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Working As A Customer Service Leader

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $34,000

    Average Salary

What Does A Customer Service Leader Do At Carters/Oshkosh

* IMPORTANT)
* Customer Focus:
* Ensures that each Customer receives outstanding Service by greeting and acknowledging every Customer.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Oversees and authorizes Customer/Employee returns, exchanges, employee sales, discretion discounts (i.e. competitive etc.).
* Assures the completion of all POS transactions and the proper control of cash and media at the register inclusive of opening registers and counting/closing register drawers.
* Assists in training of new associates on the registers.
* Trains all associates to promptly greet customers and offer assistance when two or more customers are in line.
* Drive Results:
* Drives operational compliance through the completion of the following management tasks:
* Accepting freight (use of store keys)
* Taking garbage out (use of store keys)
* Completes bag checks
* Completes change orders
* Ensures compliance of Company policies and procedures.
* Supports Company loss prevention and safety efforts.
* Ensures that the cashwrap is clean and organized for customers.
* Coaches associates to success in sharing brand loyalty program with customers.
* Brand Execution:
* Maintains store visual presentation and cashwrap standards.
* Executes recovery and cleans the sales floor as directed.
* Maintains outstanding standards, solid product knowledge, and all other components of Customer Service.
* Team Development:
* Provides exceptional customer service (i.e., assist customers, answer phones, partner with associates when assistance is required to ring register).
* Assists in resolving customer issues and complaints; Escalates issues to appropriate Manager as necessary.
* Establishes and maintains a cooperative working relationship with all members of the team.
* Adapts performing assignments as requested.
* Supports management direction of store.
* Supports, trains, and coaches others to success.
* KNOWLEDGE

What Does A Customer Service Leader Do At Visa

* Provide World Class Client Service to Merchants via inbound phone calls, email or chat that are escalated in nature
* Handle escalated tickets regarding credits and reversals that required critical thinking, compromise and ability to provide decision making coaching
* Assist in developing and mentoring newly hired employees by facilitating meetings, provide coaching and sharing product knowledge
* Respond to Better Business Bureau complaints on behalf of the company
* Participate in identifying and facilitating ongoing trainings
* Provide coaching and development to representatives regarding the quality of their interactions with merchants
* Assist management with variety of assignments and can act as a team point of contact when an Associate Manager is absent
* Serves as a point of contact for answering CSR and Sr.
* CSR complex questions
* Highly involved in processes improvements regarding any processes or procedures regarding the merchant experience or product enhancement
* Lead positions will provide support Monday through Saturday 5:00am
* pm
* Scheduling will be determined upon filling positions
* years of customer service experience and 6-months tenure as a Sr.
* CSR required with Authorize.Net
* Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
* Customer service skills including call de-escalation techniques and a commitment to quality service
* Self-motivated with the ability to work within a team or independently
* Ability to quickly identify problems and then take appropriate action to solve including effective communication skills to wide audiences
* Adapts easily to shifting priorities and challenges
* Must have punctual, regular and consistent attendance
* High School Diploma required, Associate or Bachelor's degree preferredAbout CyberSource:CyberSource, a Visa company, is a global leader in e
* Commerce Payment Management.
* As part of CyberSource's continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference
* CyberSource has been and continues to be a pioneer within the e
* Commerce Payment Management world.
* CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems
* CyberSource is a subsidiary of Visa Inc.
* CyberSource operates in Europe under agreement with Visa Europe."Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code." Associated topics: courtesy, customer service, on call, pos, retail cashier, retail sales, sales associate, sales consultant, service associate

What Does A Customer Service Leader Do At Logisticare

* Oversee functions of Customer Service Representatives (CSR's)
* Establish and maintain good working relationship with providers, clients, co-workers, and regional office personnel
* Comply with LogistiCare rules and procedures
* Complete agent reports and report stats to Call Center management
* Assist Call Center management in performing 90 day and annual evaluations of CSRs
* Coordinate work schedules, vacation and leave requests of CSRs
* Maintain daily and/or weekly report to Call Center management of all staff, provider and facility issues
* Monitor call stats, CSR aux work and call waiting times and maintain accurate call stat reporting to Call Center management weekly
* Perform other duties as assignedLogistiCare is an Equal Opportunity Employer
* CB

