Research Summary. We analyzed 1,398 customer service consultant resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Sutherland and MetLife. Here are the key facts about customer service consultant resumes to help you get the job:

  • The average customer service consultant resume is 357 words long
  • The average customer service consultant resume is 0.8 pages long based on 450 words per page.
  • Strong customer service is the most common skill found on a customer service consultant resume. It appears on 49.8% of resumes.
After learning about how to write a professional customer service consultant resume, you can make sure your resume checks all the boxes with our resume builder.

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Customer Service Consultant Resume Example

Choose From 10+ Customizable Customer Service Consultant Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Consultant templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Consultant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
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Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume
Customer Service Consultant Resume

What Should Be Included In A Customer Service Consultant Resume

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1. Add Contact Information To Your Customer Service Consultant Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Consultant Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com
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2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors
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Customer Service Consultant Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Consultant Resume Relevant Education Example #2
High School Diploma 2014 - 2016
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3. Next, Create A Customer Service Consultant Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Service Consultant Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Troubleshoot Skills

    Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

  • Outbound Calls Skills

    An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

  • Windows Skills

    Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

  • Customer Care Skills

    Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Top Skills for a Customer Service Consultant
Source: Zippia.com
  • Strong Customer Service, 49.8%
  • Customer Service, 11.1%
  • Strong Problem-Solving, 4.5%
  • Customer Calls, 4.1%
  • Troubleshoot, 4.1%
  • Other Skills, 26.4%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume

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Our resume builder tool will walk you through the process of creating a stand-out Customer Service Consultant resume.

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4. List Your Customer Service Consultant Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1
Hostess Cashier
The Home Depot
  • Worked with contractors to get them what they needed and out of the store as quickly as possible.
  • Organized communication between customer, management, and contractors.
  • Executed daily vault activities including creating tills, creating bank deposits receiving money from financial institution.
  • Trained the Front End department with communication program and built teamwork.
  • Maintained pleasant work environment through listening, positive interactions and feedback, and constant communication.

Work History Example # 2
Service Operator
AMERICALL
  • Analyzed problems and anticipated member's needs with ease through clear, concise communication.
  • Coordinated all internal communications/answered facilities switchboard.
  • Updated several mortgage databases to monitor mortgage workout progress and facilitate customer and associate communication.
  • Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
  • Typed and distributed directory and current employee extensions for telecommunication departments and phone billing reports.

Work History Example # 3
Customer Relations Representative
Xerox
  • Offered wireless internet and technical support to guests and hotel staff of elite-level hospitality brands.
  • Developed uniformed processing procedures for Washington, DC, Maryland and Northern Virginia districts of Xerox Corporation.
  • Provided troubleshooting assistance to customers with technical issues on their wireless device.
  • Increased sales through follow up calls and emails.
  • Provided technical support for customer communication and tablet computer technology.

Work History Example # 4
Client Representative (Part-Time)
Computershare
  • Guided shareholders through the voting process, responded to their inquiries and registered their votes online using Microsoft Windows software.
  • Assisted clients with special projects, expediting transactions, troubleshooting and problem solving.
  • Promoted additional services/communication channels to shareholders when necessary.
  • Generated leads through cold calling and internet advertisement.
  • Determined client needs and formulated recommendations for coverage based upon ongoing client communication and review of current insurance policies.

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5. Highlight Your Customer Service Consultant Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service consultant resume:

  1. Certified Pharmacy Technician (CPhT)
  2. Certified Network Computer Technician (CNCT)
  3. Certified Information Technology Professional (CITP)

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6. Finally, Add a Customer Service Consultant Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

Five Key Resume Tips For Writing A Customer Service Consultant Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
Not sure how to make a resume that stands out?
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