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Become A Customer Service Clerk

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Working As A Customer Service Clerk

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Outdoors/walking/standing

  • Repetitive

  • $17,077

    Average Salary

What Does A Customer Service Clerk Do

Cashiers process payments from customers purchasing goods and services.

Duties

Cashiers typically do the following:

  • Greet customers
  • Scan or register customers’ purchases
  • Accept payments from customers and give change and receipts
  • Bag or wrap customers’ purchases
  • Process returns and exchanges of merchandise
  • Answer customers’ questions and provide information about store policies
  • Help customers sign up for store rewards programs or credit cards
  • Count the money in their register at the beginning and end of each shift

In some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol and tobacco. Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks. Others may stock shelves or mark prices on items.

Cashiers use scanners, registers, or calculators to process payments and returns or exchanges of merchandise.

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How To Become A Customer Service Clerk

Cashiers are trained on the job. There are no formal education requirements to become a cashier.

Education

Although most jobs for cashiers have no specific education requirements, some employers may prefer applicants with a high school diploma or equivalent. Cashiers should have a basic knowledge of mathematics, because they need to be able to make change and count the money in their registers.

Training

Cashiers receive on-the-job training, which may last a few weeks. An experienced worker typically helps new cashiers learn how to operate equipment such as scanners or registers.

Advancement

Working as a cashier is often a steppingstone to other careers in retail. For example, with experience, cashiers may become customer service representatives, retail sales workers, or sales managers.

Important Qualities

Communication skills. Cashiers must pay attention to customers’ questions and explain pricing.

Customer-service skills. Cashiers must be courteous and friendly when helping customers.

Dexterity. Cashiers use their hands to operate registers and scan purchases.

Integrity. Cashiers must calculate payments accurately and be trusted to process customers’ financial information.

Patience. Cashiers must be able to remain calm when interacting with customers.

Physical stamina. Cashiers stand for long periods.

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Customer Service Clerk jobs

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Average Length of Employment
Head Clerk 4.4 years
Delivery Clerk 2.8 years
Cash Office Clerk 2.7 years
Head Cashier 2.5 years
Services Clerk 2.3 years
Clerk 2.3 years
Counter Clerk 2.1 years
Front End Clerk 2.0 years
Shop Clerk 2.0 years
Sales Clerk 2.0 years
Register Clerk 1.9 years
Service Cashier 1.9 years
Store Attendant 1.9 years
Stock Clerk 1.8 years
Customer Associate 1.8 years
Cashier Operator 1.8 years
Front End Cashier 1.7 years
Cashier 1.6 years
Sales Associate 1.6 years
Cashier Associate 1.5 years
Fuel Clerk 1.5 years
Courtesy Clerk 1.3 years
Overnight Cashier 1.2 years
Seasonal Cashier 0.5 years
Top Employers Before
Cashier 16.8%
Clerk 3.9%
Internship 3.7%
Volunteer 2.7%
Secretary 2.6%
Manager 2.2%
Teller 2.1%
Waitress 2.0%
Server 2.0%
Top Employers After
Cashier 10.9%
Internship 3.5%
Clerk 3.5%
Server 2.7%
Manager 2.5%
Teller 2.4%
Volunteer 2.1%

Customer Service Clerk Demographics

Gender

Female

67.6%

Male

30.5%

Unknown

1.9%
Ethnicity

White

77.2%

Hispanic or Latino

14.3%

Asian

6.4%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

70.0%

French

5.9%

Portuguese

2.2%

Chinese

2.2%

German

2.2%

Mandarin

2.0%

Italian

2.0%

Arabic

1.8%

Russian

1.6%

Japanese

1.6%

Cantonese

1.6%

Hindi

1.4%

Tagalog

0.8%

Urdu

0.8%

Swedish

0.6%

Hmong

0.6%

Bosnian

0.6%

Filipino

0.6%

Carrier

0.6%

Vietnamese

0.4%
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Customer Service Clerk Education

Schools

University of Phoenix

21.2%

Liberty University

7.1%

Strayer University

6.2%

University of North Carolina at Charlotte

5.7%

Miami Dade College

4.6%

Kaplan University

4.4%

Central Piedmont Community College

4.4%

University of North Carolina at Greensboro

4.4%

Houston Community College

4.1%

Ashford University

4.1%

Wake Technical Community College

3.9%

Northern Virginia Community College

3.7%

Troy University

3.4%

Southwest Tennessee Community College

3.4%

Southern New Hampshire University

3.4%

El Paso Community College

3.2%

Grand Canyon University

3.2%

University of South Florida

3.2%

American InterContinental University

3.2%

Florida State University

3.0%
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Majors

Business

28.6%

Accounting

7.8%

Criminal Justice

7.4%

Health Care Administration

6.7%

Psychology

6.6%

General Studies

5.1%

Medical Assisting Services

4.9%

Nursing

4.8%

Computer Science

3.5%

Communication

3.4%

Liberal Arts

3.1%

Management

2.7%

English

2.1%

Information Technology

2.0%

Education

2.0%

Human Resources Management

1.9%

Computer Information Systems

1.9%

Marketing

1.9%

Finance

1.8%

Pharmacy

1.8%
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Degrees

Other

36.9%

Bachelors

30.8%

Associate

17.1%

Certificate

6.7%

Masters

5.3%

Diploma

2.4%

License

0.4%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service Clerk

CustomerServiceSkillsProcessMerchandiseReturnsDataEntryCreditCardTransactionsLotteryTicketsCustomerComplaintsPhoneCallsServiceClerkFrontEndEnsureCustomerSatisfactionServiceDeskCustomerInquiriesDeliCustomerOrdersSalesFloorStockShelvesSortBankDepositsCustomerIssuesCommunicationSkills

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Top Customer Service Clerk Skills

  1. Customer Service Skills
  2. Process Merchandise Returns
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Fulfilled job requiring the knowledge of miscellaneous customer service skills and telephone communication skills.
  • Process merchandise returns and exchanges.
  • Answered phone calls, wrote management letters, customer service, document filing and data entry.
  • Request identification for credit card transactions and tobacco products.
  • Trusted with large quantities of money, lottery tickets, shipped items, and returns.

Top Customer Service Clerk Employers

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