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The differences between customer service desks and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service desk and a customer service consultant. Additionally, a customer service consultant has an average salary of $37,471, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for a customer service desk include service desk, customer service and strong customer service. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.
| Customer Service Desk | Customer Service Consultant | |
| Yearly salary | $34,599 | $37,471 |
| Hourly rate | $16.63 | $18.01 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,256 | 225,026 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 46% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.
Customer service desks and customer service consultants have different pay scales, as shown below.
| Customer Service Desk | Customer Service Consultant | |
| Average salary | $34,599 | $37,471 |
| Salary range | Between $25,000 And $47,000 | Between $20,000 And $68,000 |
| Highest paying City | Atwater, CA | Hartford, CT |
| Highest paying state | Alaska | Connecticut |
| Best paying company | SAIC | Accenture |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a customer service desk and a customer service consultant in terms of educational background:
| Customer Service Desk | Customer Service Consultant | |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 46% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service desks' and customer service consultants' demographics:
| Customer Service Desk | Customer Service Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |