Customer service clerk resume examples for 2025
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How to write a customer service clerk resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the customer service clerk role.
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in customer service clerk-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some customer service clerk interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:
- Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
- Put all relevant hard and soft skills in your skills section.
- Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
- Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
- Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.
Here are example skills to include in your “Area of Expertise” on a customer service clerk resume:
- Customer Service
- Basic Math
- Front End
- Math
- Cash Handling
- Customer Inquiries
- Customer Returns
- Customer Transactions
- Customer Satisfaction
- Customer Complaints
- Customer Interaction
- Store Merchandise
- Computer System
- Lottery Tickets
- Office Equipment
- Sales Floor
- Customer Issues
- Customer Service Counter
- Service Desk
- PowerPoint
- Groceries
- Customer Orders
- AS400
- Offering Assistance
- Perishables
- Front Desk
- Cash Drawers
- POS
- Stock Shelves
- Telephone Calls
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write customer service clerk experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are great bullet points from customer service clerk resumes:
Work history example #1
Customer Sales Associate
Aeropostale
- Greeted and interacted with the public in order to establish rapport and create a positive shopping experience.
- Achieved a stock room manager position in a short time period of less than a year
- Communicated effectively with customers in store and over the phone Sold merchandise via modeling and communication Organized new stock
- Handled all customer concerns in a proactive positive manner.
- Educated customers about placing orders using the internet.
Work history example #2
Customer Service Clerk
Verizon
- Monitored calls for developmental purposes and provided feedback based on success or areas of improvement.
- Responded to inquiries from staff pertaining to insurance, illness, payroll, etc.
- Reconciled accounts, and resolved telecommunication issues for business-to-business call center of Verizon's National Market Center.
- Analyzed telecommunications troubles, test line conditions and advised customers of status of the trouble report.
- Provided technical support for few thousand locations nationwide for small to large businesses with internet and landlines.
Work history example #3
Sales Clerk
The Home Depot
- Trained an average of 17 Home depot employees in various aspects of cashier management.
- Facilitated communication between the customers and installers to resolve issues while building trust.
- Calculated daily deposits of cash receipts and trained new employees.
- Developed positive customer relationships through friendly greetings and excellent service.
- Achieved personal sales goals and was offered a full-time position.
Work history example #4
Fuel Clerk
Wawa
- Handled customer deli orders and worked the cash register.
- Prepped Deli with proper ingredients and also cooked food for breakfast, lunch and dinner menus.
- Monitored to replenish product in the deli cases; rotated product and ensured that code dating are followed.
- Promoted form deli clerk to cashier full time
- Attended seminars preformed by guest speakers to aid in the development of Money Services in the Kroger Company.
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Add an education section to your resume
The education section should display your highest degree first.
Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.
Here are some examples of good education entries from customer service clerk resumes:
High School Diploma
2016 - 2016
Associate's Degree in health care administration
Florida International University, Miami, FL
2011 - 2013
Highlight your customer service clerk certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your customer service clerk resume:
- Certified Pharmacy Technician (CPhT)
- Certified Medical Administrative Assistant (CMAA)
- International Accredited Business Accountant (IABA)
- Certified Medical Office Manager (CMOM)
- Dental Assistant (RDA)
- Nationally Certified Medical Office Assistant (NCMOA)
- Certified Information Technology Professional (CITP)
- Microsoft Office Specialist Master Certification (MOS)
- Certified Manager Certification (CM)
- Registered Medical Assistant