How to hire a customer service expert

How to hire a customer service expert, step by step

Here's a step-by-step customer service expert hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer service expert job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer service expert
• Step 8: Go through the hiring process checklist

What does a customer service expert do?

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1. Identify your hiring needs

   First, determine the employments status of the customer service expert you need to hire. Certain customer service expert roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A customer service expert's background is also an important factor in determining whether they'll be a good fit for the position. For example, customer service experts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of customer service experts.

   Type of Customer Service Expert	Description	Hourly rate
   Customer Service Expert	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$27-83
   Customer Sales Representative	The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications... Show more	$12-25
   Service Agent	A service agent is a professional whose primary function is to provide a friendly service to internal and external customers about the organization's products and services. An agent should be people-oriented, highly motivated with a positive and friendly attitude... Show more	$10-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Cleanliness
   • Customer Service
   • Reservations
   • PowerPoint
   • Product Knowledge
   • Cash Handling
   • Work Ethic
   • Patients
   • CRM
   • Store Operations
   • Apple
   • Store Policies
   • Technical Support
   • Customer Inquiries

   Check all skills

   Responsibilities:

   • Manage produce cleanliness and preparation.
   • Develop and execute training programs for new hires at the POS.
   • Receive and distribute inventory, operate cash register and POS machine, problem solving, and assisting customers.
   • Develop PowerPoint presentations, new tracking systems and reports that are praised for their quality, comprehensiveness and timeliness.
   • Process transactions such as deposits, retirement savings plan contributions, ATM transactions, night deposits, and mail deposits.
   • Answer inquiries about bank deposit products and service charges; ATM debit card usage; and checking and savings account transactions.

   More customer service expert duties

3. Make a budget

   Including a salary range in your customer service expert job description is a great way to entice the best and brightest candidates. A customer service expert salary can vary based on several factors:

   • Location. For example, customer service experts' average salary in south dakota is 63% less than in california.
   • Seniority. Entry-level customer service experts earn 67% less than senior-level customer service experts.
   • Certifications. A customer service expert with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a customer service expert's salary.

   Average customer service expert salary

   $99,957yearly

   $48.06 hourly rate

   ---

   Entry-level customer service expert salary

   $57,000 yearly salary

   Updated December 25, 2025

   Average customer service expert salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$117,690	$57
   2	District of Columbia	$106,331	$51
   3	Rhode Island	$96,253	$46
   4	New York	$87,745	$42
   5	Texas	$83,768	$40
   6	Virginia	$79,560	$38
   7	Washington	$79,421	$38
   8	Arizona	$78,381	$38
   9	Illinois	$69,946	$34
   10	Nevada	$68,328	$33
   11	Oregon	$67,598	$33
   12	West Virginia	$66,032	$32
   13	North Carolina	$64,384	$31
   14	Louisiana	$61,888	$30
   15	New Mexico	$60,831	$29
   16	South Carolina	$60,678	$29
   17	Indiana	$59,265	$28
   18	Florida	$56,280	$27
   19	Idaho	$55,527	$27
   20	Georgia	$54,766	$26

   Average customer service expert salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	SAP	$153,033	$73.57	44
   2	Google	$146,450	$70.41	31
   3	Amazon	$141,358	$67.96	68
   4	Citi	$140,922	$67.75	9
   5	Novartis	$133,225	$64.05	2
   6	ICONMA	$130,644	$62.81
   7	New Relic	$128,965	$62.00
   8	Unum	$127,206	$61.16
   9	Integra LifeSciences	$123,674	$59.46
   10	Gartner	$122,093	$58.70	10
   11	Procore Technologies	$121,116	$58.23	2
   12	Calgon Carbon	$119,673	$57.54	2
   13	McKesson	$116,250	$55.89	7
   14	Splunk	$114,497	$55.05
   15	Volvo Trucks	$112,082	$53.89	4
   16	Ericsson	$112,072	$53.88
   17	ZF Group	$110,683	$53.21	3
   18	Swiss Reinsurance America Corporation	$108,615	$52.22	2
   19	Chrome River	$107,169	$51.52
   20	US Ecology	$107,057	$51.47

4. Writing a customer service expert job description

   A customer service expert job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer service expert job description:

   Customer service expert job description example

   Wage: $17.00

   Benefits and Perks:

   Not only do you get to be part of an organization where you Drive your Potential , Power your Passion !!

   Below are a few perks and discounts:

   • 40% off any standard Hertz Rental
   • Medical, Dental & Vision plan options
   • Retirement programs, including 401(k) employer matching
   • Paid Parental Leave & Adoption Assistance
   • Employee Assistance Program for employees & family
   • Educational Reimbursement & Discounts
   • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
   • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

   Job Description :

   The primary function of the Customer Service Greeter is to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes responding to customers’ inquiries regarding vehicles. Providing directions as needed.

   Essential Requirements:

   Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires a positive attitude and willingness to help others.

   Apply today and shift your career into drive for tomorrow!

   :

   At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

   Individuals are encouraged to apply for positions because of the characteristics that make them unique.

   Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

   EOE, including disability/veteran

   Copy this example

   

5. Post your job

   To find the right customer service expert for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with customer service experts they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit customer service experts who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your customer service expert job on Zippia to find and recruit customer service expert candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with customer service expert candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer service expert

   Once you've decided on a perfect customer service expert candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new customer service expert first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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