Customer service desks are responsible for answering customers' inquiries and concerns to ensure customer satisfaction. They deal with customers through the telephone, electronically or physically. They also collate and review all relevant information relating to product and service inquiries. Additionally, the customer service desk helps customers to fill out forms, process customer transactions, and troubleshoot registration issues. The customer service desk manages customer databases. Also, they maintain records of customer transactions and prepare customer activity reports.
This position requires a minimum of a high school diploma or its equivalent, with at least a year of customer service experience. Candidates must also be familiar with customer service principles and practices. They must know how to use relevant computer applications and must possess interpersonal, attention to detail, communication, listening, problem-solving, adaptability, time management, and organization skills. Customer service desks make an average salary of $37,808 per year, which is $18.18 hourly. It ranges from $28,000 to $50,000.