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Best customer service desk certifications
The best certifications for a customer service desk are Certified Pharmacy Technician (CPhT), International Accredited Business Accountant (IABA), and IT Information Library Foundations Certification (ITIL).
Customer service desk certifications demonstrate your competency as a customer service desk to employers. However, not all customer service desk certifications provide the same value.
Below is a list of the best customer service desk certifications. Obtaining a customer service desk certification will give you a leg up when you apply for jobs and increase your potential salary.
5 best certifications for customer service desks
| Rank | Customer service desk certification | Organization |
|---|---|---|
| 1 | Certified Pharmacy Technician (CPhT) | PTCB |
| 2 | International Accredited Business Accountant (IABA) | ACAT |
| 3 | IT Information Library Foundations Certification (ITIL) | Zavata |
| 4 | Nationally Certified Medical Office Assistant (NCMOA) | NCCT |
| 5 | Certified Medical Office Manager (CMOM) | PMI |
5 best customer service desk certifications
1. Certified Pharmacy Technician (CPhT)
PTCB's pharmacy technician certification program enables technicians to work more effectively with pharmacists to offer safe and effective patient care and service. Certification is achieved by meeting specific eligibility requirements and earning a passing score on the Pharmacy Technician Certification Exam (PTCE). The PTCB certification program is accredited by the National Commission for Certifying Agencies (NCCA).
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 2 year(s)
2. International Accredited Business Accountant (IABA)
ACAT seeks to ensure that all accredited individuals possess both the theoretical knowledge and the practical knowledge necessary to be successful practitioners. For that reason, candidates for accreditation must satisfy an experience requirement before becoming fully credentialed: three years of related work experience, up to two of which may be satisfied through college credit. Related work experience includes verifiable experience in accounting, financial services, or other field requiring a practical and theoretical knowledge of the subject matter covered on the ACAT Comprehensive Examination for the International Accredited Business Accountant. Those who pass the exam but who have not met the experience requirement may market themselves as having passed the ACAT Comprehensive Examination for International Accredited Business Accountant, but are not entitled to use the IABA designation.
- More than two years of education or training after high school required? No
- More than two years of work experience required? Yes
- Oral or written exam required? Yes
- Renewal required? No
3. IT Information Library Foundations Certification (ITIL)
The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? No
4. Nationally Certified Medical Office Assistant (NCMOA)
Medical Office Assistants typically perform administrative duties for health care providers in office settings, although some may also perform basic clinical tasks (as allowed by state laws). Their responsibilities will vary by employer, but may include answering telephones, greeting patients, updating and filing medical records, completing insurance forms, handling correspondence, scheduling appointments, and handling billing or bookkeeping.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required? Every 1 year(s)
5. Certified Medical Office Manager (CMOM)
Experienced medical office professionals with exceptional administrative skills are eligible to sit for the Certified Medical Office Manager (CMOM) exam. To attain CMOM certification, all candidates must demonstrate a high level of knowledge in financial management, managed care contracting, personnel, and time management. Risk management, medical record keeping and facility management issues should also be mastered.
- More than two years of education or training after high school required? No
- More than two years of work experience required? No
- Oral or written exam required? Yes
- Renewal required?
What is the best certification for a customer service desk?
The best customer service desk certification is Certified Pharmacy Technician (CPhT). The Certified Pharmacy Technician (CPhT) is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience.
Here's a bit more background on how to obtain this customer service desk certification:
- To become a certified Certified Pharmacy Technician (CPhT), you need to pass the exam.
- Lucky you - certification doesn't require more than two years of work experience.
- Renew certification every 2 year.
What certifications can impact a customer service desk career and salary?
The Certified Pharmacy Technician certification will help you to secure a certified pharmacist technician position, which will increase your pay and career trajectory. A certified pharmacist technician's average salary is $35,135 whereas customer service desks make an average salary of $34,599.
The most common combination of customer service desk certifications include: Certified Pharmacy Technician (CPhT), International Accredited Business Accountant (IABA), and IT Information Library Foundations Certification (ITIL).
Online courses for customer service desks to earn certifications
1. Customer Service Fundamentals
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...
2. Retail Customer Service
The Retail Customer Service course examines the day-to-day tasks that will be tackled in a retail customer service setting, including advanced skills such as returns and exchanges. You will apply guidelines for transactions such as sales, returns, exchanges, and data entry for customer information in real simulations. You will also observe the skills within a retail community location, evaluating the types of tasks observed and shared with a group of peers. You will complete sample transactions...
3. Customer Service & Support For Customer Service Executives
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13. [2023] Customer Service 2.0: Learn Digital Customer Service
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14. Help Desk Analyst
Boost your career with this course, pass the e-Learning course, and achieve your Help Desk Analyst certificate...
15. The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first...
16. Brilliant Customer Service: How to Impress your Customers!
Enhance your customer support and truly differentiate yourself from your competition!...
17. Your Customer Service Toolbox: Best Practices for Beginners
Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...
18. Outstanding Customer Service - The Ultimate Guide!
Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...
19. Customer Service: Keep 'em coming back!
How to give the best customer service in your industry and keep those customers raving about your business...
20. Customer Service Basics: Improve your Service now
The basic golden rules to kickstart your service...