We calculated that 39% of Customer Service Experts are proficient in Communication, Customer Base, and Customer Service. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Customer Service Experts that have these skills listed on their resume here:
"communication," "customer base," and "customer service" aren't the only skills we found customer service experts list on their resumes. In fact, there's a whole list of customer service expert responsibilities that we found, including: Arguably the most important personality trait for a customer service expert to have happens to be communication skills. An example from a resume said this about the skill, "customer service representatives must be able to provide clear information in writing, by phone, or in person." Additionally, other resumes have pointed out that customer service experts can use communication skills to "manage website administration and all customer service communications including product questions and payments. " Another commonly found skill for being able to perform customer service expert duties is the following: computer skills. According to a customer service expert resume, "customer service representatives must be adept at using computers. ." Check out this example of how customer service experts use computer skills: "enter patient information into customized computer system for client records. " Another skill that is quite popular among customer service experts is customer-service skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a customer service expert resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." This example from a resume shows how this skill is used: "provide an engaging customer experience through knowledgeable, friendly and efficient service while following the direction of the store management team. " A customer service expert responsibilities sometimes require "interpersonal skills." The responsibilities that rely on this skills are shown by this resume excerpt: "representatives should be able to create positive interactions with customers." This resume example shows how this skill is used by customer service experts: "utilized excellent interpersonal and communication skills to resolve challenging customer scenarios which escalated to the supervisor or director level. " Another common skill for a customer service expert to be able to utilize is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. A customer service expert demonstrated the need for this skill by putting this on their resume: "worked in the customer service center provided customer service throughout the store communicated with customers to satisfy their needs" Another skill commonly found on customer service expert resumes is "patience." This description of the skill was found on several customer service expert resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day customer service expert responsibilities: "resolved customer complaints and conflicts; used patience and courtesy in dealing with the public. "
See the full list of customer service expert skills.
After discovering the most helpful skills, we moved onto what kind of education might be helpful in becoming a customer service expert. We found that 41.5% of customer service experts have graduated with a bachelor's degree and 3.9% of people in this position have earned their master's degrees. While some customer service experts have a college degree, you may find it's also true that generally it's possible to be successful in this career with only a high school degree. In fact, our research shows that one out of every five customer service experts were not college graduates.
Those customer service experts who do attend college, typically earn either business degrees or general studies degrees. Less commonly earned degrees for customer service experts include psychology degrees or health care administration degrees.
Once you're ready to become a customer service expert, you should explore the companies that typically hire customer service experts. According to customer service expert resumes that we searched through, customer service experts are hired the most by Marriott International, Sykes Enterprises, and Cabela's. Currently, Marriott International has 9 customer service expert job openings, while there are 8 at Sykes Enterprises and 7 at Cabela's.
If you're interested in companies where customer service experts make the most money, you'll want to apply for positions at Boston Consulting Group, Novartis, and DocuSign. We found that at Boston Consulting Group, the average customer service expert salary is $159,042. Whereas at Novartis, customer service experts earn roughly $140,107. And at DocuSign, they make an average salary of $136,954.
View more details on customer service expert salaries across the United States.
Some other companies you might be interested in as a customer service expert include Best Buy, Dick's Sporting Goods, and Bank of America. These three companies were found to hire the most customer service experts from the top 100 U.S. educational institutions.