Customer service director work from home jobs - 400 jobs

A leading technology company seeks a Senior Managing SAP Consultant to lead client-facing projects in the US. The ideal candidate will possess strong expertise in SAP S/4HANA and project management skills, helping clients integrate strategy and technology to improve profitability. The role involves delivering innovative solutions and managing high-performing teams. Candidates should have a minimum of 5 end-to-end SAP implementations, particularly in the Energy and Utilities sector, along with familiarity with AI and cybersecurity principles, ensuring impactful outcomes for clients. #J-18808-Ljbffr

Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence. What You'll Be Doing: Lead and manage the Guest Services team, ensuring smooth daily operations. Drive a perfectionist, guest-first approach across all service functions. Analyse service trends and introduce strategies to enhance the guest experience. Oversee guest escalations from start to resolution with a proactive approach. Compile and deliver monthly guest services reports to management. Lead process improvement initiatives and foster team buy-in for new ideas. Monitor and update the portal with guest-reported issues. Ensure the internal portal accurately reflects all reservation details. Provide emergency support via the out-of-hours telephone line as required. Collaborate cross-functionally to ensure consistent service quality. Train and mentor team members to uphold service excellence standards. Maintain detailed records and documentation to support guest relations. What We're Looking For: Experience in guest services within the relocation or moving industry is essential. Proven leadership skills with a professional, solution-oriented mindset. Strong written and spoken English communication skills. Proficiency in MS Word, Excel, and service management systems. Ability to remain calm under pressure and effectively manage multiple priorities. Organised, detail-focused, and driven by a passion for guest satisfaction.

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

WHO WE ARE: Splice is a creative platform for people who make music. Serious producers choose Splice Sounds to bring their ideas to life. A subscription to Splice inspires and accelerates creative success for digital music creators with an industry-leading catalog of sounds and samples and an expanding AI stack. With a rent-to-own marketplace of DAWs and plugins, the Splice experience seamlessly integrates into any music production workflow, regardless of DAW (Digital Audio Workstation). Via Splice, an unparalleled team of sound designers and sample creators are fueling the success of a growing global community of chart-topping producers, students, and DIY creators. HOW WE WORK: At Splice, DISCO is a rallying cry for collaboration, accountability, and unity within our organization; Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. Our shared success depends on our ability to support one another, work well together, and communicate directly. By embracing flexibility and a unified approach, we can navigate anything that's thrown at us. Splice embraces a culture of remote work. You'll see your colleagues showing up from across the US and the UK. In order to keep us working well as a team, we have regular communication, including Town Halls, departmental all-hands and get-togethers. When you join Splice, you join a network of colleagues, peers, and collaborators. Are you ready? JOB TITLE: Director, Customer Experience LOCATION: REMOTE THE ROLE: The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Reporting directly to the SVP of Product, this leader will define and drive our CX vision, ensuring every support interaction, customer journey, and service touchpoint reflects our commitment to creators. You will oversee customer support strategy, CX operations, and insights programs, building scalable systems and best-in-class experiences for our global user base. With a blend of strategic thinking, operational rigor, and deep empathy for creators, you will champion the customer voice, influence product decisions, and ensure that users feel understood, supported, and successful at every step. The ideal candidate has a proven record of designing high-performing support organizations, implementing voice-of-customer frameworks, and driving measurable improvements in customer satisfaction, retention, and loyalty. They bring strong analytical capabilities, a proactive mindset, and a passion for delivering exceptional experiences. WHAT YOU'LL DO: Define and lead Splice's end-to-end customer experience strategy, ensuring alignment with company goals and creator needs. Own the CX and Support roadmap, driving initiatives that strengthen customer satisfaction, retention, and loyalty. Build, mentor, and scale a high-performing customer experience organization, setting standards for excellence across channels. Lead new and strategic CX initiatives that drive revenue and long-term growth, including sales and cancellation support, AI-powered experience enhancements, and innovative loyalty programs to increase retention and engagement. Partner closely with Product, Engineering, Marketing, and Analytics teams to surface insights, influence roadmaps, and improve the customer journey. Develop and optimize processes, tools, and service workflows to deliver efficient, high-quality support at scale. Lead Voice of Customer programs, synthesizing qualitative and quantitative insights to identify trends, gaps, and opportunities. Use data-driven analysis to inform improvements to support operations, help center content, and self-service experiences. Communicate findings, recommendations, and priorities to stakeholders at all levels, driving alignment and action across the organization. JOB REQUIREMENTS: Bachelor's degree in a relevant field; advanced degree preferred. 