Customer Service Director Jobs Near Me

Waybetter Marketing is a marketing agency based in Columbia, Maryland. We are seeking a CRM Specialist to join our team. The right candidate will have 5+ years of experience, extensive experience with CRM tools such as Slate, Klaviyo, Marketo, or others, and the ability to be physically present in our Maryland office on Mondays, Tuesdays, and Thursdays. We offer a hybrid schedule, with remote Wednesdays and Fridays for all employees. This is Something You'll Want to be a Part of: We are a team of passionate marketers and technologists dedicated to helping colleges and universities increase their student enrollment. Our focus is exclusively on the higher education industry, and we use hyper-personalized, data-driven campaigns to achieve our goals. We tap into top marketing automation tools and our team's bright minds to deliver exceptional results for institutions of all shapes and sizes across the country. As a key member of our Slate services team, you'll work with Technolutions' Slate-a leading CRM platform widely used across higher education. You'll help institutions optimize their CRM systems to effectively recruit and enroll students. You'll Enjoy Days of: Partnering with colleges and universities to enhance their CRM capabilities, improving student recruitment and operational workflows. Serving as the lead architect, engineer, and builder on CRM enhancement projects, guiding everything from concept to completion. Collaborating with colleagues and external partners to coordinate project timelines and deliverables, ensuring seamless communication and on-time completion. Conducting thorough quality testing of all projects before final delivery to ensure flawless execution. These Are The Types of Things You'll Help Clients With: Configuring and strategizing data infrastructure Configuring student-facing portal (web) pages Designing and optimizing forms Managing event configurations and strategies Configuring applications, reader bins, workflows, and strategies Overseeing CRM integrations and their configurations Crafting reporting structures and strategies Building and automating email workflows Implementing dynamic content strategies This Role is Perfect for You If: You have experience with marketing automation tools like Slate (higher ed), Klaviyo, Marketo, Salesforce, Eloqua, or similar. You're technically skilled and eager to develop your technical expertise further. You thrive under deadlines and consistently deliver top-tier results. You're detail-oriented with a relentless focus on execution and quality. You excel at communicating complex ideas clearly and effectively to both technical and non-technical audiences. You're motivated, competitive, and driven by results, with a positive attitude to match. Why You Want to Work at Waybetter: We're an established, agile company poised for continued (and considerable!) growth. We work really hard but also believe in a healthy work-life balance. Helping colleges and universities market to prospective students is a truly rewarding experience. Our clients are genuinely grateful for what we do. At Waybetter, you'll find impactful work, growth opportunities, and a great team culture. Take a peek at our crew: ***************************************** Need something beyond a picture? Hear us speak from this sampling of webinars: ******************************************** Waybetter Perks: Competitive salary + bonus Health insurance 401(k) with a guaranteed 3% profit sharing 15 days PTO plus numerous company holidays Paid parental leave Pre-set work-from-home days Professional development stipend Free snacks Learn more about Waybetter: *********************************** Only applicants in the Baltimore/DC region will be considered. Long-term remote work arrangements are not available.

About SGS SGS is the world's leading inspection, verification, testing, and certification company. We are recognized as the global benchmark for quality and integrity. With over 90,000 employees, SGS operates a network of more than 2,600 offices and laboratories around the world. Our commitment to delivering high-quality services and maintaining exceptional customer satisfaction is at the heart of everything we do. Position Overview We are seeking a dedicated and customer-focused Remote Customer Service Support Representative to join our team. As a key member of the customer service department, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction across our global client base. This is a remote, full-time position, offering flexibility and the chance to be part of a global organization. Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Provide information about SGS services, products, and policies to customers and potential clients. Assist with troubleshooting and resolving customer issues, ensuring a positive resolution experience. Process orders, updates, and other customer-related requests accurately and efficiently. Maintain detailed and accurate records of customer interactions, feedback, and transactions. Collaborate with internal departments to resolve more complex customer issues. Identify and escalate priority issues to the appropriate team members or management. Contribute to the continuous improvement of customer service procedures and systems. Meet or exceed performance targets, including response time, customer satisfaction, and issue resolution metrics. Qualifications and Skills Previous experience in customer service, preferably in a remote or virtual environment. Strong communication skills, both written and verbal, with the ability to engage with customers effectively. Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. Ability to work independently and manage time effectively in a remote setting. Strong problem-solving skills with attention to detail. Ability to remain calm and professional in challenging situations. Customer-focused attitude with a passion for delivering exceptional service. Fluent in English (additional languages are a plus). Flexibility to work in different time zones if needed. Why Work with SGS? Competitive salary and benefits package. Work from the comfort of your home with flexible hours. Opportunities for career growth and professional development. Be part of a globally recognized company dedicated to quality and customer satisfaction.

