Customer service executive resume examples for 2025

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Updated March 26, 2025

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Customer service executive resume

Teresa Gomez

(790) 555-4809 | tgomez@example.com

Salt Lake City, UT | 70845 N. Main St. - 21687

Work experience

2015 - Present
Customer Service Executive, Teleperformance - Salt Lake City, UT
- Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
- Sell process and confirm hotel reservations.
- Worked with administration to refer unresolved customer grievances to internal departments for further assistance and investigation.
2014 - 2015
Executive, Restoration Hardware - Charlotte, NC
- Prepared presentations, RFP's and RFI's
- Led team responsible for performance of $37M store and team; direct reports: 4, store staff of 75.
- Prepare and complete expense reports through Concur for both the SVP of Marketing and Communications and the VP of Public Relations.
- Handled, retained and entrusted with VERY CONFIDENTIAL information.
2013 - 2014
Agent, Allstate - Charlotte, NC
- Counseled and advised prospects and current policy holders on proper insurance protection.
- Provided excellent customer service, established relationships with clients, and consistently followed up to maintain business growth and retention.
- Designed presentations to business owners concerning the benefits of offering our products to their employees.
2012 - 2013
Courtesy Clerk, Harris Teeter - Greensboro, NC
- Return items to appropriate areas and gather grocery carts.
- Welcome all customers and provide excellent customer service Prepare and serve food to customers Maintain a clean working environment
- Exhibit stellar customer services in meeting and greeting and serving the public.
- Maintained clean and safe sales floor environment
- Bagged groceries for customers and kept a positive attitude toward every customer.

Skills

Personal Information
Stock Shelves
Healthcare
Health Care
Policy Holders
Customer Complaints
Investment ACT
Business Development
Community Events
Communication

Education

Bachelor's Degree, Computer Science (2009 - 2012)
University of North Carolina at Greensboro
Greensboro,

Customer service executive resume

Angela Sanders

(720) 555-5698 | asanders@example.com

Jersey City, NJ | 30584 N. Oak Ln. - 45496

Work experience

2020 - Present
Customer Service Executive, Lowe's - Jersey City, NJ
- Work primarily in one zone (Outside) on the sales floor, but if needed I move to other zones.
- Implemented new ideas in accordance to company policies.
- Trained new associated on job functions and company policies.
- Investigated and resolved customer complaints filed through Small Claims court.
2019 - 2020
Marketing Executive, Sysco - Jersey City, NJ
- Cold-called prospective customers to build relationship.
- Analyzed campaign metrics to enhance marketing ROI and increase customer satisfaction.
- Assist owners and managers in lowering food costs by providing new ideas and products through product cuttings.
- Maintained strong market position against competitors by analyzing their product offerings and driving new product development to assure a competitive edge.
- Developed, planned, and performed a complete 2012 and 2013 business plans.
- Created a customized simulation of a grain handling facility using high performance graphic standards for new business development.
2012 - 2019
Marketing Coordinator, MetLife - New York, NY
- Post sales support through ongoing customer contact.
- Led the development of marketing collateral that conveys product positioning and for new product launches.
- Managed consumer, business-targeted market / vendor relationship research projects for Institutional Advertising, Employee Customer Marketing departments, MetLife Bank.
- Project management of Business Referral/B2B marketing program including strategy, budgeting and conceptualizing attention-grabbing dimensional mailings for direct mail packages.
- Managed marketing collateral budget of $200K for over 170 pieces of collateral.
- Served as lead market research consultant for Open Enrollment Campaign.
2002 - 2012
Promoter, The Mosaic Company - New York, NY
- Promoted new products and features during the launch of Windows Phone 8, Windows 8, and Office 2013.
- Engage and excite customers creatively with inspirational product demonstrations and a communication style.
- Interviewed potential customers to determine their needs in relation to cellular amplifiers.

