Customer service leader demographics and statistics in the US
Customer service leader demographics research summary. Zippia estimates customer service leader demographics and statistics in the United States by using a database of 30 million profiles. Our customer service leader estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer service leaders after extensive research and analysis:
- There are over 258,011 customer service leaders currently employed in the United States.
- 67.1% of all customer service leaders are women, while 32.9% are men.
- The average customer service leader age is 47 years old.
- The most common ethnicity of customer service leaders is White (59.9%), followed by Hispanic or Latino (18.9%), Black or African American (10.6%) and Asian (5.3%).
- Customer service leaders are most in-demand in New York, NY.
- The transportation industry is the highest-paying for customer service leaders.
- Tacoma, WA pays an annual average wage of $44,893, the highest in the US.
- In 2022, women customer service leaders earned 95% of what men earned.
- 8% of all customer service leaders are LGBT.
- Wisconsin is the best state for customer service leaders to live.
- Customer service leaders are 51% more likely to work at private companies in comparison to public companies.
On this page
Customer service leader demographics by:
Customer service leader gender statistics
67.1% of customer service leaders are women and 32.9% of customer service leaders are men.
- Female, 67.1%
- Male, 32.9%
Customer service leader gender ratio
| Gender | Percentages |
|---|---|
| Female | 67.1% |
| Male | 32.9% |
Customer service leader gender pay gap
Women earn 95¢ for every $1 earned by men
Male income
$36,143
Female income
$34,274
Customer service leader gender ratio over time
This data breaks down the percentage of men and women in customer service leader positions over time. Currently, 67.1% of customer service leaders are female.
Customer service leader gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 39.14% | 60.86% |
| 2011 | 38.23% | 61.77% |
| 2012 | 40.40% | 59.60% |
| 2013 | 40.57% | 59.43% |
| 2014 | 39.92% | 60.08% |
| 2015 | 40.12% | 59.88% |
| 2016 | 41.72% | 58.28% |
| 2017 | 40.06% | 59.94% |
| 2018 | 38.41% | 61.59% |
| 2019 | 33.81% | 66.19% |
| 2020 | 31.96% | 68.04% |
| 2021 | 32.93% | 67.07% |
Customer service leader related jobs gender ratio
We compared customer service leaders with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer Service Leader | 33% | 67% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer service leader demographics by race
The most common ethnicity among customer service leaders is White, which makes up 59.9% of all customer service leaders. Comparatively, 18.9% of customer service leaders are Hispanic or Latino and 10.6% of customer service leaders are Black or African American.
- White, 59.9%
- Hispanic or Latino, 18.9%
- Black or African American, 10.6%
- Asian, 5.3%
- Unknown, 4.7%
- American Indian and Alaska Native, 0.6%
Customer service leader race
| Customer service leader race | Percentages |
|---|---|
| White | 59.9% |
| Hispanic or Latino | 18.9% |
| Black or African American | 10.6% |
| Asian | 5.3% |
| Unknown | 4.7% |
| American Indian and Alaska Native | 0.6% |
Customer service leader race and ethnicity over time
See how customer service leader racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer service leader race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.83% | 11.74% | 4.50% | 15.82% |
| 2011 | 65.03% | 12.50% | 4.41% | 15.76% |
| 2012 | 64.05% | 12.80% | 4.62% | 16.11% |
| 2013 | 64.70% | 12.27% | 4.87% | 15.98% |
| 2014 | 64.54% | 12.08% | 4.42% | 16.60% |
| 2015 | 63.73% | 12.15% | 4.90% | 16.77% |
| 2016 | 62.83% | 12.41% | 5.02% | 17.22% |
| 2017 | 63.00% | 11.57% | 5.36% | 17.38% |
| 2018 | 63.63% | 11.07% | 5.48% | 17.13% |
| 2019 | 64.15% | 10.40% | 4.96% | 17.91% |
| 2020 | 61.77% | 10.62% | 5.12% | 17.52% |
| 2021 | 59.92% | 10.59% | 5.25% | 18.87% |
Customer service leader wage gap by race
According to our data, asian customer service leaders have the highest average salary compared to other ethnicities. Black or african american customer service leaders have the lowest average salary at $35,698.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,227 |
| White | $36,130 |
| Black or African American | $35,698 |
| Asian | $36,389 |
| Hispanic or Latino | $36,275 |
Average customer service leader age
See how the average age of customer service leaders varies based on ethnicity and gender.
Male
Female
Customer service leader age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer service leader age breakdown
The average age of customer service leaders is 40+ years years old, representing 72% of the customer service leader population.
Customer service leader age breakdown
| Customer Service Leader Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer service leader educational attainment
The most common degree for customer service leaders is bachelor's degree, with 39% of customer service leaders earning that degree. The second and third most common degree levels are high school diploma degree at 25% and high school diploma degree at 24%.
- Bachelor's, 39%
- High School Diploma, 25%
- Associate, 24%
- Diploma, 5%
- Other Degrees, 7%
Customer service leaders by degree level
| Customer service leader degree | Percentages |
|---|---|
| Bachelor's | 39% |
| High School Diploma | 25% |
| Associate | 24% |
| Diploma | 5% |
| Other Degrees | 7% |
Customer service leader jobs you might like
Customer service leader wage gap by degree level
According to the data, customer service leaders with a Doctorate degree earn more than those without, at $40,831 annually. With a Master's degree, customer service leaders earn a median annual income of $39,330 compared to $36,776 for customer service leaders with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $39,330 |
| High School Diploma or Less | $33,638 |
| Bachelor's Degree | $36,776 |
| Doctorate Degree | $40,831 |
| Some College/ Associate Degree | $34,281 |
Customer service leader employment statistics
Most customer service leaders work for a private in the retail industry.
Company size where customer service leaders work
Below, you can see the size of companies where customer service leaders work.
Customer service leader jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 6% |
| 100 - 500 employees | 8% |
| 500 - 1,000 employees | 3% |
| 1,000 - 10,000 employees | 25% |
| > 10,000 employees | 55% |
Customer service leader jobs by company type
Employees with the customer service leader job title have their preferences when it comes to working for a company. For instance, most customer service leaders prefer to work at private companies over public companies.
Customer service leader jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 47% |
| Private | 51% |
| Government | 1% |
Customer service leader jobs by industry
The most common industries for customer service leaders are retail, finance and transportation.
Customer service leader industry statistics
| Industry | Percentages |
|---|---|
| Retail | 27% |
| Fortune 500 | 21% |
| Finance | 7% |
| Transportation | 6% |
| Hospitality | 6% |
| Manufacturing | 5% |
| Professional | 5% |
| Telecommunication | 4% |
| Technology | 4% |
| Media | 3% |
| Health Care | 3% |
| Internet | 2% |
| Insurance | 2% |
| Energy | 2% |
| Pharmaceutical | 1% |
| Government | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Education | 1% |
| Agriculture | 1% |
Customer service leader turnover and employment statistics
Customer service leader unemployment rate over time
The unemployment rate for customer service leaders between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer service leader unemployment rate by year
| Year | Customer service leader unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer service leader tenure
The average customer service leader stays at their job for 1-2 years, based on the 14,804 customer service leaders resumes in Zippia's database.
Customer service leader tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 14% |
| 1-2 years | 37% |
| 3-4 years | 19% |
| 5-7 years | 15% |
| 8-10 years | 5% |
| 11+ years | 8% |
Customer service leader LGBT ratio compared to similar jobs
Review the percent of customer service leaders that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Public Safety Dispatcher | 6.75% | 25,700 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Executive Assistant To Executive Director | 7.79% | 35,370 |
| Customer Service Leader | 8.06% | - |
| Collections, Customer Service | 8.49% | 161,544 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Similar customer service leader jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Public Safety Dispatcher | 6.75% | 25,700 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Executive Assistant To Executive Director | 7.79% | 35,370 |
| Collections, Customer Service | 8.49% | 161,544 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Processor | 9.31% | 16,228 |
Foreign languages spoken by customer service leaders
The most common foreign language among customer service leaders is Spanish at 69.4%. The second-most popular foreign language spoken is French at 7.7% and Portuguese is the third-most popular at 2.7%.
- Spanish, 69.4%
- French, 7.7%
- Portuguese, 2.7%
- Russian, 2.2%
- Hindi, 2.2%
- Other, 15.8%
Customer service leader languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 69.4% |
| French | 7.7% |
| Portuguese | 2.7% |
| Russian | 2.2% |
| Hindi | 2.2% |
| Other | 15.8% |
