What is a customer service consultant and how to become one

Updated January 8, 2025

5 min read

Quoted Expert

Sally Hiott B.S. MBA, DBA

A customer service consultant provides expert advice and guidance to improve customer service operations. They analyze customer feedback and data and develop strategies to enhance the overall customer experience. Customer service consultants may also train employees on effective communication skills, conflict resolution, and best practices for handling customer inquiries and complaints. They aim to help businesses build strong, long-lasting relationships with their customers, which can lead to increased loyalty, repeat business, and positive recommendations.

What general advice would you give to a Customer Service Consultant?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!

ScoreCustomer Service ConsultantUS Average

Salary

2.9

Avg. Salary $37,471

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.8

Race

American Indian and Alaska Native 0.78%

Asian 6.86%

Black or African American 11.46%

Hispanic or Latino 19.56%

Unknown 5.61%

White 55.73%

Gender

female 63.21%

male 36.79%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Customer Service Consultant?

Pros

Possibility of career advancement within the company
Potential for flexible scheduling or remote work options
Ability to work in a fast-paced environment
Job stability and security
Competitive salary and benefits

Cons

High stress levels due to tight deadlines and performance expectations
Limited autonomy in decision-making processes
Need to maintain a positive attitude and demeanor at all times can be challenging
Pressure to meet performance metrics can lead to burnout
Inadequate support from management or team members can add to stress levels

Newest jobs for Customer Service Consultant in Ashburn, VA

Receive alerts for the newest job postings.

Key steps to become a customer service consultant

Explore customer service consultant education requirements

Most common customer service consultant degrees

Bachelor's

46.2 %

Associate

21.7 %

High School Diploma

18.9 %

Start to develop specific customer service consultant skills

Skills	Percentages
Strong Customer Service	49.82%
Customer Service	11.09%
Strong Problem-Solving	4.50%
Customer Calls	4.14%
Troubleshoot	4.12%

Complete relevant customer service consultant training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service consultants learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service consultant based on U.S. Bureau of Labor Statistics data and data from real customer service consultant resumes.

Research customer service consultant duties and responsibilities

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.

Prepare your customer service consultant resume

When your background is strong enough, you can start writing your customer service consultant resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer service consultant resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Customer Service Consultant Resume templates

Build a professional Customer Service Consultant resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Customer Service Consultant resume.