5 Customer Service Expert Resume Examples

Five Key Resume Tips For Writing A Customer Service Expert Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Service Expert Resume templates

Zippia allows you to choose from different easy-to-use Customer Service Expert templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Service Expert resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Grace Allen
Customer Service Expert
Employment History
Customer Service Expert2018 - Present
Best BuyHouston, TX
  • Worked on the sales floor selling Macintosh computers.
  • Reached targeted sales goals with flawless execution.
  • Tailored communication to audience thereby providing the best level of service.
  • Stock merchandise onto shelves, and organize the sales floor.
  • Experienced in problem solving, leadership, communication, sales training, and customer relations.
Customer Service Specialist2014 - 2018
Lowe'sBentonville, AR
  • Assigned primarily to the lumber department on the sales floor.
  • Greet customers and direct them to the area they are looking for.
  • Greeted all customers with a confident and kind smile when approaching the customer service desk.
Customer Service Associate/Cashier2013 - 2014
WalmartBentonville, AR
  • Service Desk Assoc..Process refunds to customers, sell money orders.
  • Receive and disburse money in establishments * Process merchandise returns and exchanges
  • Adhere to store policies and procedures for operational efficiency.
Education
High School Diploma In null2013 - 2013
 
 
Contact Information
Houston, TX
(750) 555-3221
gallen@example.com
Skills
Accurate Processing
Product Knowledge
Large Amounts
Sales Floor
CRM
On-The-Job Training
POS
Company Policies
Different Departments
Store Cleanliness
 
 
Emily Morris
Customer Service Expert
Grand Prairie, TX
(440) 555-5814
emorris@example.com
Skills
Company PoliciesCustomer ServiceCustomer QuestionsPositive AttitudeMeal PrepMenu ItemsCompany StandardsDishesSanitation StandardsContinual Basis
 
 
Employment History
Customer Service Expert2018 - Present
Office DepotGrand Prairie, TX
  • Provided excellent customer service at check-out by offering membership, product protection services, and product knowledge while efficiently processing transactions.
  • Cleaned and organized front counters, registers, and sales floor.
  • Resolved customer complaints, concerns and requests through effective communication and timely follow up.
  • Maximized productivity by cross training CSR's to handle all inquiries to meet all daily cut off times.
  • Provided client training relative to point of sale (POS) software.
Customer Service Desk2017 - 2018
WalmartChicago, IL
  • cashier, service desk associate, money center associate, trainer.
  • Provided customer service and retail sales expertise within the electronics department.
  • Processed damaged and returned merchandise and help at Service Desk
Kitchen Staff2016 - 2017
Taco BellMilwaukee, WI
  • check, portioning,food service line.
  • Complete food orders quickly and accurately Inspect and clean food preparation areas Stock and prepare food items for efficient production
  • Wash dishes, put dishes in racks and slide through the dishwasher.
  • Prepared the various menu items and cooked them.
Education
High School Diploma of null2016 - 2016
 
 
Deborah Jones
Customer Service Expert
Contact Information
New York, NY
(540) 555-7674
djones@example.com
Skills
  • Stock Room
  • CSI
  • Sales Floor
  • CRM
  • Additional Services
  • Appropriate Equipment
  • Hard-Working
  • Front End
  • Medicare
  • Customer Service
 
 
Employment History
Customer Service Expert2011 - Present
J. C. Penney
New York, NY
  • Navigated catalogs in a digital database and internet for products, description size, color, weight and additional information.
  • Communicate with customer in person and on phone about product detail Maintain proper sales floor, manage inventory, and produce sales
Customer Service Advisor2008 - 2011
Walgreen Co
New York, NY
  • Cashier Assist customers on sales floor Beauty Advisor- unload truck and stock shelves Photo lab technician
  • Coordinated activities, event planning and programs according to company policies.
  • Document controlled substance prescriptions numbers and patient contact information, while maintaining effective communication with all pharmacy members.
Food Service/Cashier2007 - 2008
McDonald's
New York, NY
  • Provide customer service to guests Prepare and serve quality food Maintain cleanliness of restaurant Resolve customer complaints
  • Trained new crew members on knowledge and tasks required for customer service, counter, drive-thru and grill positions.
  • Led and trained crew members to create a successful team.
  • Operated the drive-thru window, performed the same tasks.
Education
High School Diploma of null2007 - 2007
 
 
Gloria Stewart
Customer Service Expert
Contact Info
New York, NY
(880) 555-1254
gstewart@example.com
Skills
Product Placement
Stock Shelves
Greeting Customers
Potential Customers
Loss Prevention
Company Standards
CRM
Medicare
Sales Floor
QA
Employment History
Customer Service Expert2019 - Present
AT&TNew York, NY
  • Install and repair of telephone and internet service
  • Maintained a consistent brand message throughout AT&T customer interactions to help reach sales and set profitability goals.
  • Utilized computer system to gather information, trouble shoot and track shipments, entered and confirmed sales.
  • Respond to customers concerns about internet connection effectively.Meet monthly metrics.
  • Answer questions about the product/service and upgrade internet speed.
  • Installed and repaired business and residential internet and phone service.
Customer Service Representative Supervisor2009 - 2019
BurlingtonElizabeth, NJ
  • Managed the Customer Relations e-mails by reassigning on a daily bases as needed.
  • Oversee store opening and closing procedures.
  • Guaranteed positive customer experiences and resolved all customer complaints that could not be immediately resolved by cashiers.
Team Associate2008 - 2009
J. C. PenneyManchester, CT
  • Receive incoming deliveries, unpack merchandise, and organize the set-up and display of stock on the sales floor.
  • Delivered Great customer service by checking out customers on POS.
  • Employed) Cashier - Operate register, customer assistance, maintain a clean and fronted sales floor.
Education
High School Diploma of null2008 - 2008
 
