A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Customer Service Consultant Responsibilities

Here are examples of responsibilities from real customer service consultant resumes representing typical tasks they are likely to perform in their roles.

  • Manage confidential, personal health information with each member while cultivating positive relationships and abiding by HIPAA privacy laws.
  • Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
  • Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
  • Demonstrate conflict resolution and interpersonal communication skills in order to deescalate customer issues while remaining empathetic in tone and demeanor.
  • Facilitate inter-departmental communication to effectively provide customer support.
  • Possess in-depth knowledge of HIPPA regulations, local, state, and federal laws.
  • Administer POS operations and cash handling; balance, seamlessly coordinate and complete all documentation.
  • Facilitate inter-departmental communication to effectively provide customer support.
Customer Service Consultant Traits
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Computer skills involves understanding how to operate a computer, as well as computer programs and applications.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.

Customer Service Consultant Job Description

Between the years 2018 and 2028, customer service consultant jobs are expected to undergo a growth rate described as "decline" at -2%, according to the Bureau of Labor Statistics. So if the thought "should I become a customer service consultant?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of customer service consultant opportunities that are projected to become available by 2028 is -51,600.

On average, the customer service consultant annual salary is $32,008 per year, which translates to $15.39 an hour. Generally speaking, customer service consultants earn anywhere from $17,000 to $58,000 a year, which means that the top-earning customer service consultants make $41,000 more than the ones at the lower end of the spectrum.

It's hard work to become a customer service consultant, but even the most dedicated employees consider switching careers from time to time. Whether you're interested in a more challenging position or just looking for a fresh start, we've compiled extensive information on becoming a customer associate, service agent, customer advisor, and customer care advocate.

Customer Service Consultant Jobs You Might Like

Customer Service Consultant Resume Examples

Customer Service Consultant Skills and Personality Traits

We calculated that 26% of Customer Service Consultants are proficient in Customer Service, Communication, and High Volume. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

We break down the percentage of Customer Service Consultants that have these skills listed on their resume here:

  • Customer Service, 26%

    Led development and implementation of web-based customer service and fulfillment solutions including real time inventory, order management and distribution optimization.

  • Communication, 12%

    Provided wireless communication solutions to Verizon Wireless high revenue customer by making decisions that were cost effective to save our customers.

  • High Volume, 12%

    Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast pasted environment.

  • Outbound Calls, 11%

    Received inbound calls from insurance subscribers and medical providers regarding medical benefits, eligibility, and claims status.

  • Troubleshoot, 6%

    Enjoy fast-paced environment with opportunity to troubleshoot and overcome challenges.

  • Customer Orders, 6%

    Administer all customer orders, provide appropriate consultation to customer regarding their purchase.

Most customer service consultants list "customer service," "communication," and "high volume" as skills on their resumes. We go into more details on the most important customer service consultant responsibilities here:

  • The most important skills for a customer service consultant to have in this position are communication skills. In this excerpt that we gathered from a customer service consultant resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a customer service consultant in order to "provided telecommunication support for a high volume call center. "
  • Another trait important for fulfilling customer service consultant duties is computer skills. According to a customer service consultant resume, "customer service representatives must be adept at using computers.  ." Here's an example of how customer service consultants are able to utilize computer skills: "maintain updated client files which included gathering and entering appropriate information on computer system. "
  • Another skill that is quite popular among customer service consultants is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer service consultant resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "worked in an exceedingly high volume call center sales environment while providing exceptional customer service. "
  • A customer service consultant responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer service consultants: "completed 1000+ hours of company sponsored training on effective interpersonal communications, sales, product knowledge and customer service. "
  • Yet another important skill that a customer service consultant must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a customer service consultant who stated: "communicated product knowledge to facilitate guest decision making. "
  • Another skill commonly found on customer service consultant resumes is "patience." This description of the skill was found on several customer service consultant resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer service consultant responsibilities: "demonstrated ability to listen effectively and successfully to defuse angry customers by using patience and excellent listening skills. "
  • See the full list of customer service consultant skills.

    We've found that 46.2% of customer service consultants have earned a bachelor's degree. Furthermore, 4.5% earned their master's degrees before becoming a customer service consultant. While it's true that most customer service consultants have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every five customer service consultants did not spend the extra money to attend college.

    The customer service consultants who went onto college to earn a more in-depth education generally studied business and communication, while a small population of customer service consultants studied psychology and general studies.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a customer service consultant. We've found that most customer service consultant resumes include experience from Caliber Collision, CarMax, and Alorica. Of recent, Caliber Collision had 50 positions open for customer service consultants. Meanwhile, there are 50 job openings at CarMax and 14 at Alorica.

    If you're interested in companies where customer service consultants make the most money, you'll want to apply for positions at Oracle, Deloitte, and Swift Logistics Co. We found that at Oracle, the average customer service consultant salary is $85,256. Whereas at Deloitte, customer service consultants earn roughly $42,217. And at Swift Logistics Co, they make an average salary of $33,826.

    View more details on customer service consultant salaries across the United States.