Skills

Company Products
C-Level
Pertinent Information
Product Development
Market Research
Complex Issues
Revenue Growth
Travel Arrangements
Data Collection
Online

Education

High School Diploma, (2002 - 2002)
,

Customer service executive resume

Sarah Green

(860) 555-3248 | sgreen@example.com

Charlotte, NC | 52408 W. Evergreen Ln. - 39122

Work experience

2016 - Present
Customer Service Executive, Lowe's - Charlotte, NC
- Provide exceptional customer service; maintain constant communication with vendors, installers and customers regarding special order sales and installation projects.
- Unloaded trucks, stocked shelves and carried merchandise to the sales floor for customers.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Greet customers and determine what they are after.
- Maintain service desk to remain neat and organized.
2014 - 2016
Customer Account Executive, Walmart - Columbia, SC
- Review and set up new accounts, and notify sales upon completion.
- Stock shelves* Operate Forklift* Perform heavy lifting of products
- Greet customers and assist them with product location.
- Scan sales floor for low merchandise counts.
2010 - 2014
Customer Service Representative, Sykes Enterprises - Greenwood, SC
- Self-motivated with exceptional communication and computer capabilities.
- Experience in Sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in The communication industry.
- Deliver service and support to end-users using and operating automated call distribution software, via remote connection and over the Internet.
- Open customer accounts; assist in placing orders, returns and refunds.
- Listened and addressed complaints by performing cross-functional task through out the computer system.
2009 - 2010
Sales Clerk, Macy's - Los Angeles, CA
- Perform jewelry count every morning before shift.
- Provided customer service, cleaned, maintained accurate cash drawer and counted out of end shift.

Skills

Store Policies
Greeting Customers
Product Knowledge
Customer Complaints
Retail Sales
ATM
Product Information
Current Sales
Sales Transactions
CSR

Education

High School Diploma, (2009 - 2009)
,

Customer service executive resume

Willie Brooks

(760) 555-9817 | wbrooks@example.com

Wilkesboro, NC | 6713 S. Second Ln. - 93473

Work experience

2020 - Present
Customer Service Executive, Lowe's - Wilkesboro, NC
- Train new hires on company policies, procedures and systems.
- Developed effective relationships with all call center departments through clear communication.
- Maintained high level of confidence while accessing customer accounts.
- Number one goal is customer service and communication to clients, answering phone calls, making daily appointments.
2019 - 2020
Marketing Executive, Bank of America - Richmond, VA
- Used knowledge of consumer financial products to build and strengthen customer relationships and increase profitability for the bank and its shareholders
- Achieved monthly sales goals and maintained high quality call standards.
- Planned and executed national and regional sales meetings to present corporate sales strategy.
- Coordinated and implemented all details involving special events for associates.
2017 - 2019
Marketing Specialist, Weichert - Fairfax, VA
- Created customized Listing Presentations, brochures, area farming materials, PowerPoint presentations, proposals, and other marketing materials.
- Update and record all social media platforms to keep attracting new customers.
- Assisted clients with obtaining financing for real estate transactions.
2011 - 2017
Communication Assistant, Howard University - Fairfax, VA
- Organized schedules, travel, meetings, expense reports and fielded departmental telephone calls.
- Manage programming board, which entails putting on events for our community at SFSU Residential Life.
- Provide care to Alzheimer and Dementia patients in an assisted-living facility housing over sixty individuals.
- Work together with various community partners.

Skills

SEO
Administrative Tasks
Website Updates
SEM
Powerpoint
Project Management
Customer Service
CSS
Product Development
Email Campaigns

Education

Some College Courses, Communication (2011 - 2011)
George Mason University
Fairfax,

