A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.

Customer Service Clerk Responsibilities

Here are examples of responsibilities from real customer service clerk resumes representing typical tasks they are likely to perform in their roles.

  • Manage self-checkout terminals and cash registers to ensure timely checkout for customers.
  • Generate new business and referral leads through customer relationship database management, and internet research.
  • Support RSA authentication service for remote customer using VPN access, with RSA token.
  • Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
  • Operate POS register and memorize product codes and safety regulations.
  • Skil at operating computerize cash register scanners and affiliate POS system.
  • Maintain constant communication with all insurance companies to verify patient's eligibility by reviewing their benefits and their deductible fee requirements.
  • Facilitate inter-departmental communication to effectively provide customer support.
  • Complete numerous transactions, process WIC orders, and satisfy a variety of customers on a daily basis.CAMPUS INVOLVEMENT
  • Assist user's with Citrix and McKesson applications.
Customer Service Clerk Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Customer Service Clerk Job Description

Between the years 2018 and 2028, customer service clerk jobs are expected to undergo a growth rate described as "decline" at -2%, according to the Bureau of Labor Statistics. So if the thought "should I become a customer service clerk?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of customer service clerk opportunities that are projected to become available by 2028 is -51,600.

On average, the customer service clerk annual salary is $40,625 per year, which translates to $19.53 an hour. Generally speaking, customer service clerks earn anywhere from $36,000 to $45,000 a year, which means that the top-earning customer service clerks make $9,000 more than the ones at the lower end of the spectrum.

As is the case with most jobs, it takes work to become a customer service clerk. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include a sales associate and customer service, associate customer service representative, receptionist/customer service, and customer service retail associate.

Customer Service Clerk Jobs You Might Like

Customer Service Clerk Resume Examples

Customer Service Clerk Skills and Personality Traits

We calculated that 25% of Customer Service Clerks are proficient in Customer Service, Company Policies, and Customer Information. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Customer Service Clerks that have these skills listed on their resume here:

  • Customer Service, 25%

    Resolved less-than-satisfactory customer service experiences.

  • Company Policies, 12%

    Coordinated bank deposits and withdrawal requests in accordance with company policies and procedures.

  • Customer Information, 11%

    Assisted Pharmacists in gathering vital customer information, verifying & bagging completed items and checking for rudimentary errors.

  • Front End, 10%

    Assisted customer service manager and front end supervisor in organizing and implementing daily tasks.

  • Customer Returns, 7%

    Completed paperwork associated with merchandise/inventory movement, price adjustments, customer returns, cash register operation, etc.

  • Customer Transactions, 4%

    Handle numerous customer transactions accurately/efficiently via computerized point-of-sale system.

Some of the skills we found on customer service clerk resumes included "customer service," "company policies," and "customer information." We have detailed the most important customer service clerk responsibilities below.

  • Communication skills can be considered to be the most important personality trait for a customer service clerk to have. According to a customer service clerk resume, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Customer service clerks are able to use communication skills in the following example we gathered from a resume: "address customer relations through various mediums of communications manage multiple phone lines complete and update daily reports input data via computer"
  • Another commonly found skill for being able to perform customer service clerk duties is the following: computer skills. According to a customer service clerk resume, "customer service representatives must be adept at using computers.  ." Check out this example of how customer service clerks use computer skills: "operated adding, calculating, computerized equipment, lottery machinery and other office machines. "
  • Customer service clerks are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a customer service clerk resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "assisted customers with purchasing needs-balanced teal and documented account summaries-managed carryout staff during high volume hours-welcomed customers with a warm friendly face"
  • A customer service clerk responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer service clerks: "trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. "
  • Yet another important skill that a customer service clerk must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a customer service clerk who stated: "supervised front end staff, communicated revised policies and procedures and trained all new employees. "
  • Another skill commonly found on customer service clerk resumes is "patience." This description of the skill was found on several customer service clerk resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer service clerk responsibilities: "work with patience and courtesy during all customer interactions. "
  • See the full list of customer service clerk skills.

    After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service clerk. We found that 30.0% of customer service clerks have graduated with a bachelor's degree and 2.2% of people in this position have earned their master's degrees. While some customer service clerks have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every three customer service clerks were not college graduates.

    Those customer service clerks who do attend college, typically earn either a business degree or a general studies degree. Less commonly earned degrees for customer service clerks include a accounting degree or a criminal justice degree.

    When you're ready to become a customer service clerk, you might wonder which companies hire customer service clerks. According to our research through customer service clerk resumes, customer service clerks are mostly hired by Harris Teeter, Hy-Vee, and Kroger. Now is a good time to apply as Harris Teeter has 29 customer service clerks job openings, and there are 27 at Hy-Vee and 10 at Kroger.

    If you're interested in companies where customer service clerks make the most money, you'll want to apply for positions at Job Corps, People's United Financial, and World Financial Group. We found that at Job Corps, the average customer service clerk salary is $41,593. Whereas at People's United Financial, customer service clerks earn roughly $41,122. And at World Financial Group, they make an average salary of $41,037.

    View more details on customer service clerk salaries across the United States.

    We also looked into companies who hire customer service clerks from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Lowe's, J. C. Penney, and Walgreens.

    The three companies that hire the most prestigious customer service clerks are:

      What Sales Associate And Customer Services Do

      Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

      In this section, we compare the average customer service clerk annual salary with that of a sales associate and customer service. Typically, sales associate and customer services earn a $15,144 lower salary than customer service clerks earn annually.

      Even though customer service clerks and sales associate and customer services have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, company policies, and customer information in the day-to-day roles.

      There are some key differences in responsibilities as well. For example, a customer service clerk responsibilities require skills like "front end," "customer returns," "customer transactions," and "office procedures." Meanwhile a typical sales associate and customer service has skills in areas such as "sales goals," "phone calls," "retail sales," and "new merchandise." This difference in skills reveals how truly different these two careers really are.

      Sales associate and customer services receive the highest salaries in the manufacturing industry coming in with an average yearly salary of $32,977. But customer service clerks are paid more in the retail industry with an average salary of $33,547.

      The education levels that sales associate and customer services earn is a bit different than that of customer service clerks. In particular, sales associate and customer services are 0.6% more likely to graduate with a Master's Degree than a customer service clerk. Additionally, they're 0.2% more likely to earn a Doctoral Degree.

      What Are The Duties Of an Associate Customer Service Representative?

      An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

      Now we're going to look at the associate customer service representative profession. On average, associate customer service representatives earn a $11,678 lower salary than customer service clerks a year.

      While the salary may be different for these job positions, there is one similarity and that's a few of the skills needed to perform certain duties. We used info from lots of resumes to find that both customer service clerks and associate customer service representatives are known to have skills such as "customer service," "company policies," and "customer information. "

      But both careers also use different skills, according to real customer service clerk resumes. While customer service clerk responsibilities can utilize skills like "office procedures," "lottery tickets," "service desk," and "as400," some associate customer service representatives use skills like "new merchandise," "internet," "customer care," and "billing issues."

      It's been discovered that associate customer service representatives earn lower salaries compared to customer service clerks, but we wanted to find out where associate customer service representatives earned the most pay. The answer? The insurance industry. The average salary in the industry is $39,782. Additionally, customer service clerks earn the highest paychecks in the retail with an average salary of $33,547.

      When it comes to the differences in education between the two professions, associate customer service representatives tend to reach similar levels of education than customer service clerks. In fact, they're 1.4% more likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.

      How a Receptionist/Customer Service Compares

      Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.

      The receptionist/customer service profession generally makes a lower amount of money when compared to the average salary of customer service clerks. The difference in salaries is receptionist/customer services making $13,370 lower than customer service clerks.

      While looking through the resumes of several customer service clerks and receptionist/customer services we discovered that both professions have similar skills. These similarities include skills such as "customer service," "customer information," and "communication," but they differ when it comes to other required skills.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from customer service clerk resumes include skills like "company policies," "front end," "customer returns," and "customer transactions," whereas a receptionist/customer service might be skilled in "phone calls," "data entry," "scheduling appointments," and "appropriate person. "

      Interestingly enough, receptionist/customer services earn the most pay in the finance industry, where they command an average salary of $26,238. As mentioned previously, customer service clerks highest annual salary comes from the retail industry with an average salary of $33,547.

      Receptionist/customer services are known to earn similar educational levels when compared to customer service clerks. Additionally, they're 0.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.

      Description Of a Customer Service Retail Associate

      A customer service retail associate is responsible for providing the highest customer service for the store's customers by responding to their inquiries and concerns and recommending them goods and services that would fit their needs. Customer service retail associates support the marketing campaigns and promotional strategies of the store by offering and demonstrating products to the customers, as well as arranging stock displays, and monitoring the adequacy of inventories. They also escalate high-level complaints to management for immediate resolution and assist with product replacement and issuing refunds as needed.

      Now, we'll look at customer service retail associates, who generally average a lower pay when compared to customer service clerks annual salary. In fact, the difference is about $15,648 per year.

      According to resumes from both customer service clerks and customer service retail associates, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "company policies," and "front end. "

      While some skills are shared by these professions, there are some differences to note. "customer information," "customer returns," "customer transactions," and "computer system" are skills that have shown up on customer service clerks resumes. Additionally, customer service retail associate uses skills like retail environment, retail sales, product line, and product selection on their resumes.

      Customer service retail associates earn a higher salary in the health care industry with an average of $27,179. Whereas, customer service clerks earn the highest salary in the retail industry.

      In general, customer service retail associates reach similar levels of education when compared to customer service clerks resumes. Customer service retail associates are 1.3% more likely to earn their Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.