Customer service desk job description

Job DescriptionDo you love helping and providing quality customer service? This could be the perfect fit for you!
Virtual Call Center Representative needed for a temp to hire opportunity!!

MUST HAVE 6 MONTHS CALL CENTER EXPERIENCE

We provide the equipment needed for the position, all you need to provide is internet and a great work ethic!

Position consists of inbound calls for a series of brands, i.e., collection coins, cosmetics, shoes, dentist products, etc. Depending on which campaign is open will depend on which type of product you will cover. Must be in the Dallas/Ft. Worth Metroplex for this position.

Pay Range: $11.50-$14.00 (base pay within that range with opportunity to earn up to $1.50/hr more based on attendance and performance).

-Take inbound calls for order placement
- Up sell and cross sell additional items
- Answer inquiries while maintaining and updating the customer database
- Position is remote with equipment pickup in Irving area

Minimum Qualifications Required:
- 6 months Customer Service experience - call center
- Pleasant and professional telephone etiquette
- Ability to adapt to the fast-paced internet environment
- PC literate and basic typing skills
- Regular and punctual attendance is a must
- High School Diploma or equivalent

Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year’s Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com. Apply now for a chance to win!
Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.

Come grow your career as a Floor & Decor Command Center Associate. Assist our customers with order placing and pick up while keeping accurate inventory and a smiling face!

This position is responsible for greeting customers and managing the customer storage pick-up process.
MAJOR RESPONSIBILITIES
• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company's car topper program.
• Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP).
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company's safety standard operating procedures for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor's brand standards.
• Act and work in a manner that is consistent with the company's core roles.

MINIMUM ELIGIBILITY REQUIREMENTS
• (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.
• Must be a self-starter and work well in a fast-paced environment.

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

PHYSICAL/SENSORY REQUIREMENTS
Physical Work - Ability exert 30 - 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

About O2 Fitness:

O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean environment with a professional and caring staff to help our clients achieve real results. We are committed to helping our members create a whole-body approach to wellness by offering an all-inclusive health and fitness experience. We recognize that each members fitness journey is different, thus, we offer a wide variety of group classes, small group activities and personal training.

If fitness is your passion and you love to bring joy to others, support them in their goals, and make people feel connected to a positive and friendly community you could be a great fit for the O2 Fitness family. A smile, collaborative attitude and positive mindset is what it takes to excel!

Essential Duties and Responsibilities of Front Desk / Customer Service Team Member

* All Front Desk / Customer Service Team Members will be responsible for creating a positive member experience by providing a superior level of customer service and cleanliness to O2 Fitness members, prospective members and guests.
* Greet every member and guest with a smile, warm welcome
* Answer phones in a friendly manner and assist callers with a variety of questions
* Sign guests up for memberships and schedule members for Personal Training orientation
* Assist with billing questions and handling member concerns
* Every team member is responsible for assisting the housekeeping team and the cleanliness of the club. Refilling paper products, disinfectant bottles, folding towels and making sure all areas of the club are fully stocked is one of the key responsibilities of the member experience team.
* Inventory management of drinks, cooler goods, and protein bars. Merchandising products and keeping the cooler stocked.

Qualifications of Front Desk / Customer Service Team Member

* High school graduate is preferred
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations

Benefits for Front Desk / Customer Service Team Member

* Complimentary O2 Fitness Membership
* Discounted Personal Training Sessions
* Supportive work environment
* O2 Fitness Rewards store

Compensation for Front Desk / Customer Service Team Member

* Average pay rate of $13.27 per hour
* Advancement opportunities available with mastery of O2 Fitness club offerings
* 20+ hours per week