Customer support doesn't operate on its own. That arm of a company is typically managed by s customer service director. A customer service director is an operational and strategic leader; they are responsible for the improvement and continuous development of their company's customer service.
They are also responsible for the strategic development of processes, technology, and the operational requirement to ensure quality customer service delivery.
A customer service director is also responsible for the accountability of the customer support and operational delivery. They need to identify and develop processes that will improve efficiency for their customers. The director must have extensive experience at managing customer service teams and a clear understanding of issues to perform this task efficiently.
There is more than meets the eye when it comes to being a Customer Service Director. For example, did you know that they make an average of $44.04 an hour? That's $91,606 a year!
Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.
There are certain skills that many Customer Service Directors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Leadership skills and Management skills.
If you're interested in becoming a Customer Service Director, one of the first things to consider is how much education you need. We've determined that 68.5% of Customer Service Directors have a bachelor's degree. In terms of higher education levels, we found that 10.5% of Customer Service Directors have master's degrees. Even though most Customer Service Directors have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Customer Service Director. When we researched the most common majors for a Customer Service Director, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Customer Service Director resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Customer Service Director. In fact, many Customer Service Director jobs require experience in a role such as Customer Service Manager. Meanwhile, many Customer Service Directors also have previous career experience in roles such as Customer Service Representative or Manager.