12 Customer Service Desk Resume Examples

Five Key Resume Tips For Writing A Customer Service Desk Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Service Desk Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Desk templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Desk resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Amber Powell
Customer Service Desk
Contact Information
Orlando, FL
(770) 555-7751
apowell@example.com
Skills
  • Service Department
  • Additional Services
  • Service Desk
  • Sales Floor
  • Customer Sales
  • Special Projects
  • Customer Transactions
  • Company Policies
  • Slot Machines
  • Continual Basis
 
 
Employment History
Customer Service Desk2020 - Present
Wawa
Orlando, FL
  • Complete store management tasks such as inventory.
  • Maintain verbal communication with store personnel.
  • Ensured customer service needs were met in a efficient and professional manner Completed all customer cash transactions and balanced drawers.
  • Assisted customers on sales floor and handled all customer transactions.
Associate Customer Service Representative2017 - 2020
J. C. Penney
Chicago, IL
  • Cashier and Sales Associate, responsible for immediate department sales floor and inventory.
  • Monitor and evaluate customer service requests.
Services Clerk2015 - 2017
Walgreen Co
Chicago, IL
  • Provided feedback to department manager regarding company policies and procedures.
  • Provided excellent customer service at register and on sales floor* Organized and restocked shelves* Greeted customers upon arrival
  • Greet customers Cleaned and straighten work area Organized register supplies Provided professional and courteous service at all times Correctly handled money
  • Put new merchandise out on the sales floor.
  • Worked in the customer service department -Helped solve customer complaints and problems - Kept my work area clean and in order
Education
High School Diploma of null2015 - 2015
 
 
Logan Baker
Customer Service Desk
Contact Info
Las Vegas, NV
(710) 555-8592
lbaker@example.com
Skills
Kroger
Customer Complaints
Sales Floor
Company Policies
Positive Attitude
CRM
Active Directory
Customer Questions
Front End
Customer Information
Employment History
Customer Service Desk2019 - Present
Walgreen CoLas Vegas, NV
  • Provide input on company policies and procedures.
  • Performed merchandising, store inventory and store signage and displays.
  • Greet Customers and assist them to their needs.
  • Experienced with POS, answering phones, placing online photo orders, and receiving and stocking the sales floor.
Customer Service Associate Lead2018 - 2019
The Home DepotSan Diego, CA
  • Provided new employees to uphold company policies.
  • Provided excellent customer experience with extensive product knowledge in various departments.
  • Provided daily leadership and excellent customer service.
  • Supervised front of house cashiers Balancing cash banks for registers Daily reports Customer service greeter
Front End Cashier2014 - 2018
The Home DepotSan Diego, CA
  • Manage cash register Provide customer service Obtain store goal to sell
  • Supervised front end activities including Customer Service, Returns and Cashiers.
  • Worked on the Pro Desk placing customer orders and scheduling deliveries.
Education
High School Diploma of null2014 - 2014
 
 
Joan Henry
Customer Service Desk
South Bend, IN
(660) 555-8099
jhenry@example.com
Experience
Customer Service Desk2020 - Present
SOUTH BEND PLASTICSSouth Bend, IN
  • Developed and performed Customer Relationship Management Role responsible for small companies and distributor forecasts, customer visits, and resolving issues.
  • Provided Desktop Support for applications such as MS Outlook, MS Office and basic * Active Directory administrative tasks.
  • Use extensive telephone and e-mail communication to convert business to-consumer leads into business-to-business accounts, and sales.
  • Develop and maintain business relationships through internet products and services.
Customer Service Clerk2010 - 2020
SOUTH BEND PLASTICSSouth Bend, IN
  • Greet customers, provide assistance, take payments, post payments, run reports, typing, filing.
  • Maintain communication with clients, opposing counsel and ancillary personnel throughout all phases of litigation.
  • Conduct ongoing communication campaign to keep customer certificates current.
  • Approach and greet customers, provide details regarding sales or promotions, offer assistance in selecting merchandise.
Food Service/Cashier2002 - 2006
McDonald'sChicago, IL
  • Served fresh, hot food with an emphasis on customer service and customer satisfaction.
  • helped unload mcdonalds truck into coolers on delivery days and made the food in back for the customers
  • Clean,smile,greet,solve customer complaints.
Skills
Company PoliciesFood PreparationActive DirectoryNew MerchandiseCustomer OrdersCommunicationCSRPOSWindowsMcdonalds
Education
Doctoral Degree In General Studies2007 - 2010
Indiana University South BendSouth Bend, IN
Master's Degree In General Studies2006 - 2007
Indiana University South BendSouth Bend, IN
Bachelor's Degree In Accounting1999 - 2002
DePaul UniversityChicago, IL
 
