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Become A Customer Service Consultant

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Working As A Customer Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $67,898

    Average Salary

What Does A Customer Service Consultant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Consultant Jobs

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Customer Service Consultant Career Paths

Customer Service Consultant
Customer Care Representative Technical Support Specialist Specialist
Account Manager
5 Yearsyrs
Home Health Aid Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Account Manager Sales Manager Operations Manager
Branch Manager
6 Yearsyrs
Specialist Case Manager Program Manager
Business Development Manager
9 Yearsyrs
Home Health Aid Security Officer Account Manager
Client Services Manager
7 Yearsyrs
Account Representative Collections/Accounts Receivable Customer Account Representative
Customer Account Manager
6 Yearsyrs
Service Representative Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Sales Consultant Sales Manager
Director Of Sales
10 Yearsyrs
Office Manager Operations Manager General Manager
District Manager
7 Yearsyrs
Technical Support Specialist Technical Support Manager Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Account Manager Account Executive Sales Manager
Regional Sales Manager
9 Yearsyrs
Account Executive Territory Manager Account Manager
Relationship Manager
6 Yearsyrs
Project Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Office Manager Account Manager Account Executive
Sales Manager
5 Yearsyrs
Account Executive Specialist Merchandiser
Sales/Marketing
5 Yearsyrs
Specialist Account Manager
Senior Account Manager
7 Yearsyrs
Customer Care Representative Technical Support Representative Field Service Technician
Service Manager
7 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Territory Manager
7 Yearsyrs
Project Manager Product Manager Sales Manager
Territory Sales Manager
7 Yearsyrs
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Do you work as a Customer Service Consultant?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.8 years
Top Employers Before
Cashier 8.6%
Teller 7.3%
Internship 3.3%
Supervisor 2.8%
Manager 2.5%
Server 2.2%
Top Employers After
Teller 5.5%
Cashier 5.2%
Manager 3.0%
Specialist 2.8%
Volunteer 2.8%
Consultant 2.6%

Do you work as a Customer Service Consultant?

Customer Service Consultant Demographics

Gender

Female

63.4%

Male

34.3%

Unknown

2.3%
Ethnicity

White

62.1%

Hispanic or Latino

15.8%

Black or African American

11.5%

Asian

6.8%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

59.4%

French

7.1%

Russian

3.9%

Italian

3.2%

Carrier

3.2%

Vietnamese

2.6%

Mandarin

2.6%

German

2.6%

Arabic

2.6%

Korean

1.9%

Chinese

1.9%

Japanese

1.9%

Hindi

1.3%

Portuguese

1.3%

Urdu

1.3%

Swedish

0.6%

Swahili

0.6%

Czech

0.6%

Danish

0.6%

Bosnian

0.6%
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Customer Service Consultant Education

Schools

University of Phoenix

23.7%

Strayer University

7.3%

Sierra College

6.1%

Ashford University

4.6%

Liberty University

4.6%

Pima Community College

4.2%

Ferris State University

3.8%

Tulsa Community College

3.8%

Rhode Island College

3.8%

Georgia State University

3.8%

Southern New Hampshire University

3.8%

Sinclair Community College

3.8%

American InterContinental University

3.8%

Miami Dade College

3.4%

Mohawk Valley Community College

3.4%

Western Michigan University

3.4%

Northern Virginia Community College

3.4%

Houston Community College

3.1%

Northern Arizona University

3.1%

Kaplan University

3.1%
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Majors

Business

32.6%

Criminal Justice

5.4%

Psychology

5.1%

Communication

4.7%

Health Care Administration

4.4%

Management

4.3%

Accounting

4.3%

General Studies

4.0%

Liberal Arts

3.7%

Computer Science

3.3%

Marketing

3.3%

English

3.3%

Information Technology

3.3%

Medical Assisting Services

3.1%

Finance

2.8%

Human Resources Management

2.8%

Nursing

2.7%

Education

2.7%

Computer Information Systems

2.2%

Graphic Design

2.0%
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Degrees

Bachelors

34.1%

Other

33.4%

Associate

13.5%

Masters

9.8%

Certificate

5.2%

Diploma

2.5%

License

0.9%

Doctorate

0.6%
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How Would You Rate The Salary Of a Customer Service Consultant?

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Top Skills for A Customer Service Consultant

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  1. Phone Calls
  2. Customer Satisfaction
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Monitored sales representative's telephone calls for quality assurance.
  • Assuaged contractor concerns with Internet advertising by having didactic conversations; which led to increased understanding and overall customer satisfaction.
  • Provided technical support for entire organization * Written reports analyzed the customer service that the organization provided
  • Maintained effective working relationships with customers and internal departments.
  • Assisted Supervisors with escalated Executive Appeals internal and external billing issues.

How Would You Rate Working As a Customer Service Consultant?

Are you working as a Customer Service Consultant? Help us rate Customer Service Consultant as a Career.

Top Customer Service Consultant Employers

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