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Become A Customer Service Desk

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Working As A Customer Service Desk

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,720

    Average Salary

What Does A Customer Service Desk Do At Bass Pro Shops

* Secure all firearms brought into the store with trigger locks
* Check in all Vendor representatives, completing the necessary visitor log information and controlling the visitor badges
* Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers
* Greet all customers as they enter the store in a friendly and outgoing manner
* Handle customer's merchandise returns; complete refund / exchange paperwork
* Sort returns by category and return to proper area
* Sell appropriate Hunting and Fishing Licenses
* Handle and administer all incentive and reward programs
* Remains product knowledgeable
* Aware of advertised sales
* Keeps work area clean, neat and well stocked with supplies
* Follows all Company Policies and Procedures

What Does A Customer Service Desk Do At Hewlett Packard Enterprise Company

* Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
* Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
* Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
* Evaluate unique or complex installations or configurations and make recommendations for resolution.
* Articulate clearly in writing and verbally.
* Add case resolution to KMS.
* Represent companyin a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
* Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
* Develop partnership with and assist the Sales Pursuit team

What Does A Customer Service Desk Do At YMCA of Metropolitan Chicago

* Greet and welcome members.
* Actively interact and engage with members and prospects to determine needs; directing to the appropriate lead (i.e. Membership Experience Director, Membership Experience Supervisor, Program Director, etc) when necessary.
* Handle member requests and questions; problem solving.
* Gather and record member data in member profiles.
* Facilitate member to member engagement.
* Provides information and assistance related to membership rates, programs, services, scholarships and other Y amenities.
* Prepares member records and issues membership ID cards and handles all. registration/enrollment transactions.
* Assist Member Experience Supervisor with membership business and administrative tasks.
* Assist supervisor in sales acquisition activities as assigned.
* Support the YMCA’s mission and center operations as needed.
* Report any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
* Greet all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures.
* Report any suspicious behavior and violations of policy and procedures to your supervisor.
* Support the YMCA’s commitment to child abuse prevention by:
* Reporting any items that may provide a health or safety hazard to staff, members or guests to the maintenance staff.
* Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures.
* Report any suspicious behavior and violations of policy and procedures to your supervisor.
* Completing all child abuse prevention training as required.
* Supporting the YMCA’s mission and center operations as needed.
* Must be able to work a variety of hours including holidays and at least one weekend and one evening per month.
* Commitment to Inclusion:
* Supports the YMCA’s commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act.
* Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations.
* Appropriate training and development will be provided to YMCA team members based on your role and responsibilities

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How To Become A Customer Service Desk

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Desk jobs

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Customer Service Desk Career Paths

Customer Service Desk
Hostess Specialist
Account Manager
5 Yearsyrs
Security Officer Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Bank Teller Personal Banker
Branch Manager
6 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Business Office Manager
8 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Bookkeeper Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Bookkeeper Operations Manager Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Call Center Representative Security Officer Account Manager
Product Manager
7 Yearsyrs
Home Health Aid Licensed Practical Nurse Case Manager
Program Manager
8 Yearsyrs
Bank Teller Office Manager
Property Manager
6 Yearsyrs
Security Officer Technical Support Specialist Quality Assurance Analyst
Quality Assurance Manager
9 Yearsyrs
Front Desk Clerk Night Auditor General Manager
Regional Manager
8 Yearsyrs
Crew Member Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Crew Member General Manager Account Executive
Sales And Marketing Manager
6 Yearsyrs
Hostess Office Manager Account Manager
Sales Manager
5 Yearsyrs
Medical Assistant Technician Service Technician
Service Manager
7 Yearsyrs
Front Desk Clerk Home Health Aid Warehouse Associate
Warehouse Manager
5 Yearsyrs
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Customer Service Desk Demographics

Gender

  • Female

    72.2%
  • Male

    26.1%
  • Unknown

    1.7%

Ethnicity

  • White

    78.1%
  • Hispanic or Latino

    13.4%
  • Asian

    6.4%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    71.4%
  • French

    8.0%
  • Vietnamese

    2.5%
  • Portuguese

    2.0%
  • Russian

    1.5%
  • Chinese

    1.5%
  • Japanese

    1.5%
  • Polish

    1.5%
  • Arabic

    1.5%
  • Swedish

    1.0%
  • Mandarin

    1.0%
  • Armenian

    1.0%
  • Hebrew

    1.0%
  • German

    1.0%
  • Hindi

    1.0%
  • Romanian

    0.5%
  • Cheyenne

    0.5%
  • Hmong

    0.5%
  • Korean

    0.5%
  • Ukrainian

    0.5%
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Customer Service Desk

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Customer Service Desk Education

Customer Service Desk

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Top Skills for A Customer Service Desk

CustomerServiceSkillsServiceDeskCreditCardPaymentsFrontDeskPhoneCallsLotteryTicketsCustomerComplaintsDataEntryFrontEndCustomerSatisfactionNewMembersCustomerReturnsCustomerInquiriesGramCustomerIssuesCustomerQuestionsInternetSpecialOrdersPOSProcessMerchandiseReturns

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Top Customer Service Desk Skills

  1. Customer Service Skills
  2. Service Desk
  3. Credit Card Payments
You can check out examples of real life uses of top skills on resumes here:
  • Acquired more knowledge on customer service skills and was also taught several organizational skills to keep the office running smoothly.
  • Worked on cash register and service desk helping customers with purchases or exchanges of purchases.
  • Process customers returns, process internet orders, process credit card payments,
  • Assisted other front desk workers and head financial aid office personnel with tasks as needed.
  • Answered questions, phone calls, responsible for cashiers threw out the shift money drawers and cash box.

Top Customer Service Desk Employers

Customer Service Desk Videos

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