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The differences between customer service desks and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service desk and a service desk associate. Additionally, a service desk associate has an average salary of $40,699, which is higher than the $34,599 average annual salary of a customer service desk.
The top three skills for a customer service desk include service desk, customer service and strong customer service. The most important skills for a service desk associate are service desk, customer service, and sales floor.
| Customer Service Desk | Service Desk Associate | |
| Yearly salary | $34,599 | $40,699 |
| Hourly rate | $16.63 | $19.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,256 | 99,676 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
The responsibilities of working in a customer service desk primarily revolves around ensuring customer satisfaction by responding to their inquiries and concerns. There are instances when it is required to provide directions, locate products, make reservations, and resolve various issues. There may also be administrative tasks such as handling and making calls, assisting customers in filling out forms, preparing paperwork and reports, arranging records, and coordinating with various staff members to ensure that a customer receives quality service.
A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.
Customer service desks and service desk associates have different pay scales, as shown below.
| Customer Service Desk | Service Desk Associate | |
| Average salary | $34,599 | $40,699 |
| Salary range | Between $25,000 And $47,000 | Between $15,000 And $105,000 |
| Highest paying City | Atwater, CA | - |
| Highest paying state | Alaska | - |
| Best paying company | SAIC | - |
| Best paying industry | Manufacturing | - |
There are a few differences between a customer service desk and a service desk associate in terms of educational background:
| Customer Service Desk | Service Desk Associate | |
| Most common degree | Bachelor's Degree, 32% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service desks' and service desk associates' demographics:
| Customer Service Desk | Service Desk Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.8% Female, 71.2% | Male, 23.6% Female, 76.4% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |