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Become A Customer Service Consultant

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Working As A Customer Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Consultant Do At Newell Brands

Acts as a liaison between external customer(s) as assigned and the manufacturing facility, Sales, and/or production/internal customers/product management, to provide customized service at the account level

What Does A Customer Service Consultant Do At Texas Christian University

duties as assigned

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How To Become A Customer Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Consultant jobs

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Top Skills for A Customer Service Consultant

EnsureCustomerSatisfactionInboundCallsPhoneCallsInternalDepartmentsFinancialDataEntryCustomerServiceInquiriesCustomerServiceIssuesVerizonTechnicalSupportHighVolumeMonthlySalesGoalsCustomerRelationsCustomerComplaintsCustomerAccountsCommunicationSkillsConsultantsOutboundCallsProductKnowledgeBillingIssues

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Top Customer Service Consultant Skills

  1. Ensure Customer Satisfaction
  2. Inbound Calls
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Worked to ensure customer satisfaction in accordance to present guidelines.
  • Answer inbound calls regarding customer's inquiries with the Mopar Vehicle Protection Service Contracts program.
  • Answered incoming phone calls regarding questions about home loans, interest rates and property tax information.
  • Maintained effective working relationships with customers and internal departments.
  • Designed sixty plus scenarios depicting various financial situations of consumers seeking home mortgages.

Top Customer Service Consultant Employers

Customer Service Consultant Videos

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