Customer Service Expert Careers

A customer service expert is charged with responding and resolving customer queries through phone, email, or chat. He suggests solutions and guides product users through the functionalities, usage, and features. He identifies customer needs. Besides that, he analyzes and reports product malfunctions. Furthermore, he updates databases with relevant information about technical issues or interactions made with customers. Additionally, he monitors customer complaints on social media platforms and shares feature requests. Also, he follows up with customers to ensure their problems are resolved.

The minimum educational requirement is a high school diploma or its equivalent. However, employers prefer a bachelor's degree in business, communications, or a related field. You must be proficient in help desk software like Zendesk and CRM. Candidates must also have previous experience in a similar role. Essential skills include problem-solving, communication, multitasking, and customer service skills. Customer service experts make around $34,358 for annum. This falls between $24,000 and $50,000.

There is more than meets the eye when it comes to being a customer service expert. For example, did you know that they make an average of $56.85 an hour? That's $118,246 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Customer Service Expert Do

There are certain skills that many customer service experts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a customer service expert, we found that a lot of resumes listed 38.9% of customer service experts included communication, while 14.3% of resumes included customer base, and 13.9% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer service expert job title. But what industry to start with? Most customer service experts actually find jobs in the retail and hospitality industries.

How To Become a Customer Service Expert

If you're interested in becoming a customer service expert, one of the first things to consider is how much education you need. We've determined that 41.5% of customer service experts have a bachelor's degree. In terms of higher education levels, we found that 3.9% of customer service experts have master's degrees. Even though some customer service experts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer service expert. When we researched the most common majors for a customer service expert, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer service expert resumes include high school diploma degrees or diploma degrees.

You may find that experience in other jobs will help you become a customer service expert. In fact, many customer service expert jobs require experience in a role such as customer service representative. Meanwhile, many customer service experts also have previous career experience in roles such as cashier or sales associate.

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Average Salary
$118,246
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
184,169
Job Openings

Customer Service Expert Career Paths

Top Careers Before Customer Service Expert

Cashier
16.1 %

Top Careers After Customer Service Expert

Cashier
13.3 %

Customer Service Expert Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Service Expert

Customer Service Experts in America make an average salary of $118,246 per year or $57 per hour. The top 10 percent makes over $176,000 per year, while the bottom 10 percent under $79,000 per year.
Average Salary
$118,246
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Best Paying Cities For Customer Service Experts

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range95k - 200k$138k$138,148
Las Vegas, NV
Salary Range57k - 153k$94k$94,166
Phoenix, AZ
Salary Range47k - 142k$83k$82,633
Warwick, RI
Salary Range40k - 128k$72k$72,348
Plano, TX
Salary Range33k - 120k$64k$63,755
Tallahassee, FL
Salary Range33k - 120k$64k$63,559
Manassas, VA
Salary Range30k - 105k$57k$56,714
Memphis, TN
Salary Range29k - 104k$55k$55,222
Atlanta, GA
Salary Range28k - 100k$53k$53,245
Mount Pleasant, SC
Salary Range28k - 98k$53k$52,932
Morgantown, WV
Salary Range25k - 88k$47k$47,271
Greenwood, IN
Salary Range25k - 82k$46k$45,630
Saint Louis, MO
Salary Range25k - 80k$45k$45,224
Denver, CO
Salary Range25k - 79k$45k$45,037
$25k
$200k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Furniture Handler/Customer Service
Room & Board Inc.
08/06/2021
$33,39208/06/2021
Customer Service Expert
Central Waste & Recycling
08/06/2021
$31,30508/06/2021
Event Day Customer Service
Best Crowd Management
08/04/2021
$20,87008/04/2021
Customer Service Expert-Consumer Advocate (Work From Home)
GE Appliances, a Haier Company
08/03/2021
$31,30508/03/2021
Customer Service Expert-Consumer Advocate (Work From Home)
GE Appliances, a Haier Company
08/03/2021
$31,30508/03/2021
See More Recent Salaries

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Customer Service Expert Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Expert. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Service Expert Resume

At Zippia, we went through countless Customer Service Expert resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Customer Service Expert Resume Examples And Templates

Customer Service Expert Demographics

Gender

female

55.2 %

male

38.7 %

unknown

6.1 %

Ethnicity

White

63.0 %

Hispanic or Latino

16.6 %

Black or African American

10.8 %

Foreign Languages Spoken

Spanish

57.5 %

French

10.3 %

Italian

6.9 %
Show More Customer Service Expert Demographics

Customer Service Expert Education

Majors

Business
27.8 %

Degrees

Bachelors

41.5 %

Associate

22.3 %

High School Diploma

22.3 %

Online Courses For Customer Service Expert That You May Like

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

Customer Service
udemy
4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Service Expert

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 38.9% of customer service experts listed communication on their resume, but soft skills such as communication skills and computer skills are important as well.

Best States For a Customer Service Expert

Some places are better than others when it comes to starting a career as a customer service expert. The best states for people in this position are California, Hawaii, Nevada, and Connecticut. Customer service experts make the most in California with an average salary of $118,424. Whereas in Hawaii and Nevada, they would average $108,113 and $90,975, respectively. While customer service experts would only make an average of $88,970 in Connecticut, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Arizona

Total Customer Service Expert Jobs:
3,118
Highest 10% Earn:
$172,000
Location Quotient:
1.24
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Customer Service Expert Jobs:
986
Highest 10% Earn:
$184,000
Location Quotient:
1.1
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Maine

Total Customer Service Expert Jobs:
890
Highest 10% Earn:
$165,000
Location Quotient:
1.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer Service Experts

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Top Customer Service Expert Employers

1. Fred's
4.4
Avg. Salary: 
$28,121
Customer Service Experts Hired: 
104+
2. SAP
4.8
Avg. Salary: 
$136,869
Customer Service Experts Hired: 
83+
3. J. C. Penney
4.5
Avg. Salary: 
$29,889
Customer Service Experts Hired: 
73+
4. Stericycle
4.4
Avg. Salary: 
$103,878
Customer Service Experts Hired: 
64+
5. Discover Financial Services
4.6
Avg. Salary: 
$126,763
Customer Service Experts Hired: 
33+
6. Domino's Pizza
4.3
Avg. Salary: 
$90,511
Customer Service Experts Hired: 
33+

Customer Service Expert Videos

Updated August 18, 2021