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Customer service executive skills for your resume and career

Updated January 8, 2025
5 min read
Customer service executive example skills
Below we've compiled a list of the most critical customer service executive skills. We ranked the top skills for customer service executives based on the percentage of resumes they appeared on. For example, 60.5% of customer service executive resumes contained strong customer service as a skill. Continue reading to find out what skills a customer service executive needs to be successful in the workplace.

15 customer service executive skills for your resume and career

1. Strong Customer Service

Here's how customer service executives use strong customer service:
  • Provide accurate account information and satisfactory solutions while navigating through multiple support applications to assist customers using strong customer service skills
  • Used strong customer service skills and demonstrated a balance of sensitivity to customers along with maintaining accuracy and production standards.

2. Post Sales

Here's how customer service executives use post sales:
  • Single point of contact for 7 business customers in New Hampshire and Vermont, responsible for post sales customer experience.
  • Post sales follow up, handling customer issues.

3. Customer Complaints

Here's how customer service executives use customer complaints:
  • Received, registered and directed all customer complaints to departments responsible for onward resolution.
  • Investigate customer complaints and billing inconsistencies and act as an intermediary with hotel management.

4. Customer Satisfaction

Here's how customer service executives use customer satisfaction:
  • Established and maintained high levels of customer satisfaction and service delivery for National accounts on a global perspective.
  • Performed market analysis of airline/airport applications supported by SITA help desks and audited customer satisfaction.

5. Inbound Calls

Here's how customer service executives use inbound calls:
  • Answered inbound calls from customers regarding their appliances/escalations/setting up service/ accommodations
  • Escalated supervisor inbound calls and provided solutions for customers.

6. Emails

Here's how customer service executives use emails:
  • Provide customer service in a high paced call center environment over the phone and via web chats, emails, etc.
  • Selected for the pilot batch of AT&T non-voice support, which involved resolving customer billing issues through emails.

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7. Customer Inquiries

Here's how customer service executives use customer inquiries:
  • Create corporate escalation case numbers for more complex customer inquiries that require additional follow-up.
  • Provided accurate & appropriate information in response to customer inquiries.

8. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service executives use outbound calls:
  • Make outbound calls to customers for assistance with their home appliances, TV's and cell phones.
  • Take inbound/outbound calls from guests and hotels for assistance with reservations.

9. Customer Support

Here's how customer service executives use customer support:
  • Recognized for outstanding quality of Customer Service by achieving numerous Customer Support awards and personal commendations from clients.
  • Provide Quality customer support services through customer interaction and resolve their problems.

10. Customer Accounts

Here's how customer service executives use customer accounts:
  • Provided successful and professional customer service to clients opening new accounts or established customer accounts.
  • Managed customer accounts and timely annotated every customer experience for future reference.

11. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer service executives use customer care:
  • Managed services operations at customer care centers.
  • Ensured National Standards (set by the company) for customer care related targets are met for the lobby.

12. Customer Orders

Here's how customer service executives use customer orders:
  • Assisted in getting bids and submitting them to owner along with assisting in the sub-contracting of customer orders in home renovations.
  • Prepare in-house job tickets, as well as oversee the progress and completion of customer orders.

13. Customer Queries

Here's how customer service executives use customer queries:
  • Experienced in resolving customer queries and customer service dissatisfaction.
  • Handled incoming calls from customers to resolve phone SIM activation issues, explained customer queries about their monthly phone bill charges.

14. Customer Issues

Here's how customer service executives use customer issues:
  • Identified, researched, and resolved customer issues while managing difficult and emotional customer situations.
  • Contributed creative and innovative ideas for resolving customer issues.

15. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how customer service executives use troubleshoot:
  • Manage, maintain, setup, and troubleshoot email issues.
  • Cable Troubleshoot cable, phone, and internet service for the client Comcast Cable.
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List of customer service executive skills to add to your resume

Customer service executive skills

The most important skills for a customer service executive resume and required skills for a customer service executive to have include:

  • Strong Customer Service
  • Post Sales
  • Customer Complaints
  • Customer Satisfaction
  • Inbound Calls
  • Emails
  • Customer Inquiries
  • Outbound Calls
  • Customer Support
  • Customer Accounts
  • Customer Care
  • Customer Orders
  • Customer Queries
  • Customer Issues
  • Troubleshoot
  • Credit Card
  • Customer Relations
  • Billing Issues
  • Hotel Reservations
  • Service Issues
  • Anti-Money Laundering
  • Account Management Support
  • Telephone Calls
  • Guest Reviews
  • Product Knowledge
  • Samsung
  • Customer Feedback
  • Quality Standards
  • PowerPoint
  • UK
  • Problem Resolution
  • Customer Retention
  • Customer Interaction
  • Technical Issues
  • Service Problems
  • Billing Inquiries
  • Customer Problems
  • MIS
  • KPI
  • Customer Grievances
  • Quality Customer Service
  • SLA
  • Business Bureau
  • Customer Calls
  • VIP
  • Delinquent Account Balances
  • Comcast

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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