Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesRemote JobsJob OutlookComparePart Time jobsEntry Level jobsFull Time jobsWork From Home jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Customer service desk skills for your resume and career

Updated January 8, 2025
5 min read
Customer service desk example skills
Below we've compiled a list of the most critical customer service desk skills. We ranked the top skills for customer service desks based on the percentage of resumes they appeared on. For example, 19.6% of customer service desk resumes contained service desk as a skill. Continue reading to find out what skills a customer service desk needs to be successful in the workplace.

15 customer service desk skills for your resume and career

1. Service Desk

The point of contact between a services provider or enterprise and the end-user is referred to as the services desk. A service desk enables businesses to effectively implement daily internal and external tasks. It also helps enterprises in communicating with their customers and tending to their requests effectively.

Here's how customer service desks use service desk:
  • Cashier Customer Service Desk Supervisor Responsible for retail inventory and stocking 7 Generated POS reports daily via proprietary software
  • Respond to queries pertinent to service desk related issues including email configurations, operating systems and software installations.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service desks use customer service:
  • Provided exceptional customer service, maintained excellent communication skills, and effectively handled difficult customers while maintaining a positive attitude.
  • Utilize multiple professional experience assisting customers in all facets of customer service resolution in a fast paced retail environment.

3. Strong Customer Service

Here's how customer service desks use strong customer service:
  • Provided strong customer service while Building/Maintaining relationships with Contractors and the public.
  • Assisted register personnel as required and ensured strong customer service standards were maintained in accordance with company policy.

4. Front Desk

Here's how customer service desks use front desk:
  • Front Desk Reception and Customer Service, Special Events Coordination, Membership Sales and equipment inventory management
  • Front desk customer service representative for a specialty hotel focusing on exceptional customer service.

5. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how customer service desks use windows:
  • Experience in Windows 7/ Windows XP environment assuring software compatibility with end-users.
  • Maintained Windows Servers and ensured high availability in high demand environments.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how customer service desks use sales floor:
  • Do Markdowns at times, help customer with their transactions, clean the sales floor for next operating business day
  • Move items from back room to established locations on the sales floor.

Choose from 10+ customizable customer service desk resume templates

Build a professional customer service desk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customer service desk resume.

7. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how customer service desks use telephone calls:
  • Resolved customer issues via telephone calls or e-mail correspondence regarding their specialized membership.
  • Processed customer transactions Stocked shelves Answered telephone calls Light cleaning Handled customer returns

8. Front End

Here's how customer service desks use front end:
  • Cashier training sessions ensuring each front end Associate is knowledgeable regarding current communications/directions.
  • Supervised and Maintained front end operations, including placement of cashiers, till exchanges and maintained cash levels for smooth efficiency.

9. Credit Card Payments

Here's how customer service desks use credit card payments:
  • Registered credit accounts for customers and took payments as they pertained to bounced checks, credit card payments, etc.
  • Checked guests in and out, sold available rooms, answered calls, and handled cash and card payments.

10. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer service desks use troubleshoot:
  • Managed technicians and engineers in the field to improve and troubleshoot network, cable, video and telephony issues.
  • Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated -hardware and software.

11. Customer Complaints

Here's how customer service desks use customer complaints:
  • Cashier/Helped customers during checkout as well as returning items Helped to resolve customer complaints and ensure customer satisfaction
  • Handled customer complaints and figured a resolution and processed customer requests.

12. Customer Inquiries

Here's how customer service desks use customer inquiries:
  • Exceeded service standard goals and effectively identified and resolved all customer inquiries and complaints.
  • Record customer inquiries by documenting inquiries and responsibilities in customer accounts.

13. Customer Issues

Here's how customer service desks use customer issues:
  • Resolve customer issues and negotiate compensation for dissatisfied customers to ensure a customer relationship.
  • Provided returns, resolved customer issues or escalated complaints to management as appropriate.

14. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how customer service desks use pos:
  • Store POS and Back office software system for all store formats to improve productivity, control costs and increase sales.
  • Received payments by cash, check, credit cards, or automatic debits using Point of Sale POS Software.

15. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service desks use product knowledge:
  • Attend weekly product knowledge classes to learn products and their applications in order to provide product questions asked by customers.
  • Provide customers with flooring choices based on project/job requirements, using product knowledge, color matching, and design.
top-skills

What skills help Customer Service Desks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of customer service desk skills to add to your resume

Customer service desk skills

The most important skills for a customer service desk resume and required skills for a customer service desk to have include:

  • Service Desk
  • Customer Service
  • Strong Customer Service
  • Front Desk
  • Windows
  • Sales Floor
  • Telephone Calls
  • Front End
  • Credit Card Payments
  • Troubleshoot
  • Customer Complaints
  • Customer Inquiries
  • Customer Issues
  • POS
  • Product Knowledge
  • Quality Customer Service
  • Inbound Calls
  • Call Tracking
  • VPN
  • Customer Interaction
  • Customer Support
  • Computer System
  • Network Troubleshooting
  • Customer Returns
  • Password Resets
  • Cash Drawers
  • Lottery Tickets
  • Bill Payments
  • Scheduling Appointments
  • Customer Calls
  • Technical Troubleshooting
  • Citrix
  • Store Policies
  • Administrative Tasks
  • Customer Orders
  • Multi-Line Phone System
  • Customer Problems
  • Bank Deposits
  • Payroll Checks
  • Customer Accounts
  • Groceries
  • Inventory Control
  • Customer Transactions
  • Sales Transactions
  • Blackberry
  • Cash Registers
  • Credit Card Transactions
  • Depot
  • Automatic Debits

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs