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Amazon Locker - Customer Service

Amazon Workforce Staffing
Annandale, VA
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Amazon Locker+ Customer Service AssociateJob OverviewYou're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.Duties & Responsibilities
Some of your duties may include: Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers. Maintain a clean, safe, and organized workspace. Manage responsibilities for a Locker+ location, including opening and closing site. Use technology like smartphones and handheld devices to sort, scan, and prepare orders. Receive truck deliveries. You'll also need to be able to: Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Be available to work part-time between the hours of 6:30 AM and 10:30 PM with schedules varying week to week. What it's like at Amazon Locker+ locations Safety . Your safety is important to us, so we provide safe working conditions. Surroundings . You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Activity . You'll be on your feet for the majority of your shift, helping customers and sorting packages. Temperature . Our Locker+ locations are in comfortable, climate-controlled environments. Noise level. Sound levels are minimal, what one would expect in a grocery store. Dress code. Casual with a few rules to follow for safety. Comfortable, closed-toe shoes are required. Why You'll Love this Job Stay busy. You‘ll be engaged your entire shift, from organizing packages to chatting with customers. Unique Workplace . Locations can vary, so you may be at a grocery or other retailer. Schedule options . Ideal for someone looking for a part-time role. Work up to 20 hours per week and be able to work differing schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Shift selections . Shifts follow operating business hours: 6:30 AM - 10:30 PM. Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Training . You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work. Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay. Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you. New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology. Customer Obsession . Making someone else happy actually makes your day. Quality is key. You have high standards and it shows in your work. Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker+ Associate, the following benefits are included: Competitive wage paid weekly, with overtime for more than 40 hours 401(k) savings plan Holiday pay opportunities On-the-job training and skills development Employee Assistance Program Learn more about Amazon Benefits and Culturehttps://hiring.amazon.com/why-amazon/benefits#/https://hiring.amazon.com/why-amazon/culture#/ Requirements: Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Basic Qualifications: High School, GED, or equivalent diploma How To Get Started
You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://hiring.amazon.com/people-with-disabilities#/.
New
5d ago
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Managed Services Expert

Caci International Inc.
Reston, VA
Time Type: Full time
Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a, senior technical professional with as-a-service, consumption-based, managed services experience to join our Managed Services Factory team in the Northern, Virginia area. The Managed Services Factory (MSF) is made up of an agile team of engineers using a common factory like approach to define/codify service playbooks and take these services to market. The Managed Services Expert (MSE) will be a strategic leader, using their expertise associated with defining, building and deploying Managed services to architect value centric solutions with profitable results. Demonstrating an innovative and results-oriented approach, this strategic leader will drive commercial best practice into our architecture and design, ultimately transforming our service to optimize delivery models and promote efficiencies.

The Managed Services Expert will bring their understanding of service delivery, cloud solutions and technical best practices, and how they apply within the Federal and DoD market spaces. Working alongside CACI Senior Solutions Architects and Executives, the MSE will be accountable for the overall solution development. The MSE will join forces with CACI teams and customers who have expressed a desire for managed service capabilities, shaping the specific business model for each customer, and maximizing efficiencies that will be accelerated by dedicated MSF teams. These teams will work in an agile fashion delivering services into the customers hands and provide the expertise required to move the customer at a more rapid pace to newer and better technologies and solutions. The MSE will be the client advocate, assuming the responsibility for understanding client requirements and providing a defined set of services to its clients.

What You'll Get to Do:

