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Customer service expert job description

Updated March 14, 2024
6 min read

Customer service experts are tenured employees in an organization who ensure customers receive quality service at all times. They have in-depth organizational knowledge that enables them to provide customer service tips and guidelines to junior members of the team, manage irate customers, and ensure that customers are happy.

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Example customer service expert requirements on a job description

Customer service expert requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in customer service expert job postings.
Sample customer service expert requirements
  • Bachelor's degree in relevant field.
  • 2+ years of experience in customer service.
  • Proficiency in MS Office, CRM software.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment.
Sample required customer service expert soft skills
  • Excellent problem solving and interpersonal skills.
  • Ability to maintain composure when handling difficult customers.
  • Excellent customer service skills and telephone etiquette.
  • Highly organized and able to prioritize tasks.
  • Strong attention to detail and accuracy.

Customer service expert job description example 1

The Hertz Corporation customer service expert job description

Wage: $17.00

Benefits and Perks:

Not only do you get to be part of an organization where you Drive your Potential , Power your Passion !!

Below are a few perks and discounts:

  • 40% off any standard Hertz Rental
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
  • Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Job Description :

The primary function of the Customer Service Greeter is to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes responding to customers’ inquiries regarding vehicles. Providing directions as needed.

Essential Requirements:

Strong oral and written communication skills. Must have the ability to build relationships with customers. This position requires a positive attitude and willingness to help others.

Apply today and shift your career into drive for tomorrow!

:

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.

EOE, including disability/veteran

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Customer service expert job description example 2

Chick-fil-A customer service expert job description

Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love working in a fast-paced team environment? Come and join our Chick-fil-A team!
Join Our Chick-fil-A Family and Receive:
Flexible schedule
Sundays off
$2,500 college scholarships (must apply and be approved annually; 75% of applicant employees are approved)
Paid training
Discounted meals during shifts
Fun team environment
Opportunity to advance into leadership
Ability to build your career and resume

Your Role on Our Team:
Work in the Dining Room, Front Counter, Drive Thru or Kitchen
Work in a fast paced, high energy environment
Providing excellent customer service by looking guests in the eye, smiling, and engaging in encouraging conversations
Requirements/Responsibilities
The Ideal Team Member:
No experience necessary
Excels in a fast-paced environment and handles stressful situations well
Positive attitude
Loves serving and helping others and values teamwork
Demonstrates our Core 4 Values
Excitement to learn and take initiative
Enjoys the same daily routine tasks
Willing and able to work in a physically demanding role (including able to lift up to 50 lbs, work on feet for several hours, able to work outdoors in drive-thru)

Your job will be to perform repeated tasks with excellence in a fast paced environment. Are you up for the challenge? If so, apply today!
Special Instructions
Application Process: After you apply, you will receive an email and text from us. Please complete our follow-up questions ASAP. You’ll be invited to schedule a phone interview with our team. Spots fill up quickly on a first-come-first-serve basis. We’re looking forward to talking to you soon!
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Customer service expert job description example 3

PURA customer service expert job description

  • 3+ years of experience preferred.
  • Proven experience and a passion for customer experience improvement including operational excellence
  • Demonstrated ability and self-motivation to excel within an environment of continuous change.
  • Solid organizational skills and the ability to multitask, with solid, follow through to complete resolution
  • Excellent communication and presentation skills; ability to communicate technical and business requirements as well as sharing customer stories and insights.
  • Fast learner with the demonstrated ability to manage multiple priorities in a fast-paced environment
  • Proficient typing skills (55 - 70 WPM)
  • Experience with CRM Tools is a plus.

This position is full-time, located in Pleasant Grove, UT, with compensation depending on experience. This is not a remote position.

We know that each candidate may not meet all the listed requirements, but please apply anyway!

Pura’s Story

At Pura, we’re pairing smart tech with premium fragrance to create a perfectly personalized and customized scenting experience for the individual. We partner with brands like Disney, Capri Blue, and Anthropologie to bring original and well-loved fragrances to homes in a modern, convenient, and safe way. We know we’ve only just begun to unlock the possibility of scent, and we’re excited for the opportunities that lie ahead.

We’re quickly turning heads and getting noticed. We raised a seed round of 4.4M in February of 2020, was recognized by Inc. Magazine as a 2021 Best Workplace, won the Silicon Slopes Hall of Fame & Awards Advertising category in 2022, and we’re currently the 6th-fastest growing company in Utah. Check out our Instagram @pura and TikTok @trypura channels for a look into the excited, engaged community we’re building. We pride ourselves on being a human brand and in creating a culture worth talking about, and we have big goals for the future.

Join the Pura team!

*All candidates are subject to a background check.

Pura provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Updated March 14, 2024

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.