Customer service consultant demographics and statistics in the US
Customer service consultant demographics research summary. Zippia estimates customer service consultant demographics and statistics in the United States by using a database of 30 million profiles. Our customer service consultant estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service consultants after extensive research and analysis:
- There are over 1,127,672 customer service consultants currently employed in the United States.
- 63.2% of all customer service consultants are women, while 36.8% are men.
- The average customer service consultant age is 40 years old.
- The most common ethnicity of customer service consultants is White (55.7%), followed by Hispanic or Latino (19.6%), Black or African American (11.5%) and Asian (6.9%).
- In 2022, women earned 92% of what men earned.
- 7% of all customer service consultants are LGBT.
- Customer service consultants are 53% more likely to work at private companies in comparison to public companies.
On this page
Customer service consultant demographics by:
Customer service consultant gender statistics
63.2% of customer service consultants are women and 36.8% of customer service consultants are men.
- Female, 63.2%
- Male, 36.8%
Customer service consultant gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.2% |
| Male | 36.8% |
Customer service consultant gender pay gap
Women earn 92¢ for every $1 earned by men
Male income
$42,321
Female income
$38,948
Customer service consultant gender ratio over time
This data breaks down the percentage of men and women in customer service consultant positions over time. Currently, 63.2% of customer service consultants are female.
Customer service consultant gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 34.99% | 65.01% |
| 2011 | 34.84% | 65.16% |
| 2012 | 36.42% | 63.58% |
| 2013 | 36.89% | 63.11% |
| 2014 | 37.43% | 62.57% |
| 2015 | 37.31% | 62.69% |
| 2016 | 37.90% | 62.10% |
| 2017 | 38.36% | 61.64% |
| 2018 | 36.98% | 63.02% |
| 2019 | 36.52% | 63.48% |
| 2020 | 37.19% | 62.81% |
| 2021 | 36.79% | 63.21% |
Customer service consultant related jobs gender ratio
We compared customer service consultants with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Consultant | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service consultant demographics by race
The most common ethnicity among customer service consultants is White, which makes up 55.7% of all customer service consultants. Comparatively, 19.6% of customer service consultants are Hispanic or Latino and 11.5% of customer service consultants are Black or African American.
- White, 55.7%
- Hispanic or Latino, 19.6%
- Black or African American, 11.5%
- Asian, 6.9%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.7%
Customer service consultant race
| Customer service consultant race | Percentages |
|---|---|
| White | 55.7% |
| Hispanic or Latino | 19.6% |
| Black or African American | 11.5% |
| Asian | 6.9% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.7% |
Customer service consultant race and ethnicity over time
See how customer service consultant racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service consultant race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.13% | 11.72% | 6.14% | 15.61% |
| 2011 | 62.85% | 12.01% | 6.28% | 15.48% |
| 2012 | 62.05% | 11.89% | 6.09% | 16.34% |
| 2013 | 62.40% | 11.72% | 6.26% | 16.01% |
| 2014 | 61.78% | 11.67% | 6.57% | 16.19% |
| 2015 | 61.16% | 11.41% | 6.35% | 17.31% |
| 2016 | 60.27% | 11.90% | 6.60% | 17.20% |
| 2017 | 61.19% | 11.32% | 6.56% | 17.03% |
| 2018 | 61.01% | 10.90% | 6.73% | 17.41% |
| 2019 | 60.60% | 11.09% | 6.54% | 17.93% |
| 2020 | 58.04% | 10.49% | 6.68% | 18.53% |
| 2021 | 55.73% | 11.46% | 6.86% | 19.56% |
Customer service consultant wage gap by race
| Ethnicity | Salary |
|---|---|
| Unknown | $41,421 |
| White | $42,499 |
| Black or African American | $41,285 |
| Asian | $44,254 |
| Hispanic or Latino | $42,212 |
Average customer service consultant age
See how the average age of customer service consultants varies based on ethnicity and gender.
Male
Female
Customer service consultant age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service consultant age breakdown
The average age of customer service consultants is 40+ years years old, representing 49% of the customer service consultant population.
Customer service consultant age breakdown
| Customer Service Consultant Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service consultant educational attainment
- Bachelor's, 46%
- Associate, 22%
- High School Diploma, 19%
- Diploma, 5%
- Other Degrees, 8%
Customer service consultants by degree level
| Customer service consultant degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 22% |
| High School Diploma | 19% |
| Diploma | 5% |
| Other Degrees | 8% |
Customer service consultant jobs you might like
Customer service consultant wage gap by degree level
| Education | Salary |
|---|---|
| Master's Degree | $54,000 |
| High School Diploma or Less | $36,643 |
| Bachelor's Degree | $49,217 |
| Some College/ Associate Degree | $39,686 |
Customer service consultant employment statistics
Most customer service consultants work for a private in the retail industry.
Company size where customer service consultants work
Below, you can see the size of companies where customer service consultants work.
Customer service consultant jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 41% |
Customer service consultant jobs by company type
Employees with the customer service consultant job title have their preferences when it comes to working for a company. For instance, most customer service consultants prefer to work at private companies over public companies.
Customer service consultant jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 45% |
| Private | 53% |
| Government | 1% |
Customer service consultant jobs by industry
The most common industries for customer service consultants are retail, professional and finance.
Customer service consultant industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 20% |
| Retail | 17% |
| Professional | 9% |
| Finance | 9% |
| Telecommunication | 6% |
| Technology | 6% |
| Insurance | 5% |
| Media | 4% |
| Manufacturing | 4% |
| Health Care | 4% |
| Transportation | 3% |
| Hospitality | 2% |
| Automotive | 2% |
| Utilities | 2% |
| Start-up | 2% |
| Internet | 1% |
| Government | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer service consultant turnover and employment statistics
Customer service consultant unemployment rate over time
The unemployment rate for customer service consultants between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service consultant unemployment rate by year
| Year | Customer service consultant unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service consultant tenure
The average customer service consultant stays at their job for 1-2 years, based on the 6,181 customer service consultants resumes in Zippia's database.
Customer service consultant tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 25% |
| 1-2 years | 36% |
| 3-4 years | 14% |
| 5-7 years | 13% |
| 8-10 years | 5% |
| 11+ years | 8% |
Customer service consultant LGBT ratio compared to similar jobs
Review the percent of customer service consultants that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Employment Adjudicator | 6.73% | 1,949 |
| Customer Service Consultant | 7.19% | - |
| Indexer | 8.60% | 991 |
| Credit Reporter | 8.99% | 6,790 |
| Access Services Assistant | 11.16% | 66,282 |
| Human Resources Technician | 15.31% | 39,846 |
Similar customer service consultant jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Caller | 5.53% | 16,689 |
| Employment Adjudicator | 6.73% | 1,949 |
| Indexer | 8.60% | 991 |
| Credit Reporter | 8.99% | 6,790 |
| Access Services Assistant | 11.16% | 66,282 |
| Human Resources Technician | 15.31% | 39,846 |
Foreign languages spoken by customer service consultants
The most common foreign language among customer service consultants is Spanish at 60.3%. The second-most popular foreign language spoken is French at 7.8% and Russian is the third-most popular at 3.7%.
- Spanish, 60.3%
- French, 7.8%
- Russian, 3.7%
- Mandarin, 3.2%
- German, 2.7%
- Other, 22.3%
Customer service consultant languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 60.3% |
| French | 7.8% |
| Russian | 3.7% |
| Mandarin | 3.2% |
| German | 2.7% |
| Other | 22.3% |