* Drive standardization, re-use of the overall Managed Services Factory common framework for implementing and growing play books and taking to market and delivering services.
* Design, architect, and maintain an as-a-Service catalog of services with supporting business case for resource unit pricing within a wide range of products and services that improve customer operations.
* Identify and hire talent required to implement and deliver services and evolve service delivery teams with access to skilled talent who can quickly implement new technology solutions.
* Own relationships with the customer, establishing proactive communications to evolve understanding of customer needs and requirements, and help them reach their annual goals.
* Provide thought leadership and vision for the team as well as the client in the areas of Service Delivery, Cloud Solutions, Security, Business Applications and End User Experience.
* Propel customers' technology adoption implementing a framework to envision, plan, prepare, implement/migrate, and optimize as their capability roadmap.
* Clearly articulate the benefits of adoption of managed services as an efficient way to keep up to date on technology.
* Establish, monitor, and report metrics used to manage IT Infrastructure and Operations
* Improve operational success for end-user services and service desk, network operations, systems administration, enterprise collaboration tools, and IT cloud infrastructure.
* Partner with CISO to ensure compliance standards and processes are appropriately defined, deployed, and monitored.
* Serves as a key technical and sales resource for the managed services line of business.
* Partner with CACI Managed Services Factory Executives and Sales teams in identifying and securing new opportunities for growth.
* Assumes ownership of Managed Services from the product marketing perspective in coordination with the Senior Solutions Architect.

You'll Bring These Qualifications:

* Must have a minimum of 10 years enterprise in the Service Delivery and Infrastructure industry within the Federal, IC, and DoD market spaces.
* Demonstrated capability of establishing and delivering profitable managed service, cloud and other as-a-Service (PaaS, SaaS, IaaS) solutions.
* Demonstrated experience in developing pricing structure and take to market plans for as-a-service, consumption-based, managed service models.
* Vendor Industry certifications (i.e., Microsoft, AWS, Cisco, ITIL).
* 5+ years' experience interacting with senior level clients/management, including presentation of complex concepts, technologies, and the adoption of managed services into an easy to understand format.
* Bachelor's degree in Computer Science or Engineering, or equivalent.

These Qualifications Would be Nice to Have:

* TS with SCI eligibility
* Willingness to complete Poly process

What We Can Offer You:

* Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
* We offer competitive benefits and learning and development opportunities.
* We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.
* We've been named a Best Place to Work by the Washington Post.
* For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As required by Executive Order 14042, Federal contractor employees are required to be fully vaccinated against COVID-19 by December 8, 2021 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before starting employment with CACI.
23d ago

HVAC Service Expert

Turner's Service Company
Manassas, VA
We are looking for highly technical, professional, residential service technicians who like to help people and can sell service. The essential functions of the HVAC Service Expert are to provide general HVAC installation, repair and services. This position handles service calls to customers in their homes and utilizes customer service training to educate and assist customers in choosing service, products and finance options.
Why join our team?

+ Plenty of advancement opportunities

+ Paid training

+ New service vehicles and top grade stock

+ New tablets

+ Paid vacations and sick leave

+ Ability to earn more than $100k!!!

+ Bonuses available on top of base pay

+ We live by our core value Great place to work -All for one and one for all

All Turners Service Company employees must be willing to follow our core values:

Safety First For Our Family and Theirs - Think Twice, Act Once

Delivering WOW Through Service - Exceeding Every Customer's Expectations

Demonstrate Highest Level of Integrity - Doing the Right Thing Even When No One is Watching

Great Place to Work - All for One and One for All

Requirements:

+ Must be willing to pursue, develop and participate in continuing education.

+ Must meet or exceed shop minimums.

+ Must know local HVAC codes and be able to apply them in a practical manner on each job.

+ Must be able to work with inspectors, suppliers, and co-workers to ensure correct project work, while abiding by all codes.

+ Must be able to draw simple diagrams and be able to read blue prints and other diagrams.

+ Must have and maintain a valid driver's license.

+ Must be able to regularly sit, stand, walk, bend and lift for prolonged periods of time.

+ Must be able to lift up to 100 pounds.

+ Typical work week is eight to ten hour workdays five days per week with regular weekend work, as well as early and/or late weekday meetings with customers, vendors and staff personnel as needed.

+ Must have a high school diploma or equivalent.

Benefits:

+ Medical Insurance

+ Dental Insurance

+ Gas benefits

+ 401K

+ Overtime Available

Come work with us, and not for us. Only motivated people should apply.
34d ago

Managed Services Expert

Caci International
Reston, VA
Time Type: Full time
Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is seeking a, senior technical professional with as-a-service, consumption-based, managed services experience to join our Managed Services Factory team in the Northern, Virginia area. The Managed Services Factory (MSF) is made up of an agile team of engineers using a common factory like approach to define/codify service playbooks and take these services to market. The Managed Services Expert (MSE) will be a strategic leader, using their expertise associated with defining, building and deploying Managed services to architect value centric solutions with profitable results. Demonstrating an innovative and results-oriented approach, this strategic leader will drive commercial best practice into our architecture and design, ultimately transforming our service to optimize delivery models and promote efficiencies.

