We calculated that 25% of Customer Service Clerks are proficient in Customer Service, Company Policies, and Customer Information. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Clerks that have these skills listed on their resume here:
Some of the skills we found on customer service clerk resumes included "customer service," "company policies," and "customer information." We have detailed the most important customer service clerk responsibilities below. Communication skills can be considered to be the most important personality trait for a customer service clerk to have. According to a customer service clerk resume, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer service clerks are able to use communication skills in the following example we gathered from a resume: "address customer relations through various mediums of communications manage multiple phone lines complete and update daily reports input data via computer" Another commonly found skill for being able to perform customer service clerk duties is the following: computer skills. According to a customer service clerk resume, "customer service representatives must be adept at using computers. ." Check out this example of how customer service clerks use computer skills: "operated adding, calculating, computerized equipment, lottery machinery and other office machines. " Customer service clerks are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer service clerk resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "assisted customers with purchasing needs-balanced teal and documented account summaries-managed carryout staff during high volume hours-welcomed customers with a warm friendly face" A customer service clerk responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer service clerks: "trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. " Yet another important skill that a customer service clerk must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a customer service clerk who stated: "supervised front end staff, communicated revised policies and procedures and trained all new employees. " Another skill commonly found on customer service clerk resumes is "patience." This description of the skill was found on several customer service clerk resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer service clerk responsibilities: "work with patience and courtesy during all customer interactions. "
See the full list of customer service clerk skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service clerk. We found that 30.0% of customer service clerks have graduated with a bachelor's degree and 2.2% of people in this position have earned their master's degrees. While some customer service clerks have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three customer service clerks were not college graduates.
Those customer service clerks who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for customer service clerks include a accounting degree or a criminal justice degree.
When you're ready to become a customer service clerk, you might wonder which companies hire customer service clerks. According to our research through customer service clerk resumes, customer service clerks are mostly hired by Harris Teeter, Hy-Vee, and Kroger. Now is a good time to apply as Harris Teeter has 29 customer service clerks job openings, and there are 27 at Hy-Vee and 10 at Kroger.
If you're interested in companies where customer service clerks make the most money, you'll want to apply for positions at Job Corps, People's United Financial, and World Financial Group. We found that at Job Corps, the average customer service clerk salary is $41,593. Whereas at People's United Financial, customer service clerks earn roughly $41,122. And at World Financial Group, they make an average salary of $41,037.
View more details on customer service clerk salaries across the United States.
We also looked into companies who hire customer service clerks from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Lowe's, J. C. Penney, and Walgreens.