Customer service director job description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects. The Customer Service Representative will process policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry knowledge is preferred to greater benefit relating to customers for this position.

If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Orlando insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At O'Neil Lee & West, we pride ourselves on our outstanding customer service.
Benefits



We offer amazing benefits:
Base Salary with Commissions Paid Time Off (PTO) Health Insurance Dependent Health Insurance Cost Share Life Insurance Dental Insurance Vision Insurance 401K 401K matching Disability Insurance AD&D Insurance



Responsibilities



Meet new business production goals and objectives as established. Treat each customer contact as a cross and up-sell opportunity. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Educate clients on the insurance policies that best suit their needs. Provide policies to new clients and explain benefits/risks of the policy.



Requirements



A Property & Casualty license is preferred but will train good individual. Great Customer Service Skills. Strong communication skills, both oral and written. Professional phone etiquette. Follow through and exceed current and prospective client expectations.

Viera Builders, Inc. has an opening for a full-time salaried Customer Service Director, who will be primarily responsible for directing all aspects of Viera Builders Customer Service and Warranty department. Continuously improving the development and delivery of customer service while focusing on issue resolution, company standards, response time and adding value to the Viera Builders brand. In addition, the Customer Service Director's duties include:

+ Develop, maintain and facilitate department wide training programs, policies, procedures, objectives and initiatives.

+ Develop strategies to lead and direct the Customer Service team to achieve high performance and to align customer service department policies and systems with the company's objectives & philosophies.

+ Work with construction when systemic problems are noted in order to produce a higher quality product and increased customer satisfaction.

+ Provide report analysis of trending issues, aging work orders, existing challenges and overall department productivity..
+ Maintain the VBI homeowner warranty manual.

+ Oversee department budget & trade partner billing making sure that both comply with VBI policies and trade partner agreements.

+ Meet with homeowners and trade partners for dispute resolution of large projects in a professional and effective manner.

A Bachelor's degree or equivalent is preferred plus a minimum of 5 years' experience in new home construction warranty and customer service is required. Strong personnel management and teambuilding background are required. In addition, the following skills are required: demonstrated customer service skills; analytical mindset; ability to meet deadlines in a fast paced environment; professionalism; knowledge of Microsoft Office Suite programs; ability to communicate orally and in writing.

If you possess these qualifications and are ready to take the next step in your career with an organization that takes pride in its employees and the work that we do in the community, please apply in confidence by sending a cover letter and resume including salary requirement.

We offer opportunities for career growth and a competitive compensation and benefits package.

Duda is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Powered by JazzHR

• Four year bachelor's degree with 8+ years' experience Industry relevant experience managing a customer service team
• Proficient with Microsoft Office Suite: Outlook, Excel, Word, etc.
• Experience with service P&L management
• Experience delivering to service-related performance targets

Preferred Skills and Experience

• Establishing and growing customer service digital systems including CRM, inventory management and resource management
• Adhere to both internal and customer standards of conduct and safety
  
• Work with customers and the sales team to understand key issues and evolve our offerings

Work Environment

Work is carried out in our large technical facility, remotely, and at customer locations, often in cleanrooms and frequently with minimal physical clearance. While performing the duties of this job, the employee may handle hazardous chemicals at times. The employee will be required to wear all appropriate safety equipment including but not limited to eye protection, gloves, steel toe shoes, lab coat, etc. An employee in this position works in an environment in which safety, environmental and health concerns may demand constant attention. Strict adherence to corporate and/or plant policies, rules and regulations in these areas is required. Employee will also be subject to customer safety policies and procedures during field service visits.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear/communicate.

Travel

Regular travel is expected for this position.

Compensation

• $110,000 to $130,000 annual Salary
• Medical/dental/vision/disability and life insurance, holidays, PTO, Flexible Spending Account, and 401(k) plan.

Forge Nano is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.