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Job outlook for customer service-call center managers in the United States
Customer service-call center manager job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service-call center manager job growth rate is 6% from 2018-2028.
About 189,200 new jobs for customer service-call center managers are projected over the next decade.
Customer service-call center manager salaries have increased 4% for customer service-call center managers in the last 5 years.
There are over 7,336 customer service-call center managers currently employed in the United States.
There are 189,413 active customer service-call center manager job openings in the US.
The average customer service-call center manager salary is $33,476.
Are customer service-call center manager jobs in demand?
Customer service-call center manager job and salary trends over time
Customer service-call center manager jobs over time
Customer service-call center manager job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 7,336 | 0.00% |
| 2020 | 5,769 | 0.00% |
| 2019 | 5,899 | 0.00% |
| 2018 | 5,627 | 0.00% |
| 2017 | 5,436 | 0.00% |
Average customer service-call center manager salary over time
Customer service-call center manager salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,476 | $16.09 | +2.8% |
| 2025 | $32,549 | $15.65 | --0.1% |
| 2024 | $32,597 | $15.67 | +0.5% |
| 2023 | $32,429 | $15.59 | +1.1% |
| 2022 | $32,074 | $15.42 | +1.6% |
Customer service-call center manager jobs by state
Most common states for customer service-call center managers
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 606 | 87% |
| 2 | Maine | 1,335,907 | 499 | 37% |
| 3 | Nebraska | 1,920,076 | 688 | 36% |
| 4 | Kansas | 2,913,123 | 1,020 | 35% |
| 5 | Wyoming | 579,315 | 200 | 35% |
| 6 | Minnesota | 5,576,606 | 1,911 | 34% |
| 7 | Delaware | 961,939 | 323 | 34% |
| 8 | Virginia | 8,470,020 | 2,760 | 33% |
| 9 | New Hampshire | 1,342,795 | 401 | 30% |
| 10 | Arizona | 7,016,270 | 2,060 | 29% |
| 11 | Illinois | 12,802,023 | 3,544 | 28% |
| 12 | Missouri | 6,113,532 | 1,684 | 28% |
| 13 | Alaska | 739,795 | 205 | 28% |
| 14 | North Carolina | 10,273,419 | 2,807 | 27% |
| 15 | Massachusetts | 6,859,819 | 1,877 | 27% |
| 16 | Colorado | 5,607,154 | 1,485 | 26% |
| 17 | Utah | 3,101,833 | 800 | 26% |
| 18 | Rhode Island | 1,059,639 | 272 | 26% |
| 19 | Pennsylvania | 12,805,537 | 3,214 | 25% |
| 20 | Connecticut | 3,588,184 | 886 | 25% |
Most common cities for customer service-call center managers
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Newnan | 2 | 5% | $28,510 |
| 2 | Pleasant Grove | 2 | 5% | $26,500 |
| 3 | Oak Park | 2 | 4% | $32,537 |
| 4 | Texas City | 2 | 4% | $30,108 |
| 5 | Alpharetta | 2 | 3% | $28,673 |
| 6 | Kissimmee | 2 | 3% | $25,856 |
| 7 | Lewisville | 2 | 2% | $30,908 |
| 8 | Denver | 6 | 1% | $37,189 |
| 9 | Bolingbrook | 1 | 1% | $32,449 |
| 10 | Broken Arrow | 1 | 1% | $30,970 |
| 11 | Dallas | 3 | 0% | $30,832 |
| 12 | Los Angeles | 3 | 0% | $34,232 |
| 13 | San Francisco | 3 | 0% | $34,616 |
| 14 | Atlanta | 2 | 0% | $28,597 |
| 15 | El Paso | 2 | 0% | $31,805 |
| 16 | Houston | 2 | 0% | $30,209 |
| 17 | New York | 2 | 0% | $35,272 |
| 18 | Philadelphia | 2 | 0% | $32,690 |
| 19 | Austin | 1 | 0% | $30,541 |