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Job outlook for customer service desks in the United States
Customer service desk job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service desk job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service desks are projected over the next decade.
Customer service desk salaries have increased 11% for customer service desks in the last 5 years.
There are over 422,168 customer service desks currently employed in the United States.
There are 233,256 active customer service desk job openings in the US.
The average customer service desk salary is $34,599.
Are customer service desk jobs in demand?
Customer service desk job and salary trends over time
Customer service desk jobs over time
Customer service desk job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 422,168 | 0.13% |
| 2020 | 429,164 | 0.13% |
| 2019 | 442,187 | 0.13% |
| 2018 | 434,942 | 0.13% |
| 2017 | 419,248 | 0.13% |
Average customer service desk salary over time
Customer service desk salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $34,599 | $16.63 | +3.2% |
| 2025 | $33,518 | $16.11 | +2.8% |
| 2024 | $32,591 | $15.67 | +2.6% |
| 2023 | $31,760 | $15.27 | +1.8% |
| 2022 | $31,191 | $15.00 | +1.8% |
Customer service desk jobs by state
Most common states for customer service desks
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 1,155 | 86% |
| 2 | North Dakota | 755,393 | 561 | 74% |
| 3 | Iowa | 3,145,711 | 2,207 | 70% |
| 4 | Montana | 1,050,493 | 740 | 70% |
| 5 | Wyoming | 579,315 | 376 | 65% |
| 6 | Minnesota | 5,576,606 | 3,503 | 63% |
| 7 | New Hampshire | 1,342,795 | 791 | 59% |
| 8 | South Dakota | 869,666 | 517 | 59% |
| 9 | Nebraska | 1,920,076 | 1,102 | 57% |
| 10 | Delaware | 961,939 | 520 | 54% |
| 11 | Wisconsin | 5,795,483 | 3,015 | 52% |
| 12 | Kansas | 2,913,123 | 1,501 | 52% |
| 13 | New Mexico | 2,088,070 | 1,077 | 52% |
| 14 | Vermont | 623,657 | 318 | 51% |
| 15 | Kentucky | 4,454,189 | 2,235 | 50% |
| 16 | West Virginia | 1,815,857 | 901 | 50% |
| 17 | Indiana | 6,666,818 | 3,185 | 48% |
| 18 | Utah | 3,101,833 | 1,481 | 48% |
| 19 | Ohio | 11,658,609 | 5,425 | 47% |
| 20 | Arizona | 7,016,270 | 3,274 | 47% |
Most common cities for customer service desks
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Noblesville | 2 | 3% | $32,666 |
| 2 | Palo Alto | 2 | 3% | $50,636 |
| 3 | Rochester Hills | 2 | 3% | $30,886 |
| 4 | West Des Moines | 2 | 3% | $29,903 |
| 5 | Miami | 4 | 1% | $28,294 |
| 6 | Hollywood | 2 | 1% | $28,269 |
| 7 | Overland Park | 2 | 1% | $34,796 |
| 8 | Santa Ana | 2 | 1% | $44,123 |
| 9 | Akron | 1 | 1% | $35,593 |
| 10 | Ann Arbor | 1 | 1% | $30,242 |
| 11 | Dallas | 2 | 0% | $28,377 |
| 12 | Indianapolis | 2 | 0% | $32,370 |
| 13 | New York | 2 | 0% | $42,038 |
| 14 | Phoenix | 2 | 0% | $34,589 |
| 15 | Atlanta | 1 | 0% | $30,711 |
Customer Service Desk job outlook: Expert opinions
Our panel of customer service desk experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What will help Customer Service Desks increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued