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Become A Customer Service Leader

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Working As A Customer Service Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $74,916

    Average Salary

What Does A Customer Service Leader Do At Carters/Oshkosh

* IMPORTANT)
* Customer Focus:
* Ensures that each Customer receives outstanding Service by greeting and acknowledging every Customer.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Oversees and authorizes Customer/Employee returns, exchanges, employee sales, discretion discounts (i.e. competitive etc.).
* Assures the completion of all POS transactions and the proper control of cash and media at the register inclusive of opening registers and counting/closing register drawers.
* Assists in training of new associates on the registers.
* Trains all associates to promptly greet customers and offer assistance when two or more customers are in line.
* Drive Results:
* Drives operational compliance through the completion of the following management tasks:
* Accepting freight (use of store keys)
* Taking garbage out (use of store keys)
* Completes bag checks
* Completes change orders
* Ensures compliance of Company policies and procedures.
* Supports Company loss prevention and safety efforts.
* Ensures that the cashwrap is clean and organized for customers.
* Coaches associates to success in sharing brand loyalty program with customers.
* Brand Execution:
* Maintains store visual presentation and cashwrap standards.
* Executes recovery and cleans the sales floor as directed.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Team Development:
* Provides exceptional customer service (i.e., assist customers, answer phones, partner with associates when assistance is required to ring register).
* Assists in resolving customer issues and complaints; Escalates issues to appropriate Manager as necessary.
* Establishes and maintains a cooperative working relationship with all members of the team.
* Adapts performing assignments as requested.
* Supports management direction of store.
* Supports, trains, and coaches others to success.
* KNOWLEDGE

What Does A Customer Service Leader Do At Visa

* Provide World Class Client Service to Merchants via inbound phone calls, email or chat that are escalated in nature
* Handle escalated tickets regarding credits and reversals that required critical thinking, compromise and ability to provide decision making coaching
* Assist in developing and mentoring newly hired employees by facilitating meetings, provide coaching and sharing product knowledge
* Respond to Better Business Bureau complaints on behalf of the company
* Participate in identifying and facilitating ongoing trainings
* Provide coaching and development to representatives regarding the quality of their interactions with merchants
* Assist management with variety of assignments and can act as a team point of contact when an Associate Manager is absent
* Serves as a point of contact for answering CSR and Sr.
* CSR complex questions
* Highly involved in processes improvements regarding any processes or procedures regarding the merchant experience or product enhancement
* Lead positions will provide support Monday through Saturday 5:00am
* pm
* Scheduling will be determined upon filling positions
* years of customer service experience and 6-months tenure as a Sr.
* CSR required with Authorize.Net
* Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
* Customer service skills including call de-escalation techniques and a commitment to quality service
* Self-motivated with the ability to work within a team or independently
* Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences
* Adapts easily to shifting priorities and challenges
* Must have punctual, regular and consistent attendance
* High School Diploma required, Associate or Bachelor's degree preferredAbout CyberSource:CyberSource, a Visa company, is a global leader in e
* Commerce Payment Management.
* As part of CyberSource's continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference
* CyberSource has been and continues to be a pioneer within the e
* Commerce Payment Management world.
* CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems
* CyberSource is a subsidiary of Visa Inc.
* CyberSource operates in Europe under agreement with Visa Europe."Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code." Associated topics: courtesy, customer service, on call, pos, retail cashier, retail sales, sales associate, sales consultant, service associate

What Does A Customer Service Leader Do At Logisticare

* Oversee functions of Customer Service Representatives (CSR's)
* Establish and maintain good working relationship with providers, clients, co-workers, and regional office personnel
* Comply with LogistiCare rules and procedures
* Complete agent reports and report stats to Call Center management
* Assist Call Center management in performing 90 day and annual evaluations of CSRs
* Coordinate work schedules, vacation and leave requests of CSRs
* Maintain daily and/or weekly report to Call Center management of all staff, provider and facility issues
* Monitor call stats, CSR aux work and call waiting times and maintain accurate call stat reporting to Call Center management weekly
* Perform other duties as assignedLogistiCare is an Equal Opportunity Employer
* CB