7+ years of progressive experience in customer experience, customer support, or service operations leadership. Proven success building and managing customer-facing teams within fast-paced, high-growth environments. Strong operational and technical proficiency, with expertise in CX systems, support platforms, CRMs, and workflow optimization tools. Demonstrated ability to use data and analytics to drive decisions, improve processes, and measure customer sentiment. Exceptional communication and stakeholder management skills, with the ability to influence cross-functional partners and senior leadership. Experience designing scalable support strategies, self-service systems, and customer journey frameworks. Highly organized, autonomous, and comfortable leading initiatives with significant visibility and impact. Experience as a music creator, preferably as a producer or composer. NICE TO HAVES: Experience with Intercom is a plus. Experience working in high-growth tech or SaaS organizations. A collaborative mindset with a strong sense of ownership and a bias toward action. Self-motivated and energized by fast-paced, remote-first environments. The national pay range for this role is $144,000 - $180,000. Individual compensation will be commensurate with the candidate's experience. Splice is an Equal Opportunity Employer Splice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You'll Do: Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan's support into an award-winning, best-in-class organization What We're Looking For: 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets Extensive domestic and international travel required Preferred Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$255,000-$400,000 USD

A Customer Service Representative (CSR) serves as the first point of contact between a company and its customers. Their responsibilities often include: Responding to customer inquiries (via phone, email, chat,) Solving problems or complaints (product issues, billing, shipping delays, etc.) Providing information about products, services, policies, or procedures Processing orders, returns, or refunds Recording and updating customer accounts Escalating complex issues to supervisors or specialist teams Key Skills Needed Communication Skills Clear speaking and writing Active listening Ability to explain things simply Patience and Empathy Stay calm with upset or confused customers Show understanding and care Problem-Solving Identify issues quickly Offer appropriate solutions Computer Literacy Familiarity with CRMs (Customer Relationship Management software) Typing and data entry Time Management Handle multiple customer interactions efficiently Where Do CSRs Work? Retail companies Banks and financial institutions Healthcare providers Call centers Technology companies E-commerce businesses Hospitality and travel industry Remote (work-from-home setups) Shifts may include evenings, weekends, or holidays, especially in 24/7 service industries. Qualifications Most positions require: A high school diploma (minimum) Good English or relevant language skills Previous customer service experience is often preferred, but many entry-level jobs provide training Career Growth Customer service can be a stepping stone to roles like: Team Lead / Supervisor Customer Service Manager Sales Representative Account Manager Operations Coordinator Training Specialist Average Pay (U.S. Estimates) Entry-level CSR: $25$30/hours Experienced CSR or specialized roles: $25$30/hours Remote positions may vary depending on location Preferred qualifications: Legally authorized to work in the United States 18 years or older

Revenue.io is the Salesforce-native Revenue Orchestration Platform that helps high-performing sales teams win from first call to closed-won. We are the only sales platform that guides reps before, during, and after every interaction, accelerating pipeline, improving forecast accuracy, and driving repeatable growth. Companies like Square, United Rentals, HPE, and Nutanix rely on Revenue.io to unify sales execution across every touchpoint. We are the only company recognized in both the Forrester Waves for Conversation Intelligence and Sales Engagement. Revenue.io is also a Gartner Cool Vendor and has been named one of the Best Places to Work by BuiltinLA and Comparably. Revenue.io is backed by Goldman Sachs, Bryant Stibel, and Palisades Growth Capital. You will join a high-growth team and work with experienced mentors to scale the core platform behind our AI-driven products. This is a chance to build industry-defining technology in a collaborative, mission-driven environment. Our Core Values We Learn Continuously: We treat every call, commit, and customer moment as a feedback loop. Curiosity is our unfair advantage. We are Human-Centered: AI serves people. We design for trust, clarity, and momentum in real conversations. We Look in the Mirror: When something breaks, we fix it at the root and share what we learned. Accountability travels faster than blame. We Dream Big: We set goals that feel a little uncomfortable and then make them practical. Ambition plus discipline wins. We Champion Every Voice: The best insight can come from the quietest person in the room. Inclusion is how we find it. We're looking for people who want to shape the future of human potential with AI. Who We're Looking For Revenue.io is seeking a Director of Customer Success to lead and scale a global team of passionate CSMs while directly managing a portfolio of strategic enterprise customers. You'll report to the COO and play a critical role in shaping the strategy, structure, and operational excellence of our CS organization. This hybrid role blends hands-on customer engagement with visionary team leadership. You'll be responsible for driving adoption, growth, and retention across our customer base-using AI-powered insights, scalable programs, and deep executive partnerships to deliver measurable business impact. If you're equally energized by building high-performing teams, developing scalable playbooks, and working directly with customers to ensure they realize the full value of Revenue.io, this is the role for you. What you will be doing: Lead and Inspire a Global Team Build, mentor, and scale a world-class team of Customer Success Managers, empowering them to deliver exceptional experiences and drive measurable customer outcomes. Lead highly effective weekly team meetings, deal reviews, and performance sessions to align priorities, share insights, and strengthen execution. Oversee headcount management, book balancing, and capacity planning to ensure equitable distribution of accounts and sustainable workload. Develop and execute hiring and onboarding plans that accelerate new hire readiness and reinforce a culture of excellence and accountability. Own a Strategic Book of Business Personally manage and grow key enterprise accounts-ensuring adoption, expansion, and executive alignment while modeling world-class CSM engagement. Develop Scalable Customer Success Programs Partner with RevOps, Product, and Marketing to design and deliver digital programs, automation, and playbooks that drive consistent value across all segments. Leverage AI and Data for Proactive Success Use Revenue.io's own AI platform and Salesforce workflows to identify risks, predict churn, surface expansion opportunities, and trigger the right interventions at scale. Shape the Global CS Strategy Partner cross-functionally with Sales, Product, Support, Implementation, and Marketing leadership to align goals, define success metrics, and evolve the customer journey for long-term growth. Drive Operational Excellence Establish repeatable processes, implement KPIs, and continuously refine systems to improve visibility, scalability, and efficiency across the organization. Manage the operational rhythm of the CS team-tracking performance, forecasting capacity, and ensuring alignment between strategic objectives and day-to-day execution. Champion the Voice of the Customer Serve as the executive advocate for customer needs-bringing insights to influence product roadmap, go-to-market strategies, and company-wide customer obsession. Deliver on key performance targets by driving operational excellence, accountability, and data-driven execution across the Customer Success organization. Lead global transformation initiatives that marshal cross-functional resources to implement scalable, high-impact solutions that elevate customer outcomes. Collaborate with your team to showcase customer success stories-building case studies, model customers, and reference programs that demonstrate measurable ROI. Build and maintain trusted, executive-level relationships with customer leaders to ensure alignment, value realization, and long-term partnership success. Strategically prioritize investment of time and resources across accounts to maximize customer impact, retention, and expansion potential. What you should have: 10+ years of experience in Customer Success or Account Management within SaaS, including 5+ years leading and developing CSM teams. Proven success driving retention, expansion, and customer health in complex, enterprise-level accounts. Strong experience with Salesforce, CS automation tools, and AI-driven workflows to scale engagement and insights. Strategic and analytical mindset-able to balance data-driven decision-making with human-centered leadership. Excellent communication and executive-level presence with the ability to influence at all levels, both internally and externally. Deep understanding of the art and science of relationship management, value realization, and business impact storytelling. A passion for innovation, adaptability, and continuous learning in a fast-moving environment. Experience partnering cross-functionally with Sales, Support, Implementation, Marketing, Product, and Operations to deliver cohesive customer outcomes. Builder mentality-comfortable with ambiguity, process creation, and scaling programs from the ground up. OTE Range $200,000-$220,000 USD Company Benefits Include Paid parental leave (after 1 year of service) Flexible time off (US only) Competitive salary and stock options Multiple medical plans to choose from including HSA and FSA Work from home flexibility Anti-Discrimination We consider applicants without regards to race, color, national origin, sex, age, religion, sexual orientation, gender identity, veteran status, marital status, physical or mental disability, or other protected classes under all local, state, and federal laws and ordinances (AA/EOE/W/M/Vet/Disabled). What Personal Information We Collect Professional, employment-related, or schooling information. Current or past job history, performance evaluations, and educational background, including grades and transcripts. How We Use Your Information For professional, internal analysis, or employment-related purposes, including job applications. all applicants are subject to our Employment Privacy Notice and Global privacy policy. Global Data Privacy Notice for Job Candidates Please follow this link to access the document that provides transparency around the way in which Revenue.io handles personal data of employees and job applicants: ************************************************

About the role: As Director, Customer Lifecycle Marketing, you will define and lead Samsara's global strategy for engaging and growing customers across every stage of their journey - from onboarding to advocacy. You'll guide a team of lifecycle marketers under a unified vision that deepens customer value, strengthens loyalty, and accelerates growth. You'll build the long-term roadmap for Samsara's customer lifecycle - establishing scalable programs, data-driven frameworks, and global best practices that deliver exceptional customer experiences and measurable business impact. Partnering closely with senior leaders across Marketing, Customer Outcomes, Product, and Sales, you'll ensure lifecycle initiatives are tightly aligned to business priorities and customer success outcomes. As a functional and thought leader, you'll shape how Samsara builds enduring customer relationships, develop a high-performing team, and lay the foundation for continued global scale. This is a remote position open to candidates residing in the US. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact, helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Translate strategy into executional excellence: Turn Samsara's lifecycle vision into coordinated, measurable programs that deliver customer and business impact across key stages of the journey. Elevate customer marketing maturity: Introduce new frameworks, tools, and workflows that enable the team to deliver personalized, insight-driven engagement at scale. Drive alignment and collaboration: Partner closely with leaders across Marketing, Product, Customer Outcomes, and Sales to embed lifecycle thinking into broader go-to-market initiatives and shared growth objectives. Empower and develop your team: Build a culture of accountability, innovation, and continuous improvement across your team of lifecycle marketers. Coach them to operate strategically, experiment confidently, and deliver with excellence. Strengthen data-driven decision making: Partner with Marketing Operations and Analytics to translate engagement and retention data into actionable insights that guide prioritization and continuous program improvement. Advocate for the customer voice: Leverage insights from data, feedback, and experience to shape strategies, ensuring Samsara's marketing efforts continuously reinforce value realization and long-term loyalty. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 10+ years of experience in lifecycle, retention, or growth marketing at high-growth, fast-paced global tech companies. 4+ years of people leadership experience managing multi-disciplinary teams or multiple workstreams. Proven success defining and executing global lifecycle strategies that drive measurable impact on customer retention and expansion. Strong analytical acumen and comfort with lifecycle analytics tools (Iterable, Gainsight, Salesforce, Tableau, Databricks, or similar). Executive communication skills - able to influence cross-functional stakeholders and synthesize insights into clear strategic recommendations. Experience balancing strategic vision with operational execution in complex, fast-paced organizations. Bachelor's degree required; advanced degree or equivalent experience preferred. An ideal candidate also has: A growth mindset grounded in experimentation, with a track record of moving fast, testing boldly, and scaling what works. Proven success driving measurable business impact through lifecycle programs tied to revenue metrics such as NRR, CLTV, and expansion. Deep fluency in customer data and behavioral insights, with the ability to translate analytics into cohesive, cross-channel engagement strategies. A passion for building systems, teams, and cultures that balance analytical rigor with creativity, thriving in ambiguity while driving clarity and structure. Comfort operating in ambiguity - prioritizing ruthlessly, balancing creativity with precision, and bringing structure to complex challenges.