 
Sharon Tucker
Customer Service Expert
Hoffman Estates, IL
(750) 555-3337
stucker@example.com
Experience
Customer Service Expert2015 - Present
AT&THoffman Estates, IL
  • Work with and refer issues to other affiliate groups to troubleshoot and restore internet service.
  • Install and repair telephone and internet service to homes and business (land lines and voip).
  • Resolved all customer complaints empathically and professionally.
  • Helped configuring Internet problems, and escalated issues if needed.
  • Configured small business/residential routers *Configured multiple static Internet Protocols *Maintained sufficient inventory of networking hardware *Provided networking solutions to customers.
Customer Service Representative Manager2014 - 2015
AllstateHoffman Estates, IL
  • Cross sold mono-line policies and handled all customer complaints.
  • Collaborated with sales manager in creating strategic business solutions that enhanced employees willingness to comply with company policy and procedures.
  • Assisted customers by providing phone support and troubleshooting of computer hardware, software and servers.
  • Maintained customer accounts, filing, billing, customer service.
  • Developed customer relationships to promote longevity of client base.
  • Order entry in JBA system Liaison between two sites in order to transition orders from one system to another and process.
Beauty Consultant2011 - 2014
Sears HoldingsHoffman Estates, IL
  • Assist cliental with all cosmetics and fragrance needs.
  • Manage schedule of home demonstrations, individual client meetings and corporate events, and attend new product demonstrations.
  • Team leader of other sales consultants.
  • Planned and executed special events.
Skills
Product KnowledgeStore PoliciesPowerpointCosmetic ProductsSpecial EventsAppropriate ProductsCustomer ComplaintsAccurate ProcessingProduct DemonstrationsProcedures
Education
High School Diploma In null2011 - 2011
 
 
Grace Allen
Customer Service Expert
Employment History
Customer Service Expert2018 - Present
Best BuyHouston, TX
  • Worked on the sales floor selling Macintosh computers.
  • Reached targeted sales goals with flawless execution.
  • Tailored communication to audience thereby providing the best level of service.
  • Stock merchandise onto shelves, and organize the sales floor.
  • Experienced in problem solving, leadership, communication, sales training, and customer relations.
Customer Service Specialist2014 - 2018
Lowe'sBentonville, AR
  • Assigned primarily to the lumber department on the sales floor.
  • Greet customers and direct them to the area they are looking for.
  • Greeted all customers with a confident and kind smile when approaching the customer service desk.
Customer Service Associate/Cashier2013 - 2014
WalmartBentonville, AR
  • Service Desk Assoc..Process refunds to customers, sell money orders.
  • Receive and disburse money in establishments * Process merchandise returns and exchanges
  • Adhere to store policies and procedures for operational efficiency.
Education
High School Diploma In null2013 - 2013
 
 
Contact Information
Houston, TX
(750) 555-3221
gallen@example.com
Skills
Accurate Processing
Product Knowledge
Large Amounts
Sales Floor
CRM
On-The-Job Training
POS
Company Policies
Different Departments
Store Cleanliness
 
 
Emily Morris
Customer Service Expert
Grand Prairie, TX
(440) 555-5814
emorris@example.com
Skills
Company PoliciesCustomer ServiceCustomer QuestionsPositive AttitudeMeal PrepMenu ItemsCompany StandardsDishesSanitation StandardsContinual Basis
 
 
Employment History
Customer Service Expert2018 - Present
Office DepotGrand Prairie, TX
  • Provided excellent customer service at check-out by offering membership, product protection services, and product knowledge while efficiently processing transactions.
  • Cleaned and organized front counters, registers, and sales floor.
  • Resolved customer complaints, concerns and requests through effective communication and timely follow up.
  • Maximized productivity by cross training CSR's to handle all inquiries to meet all daily cut off times.
  • Provided client training relative to point of sale (POS) software.
Customer Service Desk2017 - 2018
WalmartChicago, IL
  • cashier, service desk associate, money center associate, trainer.
  • Provided customer service and retail sales expertise within the electronics department.
  • Processed damaged and returned merchandise and help at Service Desk
Kitchen Staff2016 - 2017
Taco BellMilwaukee, WI
  • check, portioning,food service line.
  • Complete food orders quickly and accurately Inspect and clean food preparation areas Stock and prepare food items for efficient production
  • Wash dishes, put dishes in racks and slide through the dishwasher.
  • Prepared the various menu items and cooked them.
Education
High School Diploma of null2016 - 2016
 