The Managed Services Expert will bring their understanding of service delivery, cloud solutions and technical best practices, and how they apply within the Federal and DoD market spaces. Working alongside CACI Senior Solutions Architects and Executives, the MSE will be accountable for the overall solution development. The MSE will join forces with CACI teams and customers who have expressed a desire for managed service capabilities, shaping the specific business model for each customer, and maximizing efficiencies that will be accelerated by dedicated MSF teams. These teams will work in an agile fashion delivering services into the customers hands and provide the expertise required to move the customer at a more rapid pace to newer and better technologies and solutions. The MSE will be the client advocate, assuming the responsibility for understanding client requirements and providing a defined set of services to its clients.

**What You'll Get to Do:**

+ Drive standardization, re-use of the overall Managed Services Factory common framework for implementing and growing play books and taking to market and delivering services.

+ Design, architect, and maintain an as-a-Service catalog of services with supporting business case for resource unit pricing within a wide range of products and services that improve customer operations.

+ Identify and hire talent required to implement and deliver services and evolve service delivery teams with access to skilled talent who can quickly implement new technology solutions.

+ Own relationships with the customer, establishing proactive communications to evolve understanding of customer needs and requirements, and help them reach their annual goals.

+ Provide thought leadership and vision for the team as well as the client in the areas of Service Delivery, Cloud Solutions, Security, Business Applications and End User Experience.

+ Propel customers' technology adoption implementing a framework to envision, plan, prepare, implement/migrate, and optimize as their capability roadmap.

+ Clearly articulate the benefits of adoption of managed services as an efficient way to keep up to date on technology.

+ Establish, monitor, and report metrics used to manage IT Infrastructure and Operations

+ Improve operational success for end-user services and service desk, network operations, systems administration, enterprise collaboration tools, and IT cloud infrastructure.

+ Partner with CISO to ensure compliance standards and processes are appropriately defined, deployed, and monitored.

+ Serves as a key technical and sales resource for the managed services line of business.

+ Partner with CACI Managed Services Factory Executives and Sales teams in identifying and securing new opportunities for growth.

+ Assumes ownership of Managed Services from the product marketing perspective in coordination with the Senior Solutions Architect.

**You'll Bring These Qualifications:**

+ Must have a minimum of 10 years enterprise in the Service Delivery and Infrastructure industry within the Federal, IC, and DoD market spaces.

+ Demonstrated capability of establishing and delivering profitable managed service, cloud and other as-a-Service (PaaS, SaaS, IaaS) solutions.

+ Demonstrated experience in developing pricing structure and take to market plans for as-a-service, consumption-based, managed service models.

+ Vendor Industry certifications (i.e., Microsoft, AWS, Cisco, ITIL).

+ 5+ years' experience interacting with senior level clients/management, including presentation of complex concepts, technologies, and the adoption of managed services into an easy to understand format.

+ Bachelor's degree in Computer Science or Engineering, or equivalent.

**These Qualifications Would be Nice to Have:**

+ TS with SCI eligibility

+ Willingness to complete Poly process

**What We Can Offer You:**

+ Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

+ We offer competitive benefits and learning and development opportunities.

+ We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities.

+ We've been named a Best Place to Work by the Washington Post.

+ For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success.

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

As required by Executive Order 14042, Federal contractor employees are required to be fully vaccinated against COVID-19 by December 8, 2021 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination before starting employment with CACI.
60d+ ago

Customer Service - Event Expert

Seatgeek
Remote or Portland, OR
Do you love helping people? Are you thoughtful, humorous, and creative? Are working under pressure and communication two of your best skills? If you answered "yes" to all of the above, keep reading!

As a member of our Customer Experience (CX) team, you'll be the voice of SeatGeek to our customers. You'll resolve customer issues through a high volume of customer contacts (phone, email, and chat) and stay in the know about SeatGeek's latest features, our enterprise clients, and SeatGeek ticketed events. We are passionate about providing ridiculously good customer service, and our Event Experts are some of the best in the industry.

Right now, we're looking for candidates who are available to work in 8 hour shifts, and can also commit to working weekends. We'll be expanding our coverage hours in September, and will be looking for folks who can commit to working a 2pm-10pm PST schedule. The Customer Experience team assists our users 7 days a week, 365 days a year, so some holiday work will be required.
What you'll do

* Provide specialized support for our customers through email, chat, and notably SeatGeek Enterprise customer phone support, with availability to work on the weekends
* Use metrics and consumer insight to help make SeatGeek better, and work with your managers to evaluate your performance amongst your peers and against success benchmarks
* Work daily with tools like Talkdesk, Zendesk, our internal admin, Slack, Google business tools, Github, Looker, Jira, and more
* Go above and beyond for our customers
* Attend 1 on 1 and group strategy meetings weekly
* As you become an expert in first point of contact support at SeatGeek, you will earn the ability to phase more project work into your job, handling more specialized and escalated customer contacts, and will be entrusted to use your time to make changes to benefit CX and SG as a whole

What you have

* You have a love for live events and understand that purchasing tickets to see your favorite band is not the same as buying a stapler. You can empathize with SeatGeek customers
* You have a bachelor's degree (or equivalent experience) and experience working in Customer Service. Experience at a tech startup or high-volume company is a plus
* You have an understanding of the value of using data to make intelligent decisions and compelling arguments, and you aren't intimidated by numbers
* You have strong communication skills and the ability carry on a conversation with anyone
* You have a passion for technology and customer experiences
* You have a strong work ethic, keep a level head, and aren't easily flustered. You're flexible when it comes to adjusting your responsibilities based on the needs of the business. You can adapt to seasonality and tech innovation
* Proficiency in Spanish is a plus

Perks

* Equity stake in a well-funded growth stage company
* A hybrid in-office approach, allowing you to work remotely a couple of days a week
* A WFH stipend to support your home office setup
* The ability to work from anywhere up to four weeks per year with SeatGeek on Tour
* Benefits package that supports health/dental/vision. We also provide annual subscriptions to Headspace, Ginger.io, and One Medical
* A focus on transparency. We have regular company meetings and Q&A panels where employees can chat openly with teams across SeatGeek, our co-founders, and external guests from the industry
* $120 a month to spend on tickets to live events
* Annual subscription to Spotify, Apple Music, or Amazon music