Automotive Assistant Service Center Manager- Starting at $16.00-18.00/hr. plus incentives! Full Time What You'll Do: -Build trust and win repeat, loyal customers -Assist the Service Center Manager in the daily operation and oversight of the location -Responsible for inventory, labor management and financial performance -Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and procedures -Mentor, lead and train the team to optimize their development -Help maintain a clean, well-organized service center and facilitate a safe and secure working environment -Provide superior customer service leadership! Benefits Include: -Health Insurance (Dental, Vision, Medical) -Paid vacation and holidays -Matching 401(k) -Paid on-the-job training -Leadership development and coaching -Company provided uniforms and tools -Tuition reimbursement including technical certifications -Safety shoes offered through the company -No late evenings -Competitive Bonuses Qualifications: -Management experience preferred (Military experience is a major plus) -Automotive experience (six months or more preferred) -Reliable transportation to and from work -Ability to occasionally lift up to 50 pounds -Be able to stand for extended periods of time and climb stairs -Have full mobility and can twist, stoop, and bend -Have effective interpersonal and oral communication skills A Mission with a Company - Join Us Today PM Lube, LLC is a franchisee of Valvoline Instant Oil Change (VIOC). Our mission is to " Change Lives through Stewardship ," and that starts with our great people! PM Lube, Inc. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Customer Experience Manager (Multiple Accreditation Program Areas) At ACHC we hire only the best. As a non-profit company with a rapidly growing customer base, our philosophy is innovation, honesty and quite simply, excellence. If you share our passion for transforming the health of our communities and would like to experience and promote the ACHC difference, we'd love to have you join our team. We are currently recruiting a personable and energetic Customer Experience Manager to provide direction and oversight to the daily customer support activities for designated Accreditation programs and services. This person will guide a team of Account Advisors in educating customers on the capabilities and flexibility of ACHC, in order to develop customer relationships that promote retention and loyalty. The ideal candidate will possess the exceptional interpersonal and coaching skills needed to motivate and influence others, in order to reach departmental goals and provide the high level of customer service and best possible experience that are at the core of ACHC's Mission and Values. The Customer Experience Manager will be responsible for driving accountability and efficient productivity, while maintaining a supportive and collaborative approach with team members and business partners inside and outside the company. It is essential that this person has a proven track record of building and maintaining favorable working relationships with a variety of key stakeholders, along with possessing a drive to improve patient safety and quality of care. RESPONSIBILITIES INCLUDE: Manage and organize team operations to utilize skills and maximize staff efficiency. Coach and develop staff in alignment with business needs and employee aspirations; complete Annual Performance Review activities for direct reports and provide continuous ongoing constructive feedback throughout each year. Provide oversight of day to day functions of assigned Customer Experience staff, ensuring performance of duties is within appropriate productivity standards and completion of all Accreditation process steps are within specified timeframes. Provide oversight to staff to ensure customer correspondence is conducted in a timely and appropriate manner. Maintain knowledge of applicable CMS regulations to ensure ACHC is meeting all accreditation requirements; develop and maintain all regulatory letters meeting CMS requirements. Develop and maintain all ACHC accreditation policies and work instructions in assigned program area(s). Maintain relationships with existing customers to increase customer satisfaction and encourage renewal of accreditation contracts. Hold team meetings as needed to ensure compliance with established policies and work instructions, communication and team participation between personnel. Adhere to established strategic plans and quality objectives within assigned ACHC division and ensure accountability of team staff in following plans and objectives. Identify training or educational needs within team and prepare materials to address specific issues. Monitor departmental resources and make recommendations for workload allocation or when additional resources are required. Create and distribute weekly, monthly or quarterly reports on pre-determined time schedules or as requested. JOB REQUIREMENTS: Bachelor's Degree preferred with minimum 5 years of extensive practical, appropriate work experience with customers, preferably in the health care industry. 3+ years of previous people-management experience in a corporate setting required; must also possess a willingness for continued extensive leadership training and development. Relevant work experience in evaluation and quality monitoring through Licensure and/or Accreditation strongly desired. Solid interpersonal, oral/written communication, and presentation skills with a polished and professional presence. Established ability to successfully build and sustain strong working relationships across a wide spectrum of internal and external partners. Strong conflict resolution skills with effective critical thinking and appropriate discretion in flexibility. Change-champion who embraces inclusion and leads by example in authentically exhibiting decisiveness, integrity, and accountability. Proficient in Microsoft Office applications and use of database software. This position is office-based in Cary, NC, with hybrid remote-working privileges. Compensation includes base salary + annual bonus. Qualified candidates who meet the above requirements should send resume and salary expectations. At ACHC, you will have access to competitive benefits including a fresh perspective on workplace flexibility. Our visionary market sensibility coupled with a workplace that has been recognized both nationally and locally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. Come join our fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry's best possible service experience. Accreditation Commission for Health Care is an Equal Opportunity Employer.

Bilingual- English and Spanish Responsible for communicating with physicians and patients regarding plan benefits and eligibility. This position emphasizes member education, customer service and front-line problem solving. Essential Duties and Responsibilities: Thoroughly understands the managed care philosophy and the company's products. Receives and responds to member and provider phone calls/inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Receives, records, and resolves member complaints and problems. Answers calls in a pleasant and courteous manner within 30 seconds. Routinely accesses member information via multiple computer systems. Accurately documents member and provider contacts on the computer system. Responsible for ensuring that members receive accurate and complete information. Communicates effectively and professionally with members, providers, and state agencies. Screens telephone calls and directs to the appropriate area or person as necessary. Acts as a liaison between members, physicians, and health plan. Researches member concerns and attempts to resolve issue during call. Works in coordination with other departments concerning member and provider issues. Prepares documentation and reports for review by the Customer Services Director and Supervisor. Maintains confidentiality per HIPAA guidelines. This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Skills and Abilities: Verbal and written communication skills. Ability to work independently. Ability to meet deadlines. Ability to maintain a good rapport and cooperative working relationship with team. Work Schedule: As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule. Staff are able to work from home 3 days a week and will report to the office 2 days a week. *****The company reserves the right to change the work schedules based on the company needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. We are an equal opportunity employer who recruits, employs, trains, compensates and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Qualifications High school diploma or general education degree (GED) Two to four years related experience and/or training; or equivalent combination of education and experience. Knowledge of word processing software, spreadsheet software, internet software Epic software (preferred)

