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Job outlook for customer service consultants in the United States
Customer service consultant job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service consultant job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service consultants are projected over the next decade.
Customer service consultant salaries have increased 11% for customer service consultants in the last 5 years.
There are over 1,127,672 customer service consultants currently employed in the United States.
There are 225,026 active customer service consultant job openings in the US.
The average customer service consultant salary is $37,471.
Are customer service consultant jobs in demand?
Customer service consultant job and salary trends over time
Customer service consultant jobs over time
Customer service consultant job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 1,127,672 | 0.33% |
| 2020 | 1,146,356 | 0.34% |
| 2019 | 1,181,145 | 0.35% |
| 2018 | 1,161,792 | 0.35% |
| 2017 | 1,119,871 | 0.34% |
Average customer service consultant salary over time
Customer service consultant salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $37,471 | $18.02 | +3.2% |
| 2025 | $36,300 | $17.45 | +2.8% |
| 2024 | $35,296 | $16.97 | +2.6% |
| 2023 | $34,397 | $16.54 | +1.8% |
| 2022 | $33,780 | $16.24 | +1.8% |
Customer service consultant jobs by state
Most common states for customer service consultants
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,137 | 85% |
| 2 | South Dakota | 869,666 | 595 | 68% |
| 3 | Iowa | 3,145,711 | 2,075 | 66% |
| 4 | North Dakota | 755,393 | 497 | 66% |
| 5 | Wyoming | 579,315 | 374 | 65% |
| 6 | Montana | 1,050,493 | 637 | 61% |
| 7 | West Virginia | 1,815,857 | 1,095 | 60% |
| 8 | Delaware | 961,939 | 533 | 55% |
| 9 | New Mexico | 2,088,070 | 1,097 | 53% |
| 10 | Alabama | 4,874,747 | 2,476 | 51% |
| 11 | New Hampshire | 1,342,795 | 680 | 51% |
| 12 | Tennessee | 6,715,984 | 3,220 | 48% |
| 13 | Minnesota | 5,576,606 | 2,634 | 47% |
| 14 | South Carolina | 5,024,369 | 2,339 | 47% |
| 15 | Nebraska | 1,920,076 | 904 | 47% |
| 16 | Vermont | 623,657 | 293 | 47% |
| 17 | Arizona | 7,016,270 | 3,201 | 46% |
| 18 | Idaho | 1,716,943 | 793 | 46% |
| 19 | Kansas | 2,913,123 | 1,304 | 45% |
| 20 | District of Columbia | 693,972 | 312 | 45% |
Most common cities for customer service consultants
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Windsor | 2 | 7% | $67,802 |
| 2 | East Brunswick | 1 | 2% | $65,695 |
| 3 | Freeport | 1 | 2% | $60,569 |
| 4 | Columbus | 2 | 1% | $42,636 |
| 5 | Rochester | 2 | 1% | $56,377 |
| 6 | Bloomington | 1 | 1% | $45,989 |
| 7 | Huntsville | 1 | 1% | $35,220 |
| 8 | Atlanta | 1 | 0% | $43,235 |
| 9 | Boston | 1 | 0% | $58,207 |
| 10 | Chesapeake | 1 | 0% | $51,290 |
| 11 | Chicago | 1 | 0% | $52,260 |
| 12 | Fremont | 1 | 0% | $55,334 |
| 13 | Henderson | 1 | 0% | $37,771 |
| 14 | Las Vegas | 1 | 0% | $37,727 |
Customer Service Consultant job outlook: Expert opinions
Our panel of customer service consultant experts
University of Southern Mississippi
Charleston Southern University
What general advice would you give to a Customer Service Consultant?
Kevin Buckley: The biggest factor in earning potential is performance - salespeople get paid based on their ability to hit and exceed quotas through revenue generation. With a sales career, you have a lot of control over earnings. My advice is to be metrics-driven and have a plan to intentionally grow your sales skills through training, mentors, and personal development. Build a reputation for consistent over-achievement. It's also important to do research and understand typical compensation benchmarks. Some may offer higher base pay, while others offer more earnings leverage through aggressive commission/bonus structures.
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Service Consultant?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Customer Service Consultant skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Customer Service Consultants increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued