Customer service executive demographics and statistics in the US
Customer service executive demographics research summary. Zippia estimates customer service executive demographics and statistics in the United States by using a database of 30 million profiles. Our customer service executive estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service executives after extensive research and analysis:
- There are over 555,842 customer service executives currently employed in the United States.
- 63.0% of all customer service executives are women, while 37.0% are men.
- The average customer service executive age is 40 years old.
- The most common ethnicity of customer service executives is White (53.9%), followed by Hispanic or Latino (20.1%), Black or African American (12.8%) and Asian (6.9%).
- In 2022, women earned 91% of what men earned.
- 7% of all customer service executives are LGBT.
- Customer service executives are 53% more likely to work at private companies in comparison to public companies.
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Customer service executive demographics by:
Customer service executive gender statistics
63.0% of customer service executives are women and 37.0% of customer service executives are men.
- Female, 63.0%
- Male, 37.0%
Customer service executive gender ratio
| Gender | Percentages |
|---|---|
| Female | 63.0% |
| Male | 37.0% |
Customer service executive gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$60,500
Female income
$54,927
Customer service executive gender ratio over time
This data breaks down the percentage of men and women in customer service executive positions over time. Currently, 63.0% of customer service executives are female.
Customer service executive gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 35.24% | 64.76% |
| 2011 | 35.09% | 64.91% |
| 2012 | 36.68% | 63.32% |
| 2013 | 37.15% | 62.85% |
| 2014 | 37.69% | 62.31% |
| 2015 | 37.56% | 62.44% |
| 2016 | 38.16% | 61.84% |
| 2017 | 38.62% | 61.38% |
| 2018 | 37.23% | 62.77% |
| 2019 | 36.77% | 63.23% |
| 2020 | 37.45% | 62.55% |
| 2021 | 37.04% | 62.96% |
Customer service executive related jobs gender ratio
We compared customer service executives with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Executive | 37% | 63% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service executive demographics by race
The most common ethnicity among customer service executives is White, which makes up 53.9% of all customer service executives. Comparatively, 20.1% of customer service executives are Hispanic or Latino and 12.8% of customer service executives are Black or African American.
- White, 53.9%
- Hispanic or Latino, 20.1%
- Black or African American, 12.8%
- Asian, 6.9%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.7%
Customer service executive race
| Customer service executive race | Percentages |
|---|---|
| White | 53.9% |
| Hispanic or Latino | 20.1% |
| Black or African American | 12.8% |
| Asian | 6.9% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.7% |
Customer service executive race and ethnicity over time
See how customer service executive racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service executive race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 61.33% | 13.10% | 6.15% | 16.19% |
| 2011 | 61.05% | 13.38% | 6.28% | 16.06% |
| 2012 | 60.25% | 13.26% | 6.09% | 16.91% |
| 2013 | 60.60% | 13.10% | 6.26% | 16.59% |
| 2014 | 59.98% | 13.04% | 6.57% | 16.77% |
| 2015 | 59.36% | 12.79% | 6.36% | 17.89% |
| 2016 | 58.48% | 13.28% | 6.60% | 17.78% |
| 2017 | 59.39% | 12.69% | 6.56% | 17.61% |
| 2018 | 59.21% | 12.27% | 6.74% | 17.99% |
| 2019 | 58.81% | 12.47% | 6.54% | 18.50% |
| 2020 | 56.25% | 11.87% | 6.69% | 19.11% |
| 2021 | 53.93% | 12.84% | 6.86% | 20.14% |
Customer service executive wage gap by race
According to our data, asian customer service executives have the highest average salary compared to other ethnicities. Black or african american customer service executives have the lowest average salary at $58,781.
| Ethnicity | Salary |
|---|---|
| Unknown | $59,007 |
| White | $60,796 |
| Black or African American | $58,781 |
| Asian | $63,727 |
| Hispanic or Latino | $60,320 |
Average customer service executive age
See how the average age of customer service executives varies based on ethnicity and gender.