The Tyndale Company, a 4x Top Workplace winner in TX and a proud woman-owned business, is hiring for a Customer Service Supervisor! The primary focus of this position is to manage the workflow and daily activities of designated Customer Service team members, ensuring the delivery of excellent and timely service to our customers. This role involves providing supervision, management support, and coaching to team members while fostering an environment that promotes collaboration, mutual support, and team success. The position is accountable for driving employee productivity and maintaining exceptional levels of customer satisfaction. HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 2 days a week, and 3 days a week remotely . To be considered, candidates must reside within a commutable distance from our location in Houston, TX for onsite work as needed. Responsibilities: Oversee daily team workflow to ensure the delivery of excellent and timely customer service, coordinating with the Customer Service Manager to manage overtime requirements for team members. Assist in the management of the Customer Service Task Management Tool (Zendesk) to ensure tasks are completed accurately and on time, providing support as needed. Collaborate with the Customer Service Manager to establish performance metrics for tracking team members' day-to-day progress and performance. Conduct monthly one-on-one meetings with direct reports to review performance, address challenges, set goals, and discuss overall well-being. Deliver targeted training and coaching tailored to team members' needs, including system and technical training, product knowledge, communication skills, conflict resolution, and soft-sell techniques. Utilize interactive training methods to ensure success. Participate in selecting candidates for new staff positions in collaboration with the Customer Service Manager. Approve PTO requests for team members, ensuring adequate staffing levels to meet deadlines and requirements, and monitor attendance. Provide feedback and initiate disciplinary actions, as necessary, with Customer Service Manager approval. Oversee the onboarding process for new hires, including temporary staff, developing, and facilitating training schedules to ensure successful integration into the team. Resolve or assist in resolving complex issues escalated by direct reports or customers, aiming for quick resolution. Coordinate with management and other departments as needed and notify the Customer Service Manager of any concerns. Conduct ongoing quality assurance checks to ensure accuracy in sales order entry and communication through various platforms. Analyze weekly and monthly reports related to team performance and Customer Service tasks, addressing any areas of concern promptly. Collaborate with other departments to optimize interdepartmental processes, driving efficiency and continuous improvement. Perform additional tasks and projects as assigned. Qualifications: HS Diploma or equivalent required; Bachelor's Degree preferred. Minimum of 2 years' experience supervising a customer support team in a medium to large business environment required or 3 years of relative Tyndale experience, with sustained “exceeds” performance level. Minimum of 2 years' experience in a direct sales or customer service related environment required. Strong computer skills, including proficiency in MS Office applications. Strong leadership skills with the ability to provide effective guidance, training, coaching, and daily supervision to staff. Effective organizational skills and the ability to establish priorities and to plan, coordinate and monitor own workload and that of staff. Commitment to continuous learning and demonstrated ability and willingness to learn new skills, with initiative to self-teach. Strong verbal and written communication skills; ability to write in a clear and concise manner and provide detailed explanations orally. Strong analytical and proactive problem solving skills. Benefits: Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements. Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more. Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities. Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity. Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity. About Tyndale Tyndale Company, Inc. is a single-supplier solution for keeping workers safe, comfortable, and regulation-compliant. We deliver top-quality, arc-rated flame resistant (FR) clothing and uniforms by way of managed apparel programs, driven by over 40 years of FR experience. We serve the electric utilities, oil and gas, transportation, and other industries across all 50 states and Canada. We believe that the key to our success is our employees and Tyndale has been recognized as an award-winning, employee-rated Top Workplace in the Greater Philadelphia and Houston areas. Our values are exhibited in every phone call, every order, and every shipment that goes out with our name on it, and we are dedicated to continually raising the bar on the products and services we offer. Qualified candidates are encouraged to apply on our website, *************************** E.O.E

To lead and manage Navy Federal's recognition, events and experience programs. Implement strategies by establishing operational objectives, policies and plans and leverage knowledge of benefits, recognition and events offerings, regulatory compliance, and employee engagement to ensure the delivery of high-quality, cost-effective benefits solutions that meet the needs of a diverse workforce. Responsibilities Develop, implement and manage functions and operations supporting Navy Federal's recognition, events and experience benefit programs, including the 'Celebrate You' recognition platform and execution of large and mid scale events. Guide the implementation of benefits policies, procedures, and practices which optimize costs, maintain external competitiveness, and meet organizational goals Oversee new and ongoing employee events and programs for campus and remote locations, microsites and field offices to foster employee engagement Ensure enterprise compliance with all federal, state, and local regulations affecting employee benefits, staying current with changes in the law Guide the development of internal business partnerships through consulting and collaborative project Drive development and implementation of innovative initiatives to enhance the employee experience and promote recognition throughout the employee life cycle Establish strategic goals by defining short and long-term objectives and priorities Manage relationships with vendors, and other third parties to secure competitive rates and services; establish SLAs and monitor vendor performance Ensure strategic alignment between programs offered and goal of connecting all employees in our hybrid, distributed workforce. Participate in contract negotiations to ensure that programs and vendors align with departmental and enterprise strategic goals Collaborate with senior HR leadership to forecast benefits costs and analyze the financial impact of current and proposed benefits programs Partner with the HR Shared Services Center on the administration of recognition, events and experience programs to identify trends and proactively address issues; provide direction and guidance on escalated requests and/or program changes Evaluate and report on the effectiveness of recognition, events and experience programs, making recommendations for improvements Guide the development and implementation of employee education and communication regarding benefit offerings and changes Perform other duties as assigned Perform supervisory/managerial responsibilities o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct, and review performance appraisals o Develop, mentor and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/branch goals and objectives align with division/department strategy o Ensure efficiency of operations Qualifications Bachelor's Degree in Human Resources, or related field, or the equivalent combination of experience, education, and training Experience leading an employee recognition, events and experiences function to include design, administration, and communication of employee benefit plans, preferably for a large organization Advanced knowledge of recognition best practices Advanced experience in employer programs that support employee engagement, appreciation and connection Significant experience in budget forecasting and cost benefit analysis Significant experience in leading large projects/initiatives which have business risk and impact Ability to deal tactfully with all levels of the work force and management Advanced skill managing multiple priorities in a team environment to achieve goals Expert skill working with diverse internal and external contacts Expert skill building effective relationships through rapport, trust, diplomacy, and tact Expert skill to influence, negotiate and persuade others to reach agreeable exchange and positive outcomes Expert research, analytical, and problem-solving skills Expert ability to compile, organize and present information clearly and concisely Advanced verbal and written communication skills Desired Qualifications Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives Master's degree in Human Resources Management, or related field Extensive experience in leading a Human Resources operation supporting a large financial institution or corporation Hours: Monday - Friday, 8:00AM - 4:30PM Locations: 820 Follin Lane Vienna, Virginia 22180 | 5550 Heritage Oaks Dr. Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Best Companies for Latinos to Work for 2024 Computerworld Best Places to Work in IT Forbes 2024 America's Best Large Employers Forbes 2024 America's Best Employers for New Grads Forbes 2024 America's Best Employers for Tech Workers Fortune Best Workplaces for Millennials 2024 Fortune Best Workplaces for Women 2024 Fortune 100 Best Companies to Work For 2024 Military Times 2024 Best for Vets Employers Newsweek Most Loved Workplaces 2024 PEOPLE Companies That Care Ripplematch Recruiting Choice Award Yello and WayUp Top 100 Internship Programs From Fortune . 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.RequiredPreferredJob Industries Other

