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Become A Customer Service Leader

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Working As A Customer Service Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Customer Service Leader Do At Sears Holdings

* Performs gap analysis, and tracks and reports impacts of all modifications.
* Serves as first point of escalation for associates and determines appropriate actions or if further escalation is required.
* Represents the Member Experience team on all Field Region, District and/or Unit calls
* Acts as the liaison between field operations, IT and business partners to exchange information and drive improvement in customer experience.
* Identifies training and development needs and develops training documentation based on business, team, and individual needs or goals
* Leads training sessions and coaches associates on resolving customer, client, operations, and carrier issues within one contact.
* Champions support for carrier routed units.
* Assists Supervisors with the resolution of associate relationship issues that arise within the functional areas.
* Possesses solid understanding of Escalations, Routing, Order Management and Digital Manifest system capabilities, parameters and configurations
* Leverages extensive knowledge of freight lane structure, routing and freight lane management to work with Routers, Field Operations and Carriers to determine appropriate system settings and manage each market
* Understands routing system capabilities and limitations, and how configurations and perimeters set by the user impact the overall routing solution.
* Gathers and analyzes data on truck productivity, resource fluctuations and performance trends (stops per truck, rentals versus contract, miles between stops, team hours/length of day), and provides recommendations on gaps and opportunities as well as ideas for improvement.
* Identifies and reports trends to the appropriate business partners to drive ownership and long term resolution.
* Provides root cause analysis and resolutions to MSO, Field Operations and Home Delivery Leadership.
* Identifies and assesses systemic opportunities at a market level that would impact key operating metrics.
* Performs other duties as assigned

What Does A Customer Service Leader Do At Carters/Oshkosh

* IMPORTANT)
* Customer Focus:
* Ensures that each Customer receives outstanding Service by greeting and acknowledging every Customer.
* Services the Customer through in store support as well as offering to locate products via our online site.
* Readily available to support the customer with ship to store orders and offers service to add on to that order.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Oversees and authorizes Customer/Employee returns, exchanges, employee sales, discretion discounts (i.e. competitive etc.).
* Assures the completion of all POS transactions and the proper control of cash/media at the register inclusive of opening registers and counting/closing register drawers.
* Assists in training of new associates on the registers.
* Drive Results:
* Drives operational compliance through the completion of the following management tasks:
* Accepting freight (use of store keys)
* Taking garbage out (use of store keys)
* Completes bag checks
* Completes change orders/ cash pick ups / counts tills
* Ensures compliance of Company policies and procedures.
* Supports Company loss prevention and safety efforts; inclusive of safe procedures and vendor code.
* Coaches associates to success in sharing brand loyalty program with customers.
* Brand Execution:
* Ensures that the cash wrap is clean and organized for customers.
* Executes recovery and cleans the sales floor as directed.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Team Development:
* Provides exceptional customer service (i.e., assist customers, answer phones, partner with associates when assistance is required to ring register).
* Assists in resolving customer issues and complaints; escalates issues to appropriate Manager as necessary.
* Establishes and maintains a cooperative working relationship with all members of the team.
* Performs assignments as requested.
* Supports management direction of store.
* Supports, trains, and coaches others to success.
* KNOWLEDGE

What Does A Customer Service Leader Do At Amgen

* Ability to think strategically about technology and recommend solutions that align with delivering services to patients and providers
* Technology strategy lead for patient hub/data touchpoints, including websites, mobile applications, social networks, marketing campaigns, reporting & analytics, and customer relationship management
* Create and maintain a catalog of all access and reimbursement related patient hub data we have across brands (including use cases), our patient data flows, and business process maps
* Drive our Call Center CRM service forward as the liaison between IS, brand marketers, Access marketers, and privacy/legal/regulatory to enhance the patient experience with our brands and services
* Support the development of our patient data connections, both real-time and batch, between Amgen's Call Center CRM solution, the Patient Master, the Consent Management system, and all patient websites, mobile apps, support services (copay, call center, nurse programs, etc.), and fulfillment vendors
* Execute on our marketing strategies using knowledge of consumer technology trends and social media in a highly regulated industry
* Create and maintain list of prioritized requirements backlog for all components in the Call Center CRM ecosystem

What Does A Customer Service Leader Do At Compass Group, North America

* The BuySmart Purchasing Support Desk is the initial point of contact for Compass operators who have Procurement questions or concerns.
* Provide guidance to multiple units across all sectors in ordering the products they need.
* Educate operators on parameters for ordering from preferred suppliers.
* Using knowledge and resources, resolve cases for operators on first contact as often as possible.
* Agents must know the who, what, where, and when of purchasing, including:
* Purchasing programs and processes
* Vendor performance relative to order accuracy, product quality, delivery and customer service
* Pricing questions
* Distribution systems
* Products on Managed Order Guides (interpret product descriptions, understand product differences and similarities, facilitate finding needed products, as well as adding products to MOGs)
* Special Orders
* Quality Assurance concerns
* How to find certain types of products or suppliers
* How various product programs work (i.e. linen, chemicals, smallwares, broadliners, etc.)
* Navigate through dozens of unique workflows to resolve problems of various types.
* Provide support for Online Order Entry
* Training support for operators new to the software
* Troubleshooting for operators when:
* Software goes down
* Vendors’ systems go down
* Software doesn’t perform as it should

What Does A Customer Service Leader Do At Coty Inc.

