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Customer service clerks primarily work in retail, insurance, telecommunications, or other service oriented businesses. They serve and interact with customers on location. They handle the cashier desk and inform customers about the products and services of the company.

Dealing with people, especially customers, requires a lot of patience, whether you do it over the phone, in chat, or via email. Serving them in person is perhaps the most challenging but, at the same time, the most rewarding as well.

Customer service clerks love people, even when they waltz into a shop 5 minutes before closing, when they smear foundation all over a turtleneck they never buy, when they misplace items, or leave valuable and often rude feedback about their experience as a customer, when they get antsy while someone else's purchase is getting gift-wrapped, and yes, even when they come in with children. For a customer service clerk, every day is a parade.

There is more than meets the eye when it comes to being a customer service clerk. For example, did you know that they make an average of $19.59 an hour? That's $40,746 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Clerk Do

There are certain skills that many customer service clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Service Clerk does

How To Become a Customer Service Clerk

If you're interested in becoming a customer service clerk, one of the first things to consider is how much education you need. We've determined that 30.0% of customer service clerks have a bachelor's degree. In terms of higher education levels, we found that 2.2% of customer service clerks have master's degrees. Even though some customer service clerks have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service clerk. When we researched the most common majors for a customer service clerk, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service clerk resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service clerk. In fact, many customer service clerk jobs require experience in a role such as cashier. Meanwhile, many customer service clerks also have previous career experience in roles such as customer service representative or sales associate.

Customer Service Clerk Career Paths

Average Salary for a Customer Service Clerk

Customer Service Clerks in America make an average salary of $40,746 per year or $20 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $32,000 per year.
Average Customer Service Clerk Salary
$40,746 Yearly
$19.59 hourly
$32,000
10 %
$40,000
Median
$51,000
90 %

What Am I Worth?

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Customer Service Clerk Education

Customer Service Clerk Majors

28.8 %

Customer Service Clerk Degrees

High School Diploma

31.9 %

Bachelors

30.0 %

Associate

24.4 %

Top Skills For a Customer Service Clerk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.1% of customer service clerks listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Clerk Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Clerk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Clerk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Clerk Demographics

Customer Service Clerk Gender Distribution

Female
Female
67%
Male
Male
33%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service clerks, 67.0% of them are women, while 33.0% are men.

  • The most common race/ethnicity among customer service clerks is White, which makes up 58.6% of all customer service clerks.

  • The most common foreign language among customer service clerks is Spanish at 72.0%.

Online Courses For Customer Service Clerk That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
Fundamentals of Logistics, Supply Chain & Customer Service
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Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

Customer Service
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How to Approach New Customers and Maintain Existing Ones...

Customer Service, Customer Support, And Customer Experience
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Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

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Best States For a Customer Service Clerk

Some places are better than others when it comes to starting a career as a customer service clerk. The best states for people in this position are Washington, Massachusetts, Oregon, and Colorado. Customer service clerks make the most in Washington with an average salary of $41,475. Whereas in Massachusetts and Oregon, they would average $41,279 and $40,004, respectively. While customer service clerks would only make an average of $39,202 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Clerk Jobs:
883
Highest 10% Earn:
$49,000
Location Quotient:
1.5 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. New Hampshire

Total Customer Service Clerk Jobs:
828
Highest 10% Earn:
$49,000
Location Quotient:
1.07 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Washington

Total Customer Service Clerk Jobs:
3,102
Highest 10% Earn:
$52,000
Location Quotient:
0.96 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Clerks

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Top Customer Service Clerk Employers

Most Common Employers For Customer Service Clerk

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1King Soopers/City Market$40,746$19.5997
2Walmart$38,363$18.44415
3Lowe's Companies$37,105$17.84102
4Kmart$36,256$17.43121
5UPS$35,607$17.12144
6Schnucks$35,586$17.1183
7Reasor's$35,077$16.86102
8Albertsons Companies$34,981$16.82293
9Hy-Vee$34,836$16.75180
10Stop & Shop$34,412$16.54164