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Become A Customer Service Clerk

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Working As A Customer Service Clerk

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $34,000

    Average Salary

What Does A Customer Service Clerk Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Clerk

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Clerk Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Head Clerk 4.6 years
Services Clerk 2.4 years
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Service Clerk
Cashier 23.9%
Clerk 3.8%
Internship 3.6%
Server 2.4%
Volunteer 2.3%
Secretary 2.2%
Teller 2.1%
Manager 2.0%
Waitress 1.9%
Top Careers After Customer Service Clerk
Cashier 17.3%
Internship 3.2%
Clerk 3.2%
Server 3.0%
Teller 2.4%
Manager 2.4%
Volunteer 2.1%

Do you work as a Customer Service Clerk?

Customer Service Clerk Demographics

Gender

Female

58.8%

Male

28.4%

Unknown

12.8%
Ethnicity

White

59.7%

Hispanic or Latino

18.9%

Black or African American

11.8%

Asian

6.1%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

72.0%

French

5.4%

Portuguese

2.8%

German

2.5%

Italian

2.3%

Chinese

2.1%

Mandarin

1.6%

Russian

1.6%

Arabic

1.6%

Hindi

1.3%

Cantonese

1.3%

Japanese

1.2%

Filipino

0.7%

Urdu

0.7%

Carrier

0.6%

Swedish

0.4%

Vietnamese

0.4%

Hmong

0.4%

Bosnian

0.4%

Croatian

0.4%
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Customer Service Clerk Education

Schools

University of Phoenix

25.1%

Miami Dade College

6.6%

Strayer University

6.5%

Kaplan University

5.5%

University of North Carolina at Greensboro

5.2%

University of North Carolina at Charlotte

4.7%

Houston Community College

4.4%

The Academy

4.4%

Ashford University

4.1%

Liberty University

4.0%

Central Piedmont Community College

3.8%

American InterContinental University

3.3%

University of Houston

3.0%

University of South Florida

3.0%

Wake Technical Community College

2.9%

Florida International University

2.8%

Northern Virginia Community College

2.8%

Southern New Hampshire University

2.7%

University of Central Florida

2.6%

Pima Community College

2.5%
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Majors

Business

27.8%

Health Care Administration

7.9%

Accounting

7.8%

Criminal Justice

7.8%

Medical Assisting Services

5.9%

General Studies

5.4%

Psychology

5.4%

Nursing

5.1%

Liberal Arts

3.2%

Computer Science

3.1%

Communication

3.0%

Management

2.7%

Education

2.4%

Finance

2.0%

English

1.9%

Pharmacy

1.8%

Marketing

1.8%

Information Technology

1.7%

Biology

1.7%

Computer Information Systems

1.6%
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Degrees

Other

36.8%

Bachelors

29.3%

Associate

18.1%

Certificate

7.2%

Masters

4.6%

Diploma

3.3%

License

0.5%

Doctorate

0.3%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$34,000
View Detailed Salary Report
$25,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$46,000
Max 90%
Best Paying Company
Harris Teeter
Highest Paying City
Anchorage, AK
Highest Paying State
Alaska
Avg Experience Level
2.8 years
How much does a Customer Service Clerk make at top companies?
The national average salary for a Customer Service Clerk in the United States is $34,743 per year or $17 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $46,000.

How Would You Rate The Salary Of a Customer Service Clerk?

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Top Skills for A Customer Service Clerk

  1. Customer Service
  2. New Merchandise
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Lead company efforts to provide superior customer service, helping ensure repeat/referral business.
  • Unpack store merchandise to be stocked on shelves in an orderly and accessible manner and tables with new merchandise for displays
  • Received and screened telephone calls and redirect to the concerned person, courteously greeted customers and attended to customers need.
  • Perform Customer Management Information maintenance for daily operation by utilizing Microsoft Word and Lotus applications for data entry.
  • Assisted customers with tobacco sales, lottery tickets, cashier checks, UPS, DMV, and Western Union transactions.

How Would You Rate Working As a Customer Service Clerk?

Are you working as a Customer Service Clerk? Help us rate Customer Service Clerk as a Career.

Top Customer Service Clerk Employers

Jobs From Top Customer Service Clerk Employers

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