Customer service director demographics and statistics in the US
Customer service director demographics research summary. Zippia estimates customer service director demographics and statistics in the United States by using a database of 30 million profiles. Our customer service director estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service directors after extensive research and analysis:
- There are over 10,653 customer service directors currently employed in the United States.
- 45.0% of all customer service directors are women, while 55.0% are men.
- The average customer service director age is 47 years old.
- The most common ethnicity of customer service directors is White (60.7%), followed by Hispanic or Latino (18.2%), Black or African American (9.6%) and Asian (5.9%).
- Customer service directors are most in-demand in Chicago, IL.
- Olympia, WA pays an annual average wage of $167,834, the highest in the US.
- In 2022, women customer service directors earned 91% of what men earned.
- New Hampshire is the best state for customer service directors to live.
- Customer service directors are 59% more likely to work at private companies in comparison to public companies.
On this page
Customer service director demographics by:
Customer service director gender statistics
45.0% of customer service directors are women and 55.0% of customer service directors are men.
- Male, 55.0%
- Female, 45.0%
Customer service director gender ratio
| Gender | Percentages |
|---|---|
| Male | 55.0% |
| Female | 45.0% |
Customer service director gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$151,665
Female income
$138,323
Customer service director gender ratio over time
This data breaks down the percentage of men and women in customer service director positions over time. Currently, 45.0% of customer service directors are female.
Customer service director gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 61.53% | 38.47% |
| 2011 | 60.62% | 39.38% |
| 2012 | 62.77% | 37.23% |
| 2013 | 62.94% | 37.06% |
| 2014 | 62.30% | 37.70% |
| 2015 | 62.50% | 37.50% |
| 2016 | 64.03% | 35.97% |
| 2017 | 62.43% | 37.57% |
| 2018 | 60.80% | 39.20% |
| 2019 | 55.96% | 44.04% |
| 2020 | 53.88% | 46.12% |
| 2021 | 54.98% | 45.02% |
Customer service director related jobs gender ratio
We compared customer service directors with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Director | 55% | 45% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service director demographics by race
The most common ethnicity among customer service directors is White, which makes up 60.7% of all customer service directors. Comparatively, 18.2% of customer service directors are Hispanic or Latino and 9.6% of customer service directors are Black or African American.
- White, 60.7%
- Hispanic or Latino, 18.2%
- Black or African American, 9.6%
- Asian, 5.9%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.8%
Customer service director race
| Customer service director race | Percentages |
|---|---|
| White | 60.7% |
| Hispanic or Latino | 18.2% |
| Black or African American | 9.6% |
| Asian | 5.9% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.8% |
Customer service director race and ethnicity over time
See how customer service director racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service director race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.65% | 10.72% | 5.19% | 15.19% |
| 2011 | 65.85% | 11.48% | 5.10% | 15.14% |
| 2012 | 64.87% | 11.79% | 5.30% | 15.49% |
| 2013 | 65.52% | 11.26% | 5.56% | 15.35% |
| 2014 | 65.36% | 11.07% | 5.10% | 15.97% |
| 2015 | 64.55% | 11.14% | 5.59% | 16.14% |
| 2016 | 63.65% | 11.40% | 5.71% | 16.59% |
| 2017 | 63.82% | 10.55% | 6.05% | 16.75% |
| 2018 | 64.45% | 10.05% | 6.17% | 16.50% |
| 2019 | 64.98% | 9.38% | 5.65% | 17.28% |
| 2020 | 62.59% | 9.60% | 5.81% | 16.89% |
| 2021 | 60.74% | 9.58% | 5.94% | 18.24% |
Customer service director wage gap by race
According to our data, asian customer service directors have the highest average salary compared to other ethnicities. Black or african american customer service directors have the lowest average salary at $148,444.
| Ethnicity | Salary |
|---|---|
| Unknown | $152,278 |
| White | $151,570 |
| Black or African American | $148,444 |
| Asian | $153,457 |
| Hispanic or Latino | $152,622 |
Average customer service director age
See how the average age of customer service directors varies based on ethnicity and gender.
