There is more than meets the eye when it comes to being a customer service clerk. For example, did you know that they make an average of $18.97 an hour? That's $39,465 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, communication skills and listening skills.
When it comes to the most important skills required to be a customer service clerk, we found that a lot of resumes listed 26.8% of customer service clerks included customer service, while 9.3% of resumes included company policies, and 8.7% of resumes included front end. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service clerk job title. But what industry to start with? Most customer service clerks actually find jobs in the retail and professional industries.
If you're interested in becoming a customer service clerk, one of the first things to consider is how much education you need. We've determined that 25.7% of customer service clerks have a bachelor's degree. In terms of higher education levels, we found that 2.2% of customer service clerks have master's degrees. Even though some customer service clerks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service clerk. When we researched the most common majors for a customer service clerk, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on customer service clerk resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service clerk. In fact, many customer service clerk jobs require experience in a role such as cashier. Meanwhile, many customer service clerks also have previous career experience in roles such as customer service representative or sales associate.