Post job

Customer service executive education requirements

Updated January 8, 2025
2 min read
Usually, customer service executives don't need a college education. The most common degree for customer service executives is bachelor's degree with 53% graduates, with only 13% customer service executive graduates earning associate degree. Customer service executives who decided to graduate from college often finish University of Phoenix or Grand Valley State University. Some good skills to have in this position include strong customer service, post sales and customer complaints.

Popular customer service executive certifications include Certified Public Accountant (CPA), Certified Building Service Executive (CBSE), or Certified Pharmacy Technician (CPhT). To improve customer service executive qualification and skills, we prepared some online courses to help in customer service executive education paths.

What education do you need to become a customer service executive?

What degree do you need to be a customer service executive?

The most common degree for customer service executives is bachelor's degree, with 53% of customer service executives earning that degree. The second and third most common degree levels are associate degree degree at 13% and associate degree degree at 11%.
  • Bachelor's, 53%
  • Associate, 13%
  • High School Diploma, 11%
  • Master's, 11%
  • Other Degrees, 12%

What should I major in to become a customer service executive?

You should major in business to become a customer service executive. 30% of customer service executives major in business. Other common majors for a customer service executive include communication and accounting.

Best majors for customer service executives

RankMajorPercentages
1Business29.7%
2Communication5.9%
3Accounting5.5%
4Business/Commerce5.3%
5Computer Science5.1%

20 best online courses for customer service executives

Advertising disclosure

1. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

2. Customer Service & Support For Customer Service Executives

udemy
4.5
(941)

Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

3. Customer Service, Customer Support, And Customer Experience

udemy
4.6
(2,666)

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...

4. Customer Service Foundation

udemy
4.5
(290)

An introductory course about understanding the foundations of Customer Service...

5. Start Improving Customer Service

udemy
4.8
(2,040)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

6. Customer Service: 6 Keys To Exceptional Customer Service

udemy
4.6
(601)

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service...

7. Customer Service Mastery: Delight Every Customer

udemy
4.7
(18,204)

Master Customer Service using this practical customer care course...

8. Customer Service Fundamentals: Putting People First

udemy
4.4
(313)

Customer Care Listening Great Customer Service Concern for Others Company Culture Engaging People Responding...

9. Customer Service

udemy
4.6
(11,267)

How to Approach New Customers and Maintain Existing Ones...

10. [2023] Customer Service 2.0: Learn Digital Customer Service

udemy
4.5
(3,956)

Used by Chase®, Intel®, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

11. Brilliant Customer Service: How to Impress your Customers!

udemy
4.7
(12,891)

Enhance your customer support and truly differentiate yourself from your competition!...

12. The Customer: Build a Customer Service Strategy (BITE SIZE)

udemy
4.5
(10,168)

For you and your team to be successful in providing great customer service, start by putting your customer first...

13. Customer Service Training: Dealing with Difficult Customers

udemy
4.5
(1,035)

Learn how to deal with difficult customers Master customer relationship management Gain conflict management skills...

14. Customer Service Success: Take Your Skills to the Next Level

udemy
4.5
(2,276)

3-in-1 Customer Service Training: Levels 1, 2, 3 Improve Your Soft Communication Skills, Customer Support & Experience...

15. Business Communication Skills: Handling Clients & Customers

udemy
4.4
(1,161)

Soft Skills Training Social Skills Business Etiquette Business English Customer Service Training...

16. Outstanding Customer Service - The Ultimate Guide!

udemy
4.5
(292)

Unlocking the Powerful Secrets of OUTSTANDING Customer Service - Transform Your Business!...

17. Your Customer Service Toolbox: Best Practices for Beginners

udemy
4.5
(4,101)

Excel as a front-line customer service agent using problem-solving & relationship-building skills, etiquette, and more...

18. Zendesk for Customer Service Agents Training Course

udemy
4.6
(1,065)

How to provide great customer support using Zendesk, a course for beginners...

19. Fundamentals of Logistics, Supply Chain & Customer Service

udemy
4.5
(3,822)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

20. Customer Service: Keep 'em coming back!

udemy
4.5
(3,150)

How to give the best customer service in your industry and keep those customers raving about your business...

Average customer service executive salary by education level

Customer service executives with a Master's degree earn more than those without, at $80,334 annually. With a Bachelor's degree, customer service executives earn a median annual income of $72,117 compared to $56,140 for customer service executives with an Associate degree.
Customer service executive education levelCustomer service executive salary
Master's Degree$80,334
High School Diploma or Less$51,163
Bachelor's Degree$72,117
Some College/ Associate Degree$56,140

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Browse office and administrative jobs