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Customer Service Consultant skills for your resume and career

Updated January 8, 2025
5 min read
Quoted Expert
Sally Hiott B.S. MBA, DBA
Customer Service Consultant Example Skills
Below we've compiled a list of the most critical customer service consultant skills. We ranked the top skills for customer service consultants based on the percentage of resumes they appeared on. For example, 49.8% of customer service consultant resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service consultant needs to be successful in the workplace.

15 customer service consultant skills for your resume and career

1. Strong Customer Service

Here's how customer service consultants use strong customer service:
  • Utilized strong customer service skills in person and over the phone.
  • Surpassed Increasing Monthly Sales Targets * Symbolized Strong Customer Service Philosophy as Traveling Store Representative * Answering phone/handling transactions/setting and running appointments

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service consultants use customer service:
  • Provided vision and leadership in revamping the Customer Service Department to significantly improve day-to-day operations and support customer satisfaction and retention.
  • Led development and implementation of web-based customer service and fulfillment solutions including real time inventory, order management and distribution optimization.

3. Strong Problem-Solving

Here's how customer service consultants use strong problem-solving:
  • Handled customer inquiries by phone in a high-volume call center environment utilizing strong problem-solving abilities.
  • Detailed oriented with strong problem-solving, professional communications, interpersonal and teamwork skills.

4. Customer Calls

Here's how customer service consultants use customer calls:
  • Received inbound customer calls and provided information about products and services.
  • Answered a high volume of customer calls delivering innovative, individualized solutions satisfying the ever changing needs of the customer base.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer service consultants use troubleshoot:
  • Enjoy fast-paced environment with opportunity to troubleshoot and overcome challenges.
  • Provided user support to clients Loaded and tested Red Hat Linux on clients servers Troubleshoot Network Replace and repair printers

6. Customer Inquiries

Here's how customer service consultants use customer inquiries:
  • Researched and resolved more complex issues and utilized Administrative System and peripheral systems as necessary to respond to customer inquiries.
  • Handled customer inquiries, complaints, and collections Informed customers regarding company programs and services Performed other related clerical tasks

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7. Customer Orders

Here's how customer service consultants use customer orders:
  • Administer all customer orders, provide appropriate consultation to customer regarding their purchase.
  • Entered complex customer orders using order systems and provided accurate pricing information.

8. Customer Issues

Here's how customer service consultants use customer issues:
  • Expedited the follow-up and completion of customer issues utilizing problem-solving techniques.
  • Surpassed customer retention goals by successfully resolving customer issues and complaints.

9. Inbound Calls

Here's how customer service consultants use inbound calls:
  • Received inbound calls from insurance subscribers and medical providers regarding medical benefits, eligibility, and claims status.
  • Answered inbound calls from policyholders and Registered Representatives regarding account information and policy provisions.

10. Technical Problems

Here's how customer service consultants use technical problems:
  • Provided support to the training department assisting agents with technical problems and interpreting policy and procedures.
  • Identified and solved technical problems with a variety of diagnostic tools.

11. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service consultants use outbound calls:
  • Evaluated and processed warranty claims through inbound/outbound calls and written correspondence within the Consumer Call Center
  • Contacted customers through outbound calls to verify and update customer account information.

12. Customer Satisfaction

Here's how customer service consultants use customer satisfaction:
  • Assuaged contractor concerns with Internet advertising by having didactic conversations; which led to increased understanding and overall customer satisfaction.
  • Conducted analysis to address account billing and ordering issues which led to customer satisfaction and profitability for the company.

13. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service consultants use windows:
  • Resolved various hardware, software and OS issues on Apple, Android, Windows Mobile and Blackberry RIM platforms for customers.
  • Worked on Windows XP and Windows 7, MS Office: Word, Excel and Outlook and other Verizon based programs.

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service consultants use customer care:
  • Utilized company documents to communicate clearly with customers and co-workers to ensure exceptional customer care.
  • Developed, analyzed and prepared detailed reports for customer care department.

15. Processing Orders

Here's how customer service consultants use processing orders:
  • Answer routine inquiries, process transactions and provide general customer service including processing orders and coordinating shipping status.
  • Managed customer inquires and processing orders.
top-skills

What skills help Customer Service Consultants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What Customer Service Consultant skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

List of customer service consultant skills to add to your resume

Customer Service Consultant Skills

The most important skills for a customer service consultant resume and required skills for a customer service consultant to have include:

  • Strong Customer Service
  • Customer Service
  • Strong Problem-Solving
  • Customer Calls
  • Troubleshoot
  • Customer Inquiries
  • Customer Orders
  • Customer Issues
  • Inbound Calls
  • Technical Problems
  • Outbound Calls
  • Customer Satisfaction
  • Windows
  • Customer Care
  • Processing Orders
  • Credit Card
  • Customer Accounts
  • Customer Complaints
  • Product Knowledge
  • Customer Support
  • Billing Issues
  • Telephone Calls
  • Insurance Policies
  • Billing Inquiries
  • Processing Payments
  • Problem Resolution
  • Payment Arrangements
  • Computer System
  • Customer Interaction
  • Sales Objectives
  • Customer Relations
  • Customer Problems
  • POS
  • Lead Management
  • Quality Customer Service
  • Bank Deposits
  • Sales Quota
  • Customer Loyalty
  • Customer Retention
  • Service Orders
  • Medicare
  • Quality Standards
  • Sales Floor
  • Customer Expectations
  • PowerPoint
  • Policy Changes
  • Technical Issues
  • Metlife
  • Billing Complaints
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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