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Working as a Customer Service Clerk

There is more than meets the eye when it comes to being a customer service clerk. For example, did you know that they make an average of $18.97 an hour? That's $39,465 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Clerk Do

There are certain skills that many customer service clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.

When it comes to the most important skills required to be a customer service clerk, we found that a lot of resumes listed 26.8% of customer service clerks included customer service, while 9.3% of resumes included company policies, and 8.7% of resumes included front end. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service clerk job title. But what industry to start with? Most customer service clerks actually find jobs in the retail and professional industries.

How To Become a Customer Service Clerk

If you're interested in becoming a customer service clerk, one of the first things to consider is how much education you need. We've determined that 25.7% of customer service clerks have a bachelor's degree. In terms of higher education levels, we found that 2.2% of customer service clerks have master's degrees. Even though some customer service clerks have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service clerk. When we researched the most common majors for a customer service clerk, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service clerk resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service clerk. In fact, many customer service clerk jobs require experience in a role such as cashier. Meanwhile, many customer service clerks also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary$39,465
Job Growth Rate-2%

Customer Service Clerk Jobs

Customer Service Clerk Career Paths

Top Careers Before Customer Service Clerk

Cashier
23.9%

Top Careers After Customer Service Clerk

Cashier
17.3%

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Clerk

Customer Service Clerks in America make an average salary of $39,465 per year or $19 per hour. The top 10 percent makes over $42,000 per year, while the bottom 10 percent under $37,000 per year.
Average Salary
$39,465

Best Paying Cities

Average Salary
Salary Range36k - 49k$42k$42,204
Salary Range34k - 50k$42k$41,641
Salary Range35k - 48k$41k$41,259
Salary Range34k - 47k$41k$40,859
Salary Range36k - 42k$39k$39,468
Salary Range33k - 46k$39k$39,432
$29k
$50k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Customer Service Clerk
Customer Service Clerk
United States Courts
United States Courts
09/23/2020
09/23/2020
$38,79009/23/2020
$38,790
Customer Service Print Production Clerk
Customer Service Print Production Clerk
Spherion
Spherion
08/17/2020
08/17/2020
$26,08808/17/2020
$26,088
Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
Customer Service Clerk, Restorative Clinic, Penn Dental Medicine
University of Pennsylvania
University of Pennsylvania
08/10/2020
08/10/2020
$32,22308/10/2020
$32,223
Customer Service Print Production Clerk
Customer Service Print Production Clerk
Spherion
Spherion
07/09/2020
07/09/2020
$26,08807/09/2020
$26,088
Record Customer Service Clerk
Record Customer Service Clerk
Kelly Services
Kelly Services
06/24/2020
06/24/2020
$19,30506/24/2020
$19,305
See More Recent Salaries

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Customer Service Clerk Demographics

Gender

female

63.4%

male

31.1%

unknown

5.5%

Ethnicity

White

59.0%

Hispanic or Latino

20.2%

Black or African American

11.0%

Foreign Languages Spoken

Spanish

72.0%

French

5.4%

Portuguese

2.8%
See More Demographics

Customer Service Clerk Education

Degrees

High School Diploma

34.0%

Bachelors

25.7%

Associate

21.6%

Entry Level Jobs For Becoming A Customer Service Clerk

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Clerk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 26.8% of customer service clerks listed customer service on their resume, but soft skills such as computer skills and communication skills are important as well.

Best States For a Customer Service Clerk

Some places are better than others when it comes to starting a career as a customer service clerk. The best states for people in this position are Washington, Minnesota, North Dakota, and Wyoming. Customer service clerks make the most in Washington with an average salary of $45,147. Whereas in Minnesota and North Dakota, they would average $42,240 and $41,394, respectively. While customer service clerks would only make an average of $41,087 in Wyoming, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Service Clerk Jobs:
230
Highest 10% Earn:
$53,000
Location Quotient:
1.86
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. West Virginia

Total Customer Service Clerk Jobs:
399
Highest 10% Earn:
$56,000
Location Quotient:
1.32
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Minnesota

Total Customer Service Clerk Jobs:
1,678
Highest 10% Earn:
$56,000
Location Quotient:
1.04
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Customer Service Clerk Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a customer service clerk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless customer service clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Customer Service Clerk Resume

At Zippia, we went through countless customer service clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Customer Service Clerk Employers

1. Walgreen Co
4.2
Avg. Salary: 
$42,678
Customer Service Clerks Hired: 
723+
2. Harris Teeter
4.7
Avg. Salary: 
$33,193
Customer Service Clerks Hired: 
656+
3. Publix
4.6
Avg. Salary: 
$30,042
Customer Service Clerks Hired: 
618+
4. Kroger
4.6
Avg. Salary: 
$29,845
Customer Service Clerks Hired: 
482+
5. Walmart
4.9
Avg. Salary: 
$33,061
Customer Service Clerks Hired: 
421+
6. Safeway
4.8
Avg. Salary: 
$32,525
Customer Service Clerks Hired: 
313+

Customer Service Clerk Videos

Recently Added Customer Service Clerk Jobs

Updated October 2, 2020