What Does A Customer Service Leader Do At H&R Block

* Assist in the supervision and direction of other customer service associates to meet daily, weekly, and monthly service goals.
* Handle escalated calls from customers with sensitive and escalated issues using professionalism and excellent customer service skills to arrive at a prompt and accurate resolution.
* Handle calls in special queues across multiple skill sets.
* Ability to assist associates with customer questions, both in-person and virtual (email/chat) that cannot be resolved by front line associates.
* Function as a resource in providing new hire training, up-training, and re-training for new and existing associates.
* At the request of the supervisor, assist with daily crew briefs and monthly team meetings.
* Perform queue management workflow duties.
* Ensure that incoming and follow-up interactions are handled properly and are accurately input into the tracking system.
* Evaluate associate performance, summarize results and document for supervisor feedback sessions with associates.
* Communicate via phone, email and chat with internal and external customers requiring assistance or information.
* Interpret customers' needs and utilize knowledge, software programs, and tools to identify possible resolutions.
* Troubleshoot software, hardware and proprietary products, as appropriate to support the customer using approved tools and processes.
* Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
* Handle customer communications within the framework of priorities and operational expectations.
* Use approved software programs and computer systems to accurately document and track customer contacts.
* Observe and report call trends using appropriate channels.
* Perform other duties as assigned

What Does A Customer Service Leader Do At Nestle Waters North America

* Leading, developing and motivating a team of 20 to 25 Customer Service Representatives.
* Apply departmental policies and procedures consistently on a daily basis.
* Effectively manage human resources issues such as time and attendance, staff selection, and performance management.
* Qualifications Bachelor's degree preferred Strong problem solving and analytical skills Ability to work independently and as part of a team Ability to work well in a high volume/fast paced environment Excellent organizational and time management skills Excellent written and oral communications skills Detail-oriented, able to multitask and meet deadlines Strong computer skills including Microsoft Office Suite 1
* years of previous supervisory experience in a call center environment preferred Previous customer service experience required Telecommunication workforce management tools, predictive dialing equipment, CTI and other related inbound technologyand associated phone switch reports preferred Previous experience with accounting and timekeeping systems required Nestl Waters North America is the nation s leading bottled water company.
* Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestl Pure Life, S.
* Pellegrino, Perrier and Acqua Panna.
* Our tea brands are Nestea, Tradewinds and Sweet Leaf.
* We re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship most notably responsible water management, lightweight packaging and advancing recycling in America.
* As a valuable part of our team, you ll receive a competitive total rewards package something that will provide you with the support you need to thrive both inside and outside of work.
* It s not just the work that you ll find fulfilling here though.
* As you build a career with us, you ll receive exactly the kind of benefits you d expect from a leading name in healthy hydration.
* The only question is, what elements will help you succeed at Nestl Waters?
* The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
* Category: Customer Service, Nestle Waters

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Customer Service Leader Jobs

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Customer Service Leader Career Paths

Customer Service Leader
Dispatcher Office Administrator Accounts Receivable Specialist
Accounts Receivable Manager
6 Yearsyrs
Medical Assistant Office Manager
Administrative Manager
6 Yearsyrs
Specialist Operations Manager General Manager
Center Manager
6 Yearsyrs
Account Executive Personal Banker Banking Center Manager
Client Manager
6 Yearsyrs
Project Manager Property Manager Collections Specialist
Collections Manager
5 Yearsyrs
Pharmacist Technician Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Office Manager General Manager Account Executive
District Sales Manager
7 Yearsyrs
Security Officer Night Auditor Assistant General Manager
Food And Beverage Manager
5 Yearsyrs
Security Officer Delivery Driver Front Desk Agent
Hotel Manager
5 Yearsyrs
Project Manager Area Manager Outside Sales Representative
Inside Sales Manager
7 Yearsyrs
Operations Manager Branch Manager Account Manager
Key Account Manager
7 Yearsyrs
Account Manager Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Sales Manager Specialist Merchandiser
Merchandising Manager
5 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Dispatcher Delivery Driver Account Manager
Relationship Manager
6 Yearsyrs
Operations Manager General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Specialist Account Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Office Manager Account Manager
Senior Account Manager
7 Yearsyrs
Account Manager Sales Manager Operations Manager
Senior Operations Manager
9 Yearsyrs
Sales Manager Project Manager Information Technology Project Manager
Service Delivery Manager
11 Yearsyrs
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Do you work as a Customer Service Leader?