Litigation Support Services Manager for top tier global law firm **This position can be remote but candidates must live within commuting distance to Washington, DC office (or NY). This role is responsible for firm-wide coordination/management of litigation support analysts and team professionals. Responsibilities: Identifies/supports document review tools and services; along with litigation support technologies. Coordinates/supervises firm-wide staff. Maintains appropriate staffing levels, makes salary recommendations, hires, evaluates, and disciplines staff, and makes termination recommendations with other management. With the LSS Project Managers, assists in the planning, design, implementation and maintenance of in-house and hosted litigation databases, including preparation of estimates. Manages/coordinates the litigation support and eDiscovery service provider relationships. Works with Records and Facilities to ensure adequate physical space and other facilities are available for source code reviews and other case related projects. Monitors costs, productivity, quality and performance of internal support efforts and hosted projects. Maintains current knowledge of the capabilities and pricing of outside service providers for collection, processing, hosting, and production. Participates in the design and delivery of training regarding the use of litigation support technologies for all levels of LSS staff, lawyers and paralegals. Stays current on the rapidly changing technology developments in litigation support. Identifies common case requirements and coordinates the preparation of various standardized procedures, workflows and materials with attention to industry recommended practices. Assigns cases to LSS staff according to case needs and distributes workloads equitably. Builds teams to support large matters. Position Requirements: Bachelor's degree is required. Must have at least 5 years of experience in AMLAW 100 litigation support management, or with a litigation support services provider. A minimum of 2 years of supervisory experience in litigation support is required. Strong interpersonal and written communication skills with a strong service orientation is required. Experience in advising on and performing document inventory, deduplication, search, and culling techniques to reduce volume, identify potentially responsive or privileged documents, and reduce costs. Prior experience in case management with ability to navigate vendor relationships on an escalated level. Prior experience supporting multiple document review tools such as Nuix Discover, Concordance or Relativity, including document review workflow tools and technology assisted review. Experience supporting tools for case and transcript management such as CaseMap and Case Notebook or Opus2. Ability to work under pressure and to propose solutions. Prior trial experience ideal. Salary range is $170,000 - $249,000 depending on location and experience level. *The client is an equal opportunity employer and does not discriminate in any aspect of employment, including hiring, salary, promotion, discipline, termination, and benefits, on the basis of race, color, ethnicity, religion, national origin, gender, gender identity or expression, age, marital status, sexual orientation, family responsibility, disability (including physical handicap), or any other improper criterion.

Why you want to work here: Gain valuable experience within the nonprofit sector in a professional office environment. This is a great opportunity for a recent college graduate desiring to positively impact others. Serve as liaison for parents, provide exceptional customer service support in navigating fee assistance program policies and procedures. Update client information and data into automated database system. Coordinate and monitor resolution to concerns from parents regarding fee assistance program. Maintain respectful, professional working relationship with military families. Maintain high-ethical standards including maintaining strict confidentiality. Assist with special projects and other functions as needed to accomplish company objectives. Job Qualifications for Customer Service Case Manager: Completed Bachelor's degree or strong office and customer service experience Excellent customer service skills, prior office experience Good communication skills (oral, written, and listening). Conflict resolution skills. Arlington, VA Hybrid $20/hr