Male
Female
Customer service executive age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service executive age breakdown
The average age of customer service executives is 40+ years years old, representing 49% of the customer service executive population.
Customer service executive age breakdown
| Customer Service Executive Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service executive educational attainment
The most common degree for customer service executives is bachelor's degree, with 53% of customer service executives earning that degree. The second and third most common degree levels are associate degree degree at 13% and associate degree degree at 11%.
- Bachelor's, 53%
- Associate, 13%
- High School Diploma, 11%
- Master's, 11%
- Other Degrees, 12%
Customer service executives by degree level
| Customer service executive degree | Percentages |
|---|---|
| Bachelor's | 53% |
| Associate | 13% |
| High School Diploma | 11% |
| Master's | 11% |
| Other Degrees | 12% |
Customer service executive jobs you might like
Customer service executive wage gap by degree level
According to the data, customer service executives with a Master's degree earn more than those without, at $80,334 annually. With a Bachelor's degree, customer service executives earn a median annual income of $72,117 compared to $56,140 for customer service executives with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $80,334 |
| High School Diploma or Less | $51,163 |
| Bachelor's Degree | $72,117 |
| Some College/ Associate Degree | $56,140 |
Customer service executive employment statistics
Most customer service executives work for a private in the finance industry.
Company size where customer service executives work
Below, you can see the size of companies where customer service executives work.
Customer service executive jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 16% |
| 500 - 1,000 employees | 7% |
| 1,000 - 10,000 employees | 20% |
| > 10,000 employees | 41% |
Customer service executive jobs by company type
Employees with the customer service executive job title have their preferences when it comes to working for a company. For instance, most customer service executives prefer to work at private companies over public companies.
Customer service executive jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 44% |
| Private | 53% |
| Government | 1% |
Customer service executive jobs by industry
The most common industries for customer service executives are finance, technology and professional.
Customer service executive industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 18% |
| Finance | 10% |
| Technology | 10% |
| Professional | 9% |
| Retail | 9% |
| Transportation | 7% |
| Telecommunication | 7% |
| Media | 5% |
| Manufacturing | 5% |
| Insurance | 4% |
| Hospitality | 3% |
| Internet | 2% |
| Construction | 2% |
| Energy | 2% |
| Health Care | 2% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
Customer service executive turnover and employment statistics
Customer service executive unemployment rate over time
The unemployment rate for customer service executives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service executive unemployment rate by year
| Year | Customer service executive unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service executive tenure
The average customer service executive stays at their job for 1-2 years, based on the 2,776 customer service executives resumes in Zippia's database.
Customer service executive tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 27% |
| 1-2 years | 40% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 3% |
| 11+ years | 5% |
Customer service executive LGBT ratio compared to similar jobs
Review the percent of customer service executives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Shipping Order Clerk | 5.53% | 86,026 |
| Employment Adjudicator | 6.73% | 1,949 |
| Customer Service Executive | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Human Resources Secretary | 15.31% | 49,749 |
Similar customer service executive jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Shipping Order Clerk | 5.53% | 86,026 |
| Employment Adjudicator | 6.73% | 1,949 |
| Document Clerk | 8.60% | 99,244 |
| Commercial Credit Reviewer | 8.99% | 32,691 |
| Library Circulation Assistant | 11.16% | 1,137 |
| Human Resources Secretary | 15.31% | 49,749 |
Foreign languages spoken by customer service executives
The most common foreign language among customer service executives is Spanish at 36.3%. The second-most popular foreign language spoken is French at 9.5% and Portuguese is the third-most popular at 9.0%.
- Spanish, 36.3%
- French, 9.5%
- Portuguese, 9.0%
- German, 6.0%
- Hindi, 5.5%
- Other, 33.7%
Customer service executive languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 36.3% |
| French | 9.5% |
| Portuguese | 9.0% |
| German | 6.0% |
| Hindi | 5.5% |
| Other | 33.7% |
