A customer service expert is charged with responding and resolving customer queries through phone, email, or chat. He suggests solutions and guides product users through the functionalities, usage, and features. He identifies customer needs. Besides that, he analyzes and reports product malfunctions. Furthermore, he updates databases with relevant information about technical issues or interactions made with customers. Additionally, he monitors customer complaints on social media platforms and shares feature requests. Also, he follows up with customers to ensure their problems are resolved.
The minimum educational requirement is a high school diploma or its equivalent. However, employers prefer a bachelor's degree in business, communications, or a related field. You must be proficient in help desk software like Zendesk and CRM. Candidates must also have previous experience in a similar role. Essential skills include problem-solving, communication, multitasking, and customer service skills. Customer service experts make around $34,358 for annum. This falls between $24,000 and $50,000.
There is more than meets the eye when it comes to being a customer service expert. For example, did you know that they make an average of $56.85 an hour? That's $118,246 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many customer service experts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a customer service expert, we found that a lot of resumes listed 38.9% of customer service experts included communication, while 14.3% of resumes included customer base, and 13.9% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service expert job title. But what industry to start with? Most customer service experts actually find jobs in the retail and hospitality industries.
If you're interested in becoming a customer service expert, one of the first things to consider is how much education you need. We've determined that 41.5% of customer service experts have a bachelor's degree. In terms of higher education levels, we found that 3.9% of customer service experts have master's degrees. Even though some customer service experts have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer service expert. When we researched the most common majors for a customer service expert, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service expert resumes include high school diploma degrees or diploma degrees.
You may find that experience in other jobs will help you become a customer service expert. In fact, many customer service expert jobs require experience in a role such as customer service representative. Meanwhile, many customer service experts also have previous career experience in roles such as cashier or sales associate.