Customer service executive resume

Scott Morgan

(840) 555-1913 | smorgan@example.com

Middletown, DE | 38710 W. Oak St. - 57543

Work experience

2018 - Present
Customer Service Executive, Amazon - Middletown, DE
- Resolved issues via phone and email communication regarding digital product lines through computer and systems troubleshooting.
- Teach trainees of the company policies and how to handle the customers.
- Answered incoming calls related to shipments, orders, payments, and product information.
- Perform inventory controls and keep quality standards high for audits(palletizing and scaning).
2008 - 2018
Customer Account Executive, Lord & Taylor - Hazleton, PA
- Develop product knowledge by learning the merchandise features, advantages and benefits.
- Worked in a fast, high volume environment and maintained a positive I can do attitude.
- Appointed by senior Management from Customer Care Representative to Coordinator position; 100 accuracy with researching and resolving customer inquiries.
- Assisted in processing payments and minor trouble shooting as well as processing online orders for clients from the UK and Ireland.
- Assist clients with finding merchandise and organize the sales floor.
- Established rapport with customers - Developed effective communication among levels of the store's hierarchy
2000 - 2008
Customer Care Representative, Dial - Hazleton, PA
- Responded to customer problems or complaints.
- Provide historical records by maintaining records on area and customer sales.
- Worked directly with health insurance companies in regards to policies and claims.
- Provide Sales Audit with a daily balancing report for all POS terminals in Returns.
1999 - 2000
Telemarketer, Dial - Hazleton, PA
- Dial America Provide phone sales to perspective clients and customers, and offered customer service related to product questions.
- Promote products through phone calls with prospective customers.

Skills

CRM
Customer Orders
Vacation Packages
Communication
New Customers
Potential Customers
Service Calls
Telephone Calls
Private Individuals
Internet

Education

High School Diploma, (1999 - 1999)
,

How to write a customer service executive resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in customer service executive-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some customer service executive interviews.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical customer service executive skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some customer service executive interviews.

Here are example skills to include in your “Area of Expertise” on a customer service executive resume:

Strong Customer Service
Post Sales
Customer Complaints
Customer Satisfaction
Inbound Calls
Emails
Customer Inquiries
Outbound Calls
Customer Support
Customer Accounts

Customer Care
Customer Orders
Customer Queries
Customer Issues
Troubleshoot
Credit Card
Customer Relations
Billing Issues
Hotel Reservations
Service Issues

Anti-Money Laundering
Account Management Support
Telephone Calls
Guest Reviews
Product Knowledge
Samsung
Customer Feedback
Quality Standards
PowerPoint
UK

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How to structure your work experience

A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.

Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.

How to write customer service executive experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are effective examples from customer service executive resumes:

Work history example #1

Customer Care Representative

WAGAB

Provided email support to eBay customers in the Russian market by resolving inquiries through email and chat.
Received and responded to customer emails regarding banking issues and fraudulent activity.
Nominated by management to pilot the Lowe s written communications team.
Centralized and standardized communication of best practices to over 200 locations.
Entered all produce and product orders into the system that came from fax, phone, internet or walk in customers.

Work history example #2

Customer Care Representative

PLS

Implemented cost-saving measures with logistics department by securing the most economical mode of transportation to achieve company standard of profitability.
Created and assigned Service Requests within CRM (Siebel) to the correct technician or engineer.
Maintained excellent communication with customers, took orders accurately, and tactfully discussed billing and invoice issues.
Provided technical support and troubleshooting to customers for do-it-yourself software.
Showed excellent flexibility when having to change schedules from day to day while administering upgrade training to seasoned CCR's.

Work history example #3

Customer Account Executive

Sykes Enterprises

Walked customers through setup procedures and troubleshooting of analog phone internet connections.
Provided Technical and Customer Service support for several computer manufacturers and internet providers.
Utilized computer based inventory, record keeping, and communication software.
Diagnosed and resolved computer hardware, software and internet problems
Assisted customers via phone and emails with products related queries, issues, and/or complaints.

Work history example #4

Customer Account Executive

IDT

Served as liaison between multiple customers and the development organization to facilitate communication and commitment of programs and projects.
Supervised the performance of CAE's in all activities related to services and products, as well as customer equipment.
Provided professional internet technical assistance and customer account management to cable service subscribers.
Trained new recruits on the use of system tools, and mentoring fellow coordinators in job functionality and computer tools.
Answered questions and provided the White Glove treatment to customers for cable television, internet, telephone, and home security.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries for resumes:

Bachelor's Degree in computer science

University of North Carolina at Greensboro, Greensboro, NC

2009 - 2012

High School Diploma

2002 - 2002

Highlight your customer service executive certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

If you have any of these certifications, be sure to include them on your customer service executive resume:

Certified Public Accountant (CPA)
Certified Building Service Executive (CBSE)
Certified Pharmacy Technician (CPhT)

Updated March 26, 2025

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