Updated February 9, 2022
Average Customer Service Consultant Salary
$39,000 yearly
To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC) Show More
$18.80 hourly

Entry level Salary
$18,000 yearly
$18,000
10 %
$39,000
Median
$84,000
90 %
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What is a Customer Service Consultant's Salary?

PercentileAnnual SalaryMonthly SalaryHourly Rate
90th Percentile$84,000$7,000$40
75th Percentile$58,000$4,833$28
Average$39,106$3,259$19
25th Percentile$26,000$2,167$13
10th Percentile$18,000$1,500$9

Customer Service Consultant average salary by State

StateAvg. SalaryHourly RateJob Count
Alabama$31,940$15.362,476
Alaska$33,866$16.28256
Arizona$34,473$16.573,201
Arkansas$31,129$14.971,065
California$41,866$20.139,370
Colorado$32,659$15.702,465
Connecticut$40,152$19.301,340
Delaware$36,080$17.35533
District of Columbia$40,328$19.39312
Florida$28,877$13.888,302
Georgia$36,747$17.674,381
Hawaii$32,260$15.51272
Idaho$36,250$17.43793
Illinois$34,291$16.495,404
Indiana$30,999$14.902,786
Iowa$30,192$14.522,075
Kansas$32,027$15.401,304
Kentucky$33,999$16.351,931
Louisiana$30,059$14.451,470
Maine$35,473$17.051,137
Maryland$35,076$16.861,850
Massachusetts$39,065$18.782,552
Michigan$32,958$15.853,954
Minnesota$32,804$15.772,634
Mississippi$29,048$13.971,299
Missouri$35,778$17.202,364
Montana$31,906$15.34637
Nebraska$29,859$14.36904
Nevada$28,620$13.76785
New Hampshire$47,043$22.62680
New Jersey$44,778$21.532,622
New Mexico$31,259$15.031,097
New York$46,272$22.253,947
North Carolina$29,188$14.033,782
North Dakota$28,722$13.81497
Ohio$29,997$14.424,307
Oklahoma$30,645$14.731,668
Oregon$42,521$20.441,175
Pennsylvania$40,333$19.394,068
Rhode Island$35,095$16.87401
South Carolina$29,034$13.962,339
South Dakota$31,343$15.07595
Tennessee$30,876$14.843,220
Texas$30,430$14.638,800
Utah$30,751$14.781,233
Vermont$37,339$17.95293
Virginia$33,380$16.053,335
Washington$44,535$21.412,241
West Virginia$31,383$15.091,095
Wisconsin$30,062$14.452,337
Wyoming$38,456$18.49374

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Average Customer Service Consultant Salary Over Time

Compare salaries for individual cities or states with the national average.

    Customer Service Consultant Salary By Year

    YearAvg. SalaryHourly Rate% Change
    2022$39,100$18.80+3.1%
    2021$37,900$18.21+2.8%
    2020$36,800$17.71+2.5%
    2019$35,900$17.26+1.8%
    2018$35,300$16.95+1.8%

    Average JOB Salary by Field

    Customer Service Consultant Salary
    In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
    Service Agent

    Avg. salary: $28,802

    A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.
    Customer Advisor

    Avg. salary: $33,259

    A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.
    Customer Care Advocate

    Avg. salary: $32,541

    A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.
    Customer Support Coordinator

    Avg. salary: $35,444

    A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
    Customer Agent

    Avg. salary: $31,140

    A customer agent provides friendly service to external and internal customers. Customer agents talk to customers on behalf of businesses and companies. They help customers with their queries and complaints. It is their job to give customers a better understanding of the products. They answer questions with regards to their reservations. Sometimes, they also have sales roles. Oftentimes, they answer questions, process sales, provide information, and resolve problems.
    Bilingual Customer Service

    Avg. salary: $32,252

    In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.

    Average Salary By Related Field

    Job TitleAnnual SalaryMonthly SalaryHourly RateJob Openings
    Service Agent$28,802$2,400$13.85244,496
    Customer Advisor$33,260$2,772$15.99241,414
    Customer Care Advocate$32,542$2,712$15.64279,405
    Customer Support Coordinator$35,444$2,954$17.04298,981
    Customer Agent$31,140$2,595$14.97240,081
    Bilingual Customer Service$32,253$2,688$15.51226,970
    Job Openings

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    1. Accenture Jobs (52)
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    Tell us about yourself to get a free, personalized Zippia Salary Report and suggestions on how to increase your pay.

    Recently Added Customer Service Consultant Salaries

    CompanyJobLocationDate AddedSalary
    ChewyCustomer Service ConsultantHialeah, FL01/30/2022$31,305
    SutherlandCustomer Service ConsultantTulsa, OK01/29/2022$33,392
    CarmaxCustomer Service Consultant-Work From Home-LAS Vegas !Henderson, NV01/28/2022$37,566
    CarmaxBilingual English/Spanish Customer Service Consultant-Work From Home-Richmond BOEnon, VA01/26/2022$37,566
    ChewyCustomer Service ConsultantIrving, TX01/25/2022$31,305
    AccentureCustomer Experience & Service Transformation Management Consulting ManagerMilwaukee, WI01/21/2022$119,880
    CarmaxCustomer Service Consultant-Work From Home-Raleigh !Raleigh, NC01/18/2022$37,566
    SutherlandCustomer Service ConsultantColumbus, OH01/15/2022$33,392
    SutherlandCustomer Service ConsultantKansas City, MO01/15/2022$33,392
    SutherlandCustomer Service ConsultantAtlantic City, NJ01/15/2022$33,392

    Average Customer Service Consultant Salary by Demographic

    Customer Service Consultant Gender Pay Gap

    male-income
    Male Income
    $36,835
    female-income
    Female Income
    $34,323
    GenderIncome
    Male$36,835
    Female$34,323
    Median Customer Service Consultant Income by Race
    $40,000
    $32,000
    $24,000
    $16,000
    $8,000
    $0
    White
    Black or African American
    Asian
    Hispanic or Latino

    Customer Service Consultant Income by Race

    EthnicitySalary
    White$36,354
    Black or African American$34,516
    Asian$36,490
    Hispanic or Latino$35,239
    Average Customer Service Consultant Salary by Education Level
    $60,000
    $48,000
    $36,000
    $24,000
    $12,000
    $0
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree

    Customer Service Consultant Salary by Education Level

    EducationSalary
    High School Diploma or Less$34,323
    Master's Degree$57,999
    Bachelor's Degree$50,419
    Some College/ Associate Degree$36,909