    For the most part, customer service consultants make their living in the retail and finance industries. Customer service consultants tend to make the most in the finance industry with an average salary of $34,728. The customer service consultant annual salary in the insurance and telecommunication industries generally make $33,483 and $31,230 respectively. Additionally, customer service consultants who work in the finance industry make 24.0% more than customer service consultants in the technology Industry.

    The three companies that hire the most prestigious customer service consultants are:

      What Customer Associates Do

      A customer associate is responsible for providing the best customer service by assisting the customers with their inquiries and concerns, as well as resolving their complaints, processing replacements, and issuing refunds as needed. Customer associates also sell products and services to the customers, demonstrating product features, and identifying business opportunities to drive more revenues and profits for the business. They must have excellent communication and organizational skills to process orders and payments timely and accurately.

      In this section, we compare the average customer service consultant annual salary with that of a customer associate. Typically, customer associates earn a $1,425 lower salary than customer service consultants earn annually.

      Even though customer service consultants and customer associates have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, communication, and high volume in the day-to-day roles.

      There are some key differences in responsibilities as well. For example, a customer service consultant responsibilities require skills like "consultants," "internal departments," "windows," and "new clients." Meanwhile a typical customer associate has skills in areas such as "greeting customers," "phone calls," "stock shelves," and "positive attitude." This difference in skills reveals how truly different these two careers really are.

      Customer associates really shine in the finance industry with an average salary of $36,542. Whereas customer service consultants tend to make the most money in the finance industry with an average salary of $34,728.

      The education levels that customer associates earn is a bit different than that of customer service consultants. In particular, customer associates are 3.3% less likely to graduate with a Master's Degree than a customer service consultant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Service Agent?

      A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude. Although an agent usually works in a call center, an agent can communicate in various ways, such as the telephone or often face to face. The minimum educational requirement of being a service agent is a high school diploma; however, the customer service experience is a plus.

      The next role we're going to look at is the service agent profession. Typically, this position earns a lower pay. In fact, they earn a $7,140 lower salary than customer service consultants per year.

      A similarity between the two careers of customer service consultants and service agents are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "communication," and "high volume. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, customer service consultant responsibilities are more likely to require skills like "customer orders," "consultants," "billing issues," and "internal departments." Meanwhile, a service agent might be skilled in areas such as "fluid levels," "regular maintenance," "service areas," and "car washes." These differences highlight just how different the day-to-day in each role looks.

      Service agents may earn a lower salary than customer service consultants, but service agents earn the most pay in the technology industry with an average salary of $28,118. On the other side of things, customer service consultants receive higher paychecks in the finance industry where they earn an average of $34,728.

      On the topic of education, service agents earn similar levels of education than customer service consultants. In general, they're 4.0% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

      How a Customer Advisor Compares

      A customer advisor is responsible for assisting customers with their inquiries and concerns regarding the company's goods and services. Customer advisors also coordinate with the sales and marketing team to sell services by reaching out to potential and existing clients to increase revenue resources and profits. Customer advisors document reports, resolve complaints, and process orders and payments. A customer advisor must have excellent organizational and communication skills to ensure the highest customer satisfaction and achieve the business' long-term goals and objectives.

      The third profession we take a look at is customer advisor. On an average scale, these workers bring in lower salaries than customer service consultants. In fact, they make a $1,112 lower salary per year.

      By looking over several customer service consultants and customer advisors resumes, we found that both roles utilize similar skills, such as "customer service," "communication," and "high volume." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a customer service consultant is likely to be skilled in "troubleshoot," "consultants," "product information," and "new clients," while a typical customer advisor is skilled in "email," "customers needs," "crm," and "accurate information."

      Additionally, customer advisors earn a higher salary in the manufacturing industry compared to other industries. In this industry, they receive an average salary of $33,467. Additionally, customer service consultants earn an average salary of $34,728 in the finance industry.

      Customer advisors typically study at similar levels compared with customer service consultants. For example, they're 0.1% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.

      Description Of a Customer Care Advocate

      A customer care advocate is responsible for monitoring customer transactions, ensuring the highest customer service satisfaction by timely responses and complaint resolution. Customer care advocates recommend strategic procedures and training programs necessary for handling customer support. They manage customer concerns and conduct interviews to identify customer preferences and build other business opportunities to build a good reputation for the organization. A customer care advocate must have excellent communication and organizational skills to promote customer advocacy and determine the best customer service practices.

      Now, we'll look at customer care advocates, who generally average a lower pay when compared to customer service consultants annual salary. In fact, the difference is about $3,948 per year.

      While their salaries may vary, customer service consultants and customer care advocates both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "communication," and "high volume. "

      While some skills are shared by these professions, there are some differences to note. "troubleshoot," "consultants," "new clients," and "life insurance" are skills that have shown up on customer service consultants resumes. Additionally, customer care advocate uses skills like scheduling appointments, data entry, crm, and hipaa on their resumes.

      Now, let's take a closer look at the financials in each career. The telecommunication industry tends to pay more for customer care advocates with an average of $31,105. While the highest customer service consultant annual salary comes from the finance industry.

      The average resume of customer care advocates showed that they earn similar levels of education to customer service consultants. So much so that the likelihood of them earning a Master's Degree is 1.3% more. Additionally, they're more likely to earn a Doctoral Degree by 0.1%.