Customer service expert resume examples from 2026

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Updated March 26, 2025

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Customer service expert resume

Deborah Jones

(540) 555-7674 | djones@example.com

New York, NY | 12321 E. Maple St. - 65972

Work experience

2011 - Present
Customer Service Expert, J. C. Penney - New York, NY
- Navigated catalogs in a digital database and internet for products, description size, color, weight and additional information.
- Communicate with customer in person and on phone about product detail Maintain proper sales floor, manage inventory, and produce sales
2008 - 2011
Customer Service Advisor, Walgreen Co - New York, NY
- Cashier Assist customers on sales floor Beauty Advisor- unload truck and stock shelves Photo lab technician
- Coordinated activities, event planning and programs according to company policies.
- Document controlled substance prescriptions numbers and patient contact information, while maintaining effective communication with all pharmacy members.
2007 - 2008
Food Service/Cashier, McDonald's - New York, NY
- Provide customer service to guests Prepare and serve quality food Maintain cleanliness of restaurant Resolve customer complaints
- Trained new crew members on knowledge and tasks required for customer service, counter, drive-thru and grill positions.
- Led and trained crew members to create a successful team.
- Operated the drive-thru window, performed the same tasks.

Skills

Stock Room
CSI
Sales Floor
CRM
Additional Services
Appropriate Equipment
Hard-Working
Front End
Medicare
Customer Service

Education

High School Diploma, (2007 - 2007)
,

Customer service expert resume

Gloria Stewart

(880) 555-1254 | gstewart@example.com

New York, NY | 2402 E. Elm St. - 35251

Work experience

2019 - Present
Customer Service Expert, AT&T - New York, NY
- Install and repair of telephone and internet service
- Maintained a consistent brand message throughout AT&T customer interactions to help reach sales and set profitability goals.
- Utilized computer system to gather information, trouble shoot and track shipments, entered and confirmed sales.
- Respond to customers concerns about internet connection effectively.Meet monthly metrics.
- Answer questions about the product/service and upgrade internet speed.
- Installed and repaired business and residential internet and phone service.
2009 - 2019
Customer Service Representative Supervisor, Burlington - Elizabeth, NJ
- Managed the Customer Relations e-mails by reassigning on a daily bases as needed.
- Oversee store opening and closing procedures.
- Guaranteed positive customer experiences and resolved all customer complaints that could not be immediately resolved by cashiers.
2008 - 2009
Team Associate, J. C. Penney - Manchester, CT
- Receive incoming deliveries, unpack merchandise, and organize the set-up and display of stock on the sales floor.
- Delivered Great customer service by checking out customers on POS.
- Employed) Cashier - Operate register, customer assistance, maintain a clean and fronted sales floor.

Skills

Product Placement
Stock Shelves
Greeting Customers
Potential Customers
Loss Prevention
Company Standards
CRM
Medicare
Sales Floor
QA

Education

High School Diploma, (2008 - 2008)
,

Customer service expert resume

Sharon Tucker

(750) 555-3337 | stucker@example.com

Hoffman Estates, IL | 61150 W. Maple Ln. - 94482

Work experience

2015 - Present
Customer Service Expert, AT&T - Hoffman Estates, IL
- Work with and refer issues to other affiliate groups to troubleshoot and restore internet service.
- Install and repair telephone and internet service to homes and business (land lines and voip).
- Resolved all customer complaints empathically and professionally.
- Helped configuring Internet problems, and escalated issues if needed.
- Configured small business/residential routers *Configured multiple static Internet Protocols *Maintained sufficient inventory of networking hardware *Provided networking solutions to customers.
2014 - 2015
Customer Service Representative Manager, Allstate - Hoffman Estates, IL
- Cross sold mono-line policies and handled all customer complaints.
- Collaborated with sales manager in creating strategic business solutions that enhanced employees willingness to comply with company policy and procedures.
- Assisted customers by providing phone support and troubleshooting of computer hardware, software and servers.
- Maintained customer accounts, filing, billing, customer service.
- Developed customer relationships to promote longevity of client base.
- Order entry in JBA system Liaison between two sites in order to transition orders from one system to another and process.
2011 - 2014
Beauty Consultant, Sears Holdings - Hoffman Estates, IL
- Assist cliental with all cosmetics and fragrance needs.
- Manage schedule of home demonstrations, individual client meetings and corporate events, and attend new product demonstrations.
- Team leader of other sales consultants.
- Planned and executed special events.

Skills

Product Knowledge
Store Policies
Powerpoint
Cosmetic Products
Special Events
Appropriate Products
Customer Complaints
Accurate Processing
Product Demonstrations
Procedures

Education

High School Diploma, (2011 - 2011)
,

Customer service expert resume

Grace Allen

(750) 555-3221 | gallen@example.com

Houston, TX | 33852 E. Cedar Ln. - 94057

Work experience

2018 - Present
Customer Service Expert, Best Buy - Houston, TX
- Worked on the sales floor selling Macintosh computers.
- Reached targeted sales goals with flawless execution.
- Tailored communication to audience thereby providing the best level of service.
- Stock merchandise onto shelves, and organize the sales floor.
- Experienced in problem solving, leadership, communication, sales training, and customer relations.
2014 - 2018
Customer Service Specialist, Lowe's - Bentonville, AR
- Assigned primarily to the lumber department on the sales floor.
- Greet customers and direct them to the area they are looking for.
- Greeted all customers with a confident and kind smile when approaching the customer service desk.
2013 - 2014
Customer Service Associate/Cashier, Walmart - Bentonville, AR
- Service Desk Assoc..Process refunds to customers, sell money orders.
- Receive and disburse money in establishments * Process merchandise returns and exchanges
- Adhere to store policies and procedures for operational efficiency.

Skills

Accurate Processing
Product Knowledge
Large Amounts
Sales Floor
CRM
On-The-Job Training
POS
Company Policies
Different Departments
Store Cleanliness

Education

High School Diploma, (2013 - 2013)
,

Customer service expert resume

Emily Morris

(440) 555-5814 | emorris@example.com

Grand Prairie, TX | 29350 W. Oak Ave. - 59994

Work experience

2018 - Present
Customer Service Expert, Office Depot - Grand Prairie, TX
- Provided excellent customer service at check-out by offering membership, product protection services, and product knowledge while efficiently processing transactions.
- Cleaned and organized front counters, registers, and sales floor.
- Resolved customer complaints, concerns and requests through effective communication and timely follow up.
- Maximized productivity by cross training CSR's to handle all inquiries to meet all daily cut off times.
- Provided client training relative to point of sale (POS) software.
2017 - 2018
Customer Service Desk, Walmart - Chicago, IL
- cashier, service desk associate, money center associate, trainer.
- Provided customer service and retail sales expertise within the electronics department.
- Processed damaged and returned merchandise and help at Service Desk
2016 - 2017
Kitchen Staff, Taco Bell - Milwaukee, WI
- check, portioning,food service line.
- Complete food orders quickly and accurately Inspect and clean food preparation areas Stock and prepare food items for efficient production
- Wash dishes, put dishes in racks and slide through the dishwasher.
- Prepared the various menu items and cooked them.

Skills

Company Policies
Customer Service
Customer Questions
Positive Attitude
Meal Prep
Menu Items
Company Standards
Dishes
Sanitation Standards
Continual Basis

Education

High School Diploma, (2016 - 2016)
,

How to write a customer service expert resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in customer service expert-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the customer service expert position.

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List the right project manager skills

Many resumes are filtered out by hiring software before a human eye ever sees them. A robust Skills section can let recruiters (and bots) know you have the skills to do the job. Here is how to make the most of your skills section:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical customer service expert skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some customer service expert interviews.

Here are example skills to include in your “Area of Expertise” on a customer service expert resume:

Cleanliness
Customer Service
Reservations
PowerPoint
Product Knowledge
Cash Handling
Work Ethic
Patients
CRM
Store Operations

Apple
Store Policies
Technical Support
Customer Inquiries
Outbound Calls
Call Handling
Windows
Customer Support
Customer Calls
Clinical Oversight

Customer Satisfaction
Inbound Calls
Customer Complaints
POS
Customer Accounts
Telephone Calls
Referral Process
HIPAA
Upselling
Front End

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How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write customer service expert experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are examples from great customer service expert resumes:

Work history example #1

Customer Relations Coordinator

Duke Energy

Supported sales staff with PowerPoint presentation design and preparation.
Facilitated 2nd generation Internet initiatives.
Provided resolution with heavy emphasis on customer focused written and verbal communications.
Sustained regular communications with H20 and Community Action Help Agencies and provided improvement initiatives for those programs.
Assisted in the development and dissemination of training and communications materials for numerous organizational software and operating system migrations.

Work history example #2

Lead Customer Service Agent

CCS Medical

Ensured Member is heard throughout process by establishing correct expectations and resolved through effective communication and results.
Identified individual CSA training needs and worked with the team supervisor to address these needs.
Maintained security of confidential information according to HIPAA guidelines.
Managed quality communication, and implemented problem solving solutions, given the problem or issue at hand.
Adhered to the hospital and department policies and procedures including HIPAA patient confidentiality requirements.

Work history example #3

Sales Associate And Customer Service

J. C. Penney

Maintained communication with client until merchandise installation.
Worked the cash register, making sure the customer had a positive experience and checking them out in a timely manner
Utililized Windows on a daily basis.
Trained 5 employees on CSR and cash registers.
Created and maintained consumer relationships through verbal and written communications.

Work history example #4

Customer Service Expert

Walgreen Co

Assisted quality and training departments in coaching and training of other CCRs
Maintained professional work related communications with corporate supervisors as well as subordinates.
Initiated inter-company communication for product reliability.
Coordinated with company departments to manage and ensure order fulfillment and order status communication.
Maintained professional relationships that meet company standards proactively establish and maintain effective team atmosphere between all areas of the store.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from customer service expert resumes:

High School Diploma

2007 - 2007

High School Diploma

2008 - 2008

Highlight your customer service expert certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

Here are some of the best certifications to have on customer service expert resumes:

Certified Medical Interpreter - Spanish (CMI)
Certified Phlebotomy Technician (CPT)

Updated March 26, 2025

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