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The differences between customer service experts and customer service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service expert and a customer service specialist. Additionally, a customer service expert has an average salary of $99,957, which is higher than the $33,238 average annual salary of a customer service specialist.
The top three skills for a customer service expert include cleanliness, customer service and reservations. The most important skills for a customer service specialist are customer service, strong customer service, and cleanliness.
A customer service expert is responsible for providing excellent customer by responding to the customers' inquiries and concerns regarding the goods and services the company offers. Customer service experts also handle and escalate high-level complaints, processing order replacements, and issuing refunds as needed. They check customer accounts, resolve billing issues, and monitor product delivery details. A customer service expert must have excellent communication and organizational skills, especially the knowledge of sales techniques, to sell services that would increase the company's revenues and profitability.
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions. They attend to customers' inquiries and provide answers to their questions on products or services that the company offers. They also address customer complaints and help mitigate the concerns by offering solutions such as instructions on how to fix defects, or processing replacements or refunds. Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
Customer service experts and customer service specialists have different pay scales, as shown below.
| Customer Service Expert | Customer Service Specialist | |
| Average salary | $99,957 | $33,238 |
| Salary range | Between $57,000 And $173,000 | Between $26,000 And $42,000 |
| Highest paying City | San Francisco, CA | Boston, MA |
| Highest paying state | California | Massachusetts |
| Best paying company | SAP | Dell |
| Best paying industry | - | Finance |
There are a few differences between a customer service expert and a customer service specialist in terms of educational background:
| Customer Service Expert | Customer Service Specialist | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service experts' and customer service specialists' demographics:
| Customer Service Expert | Customer Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 42.6% Female, 57.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.6% Unknown, 5.6% Hispanic or Latino, 19.4% Asian, 6.5% White, 56.1% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 20.0% Asian, 6.8% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |