What is a Customer Service Director

Customer support doesn't operate on its own. That arm of a company is typically managed by s customer service director. A customer service director is an operational and strategic leader; they are responsible for the improvement and continuous development of their company's customer service.

They are also responsible for the strategic development of processes, technology, and the operational requirement to ensure quality customer service delivery.

A customer service director is also responsible for the accountability of the customer support and operational delivery. They need to identify and develop processes that will improve efficiency for their customers. The director must have extensive experience at managing customer service teams and a clear understanding of issues to perform this task efficiently.

There is more than meets the eye when it comes to being a Customer Service Director. For example, did you know that they make an average of $44.04 an hour? That's $91,606 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer Service Director Do

There are certain skills that many Customer Service Directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.

Learn more about what a Customer Service Director does

How To Become a Customer Service Director

If you're interested in becoming a Customer Service Director, one of the first things to consider is how much education you need. We've determined that 68.5% of Customer Service Directors have a bachelor's degree. In terms of higher education levels, we found that 10.5% of Customer Service Directors have master's degrees. Even though most Customer Service Directors have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Customer Service Director. When we researched the most common majors for a Customer Service Director, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Service Director resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Customer Service Director. In fact, many Customer Service Director jobs require experience in a role such as Customer Service Manager. Meanwhile, many Customer Service Directors also have previous career experience in roles such as Customer Service Representative or Manager.

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  2. Verizon Communications Jobs (11)
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  5. Apple Jobs (4)
Average Salary
$91,606
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
163,427
Job Openings
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Average Salary for a Customer Service Director

Customer Service Directors in America make an average salary of $91,606 per year or $44 per hour. The top 10 percent makes over $188,000 per year, while the bottom 10 percent under $44,000 per year.
Average Salary
$91,606
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5 Customer Service Director Resume Examples

Learn How To Write a Customer Service Director Resume

At Zippia, we went through countless Customer Service Director resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Service Director Resume Examples And Templates

And if you’re looking for a job, here are the five top employers hiring now:

  1. VMware Jobs (6)
  2. Verizon Communications Jobs (11)
  3. AT&T Jobs (13)
  4. American Express Jobs (12)
  5. Apple Jobs (4)

Choose From 10+ Customizable Customer Service Director Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Director templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Director resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Director Demographics

Customer Service Director Gender Statistics

male

55.0 %

female

45.0 %

Customer Service Director Ethnicity Statistics

White

65.0 %

Hispanic or Latino

17.3 %

Black or African American

9.4 %

Customer Service Director Foreign Languages Spoken Statistics

Spanish

54.5 %

French

6.9 %

Portuguese

5.0 %
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Customer Service Director Education

Customer Service Director Majors

40.9 %

Customer Service Director Degrees

Bachelors

68.5 %

Associate

14.1 %

Masters

10.5 %

Top Colleges for Customer Service Directors

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
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Top Skills For a Customer Service Director

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 18.0% of Customer Service Directors listed Customer Service on their resume, but soft skills such as Communication skills and Leadership skills are important as well.

Best States For a Customer Service Director

Some places are better than others when it comes to starting a career as a Customer Service Director. The best states for people in this position are California, New York, Washington, and New Jersey. Customer Service Directors make the most in California with an average salary of $144,337. Whereas in New York and Washington, they would average $115,690 and $109,101, respectively. While Customer Service Directors would only make an average of $108,475 in New Jersey, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Arizona

Total Customer Service Director Jobs:
2,229
Highest 10% Earn:
$185,000
Location Quotient:
1.39
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Customer Service Director Jobs:
7,193
Highest 10% Earn:
$227,000
Location Quotient:
0.9
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Customer Service Director Jobs:
2,937
Highest 10% Earn:
$207,000
Location Quotient:
0.84
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Directors

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Top Customer Service Director Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Service Directors and discovered their number of Customer Service Director opportunities and average salary. Through our research, we concluded that United Continental Holdings was the best, especially with an average salary of $54,959. Comcast follows up with an average salary of $54,515, and then comes AT&T; with an average of $114,118. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Service Director. The employers include Vonage, Zendesk, and Evolent Health

Most Common Employers For Customer Service Director

RankCompanyZippia ScoreAverage Customer Service Director SalaryAverage Salary
1$151,114
2$117,598
3$114,118
4$106,374
5$93,887
6$75,721

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