 
Natalie Peters
Customer Service Desk
Employment History
Customer Service Desk2019 - Present
WalmartNew York, NY
  • Maintain a high level of courteous customer service at all times.
  • Balanced Cash Register Drawer Kept Service Desk clean and organized Called for Carts for Cart corral
  • Assist customers with finding things throughout the store Customer service desk.
  • Adhere to store policies and procedures for operational efficiency.
Customer Service Assistant2017 - 2019
Burger KingNew York, NY
  • Delivered customer orders in a timely fashion.
  • Organized deployment and shift schedule for team Addressed customer complaints promptly
  • Uphold all company policies and procedures.
  • Processed non cash customer transactions on a daily basis including but not limited to opening and closing customer accounts.
  • Provided excellent customer Service to all customers.
Food Prep2007 - 2017
Burger KingNew York, NY
  • Ensured customer satisfaction by serving quality products.
  • Provide customer service for our guests in FOH.work POS system when needed.
  • Prepare a variety of menu items, according to customers' orders or supervisors' instructions, following approved procedures.
  • Operate burger grill and prepare sandwiches Food prep Cleaned/Sanitized kitchen, bathroom and dining room
  • Greet customers and guests as they approach the food service counter.
  • Clean food preparation equipment, work areas, and counters or tables.
Education
High School Diploma In null2007 - 2007
 
 
Contact Information
New York, NY
(890) 555-3197
npeters@example.com
Skills
CRM
General Maintenance
Company Policies
Front Office
Windows
Front End
Food Preparation
Service Desk
Garbage Cans
Food Service
 
 
Russell Hill
Customer Service Desk
Las Vegas, NV
(860) 555-5462
rhill@example.com
Skills
Customer OrdersService DeskGeneral MaintenanceNew MerchandiseSteam TablesRetail SalesNew CustomersStore SignageService AreasProblem Resolution
 
 
Employment History
Customer Service Desk2020 - Present
Walgreen CoLas Vegas, NV
  • Provide input on company policies and procedures.
  • Ring Up Items Clean Place Sale Tags Greet Customers Help to Provide Customers with a great shopping experience
  • Process customer transactions via cash register.
  • Greet customers as the walk into the store and provide excellent customer service.
  • Promoted a year later to Customer Service Desk employee and Checkout Supervisor Consistently maintained steady organized service desk and checkout lines.
Customer Service Officer2015 - 2020
WalmartLas Vegas, NV
  • Process customer returns, accurate sales transactions, keep area clean, helping other areas when needed
  • Assist in coordinating desk services such as ordering supplies, and maintaining courtesy desk equipment.
  • Handled large amount of cash.
  • Contacted customers to notify them of special sales and new merchandise shipments.
Food Prep2013 - 2015
Taco BellSacramento, CA
  • Completed transactions into an electric POS, accepted cash and bank card payments.
  • Greet customers with polite and receptive attitude.
  • Handled cash and credit cards Worked with food products in a clean environment Performed hospitality and excellent customer service
Education
High School Diploma of null2013 - 2013
 
 
Amber Powell
Customer Service Desk
Contact Information
Orlando, FL
(770) 555-7751
apowell@example.com
Skills
  • Service Department
  • Additional Services
  • Service Desk
  • Sales Floor
  • Customer Sales
  • Special Projects
  • Customer Transactions
  • Company Policies
  • Slot Machines
  • Continual Basis
 
