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Customer service consultant salary
Average customer service consultant salary
$37,471
Understanding Customer Service Consultant Salaries
The average salary for a Customer Service Consultant stands at $37,471 annually. Factors influencing this figure include geographic location, industry, and years of experience. For instance, consultants in metropolitan areas often see higher wages due to increased demand. Entry-level positions typically offer lower salaries, while experienced consultants can command higher compensation.
Regional Salary Variances
Different states present diverse salary landscapes. For example, states with a high cost of living, like California and New York, often pay more than states with lower living costs. Understanding where customer service professionals earn more can guide job seekers in their search.
Career Advancement Opportunities
Furthermore, consultants can enhance their earnings through experience and specialization. Pursuing certifications or additional skills can lead to higher-paying roles within the customer service sector. Being aware of the job market and salary trends empowers professionals to make informed career decisions.
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Where can a Customer Service Consultant earn more?
Customer service consultant salaries by experience level
Customer service consultant salary estimates from across the web
Average customer service consultant salary by state
The average customer service consultant salary in Connecticut, New Jersey, and Pennsylvania are the highest in the U.S. The lowest average customer service consultant salary states are South Dakota, North Dakota, and Nebraska.
- State view
- County view
Highest paying states for customer service consultants
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Connecticut | $68,169 | $32.77 |
| 2 | Michigan | $54,946 | $26.42 |
| 3 | Pennsylvania | $62,956 | $30.27 |
| 4 | New Hampshire | $61,104 | $29.38 |
| 5 | New Jersey | $65,915 | $31.69 |
| 6 | Delaware | $57,247 | $27.52 |
| 7 | Ohio | $53,828 | $25.88 |
| 8 | Illinois | $51,596 | $24.81 |
| 9 | Wisconsin | $50,533 | $24.29 |
| 10 | Indiana | $50,180 | $24.13 |
| 11 | New York | $60,335 | $29.01 |
| 12 | Maine | $45,167 | $21.71 |
| 13 | Arizona | $44,169 | $21.24 |
| 14 | Massachusetts | $58,570 | $28.16 |
| 15 | District of Columbia | $61,429 | $29.53 |
| 16 | Wyoming | $37,953 | $18.25 |
| 17 | Minnesota | $46,079 | $22.15 |
| 18 | Vermont | $52,483 | $25.23 |
| 19 | West Virginia | $41,077 | $19.75 |
| 20 | California | $53,578 | $25.76 |
| 21 | Virginia | $52,615 | $25.30 |
| 22 | Maryland | $55,529 | $26.70 |
| 23 | Rhode Island | $48,872 | $23.50 |
| 24 | Georgia | $43,249 | $20.79 |
| 25 | Montana | $35,396 | $17.02 |
| 26 | North Carolina | $44,005 | $21.16 |
| 27 | New Mexico | $36,146 | $17.38 |
| 28 | Missouri | $41,061 | $19.74 |
| 29 | Iowa | $35,215 | $16.93 |
| 30 | Texas | $38,901 | $18.70 |
| 31 | Kentucky | $36,818 | $17.70 |
| 32 | Alabama | $35,160 | $16.90 |
| 33 | Tennessee | $35,625 | $17.13 |
| 34 | Mississippi | $34,746 | $16.70 |
| 35 | South Dakota | $33,275 | $16.00 |
| 36 | Kansas | $36,792 | $17.69 |
| 37 | North Dakota | $33,083 | $15.91 |
| 38 | Louisiana | $35,785 | $17.20 |
| 39 | South Carolina | $35,257 | $16.95 |
| 40 | Colorado | $38,402 | $18.46 |
| 41 | Oklahoma | $34,103 | $16.40 |
| 42 | Florida | $35,920 | $17.27 |
| 43 | Nevada | $37,399 | $17.98 |
| 44 | Hawaii | $40,886 | $19.66 |
| 45 | Idaho | $31,452 | $15.12 |
| 46 | Washington | $36,374 | $17.49 |
| 47 | Arkansas | $33,434 | $16.07 |
| 48 | Nebraska | $32,727 | $15.73 |
| 49 | Utah | $31,842 | $15.31 |
| 50 | Oregon | $33,372 | $16.04 |
| 51 | Alaska | $28,158 | $13.54 |
Highest paying cities for customer service consultants
The highest-paying cities for customer service consultants are Hartford, CT, Trenton, NJ, and Philadelphia, PA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Hartford, CT | $67,985 | $32.69 |
| 2 | Trenton, NJ | $65,332 | $31.41 |
| 3 | Philadelphia, PA | $63,648 | $30.60 |
| 4 | New York, NY | $60,320 | $29.00 |
| 5 | Concord, NH | $59,656 | $28.68 |
| 6 | Pittsfield, MA | $58,432 | $28.09 |
| 7 | Dover, DE | $56,351 | $27.09 |
| 8 | Annapolis, MD | $55,148 | $26.51 |
| 9 | Lansing, MI | $53,236 | $25.59 |
| 10 | Sacramento, CA | $52,863 | $25.41 |
| 11 | Columbus, OH | $52,442 | $25.21 |
| 12 | Chicago, IL | $52,260 | $25.13 |
| 13 | Richmond, VA | $51,816 | $24.91 |
| 14 | Indianapolis, IN | $49,791 | $23.94 |
| 15 | Madison, WI | $48,688 | $23.41 |
| 16 | Providence, RI | $48,488 | $23.31 |
| 17 | Saint Paul, MN | $46,169 | $22.20 |
| 18 | Raleigh, NC | $45,303 | $21.78 |
| 19 | Phoenix, AZ | $44,150 | $21.23 |
| 20 | Atlanta, GA | $43,235 | $20.79 |
Customer service consultant salary details
A customer service consultant's salary ranges from $20,000 a year at the 10th percentile to $68,000 at the 90th percentile.
What is a customer service consultant's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $68,000 | $5,667 | $33 |
| 75th Percentile | $51,000 | $4,250 | $25 |
| Average | $37,471 | $3,123 | $18 |
| 25th Percentile | $27,000 | $2,250 | $13 |
| 10th Percentile | $20,000 | $1,667 | $10 |
Highest paying customer service consultant jobs
The highest paying types of customer service consultants are customer service expert, customs consultant, and customer care consultant.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Advisor | $32,515 | $2,710 | $15.63 | 217,369 |
| Customer Care Advocate | $33,219 | $2,768 | $15.97 | 248,553 |
| Customer Support Coordinator | $37,136 | $3,095 | $17.85 | 259,956 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Bilingual Customer Service | $32,388 | $2,699 | $15.57 | 201,631 |
Top companies hiring customer service consultants now:
Which companies pay customer service consultants the most?
Customer service consultant salaries at Accenture and FTI Consulting are the highest-paying according to our most recent salary estimates. In addition, the average customer service consultant salary at companies like Adobe and Deloitte are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Accenture | $111,663 | $53.68 |
| 2 | FTI Consulting | $105,972 | $50.95 |
| 3 | Adobe | $103,235 | $49.63 |
| 4 | Deloitte | $99,161 | $47.67 |
| 5 | AIG | $77,795 | $37.40 |
| 6 | Hoffmann-LA Roche Inc | $64,018 | $30.78 |
| 7 | Oracle | $61,560 | $29.60 |
| 8 | Alere | $57,378 | $27.59 |
| 9 | Louisville Water | $54,754 | $26.32 |
| 10 | Spirit AeroSystems | $46,823 | $22.51 |
| 11 | HSBC Bank | $45,920 | $22.08 |
| 12 | World Class Automotive Group LP | $43,898 | $21.10 |
| 13 | Medline | $39,386 | $18.94 |
| 14 | Hca Hospital Services Of San Diego | $39,064 | $18.78 |
| 15 | Western & Southern Financial Group | $38,058 | $18.30 |
| 16 | USAA | $37,941 | $18.24 |
| 17 | ADA-ES | $36,896 | $17.74 |
| 18 | Biolife Plasma Services | $36,050 | $17.33 |
| 19 | Nas | $35,937 | $17.28 |
| 20 | Memorial Care Medical Group | $35,937 | $17.28 |
Wage gap by gender, race and education
Customer Service Consultant salary by industry
The average customer service consultant salary varies across industries:
- The average customer service consultant salary in the technology industry is $42,679, the highest of any industry.
- The average customer service consultant salary in the finance industry is $36,815.
- Customer service consultants in the retail industry earn an average salary of $32,186, the lowest of any industry.
Highest paying industries for customer service consultants
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $42,679 | $20.52 |
| 2 | Professional | $36,815 | $17.70 |
| 3 | Finance | $36,690 | $17.64 |
| 4 | Telecommunication | $36,147 | $17.38 |
| 5 | Transportation | $33,436 | $16.07 |
| 6 | Retail | $32,186 | $15.47 |
High paying customer service consultant jobs
Customer service consultant salary trends
The average customer service consultant salary has risen by $5,459 over the last ten years. In 2014, the average customer service consultant earned $32,012 annually, but today, they earn $37,471 a year. That works out to a 11% change in pay for customer service consultants over the last decade.
Compare customer service consultant salaries for cities or states with the national average over time.
Average customer service consultant salary over time
Compare customer service consultant salaries for individual cities or states with the national average.
Customer service consultant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $37,500 | $18.02 | +3.1% |
| 2024 | $36,300 | $17.45 | +2.8% |
| 2023 | $35,300 | $16.97 | +2.5% |
| 2022 | $34,400 | $16.54 | +1.8% |
| 2021 | $33,800 | $16.24 | +1.8% |
Recently added customer service consultant salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Daveandbusters | Winner's Circle-Customer Service | Lansing, MI | 06/28/2025 | $26,046 |
| Caliber Holdings | Customer Service Consultant | Fresno, CA | 06/26/2025 | $41,740 |
| Ace Hardware | Customer Service | Platte City, MO | 06/25/2025 | $33,809 |
| Park Place Parking & Fast Park and Relax | Airport Customer Service 8AM-4PM WED-Sunday | Linthicum, MD | 06/24/2025 | $31,305 |
| Roche Bros. Supermarkets | Customer Service-Bagger | Sudbury, MA | 06/21/2025 | $31,305 |
| Carmax | Customer Service Consultant-Phoenix (Remote) | Phoenix, AZ | 06/19/2025 | $37,566 |
| Daveandbusters | Captain-Customer Service | Austin, TX | 06/19/2025 | $15,131 |
| OSC | Customer Service | Saint Paul, MN | 06/14/2025 | $53,949 |
| Discover | Credit Card Customer Service AM Shifts | Columbus, OH | 06/13/2025 | $35,479 |
| Eversource | Consultant, Customer Service (Hybrid) | Westwood, MA | 06/12/2025 | $91,850 |
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