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
New
1d ago

Amazon Locker - Customer Service

Amazon Workforce Staffing
Accokeek, MD
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Amazon Locker+ Customer Service AssociateJob OverviewYou're on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives - even if for just a few moments. Associates work in designated retail locations - where it's convenient for our customers - helping facilitate the delivery and return of customer orders.Duties & Responsibilities
Some of your duties may include: Receive, pick, and stow customer orders, process returns, and prepare for delivery. Assist customers with questions they may have. Work through problem-solving scenarios for customers. Maintain a clean, safe, and organized workspace. Manage responsibilities for a Locker+ location, including opening and closing site. Use technology like smartphones and handheld devices to sort, scan, and prepare orders. Receive truck deliveries. You'll also need to be able to: Perform physical labor including lifting up to 49 pounds, with or without reasonable accommodation Stand and walk during shifts lasting up to five hours, with or without reasonable accommodation Use carts, dollies, hand trucks, and other gear to move items around Go up and down stairs (where applicable) Be available to work part-time between the hours of 6:30 AM and 10:30 PM with schedules varying week to week. What it's like at Amazon Locker+ locations Safety . Your safety is important to us, so we provide safe working conditions. Surroundings . You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse. Activity . You'll be on your feet for the majority of your shift, helping customers and sorting packages. Temperature . Our Locker+ locations are in comfortable, climate-controlled environments. Noise level. Sound levels are minimal, what one would expect in a grocery store. Dress code. Casual with a few rules to follow for safety. Comfortable, closed-toe shoes are required. Why You'll Love this Job Stay busy. You‘ll be engaged your entire shift, from organizing packages to chatting with customers. Unique Workplace . Locations can vary, so you may be at a grocery or other retailer. Schedule options . Ideal for someone looking for a part-time role. Work up to 20 hours per week and be able to work differing schedules: Tuesday and Thursday one week, Wednesday and Saturday another, for example. Shift selections . Shifts follow operating business hours: 6:30 AM - 10:30 PM. Shift times average 4-5 hours and are assigned per business need. Choose shifts right from your own mobile device. Training . You'll start with a set schedule for some training to get you up to speed, then you can start choosing the shifts you'd like to work. Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups). Learn more about Anytime Pay. Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition reimbursement options. See where your Amazon journey can take you. New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology. Customer Obsession . Making someone else happy actually makes your day. Quality is key. You have high standards and it shows in your work. Why You'll Love Amazon
Many of our jobs come with great benefits - including healthcare, parental leave, ways to save for the future, and opportunities for career advancement - all in a safe and inclusive environment that's been ranked among the best workplaces in the world. Offerings are dependent upon the role, work schedule, or location; specific to a Locker+ Associate, the following benefits are included: Competitive wage paid weekly, with overtime for more than 40 hours 401(k) savings plan Holiday pay opportunities On-the-job training and skills development Employee Assistance Program Learn more about Amazon Benefits and Culturehttps://hiring.amazon.com/why-amazon/benefits#/https://hiring.amazon.com/why-amazon/culture#/ Requirements: Candidates must be 18 years or older with the ability to understand and adhere to all job requirements and safety guidelines. Basic Qualifications: High School, GED, or equivalent diploma How To Get Started
You can begin by applying below. If you need help with your application or to learn more about our hiring process, you can find support here: https://hiring.amazon.com/hiring-process#/.

Amazon remains open as an essential business to serve our communities delivering critical supplies directly to the doorsteps of people who need them. Find out what Amazon is doing to provide a safe environment for employees at this time on our COVID-19 FAQ page.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://hiring.amazon.com/people-with-disabilities#/.
New
5d ago
Opens new tabopen new tab

Experienced Customer Service Expert (Remote)

GE Appliances, a Haier Company
Remote or Jackson, MS
USA, Nashville, TN

USA, Amarillo, TX, USA, Jackson, MS, USA, Jackson, MS, USA, Louisville, KY

**Job Posting Title**

Experienced Customer Service Expert (Remote)

**The Challenge**

After receiving 3 weeks of training, you will:

- Receive incoming contacts from GE Appliance consumers needing assistance with parts and accessories for appliance repair.

- Establish a connection with the consumer, leveraging various tools in a fast paced organization

- Navigate through various computer systems (Microsoft Office systems) and applications, using a

desktop computer to research information for appliance parts and accessories.

- Troubleshoot concerns regarding parts availability and back orders through interactions with parts

warehouses and other parts specialists.

- Ability to multitask various requests (computer, phone, supervisor, emails).

- Input GE Appliance parts accounts orders, using confidentiality and discretion in taking payments

from consumers.

- Achieve sales and productivity goals.

- Other duties as assigned by leadership

- Adhere to safety policies and procedures to ensure a safe work environment for all

**What you will Do**

**What you need to Succeed**

**Requirements for Work Environment**

+ Dedicated work area that is quiet and spacious enough for ASI provided equipment (i.e. PC, keyboard, mouse, monitors, chords to hook it all up and the ethernet chord)

+ Local internet provider (no Satellite or DSL internet connections allowed due to security issues)

+ Wireless Router (capable of handling minimum internet speeds of 25mbps Download 10mbps Upload)

+ Internet speeds must be as follows: Ping 50mbps or lower, Download 25mbps or higher and Upload 10mbps or higher

**What you need to Succeed**

High school diploma or GED

- 2 years in a customer related field (Sales experience preferred, not required)

- Proven strong attendance record; schedule adherence

- Ability to analyze data and determine appropriate transfer/processing

- Decision making using good judgement.

- Excellent communication (both verbal and written)

- Friendly, positive attitude, and willingness to help solve problems and ensure the best consumer

experience.

