Find The Best Customer Service Desk Jobs For You

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Average Salary
$36,048
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
176,207
Job Openings

Customer Service Desk Careers

Customer service desks are responsible for answering customers' inquiries and concerns to ensure customer satisfaction. They deal with customers through the telephone, electronically or physically. They also collate and review all relevant information relating to product and service inquiries. Additionally, the customer service desk helps customers to fill out forms, process customer transactions, and troubleshoot registration issues. The customer service desk manages customer databases. Also, they maintain records of customer transactions and prepare customer activity reports.

This position requires a minimum of a high school diploma or its equivalent, with at least a year of customer service experience. Candidates must also be familiar with customer service principles and practices. They must know how to use relevant computer applications and must possess interpersonal, attention to detail, communication, listening, problem-solving, adaptability, time management, and organization skills. Customer service desks make an average salary of $37,808 per year, which is $18.18 hourly. It ranges from $28,000 to $50,000.

There is more than meets the eye when it comes to being a customer service desk. For example, did you know that they make an average of $17.33 an hour? That's $36,048 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Desk Do

There are certain skills that many customer service desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service desk, we found that a lot of resumes listed 19.9% of customer service desks included customer service, while 19.5% of resumes included service desk, and 7.4% of resumes included front office. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service desk job title. But what industry to start with? Most customer service desks actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Desk

If you're interested in becoming a customer service desk, one of the first things to consider is how much education you need. We've determined that 24.6% of customer service desks have a bachelor's degree. In terms of higher education levels, we found that 1.6% of customer service desks have master's degrees. Even though some customer service desks have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service desk. When we researched the most common majors for a customer service desk, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service desk resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service desk. In fact, many customer service desk jobs require experience in a role such as cashier. Meanwhile, many customer service desks also have previous career experience in roles such as customer service representative or sales associate.

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Average Salary
$36,048
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
176,207
Job Openings

Customer Service Desk Career Paths

Top Careers Before Customer Service Desk

Cashier
29.1 %

Top Careers After Customer Service Desk

Cashier
18.5 %

Customer Service Desk Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Desk

Customer Service Desks in America make an average salary of $36,048 per year or $17 per hour. The top 10 percent makes over $52,000 per year, while the bottom 10 percent under $24,000 per year.
Average Salary
$36,048
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Irvine, CA
Salary Range34k - 56k$44k$44,276
Hillsboro, OR
Salary Range34k - 56k$44k$44,069
Salt Lake City, UT
Salary Range32k - 53k$41k$41,486
Fort Collins, CO
Salary Range31k - 49k$40k$39,530
San Antonio, TX
Salary Range29k - 45k$37k$36,640
New York, NY
Salary Range29k - 44k$36k$35,995
$26k
$56k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service/Front Desk
Customer Service/Front Desk
Massage Envy
Massage Envy
06/26/2021
06/26/2021
$18,78306/26/2021
$18,783
Cust Experience Associate-Customer Service Desk Main Store
Cust Experience Associate-Customer Service Desk Main Store
Army & Air Force Exchange Service
Army & Air Force Exchange Service
06/23/2021
06/23/2021
$25,04406/23/2021
$25,044
Customer Service-Front Desk Specialist
Customer Service-Front Desk Specialist
Barkaritaville Pet Resort
Barkaritaville Pet Resort
06/04/2021
06/04/2021
$25,04406/04/2021
$25,044
Hotel Front Desk Customer Service
Hotel Front Desk Customer Service
Bolt Staffing
Bolt Staffing
05/31/2021
05/31/2021
$33,39205/31/2021
$33,392
Hotel Front Desk Customer Service
Hotel Front Desk Customer Service
Bolt Staffing
Bolt Staffing
05/25/2021
05/25/2021
$33,39205/25/2021
$33,392
See More Recent Salaries

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Customer Service Desk Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Desk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Desk Resume

At Zippia, we went through countless Customer Service Desk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Service Desk Demographics

Gender

female

66.6 %

male

28.5 %

unknown

5.0 %

Ethnicity

White

56.9 %

Hispanic or Latino

21.6 %

Black or African American

11.8 %

Foreign Languages Spoken

Spanish

69.9 %

French

6.4 %

Russian

2.4 %
See More Demographics

Customer Service Desk Education

Majors

Business
25.7 %

Degrees

Certificate

26.0 %

Bachelors

24.6 %

High School Diploma

24.2 %
See More Education Info

Online Courses For Customer Service Desk That You May Like

Start Improving Customer Service
udemy
3.9
(2,023)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

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Part Time
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Top Skills For a Customer Service Desk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.9% of customer service desks listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Desk

Some places are better than others when it comes to starting a career as a customer service desk. The best states for people in this position are Alaska, California, Maine, and Oregon. Customer service desks make the most in Alaska with an average salary of $46,663. Whereas in California and Maine, they would average $45,715 and $44,208, respectively. While customer service desks would only make an average of $44,205 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Customer Service Desk Jobs:
1,155
Highest 10% Earn:
$59,000
Location Quotient:
1.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Utah

Total Customer Service Desk Jobs:
1,481
Highest 10% Earn:
$65,000
Location Quotient:
1.01
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Customer Service Desk Jobs:
3,274
Highest 10% Earn:
$59,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Service Desk Employers

1. Walmart
4.8
Avg. Salary: 
$40,505
Customer Service Desks Hired: 
1,138+
2. Kmart
4.8
Avg. Salary: 
$40,296
Customer Service Desks Hired: 
489+
3. The Home Depot
4.8
Avg. Salary: 
$41,516
Customer Service Desks Hired: 
407+
4. Lowe's Companies
4.6
Avg. Salary: 
$39,402
Customer Service Desks Hired: 
364+
5. Planet Fitness
4.1
Avg. Salary: 
$36,398
Customer Service Desks Hired: 
125+
6. Target
4.7
Avg. Salary: 
$39,016
Customer Service Desks Hired: 
120+

Customer Service Desk Videos

Updated October 2, 2020