A customer service expert is charged with responding and resolving customer queries through phone, email, or chat. He/She suggests solutions and guides product users through the functionalities, usage, and features. He/She identifies customer needs. Besides that, he/she analyzes and reports product malfunctions. Furthermore, he/she updates databases with relevant information about technical issues or interactions made with customers. Additionally, he/she monitors customer complaints on social media platforms and shares feature requests. Also, he/she follows up with customers to ensure their problems are resolved.

The minimum educational requirement is a high school diploma or its equivalent. However, employers prefer a bachelor's degree in business, communications, or a related field. You must be proficient in help desk software like Zendesk and CRM. Candidates must also have previous experience in a similar role. Essential skills include problem-solving, communication, multitasking, and customer service skills. Customer service experts make around $34,358 for annum. This falls between $24,000 and $50,000.

What Does a Customer Service Expert Do

There are certain skills that many customer service experts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

Learn more about what a Customer Service Expert does

How To Become a Customer Service Expert

If you're interested in becoming a customer service expert, one of the first things to consider is how much education you need. We've determined that 41.5% of customer service experts have a bachelor's degree. In terms of higher education levels, we found that 3.9% of customer service experts have master's degrees. Even though some customer service experts have a college degree, it's possible to become one with only a high school degree or GED.

Customer Service Expert Job Description

Customer service experts are tenured employees in an organization who ensure customers receive quality service at all times. They have in-depth organizational knowledge that enables them to provide customer service tips and guidelines to junior members of the team, manage irate customers, and ensure that customers are happy.

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Customer Service Expert Career Paths

Average Salary for a Customer Service Expert

Customer Service Experts in America make an average salary of $99,957 per year or $48 per hour. The top 10 percent makes over $173,000 per year, while the bottom 10 percent under $57,000 per year.
Average Customer Service Expert Salary
$99,957 Yearly
$48.06 hourly

What Am I Worth?


Roles and Types of Customer Service Expert

The role of a customer service expert includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general customer service expert responsibilities:

  • Our spa specialists play an important role in support of a number of vital spa functions. At our hotels these associates work to build an experience that is memorable
  • Advises and guides internal business partners through the end-to-end acquisition process to procure goods
  • Knowledge of descriptive statistics and ability to apply it to business problems. Skills to execute statistical software, including, but not limited to, multiple regression analysis

There are several types of customer service expert, including:

Customer Service Agent


A Customer Service Agent is a front-line staff at any business or company. They are the first person a customer contacts to acquire information about a product, or submit an order, to file complaints, or request returns. Customer service agents resolve any doubt or issue customers might have about the products, services, or policies of the company.

They process orders and returns, follow up on open cases, and document customer data. The agents might operate over the phone, answer emails, or be at the customers' disposal on live chat. They have to have up-to-date information about the products and processes of the company in order to efficiently troubleshoot. Collecting customer feedback to create reports about the efficiency of their service is also the responsibility of customer service agents.

As they are the first interaction a customer will have with a business or institution, their job is to create and maintain a good relationship with customers and create an attractive image of the company. However, customers rarely bother to make contact unless they have a problem, so customer service agents should expect an outpouring of customer frustration. Make sure you have nerves of steel and know-how to keep you calm if you decide to give this position a go.
  • Average Salary: $29,598
  • Degree: Bachelor's Degree

Customer Care Representative


Customer service representatives are the first contact a customer will have with a company. They take orders, answer questions, listen to complaints, provide information, and process returns over the phone or via email.

As a customer service agent, you are the cornerstone of the success of every enterprise that is putting products or services on the market. Companies live and die by content customers, and customers yearn for personalized service. No matter how top-notch the product the company is selling, if a customer's needs are not taken care of, there is a 50% chance they will just switch to another brand, and if they rate their experience as downright bad, 86% of them will leave and never look back.

No pressure, but you will actively contribute to creating revenue for your employer, and to be successful at it, patience is key. If you are able to take the time to fully listen to the customers, you are halfway there.
  • Average Salary: $32,912
  • Degree: Bachelor's Degree

Customer Service Representative


Do you like listening to others' problems? Well, ok, nobody really enjoys listening to complaints, but some are better at pretending to care than others. If that's you, maybe consider a career as a customer service representative.

From customer complaints to processing orders and just being able to answer questions, customer service representative interact with customers throughout their day. The great news is that representatives are needed in almost every industry, so it shouldn't be that difficult to find a job. And as long as you're able to communicate well with others and know your way around a computer, all you need is a high school degree and some on-the-job training.
  • Average Salary: $32,260
  • Degree: High School Diploma

States With The Most Customer Service Expert Jobs

Mouse over a state to see the number of active customer service expert jobs in each state. The darker areas on the map show where customer service experts earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Customer Service Expert Jobs By State

RankStateNumber of JobsAverage Salary
6New York4,851$86,938
8North Carolina4,572$61,277
12New Jersey3,153$98,902
22South Carolina2,234$60,504
35New Mexico1,003$61,338
38New Hampshire806$91,086
41West Virginia538$61,347
43Rhode Island481$95,486
46North Dakota303$49,683
48South Dakota295$39,914

Customer Service Expert Education

Customer Service Expert Majors

27.8 %

Customer Service Expert Degrees


41.5 %


22.3 %

High School Diploma

22.3 %

Top Skills For a Customer Service Expert

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 25.8% of customer service experts listed cleanliness on their resume, but soft skills such as communication skills and computer skills are important as well.

Choose From 10+ Customizable Customer Service Expert Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Expert templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Expert resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Service Expert Demographics

Customer Service Expert Gender Distribution


After extensive research and analysis, Zippia's data science team found that:

  • Among customer service experts, 57.4% of them are women, while 42.6% are men.

  • The most common race/ethnicity among customer service experts is White, which makes up 56.1% of all customer service experts.

  • The most common foreign language among customer service experts is Spanish at 57.5%.

Online Courses For Customer Service Expert That You May Like

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Best States For a Customer Service Expert

Some places are better than others when it comes to starting a career as a customer service expert. The best states for people in this position are California, Massachusetts, New Jersey, and Rhode Island. Customer service experts make the most in California with an average salary of $108,323. Whereas in Massachusetts and New Jersey, they would average $103,715 and $98,902, respectively. While customer service experts would only make an average of $95,486 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Ohio

Total Customer Service Expert Jobs: 5,236
Highest 10% Earn:
Location Quotient:

2. New Hampshire

Total Customer Service Expert Jobs: 806
Highest 10% Earn:
Location Quotient:

3. Pennsylvania

Total Customer Service Expert Jobs: 4,683
Highest 10% Earn:
Location Quotient:
Full List Of Best States For Customer Service Experts

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Top Customer Service Expert Employers

Most Common Employers For Customer Service Expert

RankCompanyAverage SalaryHourly RateJob Openings
2Gap Inc.$109,201$52.5026
5Ameriprise Financial$90,112$43.3211
6GE Appliances$84,168$40.4732

Customer Service Expert Videos