What Does A Customer Service Leader Do At H&R Block

* Assist in the supervision and direction of other customer service associates to meet daily, weekly, and monthly service goals.
* Handle escalated calls from customers with sensitive and escalated issues using professionalism and excellent customer service skills to arrive at a prompt and accurate resolution.
* Handle calls in special queues across multiple skill sets.
* Ability to assist associates with customer questions, both in-person and virtual (email/chat) that cannot be resolved by front line associates.
* Function as a resource in providing new hire training, up-training, and re-training for new and existing associates.
* At the request of the supervisor, assist with daily crew briefs and monthly team meetings.
* Perform queue management workflow duties.
* Ensure that incoming and follow-up interactions are handled properly and are accurately input into the tracking system.
* Evaluate associate performance, summarize results and document for supervisor feedback sessions with associates.
* Communicate via phone, email and chat with internal and external customers requiring assistance or information.
* Interpret customers' needs and utilize knowledge, software programs, and tools to identify possible resolutions.
* Troubleshoot software, hardware and proprietary products, as appropriate to support the customer using approved tools and processes.
* Follow established procedures to handle inquiries and resolve concerns to ensure customer satisfaction.
* Handle customer communications within the framework of priorities and operational expectations.
* Use approved software programs and computer systems to accurately document and track customer contacts.
* Observe and report call trends using appropriate channels.
* Perform other duties as assigned

What Does A Customer Service Leader Do At Nestle Waters North America

* Leading, developing and motivating a team of 20 to 25 Customer Service Representatives.
* Apply departmental policies and procedures consistently on a daily basis.
* Effectively manage human resources issues such as time and attendance, staff selection, and performance management.
* Qualifications Bachelor's degree preferred Strong problem solving and analytical skills Ability to work independently and as part of a team Ability to work well in a high volume/fast paced environment Excellent organizational and time management skills Excellent written and oral communications skills Detail-oriented, able to multitask and meet deadlines Strong computer skills including Microsoft Office Suite 1
* years of previous supervisory experience in a call center environment preferred Previous customer service experience required Telecommunication workforce management tools, predictive dialing equipment, CTI and other related inbound technologyand associated phone switch reports preferred Previous experience with accounting and timekeeping systems required Nestl Waters North America is the nation s leading bottled water company.
* Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestl Pure Life, S.
* Pellegrino, Perrier and Acqua Panna.
* Our tea brands are Nestea, Tradewinds and Sweet Leaf.
* We re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship most notably responsible water management, lightweight packaging and advancing recycling in America.
* As a valuable part of our team, you ll receive a competitive total rewards package something that will provide you with the support you need to thrive both inside and outside of work.
* It s not just the work that you ll find fulfilling here though.
* As you build a career with us, you ll receive exactly the kind of benefits you d expect from a leading name in healthy hydration.
* The only question is, what elements will help you succeed at Nestl Waters?
* The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
* Category: Customer Service, Nestle Waters

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Customer Service Leader Career Paths

Customer Service Leader
Assistant Manager Store Manager
District Manager
7 Yearsyrs
Assistant Manager Account Manager
Senior Account Manager
7 Yearsyrs
Assistant Manager
Assistant General Manager
5 Yearsyrs
Store Manager
Area Manager
7 Yearsyrs
Store Manager Office Manager
Business Office Manager
7 Yearsyrs
Office Manager Operations Manager Branch Manager
Manager, Assistant Vice President
7 Yearsyrs
Office Manager
Administrative Manager
6 Yearsyrs
Manager Sales Manager
Sales And Operations Manager
7 Yearsyrs
Manager Sales Manager Account Manager
Client Services Manager
7 Yearsyrs
Manager General Manager
Center Manager
6 Yearsyrs
Supervisor General Manager Account Manager
Relationship Manager
6 Yearsyrs
Team Leader Customer Service Manager
Call Center Manager
6 Yearsyrs
Team Leader Production Supervisor Processing Supervisor
Processing Manager
7 Yearsyrs
Team Leader Operation Supervisor Customer Service Manager
Collections Manager
5 Yearsyrs
Supervisor Unit Manager Collections Manager
Accounts Receivable Manager
6 Yearsyrs
Supervisor Assistant Store Manager Assistant Property Manager
Resident Manager
5 Yearsyrs
Assistant Store Manager Assistant Branch Manager
Credit Manager
5 Yearsyrs
Assistant Store Manager General Manager Property Manager
Office Manager Of Human Resources
6 Yearsyrs
Shift Supervisor Lead Teacher Assistant Office Manager
Accountant And Office Manager
6 Yearsyrs
Property Manager Office Manager Of Human Resources Accountant And Office Manager
Accounts Payable Manager
7 Yearsyrs
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Average Length of Employment
Service Lead 3.0 years
Top Careers Before Customer Service Leader
Cashier 19.9%
Internship 3.2%
Manager 2.8%
Server 2.2%
Supervisor 2.0%
Teller 1.5%
Top Careers After Customer Service Leader
Cashier 12.4%
Manager 3.3%
Server 3.2%
Teller 3.1%
Supervisor 2.8%
Internship 2.3%

Do you work as a Customer Service Leader?