Primary Duties & Responsibilities Sales Operations Manages sales automation, tools and reporting programs. Maintains sales incentive compensation plans and information of sales activities that support sales performance metrics and sales process improvement. Sales Operations Optimization: Drive the strategic direction of all sales operations, optimizing processes, tools, and systems for enhanced global productivity and efficiency. Pricing Strategy: Develop and maintain competitive pricing strategies, ensuring alignment with market conditions and business objectives, while providing crucial commercial support for major deals. Data-Driven Insights: Leverage data analytics to provide insights and recommendations for improving sales performance. Track and analyze key sales metrics to identify trends and actions for growth. Change Management: Lead initiatives to continuously improve sales operations, ensuring collaboration across departments for effective adoption of new processes and tools. Drive sales skills and capability development through comprehensive training and support programs. Performance and Incentive: Implement monitoring systems to track and report sales performance, while managing incentive and compensation programs aligned with financial targets to motivate and optimize sales outcomes. Customer Service Build, lead, and manage the Coherent global customer service team. Analyze market trends, customer feedback, and competitive insights to identify opportunities for improvement. Should be very knowledgeable of sales and product opportunities and their impact within supply chain and operations. Define and align key performance indicators (KPIs) from customer scorecards to measure the effectiveness of customer experience initiatives and track progress over time. Identify pain points and areas of friction in the customer journey and collaborate with relevant teams to address them. Lead the development of customer journey maps to understand and optimize every touchpoint across the customer lifecycle. Ensure consistency and continuity in the customer experience within the area of responsibility. Foster a customer-centric culture by promoting customer empathy and understanding throughout the organization. Continuously iterate and improve upon customer experience initiatives. Collaborate with marketing, sales, product development, and regional customer support teams to ensure a seamless and cohesive customer experience. Champion the voice of the customer within the organization, advocating for changes and improvements that enhance customer satisfaction. Education & Experience Bachelor's degree in business administration, marketing, or a related field. Master's degree preferred. At least 7+ years B2B customer service and/or sales operations in a related field. Skills Ability to Travel 20% of time (if needed). Ability to excel in cross-organizational, cross cultural, global team environment. Ability to handle special assignments promptly and professionally. Set a high standard of ethics, professionalism, leadership, and competency. Experienced in SAP/Oracle, and Power BI or Tableau. Experience using MS Office Software (Word, PowerPoint, Excel, Outlook) Ability to make difficult decisions. Ability to think strategically and to lead. Accountable for developing and maintaining a good rapport with customers, subsidiaries, and distributors. Proven track record of effectively navigating and managing customer service and sales operations in a global capacity. Demonstrated ability to effectively lead and manage large teams in previous managerial or individual contributor roles, ensuring alignment with organizational objectives, optimizing productivity, and fostering a positive work culture. Understand effective matrix organizations. Leads from a position of influence versus authority. Experience working in a high-growth semiconductor company is preferred. Excellent communication and interpersonal skills Customer experience measurement tools and methodologies Familiarity with CRM systems, business analytics tools (Power BI, Tableau), and customer feedback platforms (Survey Monkey, Qualtrics). Coordinate and execute effectively the performance management process with each employee. Working Conditions Standard office setting Physical Requirements Ability to work at computer. Safety Requirements All employees are required to attend scheduled training, follow the site EHS procedures and Coherent Corporate EHS standards. This includes the use of proper protective equipment (PPE) as required by the job responsibilities. Managers will ensure that all safety and environmental procedures are followed consistently. They will ensure that risk assessments are performed, proper training, work instructions, required PPE is available, and will monitor compliance. Quality and Environmental Responsibilities Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.: Integrity - Create an Environment of Trust Collaboration - Innovate Through the Sharing of Ideas Accountability - Own the Process and the Outcome Respect - Recognize the Value in Everyone Enthusiasm - Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or an accommodation due to a disability, you may contact us at ****************************** .

Vercel's Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web. At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life. About the Role: Reporting to the Vice President of Customer Success, the Director of Customer Success Manager inherits an existing set of well documented processes, policies, and expectations, although there is considerable scope and expectation to re-evaluate these, and help take the CSM team to new heights by doing so. The objective of the CSM team is the retention of all Enterprise customers by ensuring they meet their success criteria and realise ever-growing value from the Vercel platform. As a manager of a CSM team, your role is to support and grow your team in making this a reality at all time, always finding ways to improve team efficiencies and scalability. Experience of using a CS CRM is beneficial and an understanding of SaaS Enterprise lifecycles essential, as is experience implementing well defined customer playbooks and activation strategies. The desire to deliver exceptional customer experiences at scale is what will motivate you and help you and your team achieve success through a variety of means that you will have direct influence over. What You Will Do: Managing a team of CSMs and helping them to deliver exceptional customer experiences. Setting, measuring, and analyzing metrics to clearly indicate what success looks like. Hiring and growing your CSM team to keep pace with customer demands. Using a CS CRM to scale the CSM function and engage the entire company in CSM activity. Identifying further data requirements for the CRM and working with CS Operations to enable. Evaluating existing processes and workflows, improving and adding wherever required. Coaching your CSM team through various methods to help them deliver a better service. Acting as an escalation point for any customers dissatisfied with the platform service. Working closely with the CSE managers to consistently improve customer issue resolution. Forecast key CSM metrics through a variety of data analysis tools, actioning where required. Reporting the above metrics to the CS leadership team on a weekly basis. About You: 5+ Experience working in Customer Success at a SaaS company. 5+ Experience devising and implementing SaaS customer activations strategies 5+ Experience setting and managing KPI's and growth plans for team members. Experience driving efficiencies and undergoing significant scaling. Experience specifying, staffing, and managing projects both internally and externally. Desire to work cross-functionally, engaging closely with Product and Engineering. Desire to mentor direct reports and help them succeed in their growth. Taking ownership of important decisions in the absence of leadership. Experience working in an asynchronous communication environment. Ability to calmly handle pressurized situations at all times. Technical knowledge within modern application development and deployment. Bonus If You: Are experienced in frontend development using React and Next.js. Have worked with a CDN on a regular basis. Understand well, and can communicate clearly about DNS. Have created a custom CI/CD pipeline or CLI tool. Have experience working with Enterprise applications at global scale. Enjoy improving hiring processes for all involved, especially candidates. Benefits: Great compensation package and stock options. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays. Remote Friendly - Work with teammates from different time zones across the globe. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $220,000.00 - $330,000.00 OTE. The salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description. #LI-NB1

We are seeking applicants with exceptional customer service skills, those with the eagerness to learn, and willingness to work as a team in order to better service the different Union members we work with. As a Benefits Administrator you will be in charge of making appointments and following up with the Union members who have requested information on the benefits provided to them. In the past year we have restructured the daily work day and now have the option to work in office or remotely. Requirements: Must have great attention to detail. Must be a team player. Previous customer service and sales experience is a plus. Must have strong communication skills. Must be personable and comfortable interacting with customers daily. Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Benefits: Health insurance reimbursement for all staff (upon qualification) Life insurance at no cost Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan) UNION BENEFITS - Our staff also belong to a union which includes benefits Free college classes for all members Student Debt Reduction Program Scholarship access for members and their children Union provides life insurance (in addition to our company) for all members Roadside assistance for all members Identity Theft Protection for all members

VIB is a leading marketing technology and demand generation partner for high-tech B2B companies like Google, Palo Alto, Rapid7 and Rubrik. Our team is incredibly passionate and dedicated, and we have an amazing culture with leadership committed to your personal and professional growth. We are seeking a highly motivated and skilled Sales Coordinator to join our dynamic team. About the Role As the Director of Services and Customer Success, you will lead the strategy, execution, and delivery of customer experiences and program outcomes. You will play a pivotal role in fostering a data-driven culture, collaborating with cross-functional teams, and driving operational excellence to ensure customer and program success. This is a unique opportunity to shape our servicing strategy and build a high-performing, empowered team that thrives on innovation and collaboration. What You'll Do Leadership & Strategy: Drive customer satisfaction and program delivery strategy across the team. Manage program prioritization and execution Partner with Product, Engineering, Analytics, and broader business teams to define and execute a seamless servicing strategy that drives high customer satisfaction and retention. Data-Driven Culture: Establish and reinforce a culture that leverages analytics to drive decisions and outcomes to improve speed of delivery and improve conversions. Collaborate with stakeholders to align on insights and identify opportunities for improvement. Business Growth: Help create proper team structure and execution practices that takes us from a fulfillment focus to a customer success structure Identify and implement strategic initiatives to enhance customer experiences and operational efficiency. Cross-Functional Collaboration: Work closely with leaders across the organization to align servicing strategies with user and business needs. Communicate findings and recommendations to Leadership and business teams using strong presentation and storytelling skills. Team Development: Build a high-performing team by identifying talent needs, recruiting diverse talent, and fostering a collaborative, innovative, and supportive culture. Create an environment to empower the team to make decisions, experiment with new approaches, and collaborate on solving complex problems. Qualifications Proven experience in service delivery, customer success, or operations leadership roles, with a track record of driving business growth and customer satisfaction. Strong analytical mindset with the ability to leverage data for decision-making and strategy formulation. Demonstrated success in cross-functional collaboration with Product, Engineering, and Analytics teams. Excellent communication and presentation skills, with the ability to influence senior leadership and stakeholders. Experience building and leading high-performing, diverse teams.

**Important Information** Experience: 5+ years Job Mode: Full-time Work Mode: Work from home Encora Customer Success Directors are experienced technology leaders who help Encora's customers accelerate their engineering by building and managing global engineering teams, leveraging Encora's broad organization structures (Practices, Partnerships, Innovation Leaders, and Centers of Excellence), and by sharing and advocating software engineering best practices with Encora's customers and Encora teams. **Responsibilities and Duties** * Present Encora's offering of products and services to potential stakeholders within assigned client accounts. * Understand the client's business, strategic priorities, and roadmap to identify new opportunities for Encora's products and services. * Participate in the pre-sales process, ensuring proposals meet all requirements requested by customers * Ensure client satisfaction by meeting on a regular basis with key clients' stakeholders * Define technical guidelines and best practices for the execution of the projects within assigned accounts. * Responsible for the performance of the teams and the definition of metrics and targets. **Qualifications and Skills** * Strong communication and collaboration skills. This position works directly with Engineers and with Business Executives, and this person needs to be able to communicate effectively across domains. * Proven background/experience in Software Development (not project management). * 10+ years of experience at a management level, delivering major work streams / client projects. * Experience in leading full stack teams that are delivering cloud-based applications (backend, frontend, and IaaC). * Proven experience on the estimation of team sizes and duration for upcoming projects. **About Encora** Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering. **At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.** * Required field If you decide that you wish to apply for a job with us, you may submit your contact information and your resume through Encora Sites. We will collect the information you choose to provide on your resume, such as your education and employment experience. We may use information provided by you in connection with your application for employment to assess your qualifications and we may share this information with clients and affiliates of Encora solely in connection with our efforts to evaluate you for a position at Encora or for assignment to one or more Encora Clients. Encora has my consent to collect, store, and process my data for the purpose of considering me for employment, and for up to 5 years thereafter.