* The Customer Service Order Management Leader will be responsible for the day to day operations of both large distributor customers and smaller direct salon organization.
* This person will be accountable for the full operational scorecard which includes a series of KPIs measuring overall health of the order management operations.
* In addition, they will manage a team of 7
* with the intent to deliver monthly sales objectives, drive process and improve results.
* Drive improvement projects within customer service focused on streamlining processes and closing gaps on key measures.
* Lead effort to standardize processes between Wella and OPI brands.
* Own daily order flows to ensure sales forecast is consistently met.
* Lead calls with Sales and Trade Marketing organizations to improve service and communication.
* Manage full customer service scorecard and drive action plans independently and through team to meet targets.
* Lead monthly communication with external functions on order status and progress
* Execute full capacity plan for team.
* Accountable for all order management activities and communication to senior leadership

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Customer Service Leader jobs

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Customer Service Leader Career Paths

Customer Service Leader
Operations Manager Plant Manager General Manager
Account Manager
5 Yearsyrs
Sales Manager Operations Manager
Branch Manager
6 Yearsyrs
Security Officer Account Manager Territory Sales Manager
Commercial Account Manager
8 Yearsyrs
Account Manager Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Project Manager Program Manager Marketing Manager
Director Of Sales And Marketing
9 Yearsyrs
Office Manager General Manager
District Manager
7 Yearsyrs
Billing Specialist Specialist Account Manager
District Sales Manager
7 Yearsyrs
Security Officer Night Auditor Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
Sales Manager Office Manager Human Resources Coordinator
Human Resources Business Partner
10 Yearsyrs
Medical Assistant Service Representative Inside Sales Representative
Inside Sales Manager
7 Yearsyrs
Specialist Security Officer Account Manager
National Account Manager
8 Yearsyrs
Billing Specialist Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Account Manager Sales Manager
Operations Manager
7 Yearsyrs
Project Manager Construction Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Pharmacist Technician Technician Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Medical Assistant Technician Sales Manager
Sales And Operations Manager
7 Yearsyrs
Operations Manager General Manager Account Executive
Sales Manager
5 Yearsyrs
Specialist Account Manager Account Executive
Territory Manager
7 Yearsyrs
Pharmacist Technician Office Manager Account Manager
Territory Sales Manager
7 Yearsyrs
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Customer Service Leader Demographics

Gender

  • Female

    66.2%
  • Male

    31.8%
  • Unknown

    2.0%

Ethnicity

  • White

    79.1%
  • Hispanic or Latino

    12.8%
  • Asian

    6.2%
  • Unknown

    1.4%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    64.4%
  • French

    9.1%
  • Italian

    2.6%
  • Portuguese

    2.6%
  • Hindi

    2.3%
  • Mandarin

    2.3%
  • Russian

    2.3%
  • Chinese

    1.9%
  • German

    1.9%
  • Urdu

    1.6%
  • Gujarati

    1.3%
  • Carrier

    1.3%
  • Arabic

    1.3%
  • Vietnamese

    1.0%
  • Tagalog

    1.0%
  • Armenian

    0.6%
  • Croatian

    0.6%
  • Dakota

    0.6%
  • Greek

    0.6%
  • Cantonese

    0.6%
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Customer Service Leader

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Customer Service Leader Education

Customer Service Leader

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Top Skills for A Customer Service Leader

CustomerServiceRepresentativesFrontEndOperationsEnsureCustomerSatisfactionCustomerComplaintsSupervisorCallsDataEntrySafetyPhoneCallsCustomerInquiriesLotteryServiceDeskCompanyPoliciesLossPreventionCustomerServiceIssuesServiceDepartmentBankDepositsInboundCallsInternetCustomerServiceSkillsHighVolume

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Top Customer Service Leader Skills

  1. Customer Service Representatives
  2. Front End Operations
  3. Ensure Customer Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customer service representatives with questions and or escalated calls.
  • Managed front end operations while providing a unique customer experience.
  • Empower associates to ensure customer satisfaction.
  • Provide excellent customer service, address all customer complaints and formulated solutions.
  • Answered supervisor calls and performed basic account maintenance.

Top Customer Service Leader Employers

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