As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise - including a significant focus on our Financial Services business, one of Seismic's largest and most strategically important verticals. You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers - particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets - realize the full benefits of Seismic's platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company. Who you are: 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale. Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred. 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions. Demonstrated ability to design, build, and scale CS organizations and processes. Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. Proven leadership and decision‑making capabilities with strong operational rigor. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. Strong technical and product acumen, with the ability to translate customer needs - including FS‑specific regulatory and workflow requirements - into product strategy. Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. Proven track record of defining and optimizing customer success processes to drive scale and impact. What you'll be doing: Drive Customer Value & Growth Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers. Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment. Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions. Cultivate Deep Product Expertise Develop and maintain deep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services. Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals. Champion both product and industry expertise as differentiators for our team, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment. Set and uphold high performance and engagement standards, balancing accountability with empathy. Cultivate a culture that embodies our mission, vision, and values. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights - especially those tied to FS regulatory, compliance, and workflow needs - into product strategy and innovation. Work with Marketing and Sales to align customer advocacy, reference‑ability, and expansion opportunities within the FS vertical. Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators. Lead & Scale the Organization Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers. Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan. #LI-SM1

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Cint is a global software leader in technology-enabled insights. The Cint platform automates the insights gathering process so that companies can gain access to insights faster with unparalleled scale. Cint has one of the world's largest consumer networks for digital survey-based research, made up of over 160 million engaged respondents across more than 130 countries. Over 3,200 insights-driven companies use Cint to accelerate how they gather consumer insights and supercharge business growth. Job Description The Director of Customer Success, Americas manages and mentors a team of CSMs, focusing on client retention, satisfaction, and revenue growth within Cint's market research platforms. The Director drives strategy, analyzes data, resolves escalations, and collaborates cross-functionally to ensure clients achieve goals, leverages data to improve processes and fosters strong advisor relationships for renewals and upsells in a tech-focused, consultative environment. Key Responsibilities: Team Leadership: Lead, coach, and develop Customer Success Managers (CSMs), setting performance goals and ensuring team effectiveness. Customer Strategy: Develop and implement strategies to maximize client adoption, satisfaction, and retention using Cint's ResTech platforms. Relationship Management: Build strategic, trusted-advisor relationships with key accounts, acting as an escalation point for complex issues. Data & Reporting: Analyze customer usage, performance metrics, and trends to provide insights, generate reports, and inform strategy. Internal Collaboration: Work with Sales, Product, and Support teams to advocate for customer needs and drive product improvements. Growth & Upsell: Identify opportunities for account growth, renewals, and upsells by understanding client business needs. Process Improvement: Standardize and scale best practices for team operations and client onboarding. Qualifications Key Qualifications & Skills: Proven experience in Customer Success, Account Management, or related client-facing roles (often 5+ years). Demonstrated experience in a supervisory or director capacity (often 2+ years). Strong understanding of SaaS, software, API integrations, and data analysis. Excellent communication, presentation, and relationship-building skills. Proficiency with CRM software (like Salesforce) and data visualization tools (like PowerBI). Strategic thinking, problem-solving, and a data-driven mindset. Familiarity with the market research industry is a plus Additional Information The anticipated annualised pay range for this role is $118,400 to $148,000 with annual on target annual variable commission of $23,640 - $29,600. In addition, this position is also eligible for the following benefits: Medical, Dental, and Vision insurance options to suit you and your family's needs 401K with company matching PTO, unlimited sick days Remote Work Paid maternity and paternity leave #LI-Remote #LI-VT1 Our Values Collaboration is our superpower We uncover rich perspectives across the world Success happens together We deliver across borders. Innovation is in our blood We're pioneers in our industry Our curiosity is insatiable We bring the best ideas to life. We do what we say We're accountable for our work and actions Excellence comes as standard We're open, honest and kind, always. We are caring We learn from each other's experiences Stop and listen; every opinion matters We embrace diversity, equity and inclusion. More About Cint We're proud to be recognised in Newsweek's 2025 Global Top 100 Most Loved Workplaces , reflecting our commitment to a culture of trust, respect, and employee growth. In June 2021, Cint acquired Berlin-based GapFish - the world's largest ISO certified online panel community in the DACH region - and in January 2022, completed the acquisition of US-based Lucid - a programmatic research technology platform that provides access to first-party survey data in over 110 countries. Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (************* Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAs the Director of Customer Success Operations at Attentive, you will lead and optimize the rhythm around revenue and retention performance for our Customer Success team. This role reports to the VP of Revenue Operations, partnering closely with CS Leadership. You will own the cadence, forecasting rigor, segmentation and capacity model, and data integrity required to run the CS business with clarity and accountability. You'll combine strategic thinking with hands-on operational leadership-building scalable processes, delivering actionable insights, and ensuring our teams have the goals, tools, and customer health signal infrastructure to proactively reduce churn and accelerate growth.What You'll Accomplish CS Quota & Goal-Setting: Own the end-to-end annual and quarterly goal-setting process for CS (retention/renewals and expansion, as applicable), including target methodology, goal allocation, and ongoing calibration in partnership with CS Leadership, RevOps, and Finance Renewals Forecasting & Model Operations: Build and run a high-rigor renewals forecasting operating rhythm-owning the renewal forecast model, inspection cadence, risk taxonomy, and early-warning mechanisms to improve predictability and drive proactive intervention Customer Revenue Model & Operations: Own the underlying customer revenue operating model (what renews when, where risk sits, what drives NDR/GRR outcomes) and translate it into clear operating mechanisms, dashboards, and processes that CS teams can run weekly Post-Sale Performance Insights: Deliver clear performance storytelling for the CS organization-drivers of churn/retention/expansion, cohort trends, and recommended actions-and partner with CS Leadership to turn insights into execution Customer Segmentation & Territory / Book Management: Define and maintain customer segmentation and book-of-business management principles; partner with CS Leadership to align coverage models to customer needs and business goals CS Capacity Planning: Own CS capacity and coverage planning (ratios, book sizing, ramp assumptions, workload drivers) and translate it into hiring/coverage recommendations in partnership with CS Leadership and FP&A CS Data Integrity & Operating Hygiene: Own post-sale data integrity standards (definitions, required fields, lifecycle stages) and enforce operating hygiene so forecasting, reporting, and workflows are reliable and scalable Team Leadership & Development: Lead a team of 5, defining the right org structure and assessing current coverage and operating mode. Build an enablement and quality bar that scales with the business Your Expertise Proven experience (8+ years) in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company Excellent analytical skills, with the ability to analyze complex data sets and market dynamics Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts Strong understanding of SaaS business models, go-to-market strategies, and customer success processes Demonstrated success in leading teams and driving cross-functional alignment across multiple stakeholders across all levels Strong leadership capabilities, with experience in building and developing high-performing teams You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $190,000-$240,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AR1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

About IKS Health IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States. IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best. For more information, visit: www.ikshealth.com Job Summary As AVP - Implementations, you'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration. If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery. This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact. Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff. Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end-to-end implementation. Enable critical change management across clients (standard playbooks, handouts, FAQ's, others). Through the process, he/she will establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation. The AVP will ensure high levels of customer satisfaction and mutual success of the relationship. During the implementation phase, he/she will serve as the key conduit to resolve any issues. This role may require 50%-75% travel across the US, which includes spending time at customers' clinics and office locations. TIMELY START Drive implementations of Clinical support solutions across the enterprise for both new and existing customers Program manage the onsite aspects of the Implementation/Onboarding Plan. Own overall implementation from SOW signing to go-live and ramp. Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers). Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.) CHANGE MANAGEMENT Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions. Lead, initial ‘setup' of resource, process, and tech at client site. Engage the client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates, etc.). Review customers' existing process documents/workflows and work with the IKS team to ensure the proposed standard operating processes (SOP's) appropriately captures customer nuances and processes and are signed off by the client's clinical and operational stakeholders.. DRIVE ADOPTION Ensure the provider and practice leaders are comfortable with the new service till they are in steady state. Successfully onboard clinical champions (first 3-5 providers or clinics) with Bon voyage team's help; ensure target physician retention by active solution user fitment management and expectation setting Work with the Operations teams to baseline the performance of the practice's performance Work with the provider and their support staff to implement agreed processes. Coordinate the training of a provider and practices as required in partnership with the onboarding team. Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions. READINESS FOR SUCCESS Institute sustainable processes across IKS & client team for steady state delivery: Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders. Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders. During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer. Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns Ensure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concerns Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment Proactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolved Support the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction Groom development of younger leaders (typically Bon Voyage candidates) for managing new client implementations independently. Lead the constant evolution and deployment of CSS best practices, specifically for: Documentation standards, Configuration of end-products Guidelines for successful adoption Collaborate closely with operations to drive adherence to standardized outputs. Required Qualifications Must be located in Dallas/Fort Worth Area Clinical background (NP/PA, RN, MA) 4 plus-5 years of relevant experience who have project management skills and a technical mindset. Familiar with EHR workflow, clinical documentation, and medical coding Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders Structured, methodical, and detail-oriented Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment Project management, planning and organizational skills Excellent verbal and written communication skills Ability to travel as needed Preferred Qualifications Candidates who possess the following key qualifications: Proven experience leading projects and understanding budgeting. Revenue Cycle Management and coding experience is necessary. A past background as an MA, RN, or clinical leader with the ability to easily relate to and communicate with clinical staff Proven track record in driving results and progressive leadership experience. Working knowledge of Practice Management Systems. Analyzing and creating end-user workflows, and implementation experience on EHR functionality. Capable of interfacing well at senior management levels within a large organization and client base. Strong understanding of fee-for-service and fee-for-value practice models. Compensation and Benefits: The maximum annual salary range is $150,000 - $175,000 a year, determined by years of relevant experience, skills, and the specific geographical location where the work is performed. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

About IKS Health IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States. IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best. For more information, visit: ***************** Job Summary As AVP - Implementations, you'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration. If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery. This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact. Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff. Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end-to-end implementation. Enable critical change management across clients (standard playbooks, handouts, FAQ's, others). Through the process, he/she will establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation. The AVP will ensure high levels of customer satisfaction and mutual success of the relationship. During the implementation phase, he/she will serve as the key conduit to resolve any issues. This role may require 50%-75% travel across the US, which includes spending time at customers' clinics and office locations. TIMELY START Drive implementations of Clinical support solutions across the enterprise for both new and existing customers Program manage the onsite aspects of the Implementation/Onboarding Plan. Own overall implementation from SOW signing to go-live and ramp. Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers). Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.) CHANGE MANAGEMENT Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions. Lead, initial 'setup' of resource, process, and tech at client site. Engage the client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates, etc.). Review customers' existing process documents/workflows and work with the IKS team to ensure the proposed standard operating processes (SOP's) appropriately captures customer nuances and processes and are signed off by the client's clinical and operational stakeholders.. DRIVE ADOPTION Ensure the provider and practice leaders are comfortable with the new service till they are in steady state. Successfully onboard clinical champions (first 3-5 providers or clinics) with Bon voyage team's help; ensure target physician retention by active solution user fitment management and expectation setting Work with the Operations teams to baseline the performance of the practice's performance Work with the provider and their support staff to implement agreed processes. Coordinate the training of a provider and practices as required in partnership with the onboarding team. Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions. READINESS FOR SUCCESS Institute sustainable processes across IKS & client team for steady state delivery: Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders. Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders. During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer. Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns Ensure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concerns Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment Proactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolved Support the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction Groom development of younger leaders (typically Bon Voyage candidates) for managing new client implementations independently. Lead the constant evolution and deployment of CSS best practices, specifically for: Documentation standards, Configuration of end-products Guidelines for successful adoption Collaborate closely with operations to drive adherence to standardized outputs. Required Qualifications Must be located in Dallas/Fort Worth Area Clinical background (NP/PA, RN, MA) 4 plus-5 years of relevant experience who have project management skills and a technical mindset. Familiar with EHR workflow, clinical documentation, and medical coding Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders Structured, methodical, and detail-oriented Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment Project management, planning and organizational skills Excellent verbal and written communication skills Ability to travel as needed Preferred Qualifications Candidates who possess the following key qualifications: Proven experience leading projects and understanding budgeting. Revenue Cycle Management and coding experience is necessary. A past background as an MA, RN, or clinical leader with the ability to easily relate to and communicate with clinical staff Proven track record in driving results and progressive leadership experience. Working knowledge of Practice Management Systems. Analyzing and creating end-user workflows, and implementation experience on EHR functionality. Capable of interfacing well at senior management levels within a large organization and client base. Strong understanding of fee-for-service and fee-for-value practice models. Compensation and Benefits: The maximum annual salary range is $150,000 - $175,000 a year, determined by years of relevant experience, skills, and the specific geographical location where the work is performed. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

