12 Customer Service Consultant Resume Examples

Five Key Resume Tips For Writing A Customer Service Consultant Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Zippia allows you to choose from different easy-to-use Customer Service Consultant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Consultant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Judy Davis
Customer Service Consultant
Contact Information
Killeen, TX
(750) 555-1217
jdavis@example.com
Skills
  • Communication
  • Sales Floor
  • Sales Prices
  • Data Entry
  • Office Supplies
  • Additional Services
  • Sales Goals
  • Wedding Cakes
  • Project Management
  • Customer Sales
 
 
Employment History
Customer Service Consultant2019 - Present
Teleperformance
Killeen, TX
  • Sell Medicare Supplement Plans in other states by telephone.
  • Used various software packages and web-based communication tools to meet the unique needs of our clients.
  • Process and handle all client service transactions with assigned branches within company.
Customer Service Trainer2018 - 2019
Walmart
Columbia, SC
  • Answer phone calls Handle money Clean and shutdown the service desk.
  • Respond to customer inquiries relating to deposits, financial transactions, and problem resolution.
  • Followed all established company policies and practices.
  • work with customers on the sales floor help in cash register.
Cake Decorator2015 - 2018
Food Lion
Columbia, SC
  • Decorated cakes, customer service, sliced meat, stocked floor, inventory, fried chicken, baked in store items
  • Provide prompt and courteous customer service to customers and vendors.
  • Promoted to Assistant Deli Manager in 2012.
  • provide quality customer service to customers in the deli bakery department.
Education
High School Diploma of null2015 - 2015
 
 
Samuel Watkins
Customer Service Consultant
Contact Info
Atlanta, GA
(280) 555-9476
swatkins@example.com
Skills
Describe Products
Delinquent Accounts
CRM
Bank Products
Route Setting
Safety Procedures
Comcast
Customer Problems
Company Policies
Appropriate Options
Employment History
Customer Service Consultant2015 - Present
Best BuyAtlanta, GA
  • Interacted in a fast-paced environment to assist customers in product knowledge to fulfill the specific needs that pertained to the customer.
  • Resolved customer complaints by providing excellent customer service.
  • Reconcile and balance cash drawers, and maintain positive communication between customers and management.
  • Interacted with customers and co-workers in order to provide excellent customer service
  • Train new employees on the sales floor Create displays and set planograms for new products Ensure inventory counts are accurate daily
Yardmaster/Customer Service/Crew Dispatching2014 - 2015
AloricaTulsa, OK
  • Adhered to and deliver customer communication in a scripted environment.
  • Assist customers in purchasing hardware and/or software for their computers.
  • adjust to new POS systems & navigations
  • Assist new employees and explain company policies efficiently.
Appointment Setter2013 - 2014
AloricaTulsa, OK
  • Worked in collaboration with upper management to establish new customer service initiatives.
  • Follow instructions on calls and meet quota every day to hit sales goals.
  • Serviced both incoming and outgoing telephone calls .Reached out to costumers about their accounts and assisted them in resolving account issues.
  • Obtain customers information such as name, address, method of payment.
Education
High School Diploma of null2013 - 2013
 
 
Bryan Ford
Customer Service Consultant
Tampa, FL
(720) 555-5755
bford@example.com
Experience
Customer Service Consultant2020 - Present
VerizonTampa, FL
  • Monitor calls and ensure Customer Care Specialist is following documented processes or procedures when providing services.
  • Manage a high volume workload within a deadline-driven environment.
  • Utilize departmental tools, databases and company procedures to resolve conflicts and provide solutions with effective communication.
  • Facilitated new hire training of a class of 35 new employees to understand all processes, procedures and systems.
Customer Service Consultant2010 - 2020
AT&TRoscommon, MI
  • Use multiple computer systems for billing, tech support, ect.
  • Maintained appropriate records, prepares required reports, and updates customer accounts on a computer terminal.
  • Resolve any customer complaints and assist them resolving any problem regarding their account and their land line number.
  • Well-versed in oral and written communication, multitasking and perseverance to task completion.
Expeditor2008 - 2010
LearRoscommon, MI
  • Coordinated with military customers' logistics objectives, priorities, and schedules were met and or exceeded.
  • Generated production reports; maintained files.
  • Supported and assisted customers with understanding policies, procedures and application functionality.
  • Developed and modified processes used in Production Control.
Skills
Processing PaymentsInternal DepartmentsCommunicationComplex IssuesGreeting CustomersCustomer CareFood PreparationCustomer ServiceService AppointmentsDepartment Supervisors
Education
High School Diploma In null2008 - 2008
 
