Customer service desks are responsible for answering customers' inquiries and concerns to ensure customer satisfaction. They deal with customers through the telephone, electronically or physically. They also collate and review all relevant information relating to product and service inquiries. Additionally, the customer service desk helps customers to fill out forms, process customer transactions, and troubleshoot registration issues. The customer service desk manages customer databases. Also, they maintain records of customer transactions and prepare customer activity reports.

This position requires a minimum of a high school diploma or its equivalent, with at least a year of customer service experience. Candidates must also be familiar with customer service principles and practices. They must know how to use relevant computer applications and must possess interpersonal, attention to detail, communication, listening, problem-solving, adaptability, time management, and organization skills. Customer service desks make an average salary of $37,808 per year, which is $18.18 hourly. It ranges from $28,000 to $50,000.

What Does a Customer Service Desk Do

There are certain skills that many customer service desks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Service Desk does

How To Become a Customer Service Desk

If you're interested in becoming a customer service desk, one of the first things to consider is how much education you need. We've determined that 32.1% of customer service desks have a bachelor's degree. In terms of higher education levels, we found that 2.1% of customer service desks have master's degrees. Even though some customer service desks have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Service Desk

Customer Service Desk Career Paths

Average Salary for a Customer Service Desk

Customer Service Desks in America make an average salary of $34,599 per year or $17 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $25,000 per year.
Average Customer Service Desk Salary
$34,599 Yearly
$16.63 hourly
$25,000
10 %
$34,000
Median
$47,000
90 %

What Am I Worth?

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How To Become a Customer Service Desk
How To Become a Customer Service Desk Career Overview

States With The Most Customer Service Desk Jobs

Mouse over a state to see the number of active customer service desk jobs in each state. The darker areas on the map show where customer service desks earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Desk Jobs By State

RankStateNumber of JobsAverage Salary
1Texas10,422$28,608
2California9,542$46,140
3Florida8,772$28,078
4Illinois5,786$34,674
5Ohio5,425$33,879
6New York5,149$41,868
7Pennsylvania4,863$38,182
8North Carolina4,659$27,550
9Georgia4,505$30,682
10Michigan3,952$30,533
11Virginia3,886$34,423
12Minnesota3,503$37,735
13New Jersey3,289$35,953
14Arizona3,274$34,486
15Indiana3,185$32,783
16Tennessee3,180$29,614
17Massachusetts3,099$43,649
18Wisconsin3,015$36,041
19Missouri2,864$30,656
20Colorado2,627$31,884
21Maryland2,398$43,497
22South Carolina2,297$25,496
23Kentucky2,235$30,119
24Washington2,217$37,074
25Iowa2,207$30,255
26Alabama2,062$29,978
27Louisiana1,810$30,259
28Oklahoma1,732$27,891
29Kansas1,501$34,804
30Utah1,481$32,342
31Connecticut1,336$41,173
32Oregon1,333$36,051
33Mississippi1,301$28,035
34Maine1,155$29,694
35Nebraska1,102$27,640
36New Mexico1,077$29,303
37Nevada1,042$30,676
38Arkansas1,020$29,504
39West Virginia901$28,705
40New Hampshire791$35,854
41Idaho762$31,141
42Montana740$33,600
43North Dakota561$35,966
44Delaware520$44,956
45South Dakota517$37,016
46Rhode Island480$36,507
47Wyoming376$37,091
48Vermont318$39,351
49Hawaii297$30,327
50Alaska266$46,192

Customer Service Desk Education

Customer Service Desk Majors

26.0 %

Customer Service Desk Degrees

Bachelors

32.1 %

High School Diploma

31.7 %

Associate

23.0 %

Top Skills For a Customer Service Desk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.6% of customer service desks listed service desk on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Desk Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Desk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Desk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Desk Resume
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Customer Service Desk Resume
Customer Service Desk Resume

Customer Service Desk Demographics

Customer Service Desk Gender Distribution

Female
Female
71%
Male
Male
29%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer service desks, 71.2% of them are women, while 28.8% are men.

  • The most common race/ethnicity among customer service desks is White, which makes up 60.4% of all customer service desks.

  • The most common foreign language among customer service desks is Spanish at 69.9%.

Online Courses For Customer Service Desk That You May Like

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Best States For a Customer Service Desk

Some places are better than others when it comes to starting a career as a customer service desk. The best states for people in this position are Alaska, California, Delaware, and Massachusetts. Customer service desks make the most in Alaska with an average salary of $46,192. Whereas in California and Delaware, they would average $46,140 and $44,956, respectively. While customer service desks would only make an average of $43,649 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Wyoming

Total Customer Service Desk Jobs:
376
Highest 10% Earn:
$49,000
Location Quotient:
1.37

2. Delaware

Total Customer Service Desk Jobs:
520
Highest 10% Earn:
$67,000
Location Quotient:
0.9

3. North Dakota

Total Customer Service Desk Jobs:
561
Highest 10% Earn:
$47,000
Location Quotient:
1.31
Full List Of Best States For Customer Service Desks

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Top Customer Service Desk Employers

Most Common Employers For Customer Service Desk

RankCompanyAverage SalaryHourly RateJob Openings
1Target$38,782$18.65120
2King Soopers/City Market$34,890$16.7793
3Kroger$34,868$16.76123
4Meijer$34,858$16.76112
5Shopko Optical$34,553$16.6164
6Safeway$34,456$16.5759
7Kohl's$33,813$16.26122
8Walmart$33,373$16.041,128
9Albertsons Companies$33,190$15.9647
10Wegmans Food Markets$33,131$15.9398

Customer Service Desk Videos