 
Deborah Jones
Customer Service Expert
Contact Information
New York, NY
(540) 555-7674
djones@example.com
Skills
  • Stock Room
  • CSI
  • Sales Floor
  • CRM
  • Additional Services
  • Appropriate Equipment
  • Hard-Working
  • Front End
  • Medicare
  • Customer Service
 
 
Employment History
Customer Service Expert2011 - Present
J. C. Penney
New York, NY
  • Navigated catalogs in a digital database and internet for products, description size, color, weight and additional information.
  • Communicate with customer in person and on phone about product detail Maintain proper sales floor, manage inventory, and produce sales
Customer Service Advisor2008 - 2011
Walgreen Co
New York, NY
  • Cashier Assist customers on sales floor Beauty Advisor- unload truck and stock shelves Photo lab technician
  • Coordinated activities, event planning and programs according to company policies.
  • Document controlled substance prescriptions numbers and patient contact information, while maintaining effective communication with all pharmacy members.
Food Service/Cashier2007 - 2008
McDonald's
New York, NY
  • Provide customer service to guests Prepare and serve quality food Maintain cleanliness of restaurant Resolve customer complaints
  • Trained new crew members on knowledge and tasks required for customer service, counter, drive-thru and grill positions.
  • Led and trained crew members to create a successful team.
  • Operated the drive-thru window, performed the same tasks.
Education
High School Diploma of null2007 - 2007
 
 
Gloria Stewart
Customer Service Expert
Contact Info
New York, NY
(880) 555-1254
gstewart@example.com
Skills
Product Placement
Stock Shelves
Greeting Customers
Potential Customers
Loss Prevention
Company Standards
CRM
Medicare
Sales Floor
QA
Employment History
Customer Service Expert2019 - Present
AT&TNew York, NY
  • Install and repair of telephone and internet service
  • Maintained a consistent brand message throughout AT&T customer interactions to help reach sales and set profitability goals.
  • Utilized computer system to gather information, trouble shoot and track shipments, entered and confirmed sales.
  • Respond to customers concerns about internet connection effectively.Meet monthly metrics.
  • Answer questions about the product/service and upgrade internet speed.
  • Installed and repaired business and residential internet and phone service.
Customer Service Representative Supervisor2009 - 2019
BurlingtonElizabeth, NJ
  • Managed the Customer Relations e-mails by reassigning on a daily bases as needed.
  • Oversee store opening and closing procedures.
  • Guaranteed positive customer experiences and resolved all customer complaints that could not be immediately resolved by cashiers.
Team Associate2008 - 2009
J. C. PenneyManchester, CT
  • Receive incoming deliveries, unpack merchandise, and organize the set-up and display of stock on the sales floor.
  • Delivered Great customer service by checking out customers on POS.
  • Employed) Cashier - Operate register, customer assistance, maintain a clean and fronted sales floor.
Education
High School Diploma of null2008 - 2008
 

What Should Be Included In A Customer Service Expert Resume

1

1. Add Contact Information To Your Customer Service Expert Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Service Expert Resume Contact Information Example #1
JANE MOORE
Montgomery, AL 36043| 333-111-2222 | jane.moore@email.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Service Expert Resume Relevant Education Example #1
High School Diploma 2014 - 2016
Customer Service Expert Resume Relevant Education Example #2
High School Diploma 2014 - 2016
3

3. Next, Create A Customer Service Expert Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Service Expert
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Service Expert Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Relations Coordinator
Duke Energy
  • Supported sales staff with PowerPoint presentation design and preparation.
  • Facilitated 2nd generation Internet initiatives.
  • Provided resolution with heavy emphasis on customer focused written and verbal communications.
  • Sustained regular communications with H20 and Community Action Help Agencies and provided improvement initiatives for those programs.
  • Assisted in the development and dissemination of training and communications materials for numerous organizational software and operating system migrations.

Work History Example # 2
Lead Customer Service Agent
CCS Medical
  • Ensured Member is heard throughout process by establishing correct expectations and resolved through effective communication and results.
  • Identified individual CSA training needs and worked with the team supervisor to address these needs.
  • Maintained security of confidential information according to HIPAA guidelines.
  • Managed quality communication, and implemented problem solving solutions, given the problem or issue at hand.
  • Adhered to the hospital and department policies and procedures including HIPAA patient confidentiality requirements.

Work History Example # 3
Sales Associate And Customer Service
J. C. Penney
  • Maintained communication with client until merchandise installation.
  • Worked the cash register, making sure the customer had a positive experience and checking them out in a timely manner
  • Utililized Windows on a daily basis.
  • Trained 5 employees on CSR and cash registers.
  • Created and maintained consumer relationships through verbal and written communications.

Work History Example # 4
Customer Service Expert
Walgreen Co
  • Assisted quality and training departments in coaching and training of other CCRs
  • Maintained professional work related communications with corporate supervisors as well as subordinates.
  • Initiated inter-company communication for product reliability.
  • Coordinated with company departments to manage and ensure order fulfillment and order status communication.
  • Maintained professional relationships that meet company standards proactively establish and maintain effective team atmosphere between all areas of the store.

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6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021