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Customer service expert salary
Average customer service expert salary
$99,957
Understanding Customer Service Expert Salaries
The role of a Customer Service Expert is pivotal to maintaining strong customer relationships across industries. On average, these professionals earn $99,957 per year, with variations based on experience and geographic location.
Salary by Experience Level
Entry-level positions may start around $45,000, while seasoned experts can command significantly higher salaries, reaching upwards of $120,000 annually. Experience plays a crucial role in salary negotiations.
Geographical Impact on Earnings
Different states offer varying compensation levels. For instance, states like California and New York tend to have higher average salaries due to the cost of living and demand for skilled professionals. In contrast, regions with lower living costs may offer competitive salaries but at a reduced rate.
Job Opportunities
Top companies are continually seeking Customer Service Experts, making it a promising career path. Job seekers should focus on industries such as tech, finance, and healthcare, which often provide the highest-paying positions.
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Where can a Customer Service Expert earn more?
Customer service expert salaries by experience level
Average customer service expert salary by state
The highest-paying states for customer service experts are California, Massachusetts, and New Jersey. The lowest average customer service expert salary states are Kansas, Kentucky, and Colorado.
- State view
- County view
Highest paying states for customer service experts
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Ohio | $80,728 | $38.81 |
| 2 | New Hampshire | $91,086 | $43.79 |
| 3 | Pennsylvania | $94,992 | $45.67 |
| 4 | Rhode Island | $95,486 | $45.91 |
| 5 | Texas | $80,147 | $38.53 |
| 6 | New Jersey | $98,902 | $47.55 |
| 7 | Arizona | $77,958 | $37.48 |
| 8 | Massachusetts | $103,715 | $49.86 |
| 9 | California | $108,323 | $52.08 |
| 10 | Connecticut | $89,855 | $43.20 |
| 11 | Delaware | $85,905 | $41.30 |
| 12 | District of Columbia | $103,606 | $49.81 |
| 13 | New York | $86,938 | $41.80 |
| 14 | Virginia | $77,990 | $37.50 |
| 15 | Vermont | $79,647 | $38.29 |
| 16 | Illinois | $69,118 | $33.23 |
| 17 | Nevada | $66,696 | $32.07 |
| 18 | Hawaii | $82,070 | $39.46 |
| 19 | Louisiana | $61,320 | $29.48 |
| 20 | Utah | $64,572 | $31.04 |
| 21 | Michigan | $61,229 | $29.44 |
| 22 | Washington | $77,834 | $37.42 |
| 23 | New Mexico | $61,338 | $29.49 |
| 24 | Maine | $59,859 | $28.78 |
| 25 | Minnesota | $65,345 | $31.42 |
| 26 | North Carolina | $61,277 | $29.46 |
| 27 | Indiana | $60,531 | $29.10 |
| 28 | Alaska | $74,781 | $35.95 |
| 29 | South Carolina | $60,504 | $29.09 |
| 30 | Maryland | $75,392 | $36.25 |
| 31 | West Virginia | $61,347 | $29.49 |
| 32 | Florida | $56,094 | $26.97 |
| 33 | Oregon | $67,066 | $32.24 |
| 34 | Alabama | $54,337 | $26.12 |
| 35 | Oklahoma | $49,567 | $23.83 |
| 36 | Georgia | $55,334 | $26.60 |
| 37 | Wisconsin | $54,923 | $26.41 |
| 38 | Idaho | $52,610 | $25.29 |
| 39 | Tennessee | $48,288 | $23.22 |
| 40 | Kentucky | $47,466 | $22.82 |
| 41 | Arkansas | $54,460 | $26.18 |
| 42 | Kansas | $47,718 | $22.94 |
| 43 | Mississippi | $41,858 | $20.12 |
| 44 | Missouri | $49,151 | $23.63 |
| 45 | Wyoming | $47,802 | $22.98 |
| 46 | Iowa | $49,739 | $23.91 |
| 47 | North Dakota | $49,683 | $23.89 |
| 48 | Montana | $48,361 | $23.25 |
| 49 | Colorado | $44,837 | $21.56 |
| 50 | Nebraska | $44,774 | $21.53 |
| 51 | South Dakota | $39,914 | $19.19 |
Highest paying cities for customer service experts
The highest-paying cities for customer service experts are San Francisco, CA, Washington, DC, and Warwick, RI.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | San Francisco, CA | $117,690 | $56.58 |
| 2 | Washington, DC | $106,331 | $51.12 |
| 3 | Warwick, RI | $96,253 | $46.28 |
| 4 | New York, NY | $87,745 | $42.19 |
| 5 | Cedar Park, TX | $83,768 | $40.27 |
| 6 | Manassas, VA | $79,560 | $38.25 |
| 7 | Bellevue, WA | $79,421 | $38.18 |
| 8 | Phoenix, AZ | $78,381 | $37.68 |
| 9 | Chicago, IL | $69,946 | $33.63 |
| 10 | Sparks, NV | $68,328 | $32.85 |
| 11 | Salem, OR | $67,598 | $32.50 |
| 12 | Morgantown, WV | $66,032 | $31.75 |
| 13 | Raleigh, NC | $64,384 | $30.95 |
| 14 | New Orleans, LA | $61,888 | $29.75 |
| 15 | Albuquerque, NM | $60,831 | $29.25 |
| 16 | Mount Pleasant, SC | $60,678 | $29.17 |
| 17 | Greenwood, IN | $59,265 | $28.49 |
| 18 | Tampa, FL | $56,280 | $27.06 |
| 19 | Meridian, ID | $55,527 | $26.70 |
| 20 | Alpharetta, GA | $54,766 | $26.33 |
Customer service expert salary details
A customer service expert's salary ranges from $57,000 a year at the 10th percentile to $173,000 at the 90th percentile.