Help others decide if this is a good career for them

Average Length of Employment
Customer Leader 2.5 years
Top Employers Before
Cashier 13.9%
Teller 6.4%
Internship 3.3%
Manager 2.7%
Server 2.2%
Supervisor 1.9%
Top Employers After
Teller 7.7%
Cashier 6.7%
Manager 3.4%
Supervisor 2.9%
Internship 2.9%
Server 2.7%

Do you work as a Customer Service Leader?

Customer Service Leader Demographics

Gender

Female

66.2%

Male

31.9%

Unknown

1.9%
Ethnicity

White

60.7%

Hispanic or Latino

17.6%

Black or African American

11.7%

Asian

6.4%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

63.9%

French

9.7%

Italian

2.9%

Portuguese

2.9%

Hindi

2.5%

Russian

2.5%

Mandarin

1.8%

Chinese

1.8%

German

1.8%

Urdu

1.8%

Gujarati

1.1%

Carrier

1.1%

Arabic

1.1%

Vietnamese

0.7%

Armenian

0.7%

Croatian

0.7%

Dakota

0.7%

Tagalog

0.7%

Japanese

0.7%

Cantonese

0.7%
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Customer Service Leader Education

Schools

University of Phoenix

24.2%

Southern New Hampshire University

6.3%

Delgado Community College

5.5%

University of South Florida

5.5%

University of Central Florida

5.0%

Liberty University

5.0%

Kaplan University

4.8%

Florida State College at Jacksonville

4.2%

American InterContinental University

4.0%

Florida State University

3.8%

University of North Carolina at Greensboro

3.8%

Ashford University

3.6%

Florida International University

3.4%

Southeastern Louisiana University

3.4%

Grand Canyon University

3.2%

Houston Community College

3.0%

Arizona State University

2.9%

Miami Dade College

2.9%

Glendale Community College

2.9%

Broward College

2.7%
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Majors

Business

31.8%

Psychology

6.7%

Criminal Justice

5.7%

Communication

4.9%

Accounting

4.9%

Health Care Administration

4.4%

General Studies

4.3%

Nursing

4.2%

Marketing

3.8%

Liberal Arts

3.5%

Medical Assisting Services

3.5%

Management

3.3%

Education

3.1%

Computer Science

2.9%

Human Resources Management

2.4%

Finance

2.4%

Biology

2.2%

English

2.1%

Information Technology

2.0%

Political Science

1.9%
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Degrees

Bachelors

37.0%

Other

33.6%

Associate

15.9%

Masters

6.9%

Certificate

4.4%

Diploma

1.5%

Doctorate

0.4%

License

0.4%
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Part Time
Internship
Temporary

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Top Skills for A Customer Service Leader

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  1. Customer Service Representatives
  2. Front End Operations
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Coach Customer Service Representatives to provide superior customer service while implementing various up selling techniques to increase sales.
  • Managed front end operations while providing a unique customer experience.
  • Route emergency calls appropriately/Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Provide expert customer service to clients that escalated from a Customer Service Rep ensuring customer satisfaction.
  • Resolved customer complaints and extended extra care for escalated/repeat callers through in depth issue resolution.

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