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Become A Customer Service Clerk

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Working As A Customer Service Clerk

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Service Clerk Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Clerk

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Customer Service Clerk?

Customer Service Clerk Jobs

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Customer Service Clerk Career Paths

Customer Service Clerk
Data Entry Clerk Office Manager
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
8 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Administrative Manager
6 Yearsyrs
Office Clerk Service Representative Service Technician
Assistant Service Manager
5 Yearsyrs
Pharmacist Technician Technician Service Manager
Branch Manager
6 Yearsyrs
Data Entry Clerk Accounts Payable Clerk Accountant
Business Manager
7 Yearsyrs
Accounting Clerk Controller General Manager
Center Manager
6 Yearsyrs
Stock Clerk Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Clerk Office Manager Operations Manager
General Manager
7 Yearsyrs
Home Health Aid Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Pharmacist Technician Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Security Officer Account Manager Account Executive
Sales/Marketing
5 Yearsyrs
Clerk Security Officer Technician
Service Manager
7 Yearsyrs
Home Health Aid Specialist Operations Manager
Site Manager
7 Yearsyrs
Medical Assistant Account Representative Account Executive
Territory Manager
7 Yearsyrs
Accounting Clerk Specialist Service Manager
Training Manager
5 Yearsyrs
Security Officer Maintenance Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Do you work as a Customer Service Clerk?

Help others decide if this is a good career for them

Average Length of Employment
Clerk 2.3 years
Services Clerk 2.3 years
Sales Clerk 2.0 years
Customer Associate 1.8 years
Top Employers Before
Cashier 17.3%
Teller 7.3%
Clerk 3.9%
Internship 3.5%
Volunteer 2.8%
Secretary 2.6%
Manager 2.2%
Server 2.0%
Waitress 1.9%
Top Employers After
Cashier 11.5%
Teller 7.1%
Clerk 3.7%
Internship 3.5%
Server 2.7%
Manager 2.6%
Volunteer 2.3%

Do you work as a Customer Service Clerk?

Customer Service Clerk Demographics

Gender

Female

66.9%

Male

31.1%

Unknown

1.9%
Ethnicity

White

59.5%

Hispanic or Latino

18.8%

Black or African American

11.2%

Asian

6.8%

Unknown

3.7%
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Languages Spoken

Spanish

69.9%

French

6.0%

Portuguese

2.4%

German

2.4%

Chinese

2.1%

Mandarin

1.9%

Italian

1.9%

Arabic

1.9%

Russian

1.7%

Cantonese

1.7%

Hindi

1.5%

Japanese

1.5%

Filipino

0.9%

Urdu

0.9%

Swedish

0.6%

Bosnian

0.6%

Carrier

0.6%

Tagalog

0.6%

Vietnamese

0.4%

Romanian

0.4%
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Customer Service Clerk Education

Schools

University of Phoenix

21.7%

Liberty University

7.0%

Strayer University

6.3%

University of North Carolina at Charlotte

5.7%

Miami Dade College

4.4%

Kaplan University

4.4%

University of North Carolina at Greensboro

4.4%

Ashford University

4.3%

Central Piedmont Community College

4.3%

Wake Technical Community College

3.9%

Houston Community College

3.7%

El Paso Community College

3.5%

University of South Florida

3.5%

Southwest Tennessee Community College

3.3%

Southern New Hampshire University

3.3%

Northern Virginia Community College

3.3%

American InterContinental University

3.3%

Florida State University

3.1%

Grand Canyon University

3.1%

Cerritos College

3.1%
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Majors

Business

28.8%

Accounting

7.6%

Criminal Justice

7.5%

Health Care Administration

6.6%

Psychology

6.4%

General Studies

5.2%

Nursing

4.8%

Medical Assisting Services

4.6%

Computer Science

3.6%

Communication

3.4%

Liberal Arts

3.0%

Management

2.8%

English

2.2%

Education

2.0%

Information Technology

1.9%

Computer Information Systems

1.9%

Human Resources Management

1.9%

Finance

1.9%

History

1.9%

Marketing

1.9%
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Degrees

Other

36.8%

Bachelors

30.7%

Associate

17.2%

Certificate

6.7%

Masters

5.3%

Diploma

2.4%

License

0.5%

Doctorate

0.3%
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Top Skills for A Customer Service Clerk

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  1. Customer Service
  2. New Merchandise
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer service to maximize customers' positive experience.
  • Reorganize, rebuild, and display new merchandise by executing revisions and resets.
  • Performed daily data entry of incoming documents from company branches, participating dealerships and, internal/external customers.
  • Retail Money orders/gram, customer service, answering telephone calls, returns, stocking, photo processors, cashiering.
  • Assisted customers with tobacco sales, lottery tickets, cashier checks, UPS, DMV, and Western Union transactions.

How Would You Rate Working As a Customer Service Clerk?

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Top Customer Service Clerk Employers

Jobs From Top Customer Service Clerk Employers

Customer Service Clerk Videos

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