What is a customer service expert and how to become one

Updated January 8, 2025

4 min read

Quoted expert

Sally Hiott B.S. MBA, DBA

A customer service expert specializes in providing top-notch service to customers. Their main focus is to ensure customer satisfaction by addressing inquiries, complaints, and issues efficiently and effectively. A customer service expert is expected to have in-depth knowledge of the company's products or services, policies, and procedures. They must be able to identify the root cause of customer problems and provide appropriate solutions while maintaining a positive attitude.

What general advice would you give to a customer service expert?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!

ScoreCustomer Service ExpertUS Average

Salary

7.6

Avg. Salary $99,957

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.7

Race

American Indian and Alaska Native 0.78%

Asian 6.55%

Black or African American 11.64%

Hispanic or Latino 19.36%

Unknown 5.59%

White 56.09%

Gender

female 57.42%

male 42.58%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

What are the pros and cons of being a customer service expert?

Pros

Development of communication and problem-solving skills
Exposure to diverse cultures and backgrounds
Chance to work in various industries
Learning about different products, services, and industries
Ability to work remotely

Cons

Dealing with difficult or angry customers
Long hours of sitting and talking on the phone or online
Strict adherence to company policies and procedures
No guarantee of job security or stability
Exposure to negative feedback or criticism from customers

Key steps to become a customer service expert

Explore customer service expert education requirements

Most common customer service expert degrees

Bachelor's

41.5 %

Associate

22.3 %

High School Diploma

22.3 %

Start to develop specific customer service expert skills

Skills	Percentages
Cleanliness	25.80%
Customer Service	24.50%
Reservations	10.64%
PowerPoint	8.95%
Product Knowledge	8.55%

Complete relevant customer service expert training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer service experts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer service expert based on U.S. Bureau of Labor Statistics data and data from real customer service expert resumes.

Research customer service expert duties and responsibilities

Manage produce cleanliness and preparation.
Develop and execute training programs for new hires at the POS.
Receive and distribute inventory, operate cash register and POS machine, problem solving, and assisting customers.
Develop PowerPoint presentations, new tracking systems and reports that are praised for their quality, comprehensiveness and timeliness.

Prepare your customer service expert resume

When your background is strong enough, you can start writing your customer service expert resume.

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Choose from 10+ customizable customer service expert resume templates

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