Customer service expert demographics and statistics in the US
Customer service expert demographics research summary. Zippia estimates customer service expert demographics and statistics in the United States by using a database of 30 million profiles. Our customer service expert estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service experts after extensive research and analysis:
- There are over 217,388 customer service experts currently employed in the United States.
- 57.4% of all customer service experts are women, while 42.6% are men.
- The average customer service expert age is 40 years old.
- The most common ethnicity of customer service experts is White (56.1%), followed by Hispanic or Latino (19.4%), Black or African American (11.6%) and Asian (6.5%).
- Customer service experts are most in-demand in Tempe, AZ.
- San Francisco, CA pays an annual average wage of $117,690, the highest in the US.
- In 2022, women customer service experts earned 93% of what men earned.
- Ohio is the best state for customer service experts to live.
- Customer service experts are 56% more likely to work at private companies in comparison to public companies.
On this page
Customer service expert demographics by:
Customer service expert gender statistics
57.4% of customer service experts are women and 42.6% of customer service experts are men.
- Female, 57.4%
- Male, 42.6%
Customer service expert gender ratio
| Gender | Percentages |
|---|---|
| Female | 57.4% |
| Male | 42.6% |
Customer service expert gender pay gap
Women earn 93¢ for every $1 earned by men
Male income
$111,626
Female income
$103,523
Customer service expert gender ratio over time
This data breaks down the percentage of men and women in customer service expert positions over time. Currently, 57.4% of customer service experts are female.
Customer service expert gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 40.68% | 59.32% |
| 2011 | 40.51% | 59.49% |
| 2012 | 42.19% | 57.81% |
| 2013 | 42.68% | 57.32% |
| 2014 | 43.25% | 56.75% |
| 2015 | 43.12% | 56.88% |
| 2016 | 43.74% | 56.26% |
| 2017 | 44.22% | 55.78% |
| 2018 | 42.77% | 57.23% |
| 2019 | 42.29% | 57.71% |
| 2020 | 43.00% | 57.00% |
| 2021 | 42.58% | 57.42% |
Customer service expert related jobs gender ratio
We compared customer service experts with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Customer Service Expert | 43% | 57% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service expert demographics by race
The most common ethnicity among customer service experts is White, which makes up 56.1% of all customer service experts. Comparatively, 19.4% of customer service experts are Hispanic or Latino and 11.6% of customer service experts are Black or African American.
- White, 56.1%
- Hispanic or Latino, 19.4%
- Black or African American, 11.6%
- Asian, 6.5%
- Unknown, 5.6%
- American Indian and Alaska Native, 0.8%
Customer service expert race
| Customer service expert race | Percentages |
|---|---|
| White | 56.1% |
| Hispanic or Latino | 19.4% |
| Black or African American | 11.6% |
| Asian | 6.5% |
| Unknown | 5.6% |
| American Indian and Alaska Native | 0.8% |
Customer service expert race and ethnicity over time
See how customer service expert racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service expert race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 63.49% | 11.89% | 5.83% | 15.41% |
| 2011 | 63.21% | 12.18% | 5.97% | 15.28% |
| 2012 | 62.41% | 12.06% | 5.78% | 16.14% |
| 2013 | 62.76% | 11.90% | 5.95% | 15.81% |
| 2014 | 62.13% | 11.84% | 6.26% | 16.00% |
| 2015 | 61.52% | 11.58% | 6.05% | 17.11% |
| 2016 | 60.63% | 12.08% | 6.29% | 17.01% |
| 2017 | 61.55% | 11.49% | 6.25% | 16.83% |
| 2018 | 61.36% | 11.07% | 6.42% | 17.21% |
| 2019 | 60.96% | 11.27% | 6.23% | 17.73% |
| 2020 | 58.40% | 10.67% | 6.38% | 18.34% |
| 2021 | 56.09% | 11.64% | 6.55% | 19.36% |
Customer service expert wage gap by race
According to our data, asian customer service experts have the highest average salary compared to other ethnicities. Black or african american customer service experts have the lowest average salary at $109,144.
| Ethnicity | Salary |
|---|---|
| Unknown | $109,471 |
| White | $112,051 |
| Black or African American | $109,144 |
| Asian | $116,240 |
| Hispanic or Latino | $111,366 |
Average customer service expert age
See how the average age of customer service experts varies based on ethnicity and gender.