- Ambitious learner and self starter.

\#GEARemote

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

REQNUMBER: REQ-9740-OTHLOC-GEA-5FUSA-5FJP-2DJackson
51d ago

Remote Customer Service

Randstad Us
Remote or San Antonio, TX
**job details:**

+ location:San Antonio, TX (remote)

+ salary:$12.58 - $13.06 per hour

+ date posted:Friday, October 22, 2021

+ experience:Entry Level

+ job type:Temp to Perm

+ reference:AB_3774405

+ questions:Griselda.Arocha@randstadusa.com210-477-1040

**job description**

Remote Customer Service

**This position is remote based with some in office requirements therefore you must reside in San Antonio, TX or within 70 miles of the city to be considered** Do you enjoy talking to others and have a friendly disposition? Interested in working for a company that offers weekly pay, health insurance and opportunity for a $1,000 bonus? Then look no further... we have the right position for you and we'd like to speak with you TODAY!

Pay Rate: $12.58 - $13.06 p/hr Hours/Shift: Must have open availability; the company is open Monday-Friday from 8am-6:30pm. Your shift will be 40 hours weekly, 8hrs daily between this time frame. They are also closed on all government holidays! Location: remote based (must have direct connect internet capabilities) Seeking a position with guaranteed 40 hours a week with opportunity for OT!! Then here it is!

Responsibilities

- Responding to telephone inquiries and complaints using standard scripts and procedures

- Gathering information, researching/resolving inquiries and logging customer calls

- Communicating appropriate options for resolution in a timely manner

- Informing customers about services available and assessing customer need

- Maintaining customer records by updating account information

- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

-Must have 1 year or more experience working in an office setting, call center, or customer service position

-MS office knowledge

-Computer skills (ability to use dual monitor screens, navigate through multiple tabs simultaneously)

-Ability to retain information and apply knowledge

Skills

+ Active Listening

+ Customer Service

+ Typing Skills

+ Interpersonal Sensitivity

+ Basic Computer Skills

+ Telephone Etiquette

Education

+ No Degree Required

Qualifications

+ Years of experience: 1 year

+ Experience level:Entry Level

Shift: First

Working hours: 8 AM - 6:30 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
15d ago

Customer Service Position Available

Sykes
Remote or Coosada, AL
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group ️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service Agent to answer questions, process transactions and assist customers by phone at the Montgomery location! You'll shine in this role if you have strong listening skills and enjoy a challenging, fast-paced environment.

The SYKES Montgomery Recruiting Team is doing on-site interviewing. We are keeping your health and safety top-of-mind, during this time of the COVID-19 pandemic, by continuing to wear masks and social distancing.
**Work with us and you'll enjoy:**

• Full-Time Schedule (40 hours/week)

• $13.00/hour starting pay - **increase to $15.00/hour after training**

• Performance bonus (Earn $1.00/hour + in addition to base pay)

• Full benefits package including medical, dental, vision, life insurance and company matched 401(k)

• 100% Paid Training

• Tuition reimbursement program

**Required qualifications, skills and experience**

Apply with us, if you possess:

* A high school diploma or GED and are at least 18 years old

* Ability to type 25 wpm

* Strong communications skills (both written & verbal)

* Computer skill

* Previous experience in a customer service role (preferred, but not required)

* Able to work on-site at our Montgomery, AL location

**About SYKES**

SYKES is now a part of Sitel Group ! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

**EEO statement**

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
16d ago

Work from Home Customer Service Authorizer

Frontdoor, Inc.
Remote or Gibson, TN
Operations

For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against home system component and appliance breakdowns. As the leader in the home warranty industry, we have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers.

What is this role about?

American Home Shield Authorizers play a very important front-line role interacting with our valued customers regarding their home warranty plan coverage.

What does a "Day-in-the-Life" look like?

This fast paced role is based in one of our Customer Contact Centers across the country. In this role you are interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliance and other home systems; authorizers often work across departments and utilize multiple resources to effectively resolve inquiries for our customers.

Here are a few specifics of what you would be doing each day:

* Approving initial diagnosis of issues reported by customers
* Authorizing repair (or replacement) of systems or appliances covered by the plan
* Negotiating pricing with contractors
* Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactorily
* Informing customers of non-covered claims and effectively explaining the reason why
* Providing your technical knowledge and expertise to other colleagues

What do I need to be successful?

* High school diploma or GED is required
* Prior customer service or related experience is preferable
* Experience with HVAC and other mechanical systems highly desirable
* You are able to effectively interpret home warranty plans, contract coverage, etc.
* You enjoy engaging with customers and providing quality service
* You are good at solving problems and explaining solutions
* You are effective at conflict resolution
* You excel at de-escalating upset or frustrated customers
* You thrive in a fast paced environment where multi-tasking is necessary
* You have strong communication skills - interpersonal and written
* You have solid computer skills including having worked with Microsoft Office products

Why should I choose American Home Shield?

In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the AHS Team.

* Comprehensive training, all paid by the company
* Very competitive compensation program
* Opportunities for advancement and career growth - including paths into management level roles
* Medical, dental and vision coverage
* Short/long-term Disability and Life Insurance
* Paid time off

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

American Home Shield is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
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Average Salary For a Customer Service Expert

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Service Expert is $118,246 per year or $57 per hour. The highest paying Customer Service Expert jobs have a salary over $176,000 per year while the lowest paying Customer Service Expert jobs pay $79,000 per year

Average Customer Service Expert Salary
$118,000 yearly
$57 hourly
Updated October 23, 2021
79000
10 %
118000
Median
176000
90 %

Highest Paying Cities For Customer Service Expert

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
San Francisco, CA
$138,148
$66.42
Las Vegas, NV
$94,166
$45.27
Phoenix, AZ
$82,633
$39.73
Warwick, RI
$72,348
$34.78
Plano, TX
$63,755
$30.65
Tallahassee, FL
$63,559
$30.56

5 Common Career Paths For a Customer Service Expert

Office Assistant

Office assistants perform various tasks to ensure that the business runs organized and efficient. An office assistant must possess excellent communication and multi-tasking skills to handle essential duties such as scheduling meetings, monitoring office supplies, storing documents and necessary paperwork, handling customer inquiries and appointments, coordinating in company events, and accomplishing other clerical tasks and administrative support. Office assistants are also required to communicate any observation that would possibly make an impact on the company's performance.

Hostess

Hostesses are responsible for managing guests who come to the restaurant. They greet guests, ensure that the guests have tables ready before letting them into the restaurant floor, guide the guests to their assigned tables, and introduce the guests to the waiter assigned to the table. Hostesses also manage the reservation list, often manning the restaurant's reservation hotline. They also control the entry of guests, answer any query that guests may have, and take note of any special requests. Hostesses ensure that guests have the best possible restaurant experience.

Expert

An expert has extensive knowledge on a subject gained from a significant amount of experience. Although the tasks will vary on the line of work or organization, an expert's role will often revolve around sharing expertise through discussion, evaluation, and influencing. There's also an opportunity for teaching, training, selling, and even promoting. Being an expert requires a great deal of communication and coordination; the duties will always involve engaging with other people and building rapport.

Security Officer

A security officer is responsible for maintaining the peace and safety of everyone by regularly patrolling and monitoring surveillance equipment within the assigned premises. Security officers' duties also include reporting suspicious behaviors, restricting trespassers and unauthorized personnel from entering the establishment, providing incident reports for policy violations, and adhering to the standard protocols and legal requirements set by the management. Security offers must also have excellent decision-making and critical-thinking skills and extensive knowledge of emergency drills in case any unfortunate circumstances arise.

Certified Nursing Assistant

A certified nursing assistant generally assists patients in their healthcare needs and medical procedures. They support patients in their daily activities by monitoring patients' temperature and food intake, ensuring the cleanliness of the patient's room, and keeping documentation of patients' conditions for reference of nurses and doctors. A certified nursing assistant should also communicate with patients' families and provide updates as often as needed. It is also important that a nursing assistant is patient and compassionate enough to attend to direct patient needs, which could get demanding or challenging at times.

Illustrated Career Paths For a Customer Service Expert