We calculated that 26% of Customer Service Consultants are proficient in Customer Service, Communication, and High Volume. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Consultants that have these skills listed on their resume here:
Most customer service consultants list "customer service," "communication," and "high volume" as skills on their resumes. We go into more details on the most important customer service consultant responsibilities here: The most important skills for a customer service consultant to have in this position are communication skills. In this excerpt that we gathered from a customer service consultant resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer service consultant in order to "provided telecommunication support for a high volume call center. " Another trait important for fulfilling customer service consultant duties is computer skills. According to a customer service consultant resume, "customer service representatives must be adept at using computers. ." Here's an example of how customer service consultants are able to utilize computer skills: "maintain updated client files which included gathering and entering appropriate information on computer system. " Another skill that is quite popular among customer service consultants is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer service consultant resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "worked in an exceedingly high volume call center sales environment while providing exceptional customer service. " A customer service consultant responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer service consultants: "completed 1000+ hours of company sponsored training on effective interpersonal communications, sales, product knowledge and customer service. " Yet another important skill that a customer service consultant must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a customer service consultant who stated: "communicated product knowledge to facilitate guest decision making. " Another skill commonly found on customer service consultant resumes is "patience." This description of the skill was found on several customer service consultant resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer service consultant responsibilities: "demonstrated ability to listen effectively and successfully to defuse angry customers by using patience and excellent listening skills. "
See the full list of customer service consultant skills.
We've found that 46.2% of customer service consultants have earned a bachelor's degree. Furthermore, 4.5% earned their master's degrees before becoming a customer service consultant. While it's true that most customer service consultants have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five customer service consultants did not spend the extra money to attend college.
The customer service consultants who went onto college to earn a more in-depth education generally studied business and communication, while a small population of customer service consultants studied psychology and general studies.
Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a customer service consultant. We've found that most customer service consultant resumes include experience from Caliber Collision, CarMax, and Alorica. Of recent, Caliber Collision had 50 positions open for customer service consultants. Meanwhile, there are 50 job openings at CarMax and 14 at Alorica.
If you're interested in companies where customer service consultants make the most money, you'll want to apply for positions at Oracle, Deloitte, and Swift Logistics Co. We found that at Oracle, the average customer service consultant salary is $85,256. Whereas at Deloitte, customer service consultants earn roughly $42,217. And at Swift Logistics Co, they make an average salary of $33,826.
View more details on customer service consultant salaries across the United States.
For the most part, customer service consultants make their living in the retail and finance industries. Customer service consultants tend to make the most in the finance industry with an average salary of $34,728. The customer service consultant annual salary in the insurance and telecommunication industries generally make $33,483 and $31,230 respectively. Additionally, customer service consultants who work in the finance industry make 24.0% more than customer service consultants in the technology Industry.