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Become A Customer Service Clerk

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Working As A Customer Service Clerk

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Outdoors/walking/standing

  • Repetitive

  • $17,077

    Average Salary

What Does A Customer Service Clerk Do At Aramark

* Answers all incoming calls and dispatch requests
* Dispatches and assigns service requests
* Performs duties as a member of a team where the following duties and responsibilities will be shared and adjusted to the customer’s and/or leader’s needs:
* Supports the leaders in support services and should be Customer oriented.
* Relates to all customers in a friendly, accommodating, and respectful manner that creates good will.
* Sets high personal standards of performance and accepts responsibility and accountability of all actions.
* Committed to performance improvement and positive change and adheres to department dress code and proper hygiene when reporting to work and performing job duties

What Does A Customer Service Clerk Do At City of Big Spring

* FUNCTIONS, AND RESPONSIBILITIES Essential duties and functions may include the following: Receives and posts water bill payments at counter and drive-through window; posts water bill payments collected from drop box.
* Establishes new customer accounts.
* Answers the telephone and responds to customer complaints, schedules work orders for Water and Wastewater departments, and answers customer inquiries concerning water bills.
* Balances cash drawer daily.
* Maintains record of all insufficient checks received through transactions; reports overdue accounts to collection agency.
* Maintains inventory of office supplies; orders supplies as needed.
* Performs other related duties as assigned

What Does A Customer Service Clerk Do At Long Beach Transit

* include the following.
* Provides customers with necessary information in a courteous, efficient manner, enabling customers to effectively use LBT’s services.
* Answers all inquiries regarding routes, schedules, fares, and ridership-related policies and procedures
* Resolves simple customer concerns, and directs others to appropriate staff
* Answers incoming calls and relays call to appropriate personnel, taking messages as required
* Greets all visitors to LBT’s administrative offices in the reception area and directs them appropriately
* Participates in promoting the company at community events, such as the Anaheim Street Festival, and so forth
* Assists in conducting presentations about LBT’s services and special benefits at various community centers, such as senior centers, disabled resource centers, civic centers, philanthropic organizations, schools, colleges, places of employment, travel centers
* Maintains lost and found system (receiving, inventory, dispersal, and disposal of items)
* Maintains supplies of schedules and brochures
* Performs cashiering functions regarding pass sales and special programs such as Museum Express
* Maintains cash fund, balancing accounts, and preparing cash reports
* Performs data entry and uses electronic office equipment, such as fax machines, and tracks general staff activities as assigned
* Maintains up-to-date maps and timetables, current and accurate information manual materials regarding company services and policies
* Sorts and delivers internal and external mail to both sites as required
* Prepares special mailings for staff
* Maintains retiree and dependent ID cards
* Complies with all safety regulations as stated in the company safety program, and reports safety-related accidents, incidents, and unsafe work conditions.
* Attends safety-training programs as required
* Other duties as assigned

What Does A Customer Service Clerk Do At City of Mukilteo

* Assist public with use of Community Center, inform of rules and policies, rental, program information, registrations, etc.
* Provide quality customer service for the patrons and staff which may include assisting with set up and breakdown/clean up of rooms, providing information about the City in general, providing information about the community center and programs, etc.
* Answer and route incoming calls.
* Assume responsibility for shift reports and accountability of funds.
* Work at a variety of department events and activities that take place at the Community Center and other satellite locations.
* As needed assist with the set up and clean up of all Community Center facilities, including setting up of tables, chairs, media, sport and play equipment, staging and collection of trash.
* Register customers in courses, schedule facilities, collect and receive cash, check and charge payments, reconciles receipts, deposits funds and complies with cash handling policies.
* Various administrative duties as assigned
* Assist with cleaning the office and other areas of the facility as needed.
* Attend scheduled staff meetings and trainings.
* Communicate clearly and provide accurate information to the public.
* Opens and closes the Community Center during normal business hours.
* When opening, activates the phones, when closing, transfers the phones to voice mail and locks cash drawer in the safe.
* Respond to emergency situations.
* Perform routine custodial work such as vacuuming, sweeping, mopping, and cleaning of hard surfaces.
* Report any damage, incidents, injuries or unsafe situations or conditions using appropriate forms.
* Complete reports accurately and in a timely manner.
* Work with other City of Mukilteo employees to provide safe conditions for the public.
* Adhere to blood borne pathogen training and safety standards.
* Other Duties and Responsibilities:
* Performs others duties as assigned

What Does A Customer Service Clerk Do At Navy Exchange Services (NEX)

* Leads a group of customer service associates.
* Handles difficult/nonrouting issues, trains new associates and implements an ongoing training program for all customer service associates.
* Ensures associates are aware of changes to store policies, procedures, etc.
* Provides input to associate work performance reviews, keeps supervisor informed of status of work operations, problems, etc.
* Performs all or a combination of the following functions: Special orders for authorized merchandise, including items from mail order catalogs; provides layaway services and resolves routine customer complaints.
* Refunds or exchanges merchandise for authorized patrons; checks merchandise for damage or ticket switching, ensuring sales receipts accompany refund or exchange requests; contacts appropriate personnel to return merchandise to the sales floor or stockroom.
* Requests for refunds and adjustments, as well as customer complaints, that are unusual in nature to be referred to higher grade associate.
* Takes orders in connection with the repair of items such as electrical appliances and gardening equipment.
* Maintains log of items sent to designated companies indicating name of individual, serial number of item, date brought in and other pertinent information.
* Follows up with companies and notifies customer when repair is made.
* Checks merchandise transfers and insures requested items are boxed and shipped out.
* Arranges for necessary transportation to branches.
* Completes merchandise transfers including extending cost and totaling amounts indicated.
* Maintains inventory stock cards on furniture and/or appliances to reflect the warehouse inventory balance.
* Posts to appropriate records the number and category of merchandise sold from documentation provided by sales personnel.
* As required, posts merchandise transfers and reports of goods received to ensure proper inventory balance.
* Documentation includes transfer of proper inventory balance.
* Documentation includes transfer of furniture and appliances to various locations of the Exchange.
* Provides customers with specific product information based on knowledge of manufactures catalogues and data obtained from company representatives.
* Completes appropriate documents for payment by deferred payment plan (DPP), indicating initial and subsequent payments.
* Checks for proper identification and entitlement for use of the DPP, as required.
* May operate a cash register in accordance with established cash control procedures.
* Completes daily cash report and is responsible for own cash fund.
* Performs other related duties as assigned.
* Works under the general supervision of a designated supervisor who provides instructions and procedures and is available for assistance and guidance in connection with problems

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How To Become A Customer Service Clerk

Cashiers are trained on the job. There are no formal education requirements to become a cashier.


Although most jobs for cashiers have no specific education requirements, some employers may prefer applicants with a high school diploma or equivalent. Cashiers should have a basic knowledge of mathematics, because they need to be able to make change and count the money in their registers.


Cashiers receive on-the-job training, which may last a few weeks. An experienced worker typically helps new cashiers learn how to operate equipment such as scanners or registers.


Working as a cashier is often a steppingstone to other careers in retail. For example, with experience, cashiers may become customer service representatives, retail sales workers, or sales managers.

Important Qualities

Communication skills. Cashiers must pay attention to customers’ questions and explain pricing.

Customer-service skills. Cashiers must be courteous and friendly when helping customers.

Dexterity. Cashiers use their hands to operate registers and scan purchases.

Integrity. Cashiers must calculate payments accurately and be trusted to process customers’ financial information.

Patience. Cashiers must be able to remain calm when interacting with customers.

Physical stamina. Cashiers stand for long periods.

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Customer Service Clerk jobs

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Customer Service Clerk Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Portuguese

  • Chinese

  • German

  • Mandarin

  • Italian

  • Arabic

  • Russian

  • Japanese

  • Cantonese

  • Hindi

  • Tagalog

  • Urdu

  • Swedish

  • Hmong

  • Bosnian

  • Filipino

  • Carrier

  • Vietnamese

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Customer Service Clerk

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Customer Service Clerk Education

Customer Service Clerk

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Top Skills for A Customer Service Clerk


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Top Customer Service Clerk Skills

  1. Customer Service Skills
  2. Process Merchandise Returns
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Fulfilled job requiring the knowledge of miscellaneous customer service skills and telephone communication skills.
  • Process merchandise returns and exchanges.
  • Answered phone calls, wrote management letters, customer service, document filing and data entry.
  • Request identification for credit card transactions and tobacco products.
  • Trusted with large quantities of money, lottery tickets, shipped items, and returns.

Top Customer Service Clerk Employers

Customer Service Clerk Videos

What Does a Warehouse Inventory Control Clerk Do? : Career Advice & More