Male
Female
Customer service expert age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Customer service expert age breakdown
The average age of customer service experts is 40+ years years old, representing 49% of the customer service expert population.
Customer service expert age breakdown
| Customer Service Expert Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Customer service expert educational attainment
The most common degree for customer service experts is bachelor's degree, with 41% of customer service experts earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 22%.
- Bachelor's, 41%
- Associate, 22%
- High School Diploma, 22%
- Diploma, 6%
- Other Degrees, 9%
Customer service experts by degree level
| Customer service expert degree | Percentages |
|---|---|
| Bachelor's | 41% |
| Associate | 22% |
| High School Diploma | 22% |
| Diploma | 6% |
| Other Degrees | 9% |
Customer service expert jobs you might like
Customer service expert wage gap by degree level
According to the data, customer service experts with a Master's degree earn more than those without, at $139,244 annually. With a Bachelor's degree, customer service experts earn a median annual income of $128,009 compared to $105,302 for customer service experts with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $139,244 |
| High School Diploma or Less | $97,949 |
| Bachelor's Degree | $128,009 |
| Some College/ Associate Degree | $105,302 |
Customer service expert employment statistics
Most customer service experts work for a private in the retail industry.
Company size where customer service experts work
Below, you can see the size of companies where customer service experts work.
Customer service expert jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 14% |
| 500 - 1,000 employees | 5% |
| 1,000 - 10,000 employees | 24% |
| > 10,000 employees | 46% |
Customer service expert jobs by company type
Employees with the customer service expert job title have their preferences when it comes to working for a company. For instance, most customer service experts prefer to work at private companies over public companies.
Customer service expert jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 40% |
| Private | 56% |
| Government | 2% |
Customer service expert jobs by industry
The most common industries for customer service experts are retail, hospitality and technology.
Customer service expert industry statistics
| Industry | Percentages |
|---|---|
| Retail | 20% |
| Fortune 500 | 19% |
| Hospitality | 13% |
| Technology | 8% |
| Professional | 6% |
| Telecommunication | 5% |
| Manufacturing | 5% |
| Finance | 5% |
| Health Care | 3% |
| Insurance | 3% |
| Media | 2% |
| Construction | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Transportation | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Education | 1% |
| Energy | 1% |
Customer service expert turnover and employment statistics
Customer service expert unemployment rate over time
The unemployment rate for customer service experts between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service expert unemployment rate by year
| Year | Customer service expert unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average customer service expert tenure
The average customer service expert stays at their job for 1-2 years, based on the 2,509 customer service experts resumes in Zippia's database.
Customer service expert tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 23% |
| 1-2 years | 35% |
| 3-4 years | 14% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 7% |
Customer service expert LGBT ratio compared to similar jobs
Review the percent of customer service experts that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Customer Service Expert | 7.19% | - |
| Document Clerk | 8.60% | 99,244 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Circulation Assistant | 11.16% | 738 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Similar customer service expert jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Order Management Specialist | 5.53% | 102,332 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Document Clerk | 8.60% | 99,244 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Circulation Assistant | 11.16% | 738 |
| Receptionist/Human Resources Assistant | 15.31% | 63,704 |
Foreign languages spoken by customer service experts
The most common foreign language among customer service experts is Spanish at 57.5%. The second-most popular foreign language spoken is French at 10.3% and Italian is the third-most popular at 6.9%.
- Spanish, 57.5%
- French, 10.3%
- Italian, 6.9%
- Russian, 3.4%
- Urdu, 3.4%
- Other, 18.5%
Customer service expert languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 57.5% |
| French | 10.3% |
| Italian | 6.9% |
| Russian | 3.4% |
| Urdu | 3.4% |
| Other | 18.5% |