The Director of Customer Success leads a dynamic team through a period of strategic transformation, shifting from a reactive support model to a proactive, client-centric approach. This role is responsible for cultivating deep client trust and intimacy by championing value-added activities and solution selling, ensuring Speedpay's clients achieve measurable success and long-term partnership. Key Responsibilities: Transformational Leadership: Guide and inspire the Customer Success team to embrace proactive engagement, anticipating client needs and delivering tailored solutions that drive business outcomes. Client Trust & Intimacy: Foster strong, consultative relationships with clients, positioning Speedpay as a trusted advisor through regular value-driven interactions and strategic account management. Value-Added Activities: Identify and implement initiatives that go beyond traditional support, such as business reviews, success planning, and educational workshops, to maximize client value and satisfaction. Solution Selling: Equip the team with the skills and mindset to uncover client challenges and present Speedpay's offerings as integrated solutions, driving adoption and expansion. Team Development: Mentor and develop team members, instilling a culture of continuous improvement, collaboration, and accountability. Metrics & Outcomes: Establish clear success metrics, monitor performance, and communicate impact to stakeholders, ensuring alignment with organizational goals. Change Management: Lead the team through change, communicating vision, addressing concerns, and celebrating milestones to ensure buy-in and sustained progress. Qualifications: Proven experience in customer success, account management, or related leadership roles. Demonstrated ability to lead teams through transformation and change. Strong consultative selling and relationship-building skills. Strategic thinker with a passion for client advocacy and business growth. Excellent communication, coaching, and analytical abilities. Core Capabilities: We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together: Ensure Accountability: holding self and others accountable to meet commitments. Drives Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer-centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborates: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in the United States on a full-time basis. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ******************** or careers.aciworldwide.com and reference requisition #17626. ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (******************** / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment. #LI-LL1 #LI-Remote

Alation is pioneering the next era of data intelligence - powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding - valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100. As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed. Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together. Job Description: Alation is seeking a seasoned Staff Customer Engagement Manager to lead strategic data intelligence initiatives for enterprise customers. This role centers on enabling clients to maximize business value from Alation's data intelligence platform through expert program leadership, executive engagement, and long-term partnership development. The ideal candidate is a trusted advisor with 8+ years of experience in data-centric consulting, solution engineering, or program management, and brings a strong understanding of data governance, analytics, and SaaS adoption practices. They will manage a portfolio of enterprise accounts, guide multi-phase implementation programs, and serve as a spokesperson for customer success internally. This is a high-impact role within a high-growth, mission-driven organization that values collaboration, long-term thinking, and customer impact. It's best suited for a strategic, data-literate professional eager to shape the future of data culture and AI readiness. What You'll Do: Successfully lead multiple concurrent large-scale, high-complexity projects/programs, both internal and external, inclusive of change management, communication plans, executive engagement, value realization/ROI calculation, use case development, user onboarding, line of business rollout, and training workshops. Act as an Alation product expert, guiding customers on product best practices, advising on application functionality and helping to troubleshoot technical issues. Manage an individual Book of Business (BOB); taking accountability over the success of your named accounts and ensuring renewal of expert services. Demonstrable expertise in solving strategic customer business challenges. Spokesperson for the customer internally. Actively participate in Sales activities, helping with positioning Professional Services to existing customers/prospects. Upon being a fully ramped Customer Engagement Manager, you will obtain these core competencies. Top 4 Expectations of Fully-Ramped Customer Engagement Managers 1. Alation Platform Capabilities (Product Knowledge) An expert in the Alation Platform and in Alation's best practices, design, and scalable value. Communicate complex concepts to non-technical stakeholders. 2. Data Program Management (Domain Expertise) Awareness of: Database systems/BI platforms/Agentic platforms. Understanding of: How organizations use data; How data moves within an organization; How data is appropriately governed; How data teams operate. 3. Team Methodology & Best Practices (Program Management) Consulting Skills: Help customers avoid risks and work closely with senior leaders to ensure success. Project Leadership: Keep multiple projects on track by managing time, priorities, and customer expectations. Team Collaboration: Improve strategies and processes to deliver ongoing value, create helpful materials, and support team members working with customers. 4. Business Value & Sales Capabilities (Customer Success) Driving business value realization for customers. Calculating/defensibly showing value of Alation's solutions. Coaching customers on how to position Alation internally. What You Need: Bachelor's degree or equivalent experience with 8+ years in roles like Solution Engineering, Program Management, or Consulting. Strong background in data management practices and technical knowhow. Proven problem-solver with knowledge of data disciplines (e.g., ETL, Data Quality, BI, Data Science). Skilled in portfolio management, risk mitigation, and stakeholder engagement, including senior executives. Experienced in software (SaaS) adoption programs and process improvement. Able to manage multiple projects and travel up to 10%. Bonus Skills: Project Management/Scrum certifications (CAPM, PMP, Six Sigma, etc). Familiarity with software development, integration, SQL, Python, and APIs. DCAM Certification or similar. Experience working with automation and efficiency tools like ChatGPT, Gemini, etc. Fluency in multiple languages. #LI-KS1 #LI-Remote Compensation Pay Range: $112,750.00 - $152,212.00 Salary Information The base salary range is specific to the United States. The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty and training. If the final candidate has a different level of experience, the base salary target range may be lower or higher than what is published. Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.