American farmers have made tremendous technology advancements through hardware improvements and investments in precision agriculture. However, when it comes to the back-office, most farms are decades behind, relying on spreadsheets, filing cabinets, and decades-old on-prem software to recruit, manage, and pay their workforce. Seso is addressing this problem by modernizing the back-office for the farm. Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We are addressing American farmers' biggest pain point - access to qualified labor - through a software-enabled labor solution that automates the H-2A visa. Our comprehensive HR platform streamlines and automates the hiring process for farms and seamlessly integrates their efforts across recruitment, onboarding, payroll, and insurance while providing workers access to financial services for the first time. Seso has raised over $60M from Tier I investors including Index, Founders Fund, and Mary Meeker at Bond, and has been recognized with awards including Forbes Rising Stars and Andreessen Horowitz's American Dynamism 50. About the Role We're looking for a Director of Customer Success to manage a growing team of CSMs and help define what customer success means at Seso. This is a great role for a hands-on leader who enjoys spending time with customers, developing talent, and defining process. You'll work closely with sales to make a smooth handoff, with product to drive customer value and efficiency, and with operational teams to ensure that every part of the customer journey is working together. Responsibilities Drive Customer Success Outcomes: Maintain high renewal rates and increase opportunities for expansion Ensure that customers understand the value that they're getting from Seso's software and services. Enhance future lifetime value via increased product adoption, customer satisfaction, and improved health scores. Drive new business growth through advocacy and reference-ability. Enhance Effectiveness and Efficiency: Help hone the customer experience by continuing to define processes and identify opportunities for improvement. Identify the highest value activities and ensure that process exists around them. Utilize and optimize Customer Success Management tools including Salesforce.com Measure Effectiveness of Customer Success: Define operational metrics, establish a tracking system, and review cadence within the team. Share metrics with the executive team, cross-functional peers, and the company. Lead a World-Class Customer Success Team: Foster collaboration within the team and across the customer lifecycle. Encourage continuous learning. Embody a culture of service excellence, leading by example and instilling accountability by setting clear expectations and measuring results Inspire Customer Success Across the Company: Foster a company-wide culture of Customer Success. Align with Marketing on client engagement strategies. Collaborate with Product on driving the product roadmap. Coordinate with Sales on cross-selling and upselling, emphasizing retention. Work with Finance on measurement and forecasting. Collaborate with the Executive Team on key metrics and objectives. Enhance the company-wide customer feedback loop. About You: 3+ years of Progressive Customer Success Leadership experience in a fast-paced environment; experience in SaaS and/or a start-up environment strongly preferred Superior operational and project management skills. You're not afraid of building, launching, and iterating on the right processes. Ability to work with a non-technical group of customers who are interested in using software to improve their own operations Experience working across multiple customer segments from SMB to Mid-Market to Enterprise Ability to navigate complex and emotional situations in a professional manner A proven track record of success in process management and a displayed technical aptitude Excellent organizational skills and ability to prioritize, delegate, multi-task and execute Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations Ability to travel up to 25% Experience in HR-tech a plus Bi-lingual (English and Spanish) a plus Benefits Talented and fun teammates who don't take themselves too seriously Competitive Salary and meaningful equity Excellent medical and dental insurance plans Flexible work schedule and unlimited vacation Budget and support for personal development Last week of the year off for company wide winter break Company sponsored team events Compensation: up to $200,000 annually including bonus We carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job related skills and experience for accuracy. These considerations can cause your compensation to vary and will also be dependent on your location. Diversity is more than a commitment at Seso, it is the foundation of what we do. We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers. We believe in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin and all the other fascinating characteristics that make us all feel welcome.

Are you ready to develop the future of retail? As the world's leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable-and in doing so, enable more positive commerce. VusionGroup is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team-agile thinkers, tech makers, and change agents-we can build the largest retail IoT platform in the world. Job Description We build. We create impact. The role: As Director, Customer Success and Operational Excellence, you will play a pivotal role in engaging with our customers to ensure their success and satisfaction, while driving operational excellence in service delivery throughout the post-sale journey You will oversee the entire customer journey to ensure successful implementation of our solutions in retail environments, this includes project rollout, Customer success, Store operations, and after-sales support. By implementing strategic initiatives, you will drive revenue growth while ensuring our customers' success and satisfaction. You will make a positive impact by being responsible for: Leading a team dedicated to driving revenue growth, enhancing customer satisfaction, and ensuring the successful implementation and support of our company products and services. Customer success strategy : Developing and implementing a strategic roadmap in alignment with overall company goals. Customer journey: Overseeing the entire customer journey, from initial project rollout to post-sales support. Customer Experience Optimization: Defining and optimizing customer experience through roles and responsibilities identification, process improvements, and reporting enhancements. Professional services Design and Implementation : Develop customizable solutions and tiered service packages. Ensure offerings are tailored to meet customer needs. Operational Excellence : Ensuring seamless and high-quality implementation of our solution in retail stores. Implementing and monitoring quality control processes. Strategic Account Management: Devising and executing strategic account plans for key clients, aligning with their long-term objectives and promoting widespread product adoption throughout their organizations. Upselling and Expansion : Boosting revenue growth by identifying upselling or cross-selling opportunities within existing client accounts. KPI Development : Developing key KPIs and reporting to effectively measure customer experience and deliver insights for continuous improvement. Qualifications Qualifications we're looking for. Experience: Minimum of 8-10 years of experience in operational excellence, professional services, customer success, or a related field, with at least 5 years in a leadership role. Store/Retail/logistics industry experience is a strong asset. Knowledge in the SaaS industry/ IoT Proven track record of engaging with customers and driving delivery excellence in a fast-paced, dynamic environment. Demonstrated success in achieving customer outcomes and driving revenue growth. In-depth go-to-market knowledge and a track record of implementing and measuring operational metrics. Skills: Exceptional empathy for customers, coupled with a deep understanding of value drivers in recurring revenue business models. Strong leadership skills with a high impact, including setting a clear vision and strategy, motivating and coaching teams, and driving urgency and tangible results. Critical Thinking: Apply critical thinking skills to evaluate information and draw logical conclusions. Abilities: Extremely data-driven; ability to understand data sets and leverage this data to drive customer outcomes and adoption. Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner. Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment. We innovate. We help communities thrive. VusionGroup has an international presence in 19 countries. In joining us, you'll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers. The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce-together. We feel supported. You will too. VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including: Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust. Health & Wellness: Healthcare benefits starting day one, plus retirement savings plans. Financial future: While retirement savings plans vary by country, we help you plan for your future. Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care. Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year. Time off to volunteer and give back to your community. Career Growth: E-learning opportunities and workshops, and global mobility potential Commute benefits: up to $100/month per employee for commuting expenses. Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart. Additional Information

