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Become A Customer Service Executive

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Working As A Customer Service Executive

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $45,000

    Average Salary

What Does A Customer Service Executive Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Executive

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Executive Jobs

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Customer Service Executive Career Paths

Customer Service Executive
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Account Executive Account Manager
Senior Account Manager
7 Yearsyrs
Account Executive Sales Manager Store Manager
Account Manager
5 Yearsyrs
Executive Consultant Manager
Service Manager
6 Yearsyrs
Executive Consultant Owner
Co-Owner
6 Yearsyrs
Executive Consultant Assistant Manager
Branch Manager
6 Yearsyrs
Office Assistant Executive Assistant Manager
Area Manager
7 Yearsyrs
Office Assistant Executive Assistant Project Manager
Business Development Manager
9 Yearsyrs
Office Assistant Administrator Manager
Marketing Manager
5 Yearsyrs
Bank Specialist Loan Officer Senior Account Executive
Marketing Director
7 Yearsyrs
Bank Specialist Loan Officer Credit Analyst
Relationship Manager
6 Yearsyrs
Bank Specialist Loan Officer Business Developer
Sales And Marketing Manager
6 Yearsyrs
Customer Account Executive Store Manager District Sales Manager
Regional Sales Manager
9 Yearsyrs
Customer Account Executive Store Manager Account Manager
Sales Account Manager
6 Yearsyrs
Customer Account Executive Office Manager General Manager
Territory Manager
7 Yearsyrs
Assistant Technician Systems Administrator
Information Technology Manager
7 Yearsyrs
Assistant Executive Assistant Account Manager
Client Services Manager
7 Yearsyrs
Assistant Administrator Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Business Analyst Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Recruiter Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
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Do you work as a Customer Service Executive?

Help others decide if this is a good career for them

Average Length of Employment
Customer Advisor 1.9 years
Customer Associate 1.9 years
Top Careers Before Customer Service Executive
Cashier 12.7%
Internship 4.8%
Supervisor 3.0%
Server 2.9%
Manager 2.5%
Executive 2.3%
Teacher 2.0%
Top Careers After Customer Service Executive
Cashier 8.5%
Manager 4.8%
Internship 3.7%
Executive 3.0%
Consultant 3.0%
Associate 2.6%

Do you work as a Customer Service Executive?

Customer Service Executive Demographics

Gender

Female

54.9%

Male

31.6%

Unknown

13.4%
Ethnicity

White

51.3%

Hispanic or Latino

16.8%

Asian

15.7%

Black or African American

10.7%

Unknown

5.5%
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Foreign Languages Spoken

Spanish

36.3%

French

9.5%

Portuguese

9.0%

German

6.0%

Hindi

5.5%

Italian

5.0%

Chinese

5.0%

Mandarin

4.5%

Russian

3.5%

Cantonese

3.5%

Dutch

1.5%

Ukrainian

1.5%

Carrier

1.5%

Polish

1.5%

Arabic

1.5%

Swedish

1.0%

Vietnamese

1.0%

Bosnian

1.0%

Tamil

1.0%

Malayalam

1.0%
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Customer Service Executive Education

Schools

University of Phoenix

16.0%

Grand Rapids Community College

15.2%

Valencia College

8.9%

Grand Valley State University

8.2%

Greenville Technical College

7.0%

National University

3.9%

Bellevue College

3.5%

University of Houston

3.5%

Florida International University

3.5%

Ferris State University

3.1%

The Academy

3.1%

Davenport University

3.1%

New York University

2.7%

Michigan State University

2.7%

Texas A&M University

2.7%

University of Washington

2.7%

Southern New Hampshire University

2.7%

Strayer University

2.7%

Ashford University

2.3%

Aquinas College (Michigan)

2.3%
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Majors

Business

33.4%

Marketing

6.3%

Accounting

6.0%

Finance

5.7%

Management

5.0%

Computer Science

4.4%

Communication

4.3%

Business/Commerce

3.8%

Human Resources Management

3.6%

English

3.4%

Criminal Justice

3.2%

Hospitality Management

2.8%

General Studies

2.7%

Psychology

2.7%

Political Science

2.6%

Health Care Administration

2.4%

Electrical Engineering

2.1%

Nursing

2.0%

Education

1.9%

Legal Support Services

1.7%
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Degrees

Bachelors

35.3%

Other

22.5%

Masters

19.4%

Associate

11.0%

Diploma

6.0%

Certificate

4.6%

Doctorate

0.9%

License

0.3%
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How Would You Rate The Salary Of a Customer Service Executive?

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Top Skills for A Customer Service Executive

  1. Customer Service
  2. Phone Calls
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Operated as a focal point for visitors, telephone calls, e-mails, faxes, and social arrangement.
  • Trained CSRs and managers in five struggling stores, which contributed to significant improvements in guest satisfaction and sales.
  • Provide input during the development of systems, methods and procedures to facilitate efficient and effective Technical Support/RMA department operations.
  • Communicate and coordinate with internal departments and follow up on customer interactions.

How Would You Rate Working As a Customer Service Executive?

Are you working as a Customer Service Executive? Help us rate Customer Service Executive as a Career.

Top Customer Service Executive Employers

Jobs From Top Customer Service Executive Employers

Customer Service Executive Videos

ESADE · Georgetown University · Global Executive MBA (GEMBA) · A day in the life

Career Advice on becoming a Sales Executive by Amanda B (Full Version)

Career Advice on becoming a Marketing Executive by Hannah M (Full Version)

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