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How to hire a Customer Service Consultant

Customer service consultant hiring summary. Here are some key points about hiring customer service consultants in the United States:

  • The median cost to hire a customer service consultant is $1,633.
  • It takes between 36 and 42 days to fill the average role in the US.
  • HR departments typically allocate 15% of their budget towards recruitment efforts.
  • Small businesses spend $1,105 per customer service consultant on training each year, while large companies spend $658.
  • It takes approximately 12 weeks for a new employee to reach full productivity levels.
  • There are a total of 1,127,672 customer service consultants in the US, and there are currently 225,026 job openings in this field.
  • Orlando, FL, has the highest demand for customer service consultants, with 6 job openings.

How to hire a customer service consultant, step by step

To hire a customer service consultant, you should create an ideal candidate profile, determine a budget, and post and promote your job. Here's a step-by-step guide on how to hire a customer service consultant:

Here's a step-by-step customer service consultant hiring guide:

  • Step 1: Identify your hiring needs
  • Step 2: Create an ideal candidate profile
  • Step 3: Make a budget
  • Step 4: Write a customer service consultant job description
  • Step 5: Post your job
  • Step 6: Interview candidates
  • Step 7: Send a job offer and onboard your new customer service consultant
  • Step 8: Go through the hiring process checklist

What does a Customer Service Consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Learn more about the specifics of what a customer service consultant does
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  1. Identify your hiring needs

    The customer service consultant hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

    Determine Employee vs Contractor Status
    Is the person you're thinking of hiring a US citizen or green card holder?

    Hiring the perfect customer service consultant also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

    The following list breaks down different types of customer service consultants and their corresponding salaries.

    Type Of Customer Service ConsultantDescriptionHourly Rate
    Customer Service ConsultantCustomer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.$9-32
    Service AgentA service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude... Show More$10-18
    Customer AdvisorA customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits... Show More$9-24
  2. Create an ideal candidate profile

    Common Skills:
    • Strong Customer Service
    • Customer Service
    • Strong Problem-Solving
    • Customer Calls
    • Troubleshoot
    • Customer Inquiries
    • Customer Orders
    • Customer Issues
    • Inbound Calls
    • Technical Problems
    • Outbound Calls
    • Customer Satisfaction
    • Windows
    • Customer Care
    Check All Skills
    Responsibilities:
    • Manage call center productivity levels by maintaining CSR schedule adherence.
    • Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
    • Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
    • Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
    • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
    • Perform daily closeout procedures on POS.
    More Customer Service Consultant duties
  3. Make a budget

    Including a salary range in your customer service consultant job description helps attract top candidates to the position. A customer service consultant salary can be affected by several factors, such as geography, experience, seniority, certifications, and the prestige of the hiring company.

    For example, the average salary for a customer service consultant in South Dakota may be lower than in Connecticut, and an entry-level customer service consultant usually earns less than a senior-level customer service consultant. Additionally, a customer service consultant with certifications may command a higher salary, and working for a well-known company or start-up may also impact an employee's pay.

    Average customer service consultant salary

    $37,471yearly

    $18.01 hourly rate

    Entry-level customer service consultant salary
    $20,000 yearly salary
    Updated February 11, 2025

    Average customer service consultant salary by state

    RankStateAvg. SalaryHourly Rate
    1Connecticut$67,985$33
    2New Jersey$65,332$31
    3Pennsylvania$63,648$31
    4New York$60,320$29
    5New Hampshire$59,656$29
    6Massachusetts$58,432$28
    7Delaware$56,351$27
    8Maryland$55,148$27
    9Michigan$53,236$26
    10California$52,863$25
    11Ohio$52,442$25
    12Illinois$52,260$25
    13Virginia$51,816$25
    14Indiana$49,791$24
    15Wisconsin$48,688$23
    16Rhode Island$48,488$23
    17Minnesota$46,169$22
    18North Carolina$45,303$22
    19Arizona$44,150$21
    20Georgia$43,235$21

