Customer service clerk demographics and statistics in the US
Customer service clerk demographics research summary. Zippia estimates customer service clerk demographics and statistics in the United States by using a database of 30 million profiles. Our customer service clerk estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service clerks after extensive research and analysis:
- There are over 728,781 customer service clerks currently employed in the United States.
- 67.0% of all customer service clerks are women, while 33.0% are men.
- The average customer service clerk age is 40 years old.
- The most common ethnicity of customer service clerks is White (53.7%), followed by Hispanic or Latino (22.3%), Black or African American (11.6%) and Asian (6.4%).
- In 2022, women earned 97% of what men earned.
- 7% of all customer service clerks are LGBT.
- Customer service clerks are 59% more likely to work at private companies in comparison to public companies.
On this page
Customer service clerk demographics by:
Customer service clerk gender statistics
67.0% of customer service clerks are women and 33.0% of customer service clerks are men.
- Female, 67.0%
- Male, 33.0%
Customer service clerk gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.0% |
| Male | 33.0% |
Customer service clerk gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$35,223
Female income
$34,083
Customer service clerk gender ratio over time
This data breaks down the percentage of men and women in customer service clerk positions over time. Currently, 67.0% of customer service clerks are female.
Customer service clerk gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.31% | 68.69% |
| 2011 | 31.17% | 68.83% |
| 2012 | 32.67% | 67.33% |
| 2013 | 33.11% | 66.89% |
| 2014 | 33.63% | 66.37% |
| 2015 | 33.51% | 66.49% |
| 2016 | 34.08% | 65.92% |
| 2017 | 34.51% | 65.49% |
| 2018 | 33.19% | 66.81% |
| 2019 | 32.76% | 67.24% |
| 2020 | 33.40% | 66.60% |
| 2021 | 33.02% | 66.98% |
Customer service clerk related jobs gender ratio
We compared customer service clerks with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Clerk | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service clerk demographics by race
The most common ethnicity among customer service clerks is White, which makes up 53.7% of all customer service clerks. Comparatively, 22.3% of customer service clerks are Hispanic or Latino and 11.6% of customer service clerks are Black or African American.
- White, 53.7%
- Hispanic or Latino, 22.3%
- Black or African American, 11.6%
- Asian, 6.4%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Customer service clerk race
| Customer service clerk race | Percentages |
|---|---|
| White | 53.7% |
| Hispanic or Latino | 22.3% |
| Black or African American | 11.6% |
| Asian | 6.4% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Customer service clerk race and ethnicity over time
See how customer service clerk racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service clerk race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.09% | 11.82% | 5.69% | 18.36% |
| 2011 | 60.81% | 12.11% | 5.82% | 18.24% |
| 2012 | 60.01% | 11.99% | 5.63% | 19.09% |
| 2013 | 60.36% | 11.83% | 5.80% | 18.76% |
| 2014 | 59.74% | 11.77% | 6.11% | 18.95% |
| 2015 | 59.12% | 11.51% | 5.90% | 20.06% |
| 2016 | 58.23% | 12.00% | 6.14% | 19.96% |
| 2017 | 59.15% | 11.42% | 6.10% | 19.78% |
| 2018 | 58.97% | 11.00% | 6.27% | 20.17% |
| 2019 | 58.56% | 11.20% | 6.08% | 20.68% |
| 2020 | 56.00% | 10.60% | 6.23% | 21.29% |
| 2021 | 53.69% | 11.56% | 6.40% | 22.31% |
Customer service clerk wage gap by race
According to our data, asian customer service clerks have the highest average salary compared to other ethnicities. Black or african american customer service clerks have the lowest average salary at $34,879.
| Ethnicity | Salary |
|---|---|
| Unknown | $34,925 |
| White | $35,282 |
| Black or African American | $34,879 |
| Asian | $35,852 |
| Hispanic or Latino | $35,188 |
Average customer service clerk age
See how the average age of customer service clerks varies based on ethnicity and gender.