 
Harold Peters
Customer Service Consultant
Employment History
Customer Service Consultant2016 - Present
The Home DepotAtlanta, GA
  • Trained CSRs and newly promoted managers in all areas of the front end operations.
  • Assisted customers with product knowledge (retail sales) -Analyzed reports, ordered merchandise -Coordinated and led inventory preparation team
  • Developed training programs that enhanced employee performance and meet/exceed lead sales goals by building productive relationships with in-store personnel.
  • Provide excellent customer service via active listening, a positive attitude and professional and personalized communication.
Customer Relations Coordinator2015 - 2016
The Home DepotAtlanta, GA
  • Managed the resolution process for complaints/issues with multiple dependencies or of an escalation nature.
  • Maintained an organized and safe department by following the company policies/procedures.
  • Facilitate communication between service technicians and customers.
Customer Service Clerk2011 - 2015
Lowe'sValdosta, GA
  • Meet and greet customers in a friendly and professional manner.
  • Maximize sales in all departments Keep sales numbers above monthly quotas Use intranet to learn more assignments on the sales floor
  • Stock items in stock room and build displays on sales floor.
Education
High School Diploma In null2011 - 2011
 
 
Contact Information
Atlanta, GA
(970) 555-9011
hpeters@example.com
Skills
Account Management
Customer Care
Customer Service
Customer Relations
Customer Interaction
Office Procedures
Service Desk
POS
General Maintenance
Company Policies
 
 
Eugene Stevens
Customer Service Consultant
Richfield, MN
(570) 555-0176
estevens@example.com
Skills
Customer CareBilingual CustomerCommunicationPowerpointPositive ShoppingAssesses CustomerTicket CounterSales GoalsTimely ResolutionTrouble Tickets
 
 
Employment History
Customer Service Consultant2019 - Present
Xcel EnergyRichfield, MN
  • Set up new utility services for new customers
  • Handled customer returns and refunds.
  • Calm callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Developed strategies to obtain new business and obtain orders from new accounts.
Customer Care Associate2018 - 2019
Wells FargoRichfield, MN
  • Awarded #1 Customer Sales and Service Representative for 1 year of position.
  • Recommend standard, policies and/or procedures to correct deficiencies.
  • Updated & maintained communication with processors with revised customer information.
  • Handle customer complaints and take appropriate action to resolve them.
  • Assisted with bilingual customers as well.
Bilingual Customer Service2013 - 2018
Best BuyRichfield, MN
  • Assist the customer with product knowledge, customer service customer satisfaction, up selling, training new associates.
  • Retail sales, assist customers in making purchase selections, warehouse MHE operation, merchandising, stocking
  • Provide friendly, fast and accurate processing of customers transactions and ensure that customers concerns and needs are met.
Education
High School Diploma of null2013 - 2013
 
 
Judy Davis
Customer Service Consultant
Contact Information
Killeen, TX
(750) 555-1217
jdavis@example.com
Skills
  • Communication
  • Sales Floor
  • Sales Prices
  • Data Entry
  • Office Supplies
  • Additional Services
  • Sales Goals
  • Wedding Cakes
  • Project Management
  • Customer Sales
 
 
Employment History
Customer Service Consultant2019 - Present
Teleperformance
Killeen, TX
  • Sell Medicare Supplement Plans in other states by telephone.
  • Used various software packages and web-based communication tools to meet the unique needs of our clients.
  • Process and handle all client service transactions with assigned branches within company.
Customer Service Trainer2018 - 2019
Walmart
Columbia, SC
  • Answer phone calls Handle money Clean and shutdown the service desk.
  • Respond to customer inquiries relating to deposits, financial transactions, and problem resolution.
  • Followed all established company policies and practices.
  • work with customers on the sales floor help in cash register.
Cake Decorator2015 - 2018
Food Lion
Columbia, SC
  • Decorated cakes, customer service, sliced meat, stocked floor, inventory, fried chicken, baked in store items
  • Provide prompt and courteous customer service to customers and vendors.
  • Promoted to Assistant Deli Manager in 2012.
  • provide quality customer service to customers in the deli bakery department.
Education
High School Diploma of null2015 - 2015
 
