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Become A Customer Service Department

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Working As A Customer Service Department

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Customer Service Department Do At Lithia Auto Stores

* The Business Development Center (BDC) Administrator is responsible for developing, processing, managing, following up and tracking all customers as it pertains to parts, service and departments within a Dealership.
* Lead customer relations process management at assigned store(s) by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first.
* Gather accurate customer information to create a database for continual follow-up and retention
* Build and maintain knowledge of product information, current service pricing, and dealership and manufacturer events and promotions.
* Utilize computer skills within our Service department to increase appointments, and customer retention.
* Utilize phone skills to follow up with customers about their experience, resolve any issues or concerns that they may have encountered and send any major issues to the Service Manager for further review.
* Utilize phone skills to set solid appointments with daily customer call-ins, previous Lithia customers, referrals, other generic leads and service and parts customers

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How To Become A Customer Service Department

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Department jobs

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Customer Service Department Career Paths

Customer Service Department
Data Entry Associate Billing Specialist Specialist
Account Manager
5 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Accounting Manager
7 Yearsyrs
Project Manager Program Manager General Manager
Area Manager
7 Yearsyrs
Account Executive Personal Banker Operation Supervisor
Assistant General Manager
5 Yearsyrs
Project Manager Construction Manager Operations Manager
Branch Manager
6 Yearsyrs
Account Executive Sales Consultant Call Center Representative
Call Center Manager
6 Yearsyrs
Account Manager Sales Manager General Manager
District Manager
7 Yearsyrs
Billing Specialist Accounts Receivable Specialist Accountant
Finance Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Security Officer Account Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Security Officer Technician Service Manager
Office Manager
5 Yearsyrs
Account Manager Operations Manager
Operations Director
9 Yearsyrs
Data Entry Associate Office Manager
Operations Manager
7 Yearsyrs
Pharmacist Technician Office Manager
Property Manager
6 Yearsyrs
Pharmacist Technician Technician Operations Manager
Purchasing Manager
9 Yearsyrs
Human Resources Coordinator Specialist Account Manager
Regional Manager
8 Yearsyrs
Human Resources Coordinator Benefit Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Billing Specialist Specialist Account Manager
Sales Manager
5 Yearsyrs
Service Representative Account Manager
Senior Account Manager
7 Yearsyrs
Service Representative Account Executive
Territory Manager
7 Yearsyrs
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Customer Service Department Demographics

Gender

  • Female

    62.1%
  • Male

    35.5%
  • Unknown

    2.5%

Ethnicity

  • White

    75.2%
  • Hispanic or Latino

    15.4%
  • Asian

    7.3%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    53.3%
  • French

    6.6%
  • Mandarin

    5.6%
  • Chinese

    5.1%
  • Russian

    3.6%
  • Portuguese

    3.6%
  • Arabic

    3.6%
  • Hindi

    3.0%
  • Italian

    3.0%
  • Japanese

    3.0%
  • Hebrew

    2.0%
  • German

    1.5%
  • Polish

    1.5%
  • Nepali

    1.0%
  • Tagalog

    1.0%
  • Vietnamese

    0.5%
  • Hmong

    0.5%
  • Zulu

    0.5%
  • Bosnian

    0.5%
  • Norwegian

    0.5%
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Customer Service Department

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Customer Service Department Education

Customer Service Department

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Top Skills for A Customer Service Department

DataEntryPhoneCallsServiceDepartmentCustomerComplaintsCustomerSatisfactionFrontEndPayrollSuperviseCustomerInquiriesMeatCustomerOrdersInternalDepartmentsWarrantyCustomerServiceIssuesServiceDeskSalesFloorCommunicationSkillsInboundCallsCustomerAccountsCompanyPolicies

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Top Customer Service Department Skills

  1. Data Entry
  2. Phone Calls
  3. Service Department
You can check out examples of real life uses of top skills on resumes here:
  • Arranged service dates for customers and performed filing and data entry for Customer Service Department.
  • Fielded customer phone calls and followed through ensuring a smooth transaction from order to close.
  • Worked in Customer Service Department collecting payments and handling delinquent accounts.
  • Supported implementation of call center scripting based on feedback from international customer complaints.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Top Customer Service Department Employers

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