Male
Female
Customer service clerk age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service clerk age breakdown
The average age of customer service clerks is 40+ years years old, representing 49% of the customer service clerk population.
Customer service clerk age breakdown
| Customer Service Clerk Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service clerk educational attainment
- High School Diploma, 32%
- Bachelor's, 30%
- Associate, 24%
- Diploma, 7%
- Other Degrees, 7%
Customer service clerks by degree level
| Customer service clerk degree | Percentages |
|---|---|
| High School Diploma | 32% |
| Bachelor's | 30% |
| Associate | 24% |
| Diploma | 7% |
| Other Degrees | 7% |
Customer service clerk jobs you might like
Customer service clerk wage gap by degree level
According to the data, customer service clerks with a Master's degree earn more than those without, at $38,793 annually. With a Bachelor's degree, customer service clerks earn a median annual income of $37,394 compared to $34,338 for customer service clerks with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $38,793 |
| High School Diploma or Less | $33,270 |
| Bachelor's Degree | $37,394 |
| Some College/ Associate Degree | $34,338 |
Customer service clerk employment statistics
Most customer service clerks work for a private in the retail industry.
Company size where customer service clerks work
Below, you can see the size of companies where customer service clerks work.
Customer service clerk jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 5% |
| 100 - 500 employees | 10% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 50% |
Customer service clerk jobs by company type
Employees with the customer service clerk job title have their preferences when it comes to working for a company. For instance, most customer service clerks prefer to work at private companies over public companies.
Customer service clerk jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 35% |
| Private | 59% |
| Government | 6% |
Customer service clerk jobs by industry
The most common industries for customer service clerks are retail, hospitality and transportation.
Customer service clerk industry statistics
| Industry | Percentages |
|---|---|
| Retail | 38% |
| Fortune 500 | 17% |
| Hospitality | 7% |
| Transportation | 5% |
| Government | 5% |
| Manufacturing | 4% |
| Professional | 4% |
| Health Care | 3% |
| Finance | 3% |
| Media | 2% |
| Telecommunication | 2% |
| Insurance | 2% |
| Technology | 2% |
| Energy | 2% |
| Automotive | 1% |
| Utilities | 1% |
| Non Profits | 1% |
Customer service clerk turnover and employment statistics
Customer service clerk unemployment rate over time
The unemployment rate for customer service clerks between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service clerk unemployment rate by year
| Year | Customer service clerk unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service clerk tenure
The average customer service clerk stays at their job for 1-2 years, based on the 20,550 customer service clerks resumes in Zippia's database.
Customer service clerk tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 37% |
| 3-4 years | 15% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 8% |
Customer service clerk LGBT ratio compared to similar jobs
Review the percent of customer service clerks that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Probate Clerk | 5.53% | 66,369 |
| Contact Officer | 6.73% | 56,957 |
| Customer Service Clerk | 7.19% | - |
| Records Clerk | 8.60% | 101,023 |
| Credit Checker | 8.99% | 11,860 |
| Access Services Assistant | 11.16% | 66,282 |
| Personnel Assistant | 15.31% | 6,684 |
Similar customer service clerk jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Probate Clerk | 5.53% | 66,369 |
| Contact Officer | 6.73% | 56,957 |
| Records Clerk | 8.60% | 101,023 |
| Credit Checker | 8.99% | 11,860 |
| Access Services Assistant | 11.16% | 66,282 |
| Personnel Assistant | 15.31% | 6,684 |
Foreign languages spoken by customer service clerks
The most common foreign language among customer service clerks is Spanish at 72.0%. The second-most popular foreign language spoken is French at 5.4% and Portuguese is the third-most popular at 2.8%.
- Spanish, 72.0%
- French, 5.4%
- Portuguese, 2.8%
- German, 2.5%
- Italian, 2.3%
- Other, 15.0%
Customer service clerk languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 72.0% |
| French | 5.4% |
| Portuguese | 2.8% |
| German | 2.5% |
| Italian | 2.3% |
| Other | 15.0% |
