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Job outlook for customer service experts in the United States
Customer service expert job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected customer service expert job growth rate is -4% from 2018-2028.
About -105,300 new jobs for customer service experts are projected over the next decade.
Customer service expert salaries have increased 11% for customer service experts in the last 5 years.
There are over 217,388 customer service experts currently employed in the United States.
There are 221,140 active customer service expert job openings in the US.
The average customer service expert salary is $99,957.
Are customer service expert jobs in demand?
Customer service expert job and salary trends over time
Customer service expert jobs over time
Customer service expert job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 217,388 | 0.06% |
| 2020 | 220,990 | 0.07% |
| 2019 | 227,697 | 0.07% |
| 2018 | 223,966 | 0.07% |
| 2017 | 215,885 | 0.07% |
Average customer service expert salary over time
Customer service expert salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $99,957 | $48.06 | +3.2% |
| 2025 | $96,833 | $46.55 | +2.8% |
| 2024 | $94,154 | $45.27 | +2.6% |
| 2023 | $91,755 | $44.11 | +1.8% |
| 2022 | $90,109 | $43.32 | +1.8% |
Customer service expert jobs by state
Most common states for customer service experts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Maine | 1,335,907 | 890 | 67% |
| 2 | New Hampshire | 1,342,795 | 806 | 60% |
| 3 | Minnesota | 5,576,606 | 3,060 | 55% |
| 4 | Delaware | 961,939 | 493 | 51% |
| 5 | Kansas | 2,913,123 | 1,445 | 50% |
| 6 | District of Columbia | 693,972 | 343 | 49% |
| 7 | Kentucky | 4,454,189 | 2,133 | 48% |
| 8 | Utah | 3,101,833 | 1,477 | 48% |
| 9 | New Mexico | 2,088,070 | 1,003 | 48% |
| 10 | Vermont | 623,657 | 299 | 48% |
| 11 | Indiana | 6,666,818 | 3,128 | 47% |
| 12 | Virginia | 8,470,020 | 3,889 | 46% |
| 13 | Wyoming | 579,315 | 265 | 46% |
| 14 | Ohio | 11,658,609 | 5,236 | 45% |
| 15 | North Carolina | 10,273,419 | 4,572 | 45% |
| 16 | Massachusetts | 6,859,819 | 3,053 | 45% |
| 17 | Tennessee | 6,715,984 | 3,041 | 45% |
| 18 | Idaho | 1,716,943 | 781 | 45% |
| 19 | Rhode Island | 1,059,639 | 481 | 45% |
| 20 | Arizona | 7,016,270 | 3,118 | 44% |
Most common cities for customer service experts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | American Fork | 1 | 3% | $63,950 |
| 2 | Sioux City | 2 | 2% | $46,594 |
| 3 | Thousand Oaks | 2 | 2% | $112,759 |
| 4 | Bridgewater | 1 | 2% | $99,575 |
| 5 | Santa Ana | 3 | 1% | $110,402 |
| 6 | Boynton Beach | 1 | 1% | $57,349 |
| 7 | Phoenix | 3 | 0% | $78,381 |
| 8 | Los Angeles | 2 | 0% | $111,768 |
| 9 | Arlington | 1 | 0% | $74,868 |
| 10 | Austin | 1 | 0% | $84,269 |
| 11 | Charlotte | 1 | 0% | $57,293 |
| 12 | Chicago | 1 | 0% | $69,946 |
| 13 | Dallas | 1 | 0% | $74,107 |
Customer Service Expert job outlook: Expert opinions
Our panel of customer service expert experts
Charleston Southern University
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Customer Service Expert?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!