Male
Female
Customer service director age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service director age breakdown
The average age of customer service directors is 40+ years years old, representing 72% of the customer service director population.
Customer service director age breakdown
| Customer Service Director Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service director educational attainment
The most common degree for customer service directors is bachelor's degree, with 69% of customer service directors earning that degree. The second and third most common degree levels are associate degree degree at 14% and associate degree degree at 11%.
- Bachelor's, 69%
- Associate, 14%
- Master's, 11%
- High School Diploma, 4%
- Other Degrees, 2%
Customer service directors by degree level
| Customer service director degree | Percentages |
|---|---|
| Bachelor's | 69% |
| Associate | 14% |
| Master's | 11% |
| High School Diploma | 4% |
| Other Degrees | 2% |
Customer service director jobs you might like
Customer service director wage gap by degree level
According to the data, customer service directors with a Doctorate degree earn more than those without, at $187,374 annually. With a Master's degree, customer service directors earn a median annual income of $175,597 compared to $156,299 for customer service directors with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $175,597 |
| High School Diploma or Less | $133,908 |
| Bachelor's Degree | $156,299 |
| Doctorate Degree | $187,374 |
| Some College/ Associate Degree | $138,371 |
Customer service director employment statistics
Most customer service directors work for a private in the manufacturing industry.
Company size where customer service directors work
Below, you can see the size of companies where customer service directors work.
Customer service director jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 12% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 30% |
Customer service director jobs by company type
Employees with the customer service director job title have their preferences when it comes to working for a company. For instance, most customer service directors prefer to work at private companies over public companies.
Customer service director jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 37% |
| Private | 59% |
| Government | 1% |
Customer service director jobs by industry
The most common industries for customer service directors are manufacturing, health care and technology.
Customer service director industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 15% |
| Manufacturing | 11% |
| Health Care | 9% |
| Technology | 9% |
| Retail | 8% |
| Professional | 6% |
| Transportation | 5% |
| Telecommunication | 5% |
| Finance | 4% |
| Insurance | 4% |
| Media | 3% |
| Hospitality | 3% |
| Start-up | 3% |
| Education | 3% |
| Internet | 2% |
| Non Profits | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Real Estate | 1% |
| Energy | 1% |
Customer service director turnover and employment statistics
Customer service director unemployment rate over time
The unemployment rate for customer service directors between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service director unemployment rate by year
| Year | Customer service director unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service director tenure
The average customer service director stays at their job for 1-2 years, based on the 3,321 customer service directors resumes in Zippia's database.
Customer service director tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 9% |
| 1-2 years | 36% |
| 3-4 years | 19% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 13% |
Customer service director LGBT ratio compared to similar jobs
Review the percent of customer service directors that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Audit Assistant | 6.76% | 12,692 |
| Executive Coordinator | 7.79% | 116,369 |
| Customer Service Director | 8.06% | - |
| Recovery Agent | 8.49% | 41,218 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Documentation Specialist | 9.31% | 11,768 |
Similar customer service director jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Operations/Dispatch | 6.75% | 60,313 |
| Audit Assistant | 6.76% | 12,692 |
| Executive Coordinator | 7.79% | 116,369 |
| Recovery Agent | 8.49% | 41,218 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Documentation Specialist | 9.31% | 11,768 |
Foreign languages spoken by customer service directors
The most common foreign language among customer service directors is Spanish at 54.5%. The second-most popular foreign language spoken is French at 6.9% and Portuguese is the third-most popular at 5.0%.
- Spanish, 54.5%
- French, 6.9%
- Portuguese, 5.0%
- Italian, 5.0%
- Chinese, 4.0%
- Other, 24.6%
Customer service director languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 54.5% |
| French | 6.9% |
| Portuguese | 5.0% |
| Italian | 5.0% |
| Chinese | 4.0% |
| Other | 24.6% |