What is a customer service expert's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $173,000 | $14,417 | $83 |
| 75th Percentile | $133,000 | $11,083 | $64 |
| Average | $99,957 | $8,330 | $48 |
| 25th Percentile | $74,000 | $6,167 | $36 |
| 10th Percentile | $57,000 | $4,750 | $27 |
Highest paying customer service expert jobs
The highest paying types of customer service experts are customer service professional, customer sales representative, and customer service consultant.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Sales Representative | $38,744 | $3,229 | $18.63 | 303,801 |
| Service Agent | $29,769 | $2,481 | $14.31 | 218,795 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
| Customer Agent | $31,834 | $2,653 | $15.30 | 211,832 |
| Customer Service Professional | $46,620 | $3,885 | $22.41 | 251,374 |
Top companies hiring customer service experts now:
Which companies pay customer service experts the most?
Customer service expert salaries at SAP and Google are the highest-paying according to our most recent salary estimates. In addition, the average customer service expert salary at companies like Amazon and Citi are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | SAP | $153,033 | $73.57 |
| 2 | $146,450 | $70.41 | |
| 3 | Amazon | $141,358 | $67.96 |
| 4 | Citi | $140,922 | $67.75 |
| 5 | Novartis | $133,225 | $64.05 |
| 6 | ICONMA | $130,644 | $62.81 |
| 7 | New Relic | $128,965 | $62.00 |
| 8 | Unum | $127,206 | $61.16 |
| 9 | Integra LifeSciences | $123,674 | $59.46 |
| 10 | Gartner | $122,093 | $58.70 |
| 11 | Procore Technologies | $121,116 | $58.23 |
| 12 | Calgon Carbon | $119,673 | $57.54 |
| 13 | McKesson | $116,250 | $55.89 |
| 14 | Splunk | $114,497 | $55.05 |
| 15 | Volvo Trucks | $112,082 | $53.89 |
| 16 | Ericsson | $112,072 | $53.88 |
| 17 | ZF Group | $110,683 | $53.21 |
| 18 | Swiss Reinsurance America Corporation | $108,615 | $52.22 |
| 19 | Chrome River | $107,169 | $51.52 |
| 20 | US Ecology | $107,057 | $51.47 |
Wage gap by gender, race and education
Customer service expert salary trends
The average customer service expert salary has risen by $14,562 over the last ten years. In 2014, the average customer service expert earned $85,395 annually, but today, they earn $99,957 a year. That works out to a 11% change in pay for customer service experts over the last decade.
Compare customer service expert salaries for cities or states with the national average over time.
Average customer service expert salary over time
Compare customer service expert salaries for individual cities or states with the national average.
Customer service expert salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $100,000 | $48.06 | +3.1% |
| 2024 | $96,800 | $46.55 | +2.8% |
| 2023 | $94,200 | $45.27 | +2.5% |
| 2022 | $91,800 | $44.11 | +1.8% |
| 2021 | $90,100 | $43.32 | +1.8% |
Recently added customer service expert salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Get It-Finance | Life Insurance/Customer Service-Remote | WFH | Riverside, CA | 06/29/2025 | $36,000 |
| The Career Hut | Remote Customer Service | Sacramento, CA | 06/29/2025 | $50,000 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Bellaire, OH | 06/29/2025 | $81,393 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Charleston, SC | 06/29/2025 | $81,393 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Smithfield, PA | 06/29/2025 | $81,393 |
| Freedomcare | Customer Service Talent Pool (Pennsylvania/Hybrid) | Kane, PA | 06/29/2025 | $37,566 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Beckley, WV | 06/29/2025 | $81,393 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Rosedale, MD | 06/29/2025 | $81,393 |
| Tribe Staffing, LLC | Healthcare Customer Service Expert-Remote | Chadbourn, NC | 06/29/2025 | $81,393 |
| Freedomcare | Customer Service Talent Pool (Georgia/Hybrid) | Douglasville, GA | 06/29/2025 | $37,566 |
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