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Customer service expert skills for your resume and career

Updated January 8, 2025
5 min read
Customer service expert example skills
Below we've compiled a list of the most critical customer service expert skills. We ranked the top skills for customer service experts based on the percentage of resumes they appeared on. For example, 25.8% of customer service expert resumes contained cleanliness as a skill. Continue reading to find out what skills a customer service expert needs to be successful in the workplace.

15 customer service expert skills for your resume and career

1. Cleanliness

Here's how customer service experts use cleanliness:
  • Managed produce cleanliness and preparation.
  • Interacted extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service experts use customer service:
  • Provide excellent customer service, administer customer transactions, promote corporate specials, set customer appointments and run credit applications.
  • Responded to emergency calls, performed preventative maintenance, and delivered excellent customer service resulting in positive customer feedback.

3. Reservations

Here's how customer service experts use reservations:
  • Acted in the capacity of manager and head server every weekend and during all important group reservations and serving.
  • Researched and resolved inquiries related to reservations, billing, citations, roadside assistance, and loyalty calls.

4. PowerPoint

Here's how customer service experts use powerpoint:
  • Developed innovative PowerPoint presentations used by the supervisors to enhance co-works knowledge of company metrics and how to obtain them.
  • Skilled in Excel, Word, PowerPoint, Outlook and general office duties.

5. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how customer service experts use product knowledge:
  • Lot's of product knowledge with many technologies.
  • Demonstrated product knowledge on all prestige lines.

6. Cash Handling

Here's how customer service experts use cash handling:
  • Cash handling, counting, logging and bank drops.
  • Cash handling, bus and prebus tables, greet customers and cleaning

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7. Work Ethic

Here's how customer service experts use work ethic:
  • Recognized dependability and work ethic.
  • Support the needs of the team through outstanding work ethics, including fostering positive communication and executing reliable service.

8. Patients

Here's how customer service experts use patients:
  • Answered an average of 230+ calls per day taking messages for Doctors and patients, also connecting patients with triage nurses.
  • Fax screening and order entry for intake department to coordinate Home Health Care and Durable Medical Equipment for patients.

9. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how customer service experts use crm:
  • Provided support to members, couriers, and merchants via phone, chat, e-mails, and UserVoice CRM software.
  • Worked with LDAP team to integrate Single Sign-on to access data in different PeopleSoft applications like HR and CRM.

10. Store Operations

Here's how customer service experts use store operations:
  • Maintained efficient store operations through timely stocking of merchandise to zone expectations.
  • Identified and implemented ways to improve departmental/store operations and procedures.

11. Apple

Apple is a technology company known for the iPhone and similar products. The brand is iconic for its clean look and simple design as well as its own operating system called iOS. In addition to phones, Apple also produces tablets, computer monitors, laptops, and accompanying accessories like phone cases, charging cords, mouses, and keyboards.

Here's how customer service experts use apple:
  • Task: Troubleshoot Sony and Apple hardware and software, along with other OS's hardware, e.g.
  • Answered emails, and helped Apple computer customers, using online chats for iTunes and iPhone customers.

12. Store Policies

Here's how customer service experts use store policies:
  • Trained, and educated new sales representatives about products and store policies
  • Trained new and current employees on store policies and promotions.

13. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer service experts use technical support:
  • Listened and responded to consumer customers; established rapport while performing service and technical support functions.
  • Resolved customer issues regarding billing and technical support.

14. Customer Inquiries

Here's how customer service experts use customer inquiries:
  • Provided accurate and appropriate information in response to customer inquiries of various technical, medical and general natures.
  • Utilized probing and creative problem solving skills in order to resolve all customer inquiries on the first call.

15. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how customer service experts use outbound calls:
  • Handled Inbound/Outbound Calls Assisting Customers With Cable Equipment Set Up, Troubleshooting, Billing & Payment, & Home Appointment Set-Ups
  • Included outbound calls, when needed, for circumstances when in depth research was needed.
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List of customer service expert skills to add to your resume

Customer service expert skills

The most important skills for a customer service expert resume and required skills for a customer service expert to have include:

  • Cleanliness
  • Customer Service
  • Reservations
  • PowerPoint
  • Product Knowledge
  • Cash Handling
  • Work Ethic
  • Patients
  • CRM
  • Store Operations
  • Apple
  • Store Policies
  • Technical Support
  • Customer Inquiries
  • Outbound Calls
  • Call Handling
  • Windows
  • Customer Support
  • Customer Calls
  • Clinical Oversight
  • Customer Satisfaction
  • Inbound Calls
  • Customer Complaints
  • POS
  • Customer Accounts
  • Telephone Calls
  • Referral Process
  • HIPAA
  • Upselling
  • Front End
  • Google Drive
  • Customer Issues
  • Excellent Guest
  • Sales Floor
  • Technical Issues
  • Customer Orders
  • Troubleshoot
  • Computer System
  • Customer Interaction
  • Technical Troubleshooting
  • CPT
  • Hippa
  • Problem Resolution
  • Billing Issues
  • Bank Deposits

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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