    Average customer service consultant salary by company

    RankCompanyAverage SalaryHourly RateJob Openings
    1Accenture$111,663$53.68783
    2FTI Consulting$105,972$50.954
    3Adobe$103,235$49.6322
    4Deloitte$99,161$47.67486
    5AIG$77,795$37.408
    6Hoffmann-LA Roche Inc$64,018$30.78
    7Oracle$61,560$29.601,383
    8Alere$57,378$27.59
    9Louisville Water$54,754$26.32
    10Spirit AeroSystems$46,823$22.51
    11HSBC Bank$45,920$22.088
    12World Class Automotive Group LP$43,898$21.1010
    13Medline$39,386$18.943
    14Hca Hospital Services Of San Diego$39,064$18.78
    15Western & Southern Financial Group$38,058$18.306
    16USAA$37,941$18.2421
    17ADA-ES$36,896$17.74
    18Biolife Plasma Services$36,050$17.3320
    19Nas$35,937$17.28
    20Memorial Care Medical Group$35,937$17.28
  4. Writing a Customer Service Consultant Job Description

    A customer service consultant job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer service consultant job description:

    Customer Service Consultant job description example

    Job DescriptionJob Description

    Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to: Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner. Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions. Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed. Improve technical skills: Attend job-related training:Qualifications

    Our most successful candidates have: - High School diploma or equivalent - Basic PC keyboarding skills Microsoft Office experience (Outlook, Word, Excel) - Direct client contacts technical support experience - Excellent verbal and written communication skills - Strong problem-diagnosis and problem-solving skills - Multi-tasking skills, showcased using several applications - Experience working with CRM applications (preferred) - Ability to be goals oriented - Strong communication skills and ability to express ideas clearly - To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone

    Additional Information

    EEOC and Veteran Documentation
    During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
    At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
    Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
    Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

  5. Post your job

    There are various strategies that you can use to find the right customer service consultant for your business:

    • Consider promoting from within or recruiting from your existing workforce.
    • Ask for referrals from friends, family members, and current employees.
    • Attend job fairs at local colleges to find candidates who meet your education requirements.
    • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.
    Post your job online:
    • Post your customer service consultant job on Zippia to find and recruit customer service consultant candidates who meet your exact specifications.
    • Use field-specific websites.
    • Post a job on free websites.
  6. Interview candidates

    During your first interview to recruit customer service consultants, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

    You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

    The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

  7. Send a job offer and onboard your new customer service consultant

    Once you've selected the best customer service consultant candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

    It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

    Once that's done, you can draft an onboarding schedule for the new customer service consultant. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

  8. Go through the hiring process checklist

    • Determine employee type (full-time, part-time, contractor, etc.)
    • Submit a job requisition form to the HR department
    • Define job responsibilities and requirements
    • Establish budget and timeline
    • Determine hiring decision makers for the role
    • Write job description
    • Post job on job boards, company website, etc.
    • Promote the job internally
    • Process applications through applicant tracking system
    • Review resumes and cover letters
    • Shortlist candidates for screening
    • Hold phone/virtual interview screening with first round of candidates
    • Conduct in-person interviews with top candidates from first round
    • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
    • Conduct background checks on top candidates
    • Check references of top candidates
    • Consult with HR and hiring decision makers on job offer specifics
    • Extend offer to top candidate(s)
    • Receive formal job offer acceptance and signed employment contract
    • Inform other candidates that the position has been filled
    • Set and communicate onboarding schedule to new hire(s)
    • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)
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How much does it cost to hire a customer service consultant?

Recruiting customer service consultants involves both the one-time costs of hiring and the ongoing costs of adding a new employee to your team. Your spending during the hiring process will mostly be on things like promoting the job on job boards, reviewing and interviewing candidates, and onboarding the new hire. Ongoing costs will obviously involve the employee's salary, but also may include things like benefits.

Customer service consultants earn a median yearly salary is $37,471 a year in the US. However, if you're looking to find customer service consultants for hire on a contract or per-project basis, hourly rates typically range between $9 and $32.

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