 
Employment History
Customer Service Desk2020 - Present
Wawa
Orlando, FL
  • Complete store management tasks such as inventory.
  • Maintain verbal communication with store personnel.
  • Ensured customer service needs were met in a efficient and professional manner Completed all customer cash transactions and balanced drawers.
  • Assisted customers on sales floor and handled all customer transactions.
Associate Customer Service Representative2017 - 2020
J. C. Penney
Chicago, IL
  • Cashier and Sales Associate, responsible for immediate department sales floor and inventory.
  • Monitor and evaluate customer service requests.
Services Clerk2015 - 2017
Walgreen Co
Chicago, IL
  • Provided feedback to department manager regarding company policies and procedures.
  • Provided excellent customer service at register and on sales floor* Organized and restocked shelves* Greeted customers upon arrival
  • Greet customers Cleaned and straighten work area Organized register supplies Provided professional and courteous service at all times Correctly handled money
  • Put new merchandise out on the sales floor.
  • Worked in the customer service department -Helped solve customer complaints and problems - Kept my work area clean and in order
Education
High School Diploma of null2015 - 2015
 
 
Logan Baker
Customer Service Desk
Contact Info
Las Vegas, NV
(710) 555-8592
lbaker@example.com
Skills
Kroger
Customer Complaints
Sales Floor
Company Policies
Positive Attitude
CRM
Active Directory
Customer Questions
Front End
Customer Information
Employment History
Customer Service Desk2019 - Present
Walgreen CoLas Vegas, NV
  • Provide input on company policies and procedures.
  • Performed merchandising, store inventory and store signage and displays.
  • Greet Customers and assist them to their needs.
  • Experienced with POS, answering phones, placing online photo orders, and receiving and stocking the sales floor.
Customer Service Associate Lead2018 - 2019
The Home DepotSan Diego, CA
  • Provided new employees to uphold company policies.
  • Provided excellent customer experience with extensive product knowledge in various departments.
  • Provided daily leadership and excellent customer service.
  • Supervised front of house cashiers Balancing cash banks for registers Daily reports Customer service greeter
Front End Cashier2014 - 2018
The Home DepotSan Diego, CA
  • Manage cash register Provide customer service Obtain store goal to sell
  • Supervised front end activities including Customer Service, Returns and Cashiers.
  • Worked on the Pro Desk placing customer orders and scheduling deliveries.
Education
High School Diploma of null2014 - 2014
 

What Should Be Included In A Customer Service Desk Resume

1

1. Add Contact Information To Your Customer Service Desk Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Desk Resume Contact Information Example #1
DHRUV JOHNSON
d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Desk Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Desk Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Service Desk Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Desk
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4. List Your Customer Service Desk Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Service Desk
Kohl's
  • Demonstrated an ability to communicate effectively and express ideas clearly, actively listed and allowed/followed appropriate channels of communication.
  • Provided technical support and troubleshooted mobile app difficulties.
  • Assisted customers with troubleshooting for devices.
  • Required to schedule employees, handle payroll and confidential documents, conduct employee evaluations, training, mentoring and motivational programs.
  • Expressed appreciation & Managed quality communication while serving as the company only bilingual Spanish/English customer service representative

Work History Example # 2
Customer Service Retail Associate
Walgreen Co
  • Handled up to more then a $1,000 a day: made bank deposits.
  • Trained for a potential management position.
  • Helped choose right fragrances for each customers.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Greeted the customers as they entered and exited the store, advises customers of locations of products within Walgreens.

Work History Example # 3
Sales Associate And Customer Service
Old Navy
  • Provided excellent customer service by receiving multiple positive customer feedback pertaining to my performance.
  • Assisted in incorporating new logistical standard operating procedures.
  • Trained new employees to ensure their ability to follow operational procedures effectively and fully assist customers.
  • Greeted customers with a professional and positive demeanor.
  • Assisted with weekly payroll for 30 commission-based Sales Associates.

Work History Example # 4
Customer Service Desk
The Home Depot
  • Provided troubleshooting of store computer and register systems, quickly resolving issues to maintain a smooth workflow.
  • Applied active listening and personalized professional communications to focus on a First Contact Resolution.
  • Assisted and helped customers apply for Home Depot credit cards, processed return transactions, and facilitated will call pick-ups.
  • Completed weekly schedules according to payroll policies.
  • Generated return customers and positive feedback through attention to detail and genuine concern for customer issues.

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5. Highlight Your Customer Service Desk Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer service desk resume:

  1. Certified Pharmacy Technician (CPhT)
  2. International Accredited Business Accountant (IABA)
  3. IT Information Library Foundations Certification (ITIL)
  4. Nationally Certified Medical Office Assistant (NCMOA)
  5. Certified Medical Office Manager (CMOM)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021