Customer service desks are responsible for answering customers' inquiries and concerns to ensure customer satisfaction. They deal with customers through the telephone, electronically or physically. They also collate and review all relevant information relating to product and service inquiries. Additionally, the customer service desk helps customers to fill out forms, process customer transactions, and troubleshoot registration issues. The customer service desk manages customer databases. Also, they maintain records of customer transactions and prepare customer activity reports.
This position requires a minimum of a high school diploma or its equivalent, with at least a year of customer service experience. Candidates must also be familiar with customer service principles and practices. They must know how to use relevant computer applications and must possess interpersonal, attention to detail, communication, listening, problem-solving, adaptability, time management, and organization skills. Customer service desks make an average salary of $37,808 per year, which is $18.18 hourly. It ranges from $28,000 to $50,000.
There is more than meets the eye when it comes to being a customer service desk. For example, did you know that they make an average of $17.33 an hour? That's $36,048 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service desk, we found that a lot of resumes listed 19.9% of customer service desks included customer service, while 19.5% of resumes included service desk, and 7.4% of resumes included front office. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service desk job title. But what industry to start with? Most customer service desks actually find jobs in the retail and hospitality industries.
If you're interested in becoming a customer service desk, one of the first things to consider is how much education you need. We've determined that 24.6% of customer service desks have a bachelor's degree. In terms of higher education levels, we found that 1.6% of customer service desks have master's degrees. Even though some customer service desks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service desk. When we researched the most common majors for a customer service desk, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on customer service desk resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service desk. In fact, many customer service desk jobs require experience in a role such as cashier. Meanwhile, many customer service desks also have previous career experience in roles such as customer service representative or sales associate.