FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

FIND
PERSONALIZED JOBS

Become A Customer Service Consultant

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Service Consultant

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Consultant Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

Show More

Show Less

How To Become A Customer Service Consultant

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Show More

Show Less

Customer Service Consultant jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Service Consultant Career Paths

Customer Service Consultant
Project Manager Program Manager General Manager
Account Manager
5 Yearsyrs
Account Manager Sales Manager
Branch Manager
6 Yearsyrs
Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Billing Specialist Collector Call Center Representative
Call Center Manager
6 Yearsyrs
Billing Specialist Home Health Aid Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
General Manager Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Office Manager General Manager Account Executive
Director Of Sales
10 Yearsyrs
Home Health Aid Security Officer Account Manager
District Sales Manager
7 Yearsyrs
Sales Consultant Sales Manager
General Manager
7 Yearsyrs
Customer Care Representative Technical Support Representative Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Account Executive Office Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Customer Care Representative Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Account Executive Sales Consultant Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Sales Consultant Senior Sales Representative Account Executive
Sales Manager
5 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Site Manager
7 Yearsyrs
Specialist Account Manager Account Executive
Territory Manager
7 Yearsyrs
Show More

Average Length of Employment
Customer Liaison 3.1 years
Service Consultant 3.0 years
Service Dispatcher 2.9 years
Service Specialist 2.7 years
Customs Consultant 2.6 years
Sales Consultant 2.2 years
Service Associate 2.1 years
Service Agent 2.0 years
Customer Agent 2.0 years
Customer Assistant 1.9 years
Customer Advisor 1.9 years
Customer Associate 1.8 years
Home Agent 1.7 years
Contact Agent 1.4 years
Top Employers Before
Cashier 7.9%
Internship 3.2%
Supervisor 2.9%
Manager 2.4%
Server 2.3%
Top Employers After
Cashier 5.3%
Manager 3.0%
Specialist 2.8%
Volunteer 2.6%
Consultant 2.5%

Customer Service Consultant Demographics

Gender

Female

64.0%

Male

33.8%

Unknown

2.2%
Ethnicity

White

79.4%

Hispanic or Latino

11.7%

Asian

6.5%

Unknown

1.8%

Black or African American

0.7%
Show More
Languages Spoken

Spanish

59.5%

French

7.6%

Russian

3.8%

Italian

3.2%

Carrier

3.2%

Vietnamese

2.5%

German

2.5%

Arabic

2.5%

Mandarin

1.9%

Korean

1.9%

Chinese

1.9%

Japanese

1.9%

Hindi

1.3%

Portuguese

1.3%

Urdu

1.3%

Polish

1.3%

Swedish

0.6%

Swahili

0.6%

Czech

0.6%

Danish

0.6%
Show More

Customer Service Consultant Education

Schools

University of Phoenix

24.0%

Sierra College

6.3%

Strayer University

5.5%

Pima Community College

5.1%

Ashford University

4.3%

Liberty University

4.3%

American InterContinental University

4.3%

Tulsa Community College

3.9%

Rhode Island College

3.9%

Southern New Hampshire University

3.9%

Sinclair Community College

3.9%

Ferris State University

3.5%

Georgia State University

3.5%

Mohawk Valley Community College

3.5%

Western Michigan University

3.5%

Northern Virginia Community College

3.5%

Houston Community College

3.1%

Northern Arizona University

3.1%

Miami Dade College

3.1%

Weber State University

3.1%
Show More
Majors

Business

32.2%

Criminal Justice

5.5%

Psychology

5.1%

Communication

4.8%

Health Care Administration

4.5%

Management

4.1%

Accounting

4.1%

General Studies

4.1%

Liberal Arts

3.6%

Marketing

3.4%

Computer Science

3.4%

English

3.2%

Medical Assisting Services

3.2%

Information Technology

3.2%

Nursing

2.9%

Human Resources Management

2.9%

Education

2.7%

Finance

2.7%

Computer Information Systems

2.3%

Graphic Design

2.0%
Show More
Degrees

Bachelors

34.2%

Other

33.2%

Associate

13.8%

Masters

9.5%

Certificate

5.2%

Diploma

2.5%

License

0.9%

Doctorate

0.6%
Show More
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Customer Service Consultant

EnsureCustomerSatisfactionInboundCallsPhoneCallsInternalDepartmentsFinancialDataEntryCustomerServiceInquiriesCustomerServiceIssuesVerizonTechnicalSupportHighVolumeMonthlySalesGoalsCustomerRelationsCustomerComplaintsCustomerAccountsCommunicationSkillsConsultantsOutboundCallsProductKnowledgeBillingIssues

Show More

Top Customer Service Consultant Skills

  1. Ensure Customer Satisfaction
  2. Inbound Calls
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Worked to ensure customer satisfaction in accordance to present guidelines.
  • Answer inbound calls regarding customer's inquiries with the Mopar Vehicle Protection Service Contracts program.
  • Answered incoming phone calls regarding questions about home loans, interest rates and property tax information.
  • Maintained effective working relationships with customers and internal departments.
  • Designed sixty plus scenarios depicting various financial situations of consumers seeking home mortgages.

Top Customer Service Consultant Employers

Customer Service Consultant Videos

A Career as a Travel Agency Consultant (JTJS52010)

A 'Day in the Life' of an L.E.K. Consultant

Career Advice on becoming a Management Consultant by Sara C (Full Version)

×