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Customer service clerk skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical customer service clerk skills. We ranked the top skills for customer service clerks based on the percentage of resumes they appeared on. For example, 13.0% of customer service clerk resumes contained customer service as a skill. Continue reading to find out what skills a customer service clerk needs to be successful in the workplace.

15 customer service clerk skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service clerks use customer service:

Resolved less-than-satisfactory customer service experiences.
Provided customer service by answering questions, promoting sales and recommending entertainment suggestions to ensure customer's satisfaction.

2. Basic Math

Here's how customer service clerks use basic math:

Perform basic mathematic functions to accurately reward customers with prizes.
Computed benefits using basic math for out-of-pocket expenses, percentages covered under plan and other related calculations.

3. Front End

Here's how customer service clerks use front end:

Assisted customer service manager and front end supervisor in organizing and implementing daily tasks.
Facilitated deliveries and other front end departments operations.

4. Math

Here's how customer service clerks use math:

Process chemical orders that require accurate math computation for chemical delivery.
Cashier and Customer Service I specialize in math, I have a very calm and focused work personality.

5. Cash Handling

Here's how customer service clerks use cash handling:

Follow all cash handling procedures while giving every customer immediate and undivided attention.
Honored with repeated awards for cash handling accuracy with overages/shortages.

6. Customer Inquiries

Here's how customer service clerks use customer inquiries:

Provided customer service via telephone or face-to-face by resolving customer inquiries, and directing patrons to appropriate management, when necessary.
Coordinate responses of customer inquiries in an effective and efficient manner while utilizing strong communication and customer service skills.

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7. Customer Returns

Customer return refers to merchandise returned by customers after purchase to receive a refund in the original form of payment.

Here's how customer service clerks use customer returns:

Completed paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc.
Process customer returns according to established department policies and procedures.

8. Customer Transactions

The sale, rental, allotment, and disposition of personal belongings are called customer transactions. In simpler terms, customer transaction is purchasing or renting a service or a product for personal gain in exchange for money or any other private belonging.

Here's how customer service clerks use customer transactions:

Handle numerous customer transactions accurately/efficiently via computerized point-of-sale system.
Enter customer transactions into register to record transactions and issue computer-generated receipts.

9. Customer Satisfaction

Here's how customer service clerks use customer satisfaction:

Coordinated merchandise return process for customers and ensured appropriate credit to accounts to promote optimal levels of customer satisfaction.
Received 4 customer champion pendants for providing quality assistance, addressing questions/ concerns promptly and ensuring customer satisfaction.

10. Customer Complaints

Here's how customer service clerks use customer complaints:

Investigated and resolved customer complaints, coordinated with warehouse shippers to ensure timely delivery.
Provided customer service to customers and handled customer complaints.

11. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how customer service clerks use customer interaction:

Observed and reported customer interactions developed relationships with the customers and the company employees.
Maintained daily log of customer interaction developing an invaluable resource for future reference.

12. Store Merchandise

Here's how customer service clerks use store merchandise:

Checked bookstore merchandise received against purchase orders/ requisitions to insure accuracy of shipment.
Provide information about locations of store merchandise.

13. Computer System

Here's how customer service clerks use computer system:

Created and distributed customer disclaimers to indicate misprints or errors in computer system.
Performed residential customer meter readings and updated computer system with compiled information.

14. Lottery Tickets

Here's how customer service clerks use lottery tickets:

Assisted customers with tobacco sales, lottery tickets, cashier checks, UPS, DMV, and Western Union transactions.
Service customers at office window by cashing checks, selling stamps, answering questions, and selling lottery tickets.

15. Office Equipment

Here's how customer service clerks use office equipment:

Ordered supplies, handled mail, maintained office equipment and provided phone support to ensure team success and business continuity.
Utilized office equipment such as, a computer, printer, fax machine, copy machine and telephone.

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List of customer service clerk skills to add to your resume

The most important skills for a customer service clerk resume and required skills for a customer service clerk to have include:

Customer Service
Basic Math
Front End
Math
Cash Handling
Customer Inquiries
Customer Returns
Customer Transactions
Customer Satisfaction
Customer Complaints
Customer Interaction
Store Merchandise
Computer System
Lottery Tickets
Office Equipment
Sales Floor

Customer Issues
Customer Service Counter
Service Desk
PowerPoint
Groceries
Customer Orders
AS400
Offering Assistance
Perishables
Front Desk
Cash Drawers
POS
Stock Shelves
Telephone Calls
Inbound Calls
Inventory Control

Office Machines
Product Knowledge
Bank Deposits
Administrative Tasks
Power Jacks
Direct Calls
Store Policies
Customer Relations
Credit Card Payments
Bill Payments
Quality Customer Service
Cash Control
Customer Support
Customer Assistance
Sales Transactions
Cash Registers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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