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Become A Customer Service Expert

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Working As A Customer Service Expert

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $85,000

    Average Salary

What Does A Customer Service Expert Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Customer Service Expert

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Customer Service Expert Jobs

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Customer Service Expert Career Paths

Customer Service Expert
Office Assistant Executive Assistant Office Manager
General Manager
6 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
Sales Manager
5 Yearsyrs
Office Assistant Teacher Consultant
Account Manager
5 Yearsyrs
Hostess Specialist Account Executive
District Manager
7 Yearsyrs
Hostess Specialist Team Leader
Service Manager
6 Yearsyrs
Hostess Substitute Teacher Account Executive
Territory Manager
7 Yearsyrs
Expert Consultant Assistant Manager
Assistant General Manager
5 Yearsyrs
Expert Consultant Office Manager
Business Manager
6 Yearsyrs
Expert Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Security Officer Officer Manager
Branch Manager
6 Yearsyrs
Security Officer Officer Assistant Manager
Center Manager
6 Yearsyrs
Security Officer Coordinator Executive Assistant
Administrative Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Sales
10 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Sales Account Manager
6 Yearsyrs
Certified Nursing Assistant Lead Teacher Manager
Business Owner
6 Yearsyrs
Delivery Driver Foreman Store Manager
Sales And Marketing Manager
6 Yearsyrs
Delivery Driver Foreman Operations Manager
Client Services Manager
7 Yearsyrs
Delivery Driver Field Service Technician Operations Manager
Manager, Assistant Vice President
7 Yearsyrs
Customer Care Representative Collections Specialist Credit Analyst
Relationship Manager
6 Yearsyrs
Customer Care Representative Billing Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
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Do you work as a Customer Service Expert?

Help others decide if this is a good career for them

Average Length of Employment
Customer Associate 1.9 years
Customer Assistant 1.8 years
Top Careers Before Customer Service Expert
Cashier 16.1%
Server 4.0%
Internship 3.9%
Manager 3.5%
Supervisor 1.8%
Volunteer 1.7%
Top Careers After Customer Service Expert
Cashier 13.2%
Server 4.7%
Manager 3.8%
Internship 3.5%
Supervisor 1.9%
Specialist 1.9%
Hostess 1.9%

Do you work as a Customer Service Expert?

Customer Service Expert Demographics

Gender

Female

51.5%

Male

35.9%

Unknown

12.6%
Ethnicity

White

62.1%

Hispanic or Latino

16.0%

Black or African American

11.8%

Asian

6.3%

Unknown

3.8%
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Foreign Languages Spoken

Spanish

57.5%

French

10.3%

Italian

6.9%

Hindi

3.4%

Urdu

3.4%

Russian

3.4%

Turkish

1.1%

Portuguese

1.1%

Chinese

1.1%

Vietnamese

1.1%

German

1.1%

Romanian

1.1%

Hebrew

1.1%

Cantonese

1.1%

Carrier

1.1%

Mongolian

1.1%

Korean

1.1%

Arabic

1.1%

Ukrainian

1.1%
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Customer Service Expert Education

Schools

University of Phoenix

24.8%

University of Missouri - Saint Louis

5.6%

Southern New Hampshire University

5.6%

Ashford University

5.0%

Strayer University

5.0%

Wake Technical Community College

4.3%

University of Minnesota - Twin Cities

4.3%

University of Houston

4.3%

Tennessee State University

3.7%

Middle Tennessee State University

3.7%

The Academy

3.7%

Ivy Tech Community College of Indiana

3.7%

Central New Mexico Community College

3.7%

University of Tennessee - Chattanooga

3.7%

University of South Florida

3.1%

National University

3.1%

Central Piedmont Community College

3.1%

Wilmington University

3.1%

University of North Carolina at Greensboro

3.1%

University of North Texas

3.1%
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Majors

Business

29.7%

Psychology

7.0%

General Studies

5.5%

Health Care Administration

5.0%

Criminal Justice

4.9%

Nursing

4.8%

Medical Assisting Services

4.7%

Accounting

4.3%

Management

4.1%

Communication

3.8%

Marketing

3.5%

Graphic Design

3.2%

English

3.1%

Education

2.9%

Computer Science

2.6%

Liberal Arts

2.5%

Finance

2.3%

Computer Information Systems

2.1%

Information Technology

2.0%

Human Resources Management

1.9%
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Degrees

Bachelors

36.5%

Other

31.5%

Associate

14.9%

Masters

8.4%

Certificate

4.9%

Diploma

2.9%

Doctorate

0.5%

License

0.4%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$85,000
View Detailed Salary Report
$43,000
Min 10%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$85,000
Median 50%
$165,000
Max 90%
Best Paying Company
Wireless Advocates
Highest Paying City
San Francisco, CA
Highest Paying State
Louisiana
Avg Experience Level
2.3 years
How much does a Customer Service Expert make at top companies?
The national average salary for a Customer Service Expert in the United States is $85,212 per year or $41 per hour. Those in the bottom 10 percent make under $43,000 a year, and the top 10 percent make over $165,000.

How Would You Rate The Salary Of a Customer Service Expert?

Have you worked as a Customer Service Expert? Help other job seekers by rating your experience as a Customer Service Expert.

Top Skills for A Customer Service Expert

  1. Customer Service
  2. Phone Calls
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Maintain quality control/satisfaction actions, cashier and expediting orders and constantly seeking new ways to improve customer service.
  • Route emergency calls appropriately, paging individuals to inform about the telephone calls, using paging and interoffice communication equipment.
  • Expressed alternatives and problem solving skills when working with management for sales floor design and marketing.
  • Listened and responded to consumer customers; established rapport while performing service and technical support functions.
  • Provided excellent customer service Answered phones Excellent product knowledge Department leadership

How Would You Rate Working As a Customer Service Expert?

Are you working as a Customer Service Expert? Help us rate Customer Service Expert as a Career.

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Average Salary:

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Top 10 Best States for Customer Service Experts

  1. New Hampshire
  2. Minnesota
  3. Rhode Island
  4. Wisconsin
  5. Massachusetts
  6. Wyoming
  7. Connecticut
  8. Delaware
  9. Ohio
  10. New Jersey
  • (784 jobs)
  • (2,327 jobs)
  • (352 jobs)
  • (2,079 jobs)
  • (2,358 jobs)
  • (292 jobs)
  • (953 jobs)
  • (333 jobs)
  • (4,247 jobs)
  • (2,896 jobs)

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