 
Samuel Watkins
Customer Service Consultant
Contact Info
Atlanta, GA
(280) 555-9476
swatkins@example.com
Skills
Describe Products
Delinquent Accounts
CRM
Bank Products
Route Setting
Safety Procedures
Comcast
Customer Problems
Company Policies
Appropriate Options
Employment History
Customer Service Consultant2015 - Present
Best BuyAtlanta, GA
  • Interacted in a fast-paced environment to assist customers in product knowledge to fulfill the specific needs that pertained to the customer.
  • Resolved customer complaints by providing excellent customer service.
  • Reconcile and balance cash drawers, and maintain positive communication between customers and management.
  • Interacted with customers and co-workers in order to provide excellent customer service
  • Train new employees on the sales floor Create displays and set planograms for new products Ensure inventory counts are accurate daily
Yardmaster/Customer Service/Crew Dispatching2014 - 2015
AloricaTulsa, OK
  • Adhered to and deliver customer communication in a scripted environment.
  • Assist customers in purchasing hardware and/or software for their computers.
  • adjust to new POS systems & navigations
  • Assist new employees and explain company policies efficiently.
Appointment Setter2013 - 2014
AloricaTulsa, OK
  • Worked in collaboration with upper management to establish new customer service initiatives.
  • Follow instructions on calls and meet quota every day to hit sales goals.
  • Serviced both incoming and outgoing telephone calls .Reached out to costumers about their accounts and assisted them in resolving account issues.
  • Obtain customers information such as name, address, method of payment.
Education
High School Diploma of null2013 - 2013
 

What Should Be Included In A Customer Service Consultant Resume

1

1. Add Contact Information To Your Customer Service Consultant Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Consultant Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Customer Service Consultant Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Consultant Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Service Consultant Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Consultant
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Service Consultant Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Hostess Cashier
The Home Depot
  • Worked with contractors to get them what they needed and out of the store as quickly as possible.
  • Organized communication between customer, management, and contractors.
  • Executed daily vault activities including creating tills, creating bank deposits receiving money from financial institution.
  • Trained the Front End department with communication program and built teamwork.
  • Maintained pleasant work environment through listening, positive interactions and feedback, and constant communication.

Work History Example # 2
Service Operator
AMERICALL
  • Analyzed problems and anticipated member's needs with ease through clear, concise communication.
  • Coordinated all internal communications/answered facilities switchboard.
  • Updated several mortgage databases to monitor mortgage workout progress and facilitate customer and associate communication.
  • Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
  • Typed and distributed directory and current employee extensions for telecommunication departments and phone billing reports.

Work History Example # 3
Customer Relations Representative
Xerox
  • Offered wireless internet and technical support to guests and hotel staff of elite-level hospitality brands.
  • Developed uniformed processing procedures for Washington, DC, Maryland and Northern Virginia districts of Xerox Corporation.
  • Provided troubleshooting assistance to customers with technical issues on their wireless device.
  • Increased sales through follow up calls and emails.
  • Provided technical support for customer communication and tablet computer technology.

Work History Example # 4
Client Representative (Part-Time)
Computershare
  • Guided shareholders through the voting process, responded to their inquiries and registered their votes online using Microsoft Windows software.
  • Assisted clients with special projects, expediting transactions, troubleshooting and problem solving.
  • Promoted additional services/communication channels to shareholders when necessary.
  • Generated leads through cold calling and internet advertisement.
  • Determined client needs and formulated recommendations for coverage based upon ongoing client communication and review of current insurance policies.

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5

5. Highlight Your Customer Service Consultant Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service consultant resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Network Computer Technician (CNCT)
  3. Certified Information Technology Professional (CITP)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021