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Customer Service Consultant Education Requirements

Updated January 8, 2025
2 min read
Usually, customer service consultants don't need a college education. The most common degree for customer service consultants is bachelor's degree with 46% graduates, with only 22% customer service consultant graduates earning associate degree. Customer service consultants who decided to graduate from college often finish University of Phoenix or Strayer University. Some good skills to have in this position include strong customer service, customer service and strong problem-solving.

Popular customer service consultant certifications include Certified Pharmacy Technician (CPhT), Certified Network Computer Technician (CNCT), or Certified Information Technology Professional (CITP). To improve customer service consultant qualification and skills, we prepared some online courses to help in customer service consultant education paths.

What education do you need to become a customer service consultant?

What degree do you need to be a customer service consultant?

The most common degree for customer service consultants is bachelor's degree, with 46% of customer service consultants earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 19%.
  • Bachelor's, 46%
  • Associate, 22%
  • High School Diploma, 19%
  • Diploma, 5%
  • Other Degrees, 8%

What should I major in to become a customer service consultant?

You should major in business to become a customer service consultant. 33% of customer service consultants major in business. Other common majors for a customer service consultant include communication and psychology.

Best majors for customer service consultants

RankMajorPercentages
1Business33.0%
2Communication6.5%
3Psychology6.0%
4General Studies5.6%
5Criminal Justice5.2%

20 best online courses for customer service consultants

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1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

3. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

6. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

7. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

8. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

12. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

13. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

14. SAP Customer Service (CS/SM) - Service Management module

udemy
4.4
(960)

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts...

15. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

18. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

19. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

20. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

Average customer service consultant salary by education level

According to our data, customer service consultants with a Master's degree earn the highest average salary, at $54,000 annually. Customer service consultants with a Bachelor's degree earn an average annual salary of $49,217.
Customer Service Consultant education levelCustomer Service Consultant salary
Master's Degree$54,000
High School Diploma or Less$36,643
Bachelor's Degree$49,217
Some College/ Associate Degree$39,686

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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