**1. Twentyeight Health** Twentyeight Health () is a mission-driven women's health platform that provides telemedicine, medication delivery and care coordination in Spanish and English. Our vision is to address health equity by providing high quality, convenient and affordable women's health services designed to be inclusive of underserved communities. Today, we are active in 43 states, and have exciting growth plans. We are rapidly expanding our offerings, and we are backed by some of the best healthcare & consumer investors pioneering digital health including Third Prime, Town Hall Ventures, SteelSky Ventures, RH Capital, Seae Ventures and GingerBread Capital, and more. You'll be joining a dynamic, supportive and mission-driven environment. We are a team of doctors, public health experts, designers, engineers and builders across the US committed to changing the face of healthcare, particularly for underserved communities. At Twentyeight Health, we value a diverse workplace and strongly encourage women, BIPOC, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We are committed to fostering a culture of mutual respect, diversity and inclusion for our employees and customers alike and we can't wait for you to be a part of it. **2. Role** We are looking for an experienced senior level operator to join our Customer Experience and Operations team who is excited about our mission and eager to deliver impact while joining a dynamic team. In this role, you will support the Head of Customer Experience to achieve the departmental KPIs and work cross functionally to ensure customers find value in the services provided and continue to use them. The ideal candidate has a proven track record of managing operations within a healthcare setting (telemedicine preferred). You will be responsible for improving our customer experience, systems and processes to support the business as it scales. **3. Manager** You will report directly to the Head of Customer Experience & Operations**, Marta Paterno**, who has been with Twentyeight Health since 2019 as it's employee #1. **4. Responsibilities** * Oversee Customer Experience & Operations department while Head of Customer Experience & Operations is on parental leave in Q1/Q2 2025 * Own Customer Experience & Operations department KPIs across customer experience and retention for direct to consumer and enterprise pathways * Project manage and own customer experience and retention project plans to meet monthly departmental goals * Manage Sr. Manager of Customer Experience & Partnerships, Retention Manager and Quality Manager * Define, track and meet customer engagement and retention goals and use analytical skills to continuously propose solutions to improve * Work cross functionally with tech, marketing, biz dev and special projects to enable scalable solutions * Lead by example, fostering a customer and mission-centric, culture while implementing best practices to deliver outstanding customer experience and operations strategies as we scale **5. Requirements** We are looking for exceptional candidates who have: * Bachelor's degree in healthcare administration, business management, or a related field preferred * Proven track-record in customer experience and operations for healthcare specifically in a e-commerce and/or telemedicine setting * Experience working in high growth companies or start-ups * 8-10 years experience in operations function within healthcare industry * Strong experience working cross functionally with operations, marketing and tech teams to drive effective strategies to improve customer retention * Strong analytical skills to leverage quantitative insights and drive continual improvement **6. Attributes we look for** * Track record of consistently delivering excellent results in a fast-paced environment * You can operate independently and have enough experience to set and prioritize your own task load to achieve department level goals * You anticipate potential challenges and get ahead of them, assessing risk to understand when and how issues should be escalated to gain quick resolution * Resourceful, hard working, and eager to roll your sleeves up to execute every detail * Excellent multi-tasking and time-management skills, with the ability to prioritize tasks * Effective written and verbal communication who can inspire trust and confidence * Embrace learning and feedback * Passion for our mission to advance health equity and supporting women **7. Our cultural values** * Our mission is our north star, providing high quality healthcare to underserved women * We treat people with care, including team members, our users, clinician partners, and pharmacy partners * We hold ourselves to high standards * We create an environment where people can show up as their authentic and best selves * We have a growth mindset fueled by curiosity, openness to feedback, and focus on constant improvement **8. Compensation & Benefits** * Base compensation between $120-150k * Attractive stock options and bonus package * Medical, dental, and vision insurance * Paid 12-week parental leave * Fertility & family-forming financial assistance * PTO that increases with tenure * Access to 401k * Additional work-from-home support & perks **9. How to apply** Please complete the application form and upload your resume . Thank you for your interest and we look forward to reviewing your application!

at OfferFit LATAM (Remote) OfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. replaces A/B testing with AI testing, powered by reinforcement learning AI. This allows lifecycle marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others. **Note for Applicants:** . We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don't check all the boxes! Applying gives you the opportunity to be considered and we look forward to reviewing your application! **Position Overview:** The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You'll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit's product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit's value proposition. **In particular, you will:** * Quarterback OfferFit teams to ensure customers' continued success with deployments and implementations * Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit * Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit's business impact, use case insights, and guide customers through troubleshooting * Synthesize and communicate stories based on customer insights * Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition * Work closely with the OfferFit sales team to drive renewals & upsell opportunities * Communicate customer needs to OfferFit's product & marketing teams to ensure a customer-centric product roadmap **Why is it great:** - Be the face of the company, working alongside our customers to help them succeed. - Lead the AI transformation happening in marketing technology today - OfferFit is at the forefront, so you'll be in the middle of the action. - Join OfferFit's fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching. - Our customers really love working with us! Check out what they have to say about OfferFit . **Who's a fit:** * Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level * People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations * Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers * Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual * Structured and organized: you can structure a plan, align stakeholders, and see it through to execution * Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech * Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus. **Additional Requirements:** * 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events * Candidates must be located in a major airport hub in LATAM (e.g., Mexico City or Panama City), and can travel easily to major cities in North, Central & South America. Please note that we adjust compensation for non-US countries using a relative cost of labor adjustment between the US and your country of residence. Applicants should apply via OfferFit's internal or external careers site. **OfferFit Benefits and Perks:** * Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid) * 100% remote work environment with flexible hours * Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress * Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings) * Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team * Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.) OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If your answer was "comparable experience" to the question above, please explain below: ****Voluntary Self-Identification**** For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in OfferFit's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. ****Voluntary Self-Identification of Disability**** Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 We are a federal contractor or subcontractor. The law requ

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming. Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Type 20-25 words per minute accurately Strong phone and verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound calls in a timely manner Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and/or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when they arise Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Pay & Benefits Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds) Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri and rotating weekends Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST) Status - Part Time or Full Time/Temporary; 20-40 hours per week Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Hardware/Software Requirements: Processor: Intel Core™ i5 5200 Series or greater Memory: 8GB on Windows 8.1 / 10 64 bits Screen Resolution: 1280x768 or higher, dual monitors required USB headset Click here for an example No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Firewall must be enabled (Will be checked prior to allowing login to system) Click her for the BYOD policy for full detailed list of requirements The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job. Click here to read the full description. NOT YOUR ORDINARY CALL CENTERᵀᴹ