Average Yearly Salary
$34,000
Show Salaries
$25,000
Min 10%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$34,000
Median 50%
$46,000
Max 90%
Best Paying Company
Citi
Highest Paying City
East Providence, RI
Highest Paying State
Rhode Island
Avg Experience Level
3.1 years
How much does a Customer Service Leader make at top companies?
The national average salary for a Customer Service Leader in the United States is $34,506 per year or $17 per hour. Those in the bottom 10 percent make under $25,000 a year, and the top 10 percent make over $46,000.

The largest raises come from changing jobs.

See what's out there.

Top Skills for A Customer Service Leader

  1. Customer Service
  2. Front End Associates
  3. Customer Complaints
You can check out examples of real life uses of top skills on resumes here:
  • Distribute and respond to escalated customer service calls and correspondence, Perform account maintenance functions, Documentation review, File administration.
  • Manage all front end associates and delegate responsibilities accordingly.
  • Handled customer complaints about services, examined records to determine accuracy of complaints and to assign responsibility for errors.
  • Answered photography related phone calls/emails and troubleshot customer issues daily
  • Answered irate escalated supervisor calls received from Customer Service.

Rank:

Average Salary:

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Top 10 Best States for Customer Service Leaders

  1. Maine
  2. New Hampshire
  3. Idaho
  4. Rhode Island
  5. West Virginia
  6. Nevada
  7. Delaware
  8. Connecticut
  9. Wyoming
  10. New York
  • (593 jobs)
  • (817 jobs)
  • (690 jobs)
  • (385 jobs)
  • (696 jobs)
  • (853 jobs)
  • (413 jobs)
  • (1,144 jobs)
  • (326 jobs)
  • (4,597 jobs)

Customer Service Leader Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 14,804 Customer Service Leader resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Customer Service Leader Resume

View Resume Examples

Customer Service Leader Demographics

Gender

Female

63.7%

Male

31.2%

Unknown

5.0%
Ethnicity

White

60.5%

Hispanic or Latino

17.8%

Black or African American

12.1%

Asian

6.1%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

69.4%

French

7.7%

Portuguese

2.7%

Hindi

2.2%

Russian

2.2%

Urdu

2.2%

Italian

1.9%

German

1.9%

Chinese

1.4%

Mandarin

1.2%

Japanese

1.2%

Carrier

1.0%

Arabic

1.0%

Gujarati

0.7%

Dari

0.7%

Tagalog

0.7%

Turkish

0.5%

Vietnamese

0.5%

Armenian

0.5%

Thai

0.5%
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Customer Service Leader Education

Schools

Miami Dade College

8.9%

University of South Florida

7.2%

University of North Carolina at Greensboro

6.7%

Valencia College

6.0%

Kaplan University

6.0%

Ashford University

5.8%

University of Central Florida

5.6%

Strayer University

5.4%

California State University - Fullerton

5.4%

Arizona State University

4.9%

Hillsborough Community College

4.5%

Liberty University

4.0%

Florida State College at Jacksonville

4.0%

Northern Virginia Community College

3.8%

American InterContinental University

3.8%

Delgado Community College

3.6%

Houston Community College

3.6%

Baker College

3.6%

Southern New Hampshire University

3.6%

Florida State University

3.6%
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Majors

Business

30.7%

Psychology

6.3%

Criminal Justice

6.0%

Accounting

5.3%

Medical Assisting Services

5.2%

Health Care Administration

5.0%

General Studies

5.0%

Nursing

4.9%

Communication

4.9%

Liberal Arts

4.0%

Marketing

3.4%

Management

3.0%

Computer Science

2.7%

Education

2.1%

Graphic Design

2.1%

English

2.0%

Information Technology

1.9%

Biology

1.9%

Sociology

1.8%

History

1.7%
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Degrees

Bachelors

33.4%

High School Diploma

29.5%

Associate

21.3%

Certificate

6.4%

Diploma

5.1%

Masters

3.5%

License

0.6%

Doctorate

0.2%
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Internship
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Updated May 18, 2020